Anytime costs go up — due to oil spikes, tariffs, raw material shortages, generic inflation, etc. — which is, sadly, the majority of the time — the first word out of every solution and software provider’s mouth is how their solution will generate savings … which, sadly, almost never materialize.

Yes, they show up on the sourcing award, on the new spot-buy Procurement, in the (temporary) workforce reduction from automation, etc. — but that’s not what hits the balance sheet, and definitely not what hits the profit & loss statement. What hits the balance sheet is how much actually gets paid out to obtain the products or services (not just the unit costs, but the delivery costs, including expediting when forecasts or planning is off), what gets paid for all spot-buys (including those that don’t go through RFQ but instead the first punch out with product the user wanted), and how much loss occurs when the automation doesn’t catch errors and when exceptions require hiring a FT resource at an outsourced Procurement operation to deal with them (at 3X the cost of the internal resource you let go).

The reality is that all of the “savings” the majority of software and solution providers deliver results in cost transfers to other line items in the organization, the totals on the balance sheet don’t change, and nothing hits the P&L.

Even worse, when the “savings” strategy is too aggressive, it usually results in the introduction of additional risk into the supply chain and, eventually, something breaks where the required mitigation ends up costing way more than the “savings” that was identified, which not only results in no savings hitting the balance sheet, but a significant additional expense which results in a loss on the P&L, resulting in the CFO correctly claiming that Procurement didn’t save a dime (and, in fact, somehow drove up costs), which results in the CEO claiming it’s time to bring in a new Gen-AI-based solution to cut costs and a useless Big X consulting firm to tell you how. (And we all know how that’s going to turn out!)

So if you want to ensure you stay in control of all relevant organizational spend, you need to produce results that hit the P&L. That means you need to reduce overall outlays on the balance sheet, which means you need to stop looking at short-term savings that cost more than they deliver and start looking at long-term expense reduction efforts.

The best way to do that is to prevent unnecessary expenses, not to try and shave additional margin off of categories that you have strategically sourced multiple times and are already below market and within 1% or 2% of optimal. Look for allocations that mitigate risk and the associated disruption costs. Find ways to improve forecast accuracy and balance stock to prevent stock-outs, minimize the need for expediting, and prevent overstock that will have to be liquidated later. Ignore the new hype experimental tech and instead focus on tried-and-true last generation tech that will be low cost, highly accurate, and capable of addressing the majority of your needs when you adequately define your process workflows, break them up into tasks, and identify appropriate automation tech for each task. (And if you do need AI, classic AI works best, especially when you pick classic AI designed for a specific task.)

Instead of trying to replace people with overpriced tech, focus on trying to find augmented intelligence solutions that will make your employees up to ten times as productive while allowing them to appropriately source and procure every single category. Instead of outsourcing critical or difficult categories to third parties, get your people training and, if necessary, work-along-side category experts to help them improve. Instead of using outdated methodologies to classify your categories and strategies, like the Kraljic Matrix, step up to something modern like the Busch-Lamoureux Exact Purchasing methodology which will help you understand what you truly need to be effective in each category.

In other words, don’t focus on the savings — focus on getting the spend right and overall spend will decrease, generating more savings than any single effort ever would.