Category Archives: Best Practices

What is Strategy? And How Is It Obtained? (Part IV)

Part I reviewed the definitions of strategy offered by Alfred D. Chandler Jr., Kenneth R. Andrews, Michael E. Porter, Thomas J. Peters and Robert H. Waterman Jr., Richard N. Foster, Andrew S. Grove, and Henry Mintzberg, who are generally thought to be (among) the preeminent strategists of the last 50 years. It then indicated why each, on its own, was not sufficient. Part II looked at the definitions provided by Richard Whittington, Gordon Walker, and Robert Wittman and Matthias P. Reuter and derived not only some generic approaches to strategy, but many of the essential elements that a strategy needs to have — which allowed for the derivation of a working definition of business strategy. This was a good start, but it didn’t yield much insight as to how an organization goes about getting it. Thus, Part III discussed a few of the “strategy guides” and “strategy frameworks” that were out there and concluded that most were either specialist frameworks that could only be applied in certain circumstances (like the Blue Ocean Strategy Framework, the McKinsey 7-S Strategy Framework, and Value Stream Mapping) or simply lists of critical issues and requirements that must be addressed in the formulation of the strategy.

This post — which attempts to circumvent the needless complexity surrounding strategy formulation frameworks when the basics are pretty straight forward — is going to present a simple, generic, framework for strategy formulation that anyone can use to get started. Like the working definition of strategy, it might not be perfect, but as with the working definition of strategy, there is not a better one that’s as generically useful and as easy to understand. Basically, “strategy” is not some pie-in-the-sky PowerPoint production that can only be produced by a 50K+ a day consulting firm. It’s something that anyone with a decent mind for business and a decent understanding of their operations and market can do. And it doesn’t have to be fantastic either … good strategies can get consistently good results, which brings stability — which is probably the most important thing in turbulent markets. (Everyone in an organization has a lifetime to get rich. Forgetting that is what gets businesses into trouble.)

So what does the framework look like? Simple. It looks like this:

It starts with a Vision that is created by the organizational leaders based upon a solid understanding of their business, their market, and potential opportunities.

Once the (initial) Vision is decided upon, a Gap Analysis is conducted to determine the gap between where the organization is and needs to be. This Gap Analysis is based upon an understanding of where the organization currently is and what is needed to execute the vision.

Once the Gap Analysis is completed, an Execution Plan is derived by the stakeholders that will take the organization from where it is to where it needs to be. The execution plan outlines the current organizational capabilities that will be applied, new capabilities that will need to be added, and outside capabilities that will be utilized. When (a draft) of the plan is completed, it is analyzed against the Gap Analysis to see if it will close the gap within a target time frame with a reasonable probability. If the Gap Analysis is adequately addressed, the vision and execution plan become the organizational strategy. If the Gap Analysis is not adequately addressed, the remaining gap is computed and the plan is re-worked, or, if it is decided that the gap probably can’t be closed, the revised Gap Analysis is sent to the C-suite who can adjust the Vision accordingly.

The only other component is Research — of which the organization has to do lots. The organization needs to know where it is now, what capabilities it has, what resources it has to work with, what it’s doing, what it could be doing, what additional capabilities or resources it will need to do something else, etc. Note that this is where the other, more specialized, frameworks become useful. Where is the organization now? (MACS (Market-Activated Corporate Strategy Framework) Where is the market likely going? (Scenario Planning) Can the market be redefined? (Blue Ocean Strategy Framework) How will the market reactions change to a change in strategy? (Porter’s Five Force Analysis) How will IT help with execution? (McKinsey 7-S Strategy Framework) Can the execution plan be leaned? (Value Stream Mapping)

The effort is done when the strategy addresses the working definition and answers the six questions everyone was taught to ask in elementary school — the who, what, when, where, why, and how. In other words, when:

  • the VISION specifies what the organization is going to do (be the high-value provider), where the organization is going to do it (in North America, Europe, and Australasia), and implicitly answers the why (because buyers do not have a high value choice) and
  • the EXECUTION PLAN specifies who (engineering, marketing, sales) will be doing what (designing a new product, launching the campaign, visiting key retailers), when (this quarter, next quarter, next year), and how they will be doing it (utilizing an expert design firm’s services, capitalizing on new media, holding in-person displays).

That’s it. While it might require a lot of work (and a whole lot of research), new methodologies to enable and inspire collaboration (such as the QuEST framework specified in Nilofer’s The New How), and quite a bit of patience (as a fair amount of iteration will be required until the organization gets the process down and understands what sort of research it will need to conduct in advance of each step), there’s no magic involved. Strategy is within everyone’s grasp.

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Don’ts for Procurement Leadership, Part I

A recent article in the CPO Agenda had some good “Dos and Don’ts of Procurement Leadership” that are worth repeating. Today we’re going to dive into five of the don’ts and put an SI slant on them. DON’T:

  • OverpromiseProcurement still doesn’t have the recognition that Marketing, Sales, Legal, and other traditional business functions have. And we’re not going to get it if we set expectations we can’t deliver on. So while it’s important to promise (almost) as much as you can to get notice, it’s even more important not to over-promise.
  • OverreactYou’re going to face countless challenges and frustrations on a daily basis. It’s part of the job. Trust in your ability, and that of your team, to get through it, because if you overreact, the C-suite might think that maybe you’re not ready to be a business leader and even considering outsourcing your department and you.
  • Limit Your AmbitionsA CPO is an agent for change. You should always be striving to find ways to do better.
  • Miss An OpportunityBe sure to sell your success ever time you’re in front of a C-Suite Executive or a Board Member. It’s part of The Quest for Purchasing Fire.
  • Spread Yourself Too ThinBe sure to focus on the biggest priorities and cost reduction opportunities first. There’s always next year for the other opportunities, and maybe changing market conditions will allow for greater cost reductions on those opportunities next year. If you’re not sure where to start, do a spend analysis. After all, with a real spend analysis tool, the traditional reasons why data analysis is avoided are irrelevant.

What is Strategy? And How Is It Obtained? (Part III)

Part I reviewed the definitions of strategy offered by Alfred D. Chandler Jr., Kenneth R. Andrews, Michael E. Porter, Thomas J. Peters and Robert H. Waterman Jr., Richard N. Foster, Andrew S. Grove, and Henry Mintzberg, who are generally thought to be (among) the preeminent strategists of the last 50 years. It then indicated why each, on its own, was not sufficient. Part II looked at the definitions provided by Richard Whittington, Gordon Walker, and Robert Wittman and Matthias P. Reuter and derived not only some generic approaches to strategy, but many of the essential elements that a strategy needs to have. This allowed for the derivation of the following, working, definition of business strategy:

a comprehensive rational plan of action to achieve one or more goals designed to give the organization one or more competitive advantages consistent with the long term sustainable vision of the organization that addresses historical and emerging market patterns, emerging markets and technologies, resource allocations, offensive and defensive actions, organizational and customer cultures, and the people who will make the plan work.

Having this definition is a great start, but it doesn’t provide any insight as to how a business strategy is derived, which is the precursor to a successful supply chain strategy. This post will look at some of the different proposals out there and then, in Part IV, look at harmonizing them into a workable approach that can be used to get started.

The first thing one notices when the “strategy guides”, that purport to address formulation and execution, are examined is that most define strategy as that which addresses a set of critical issues or requirements and do not provide a framework for its construction.

For example, Lawrence Hrebiniak, author of Making Strategy Work: Leading Effective Execution and Change and the corresponding article on “Making Strategy Work: Overcoming the Obstacles to Effective Execution” in the Ivey Business Journal lists the following critical issues that must be addressed by an effectively formulated strategy:

  • Having an Implementation Model to Guide Execution Thoughts and Actions
  • Remembering that Sound Strategy Comes First
  • Structure is Important to Successful Implementation
  • Care Must be Taken to Translate Strategic Objectives into Short-term Operating Metrics
  • Clear Responsibility and Accountability are a Must for Effective Execution
  • Reward the Right Things – Use Incentives to Support Execution Processes and Outcomes
  • Ensure the Development of Appropriate Capabilities and Managerial Skills to Make Strategy Work
  • Focus on Managing Change

Then there are W. Chan Kim and Renee Mauborgne who, in Blue Ocean Strategy, indicate that the goal is to make the competition irrelevant and state that the formulation of a “blue ocean strategy” involves

  • the reconstruction of market boundaries,
  • a focus on the big picture, not the numbers,
  • a reach beyond existing demand, and
  • getting the strategic sequence right.

In “Be Different or be Dead”, Roy Osing indicates that construction of a BE DIFFERENT strategy involves the following eight steps, which are intermixed questions and actions that also seem to be devoid of a unifying framework:

  • How big does management want the organization to be? Set growth and financial goals first.
  • Who should the organization serve? Choose target customers that will satisfy big goals.
  • How will the organization win? Construct the ‘only’ statement to separate the organization from the pack.
  • Create the strategic game plan. It should make a good strategy elevator speech.
  • Define the critical objectives to achieve 80% of the strategic game plan.
  • Assign accountability for each objective.
  • Be insane about execution.
  • Monitor, review, learn, and adjust during execution.

And Gary Neilson, Karla Martin, Elizabeth Powers take a similar approach in “The Secrets to Successful Strategy Execution” in the Harvard Business review. Basically, they harp on the importance of a plan that:

  • clarifies decision rights,
  • designs information flows,
  • aligns motivators, and
  • makes structural changes.

Basically, the only “frameworks” out there are Porter’s Five Force Analysis, Strategy Mapping, Value Stream Mapping, the Blue Ocean Strategy Framework, MACS (Market-Activated Corporate Strategy Framework) [McKinsey], the McKinsey 7-S Strategy Framework, and Scenario Planning. But none of these are general purpose frameworks that can be used ubiquitously. Porter’s five forces only indicate whether or not a strategy has a chance of succeeding, not how to go about formulating it. Strategy mapping, which grew out of Kaplan’s and Norton’s work on the Balanced Scorecard, is very performance and metric centred, which is useless for entirely new initiatives. Value stream mapping is highly customized to (lean) manufacturing. The Blue Ocean Strategy doesn’t apply if creating an entirely new market isn’t feasible. The MACS framework is based heavily on financial planning, which may not be feasible early on in the strategy formulation process. The 7-S Strategy framework has been highly customized for IT and Scenario Planning and helps in the identification of scenarios that need to be addressed, but provides little in the way of resolutions.

In other words, most of what’s out there provides a good checklist, but little provides a good framework that a strategy formulation effort can be based upon. Part IV will address a method for harmonizing this insight and provide a starting point.

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Dos for Procurement Leadership, Part II

A recent article in the CPO Agenda had some good “Dos and Don’ts of Procurement Leadership” that are worth repeating. Today we’re going to dive into the other five dos and put an SI slant on them. DO:

  • CommunicateYou can’t afford to be the unsung hero any longer. Make sure to communicate your successes on a regular basis. Furthermore, make sure you use the language of finance when communicating those successes to the rest of the C-Suite. You should know the ROA, ROE, and ROI(C) of every success. Bob has some good posts on the topic in his archives over on the Transformational Leadership blog and in the Sourcing Innovation archives in addition to the great advice to be found in his many books, including Straight to the Bottom Line, On-Demand Supply Management, and Beat the Odds.
  • Provide RecognitionRecognize the accomplishments of your team. A true leader is one who brings out the best of the people in his or her team. And great results are achieved not by one hot-shot, but a team of superstars.
  • Lead from the FrontBe visible and ready to dive in and do whatever it takes to achieve success, even if that means helping out in a supplier identification and qualification exercise and spending your day on the phones helping out your team. After all, if you’re leading a PPO (Procurement Process Outsourcing) team, and a quick win could spell the difference between a 5M renewal deal with a new customer and losing that customer, your position and title become irrelevant.
  • Broaden Your ExpertiseOne of the keys to success, which you hear time and time again from those companies that exhibit true supply chain excellence, is cross-functional collaboration. In order to collaborate, you have to understand where finance, legal, marketing, etc. are coming from. Make sure your people have the background to communicate across the organizational and include appropriate education in their PDPs. And remember these collaborative innovation insights which form the foundation of The New How.
  • Trust Your PeopleThis is probably the most important thing. You’re not Superman or Wonder Woman. You might be the biggest superstar your organization has ever seen, but you can’t be everywhere, or do everything, at the same time. You need to trust your people to do their jobs right, to handle the supplier crisis when it arrises, and to make the right decision when you’re not around. Otherwise, everything will come to a stand still every time you take a lavatory break.

What is Strategy? And How Is It Obtained? (Part II)

Part I reviewed the definitions of strategy offered by Alfred D. Chandler Jr., Kenneth R. Andrews, Michael E. Porter, Thomas J. Peters and Robert H. Waterman Jr., Richard N. Foster, Andrew S. Grove, and Henry Mintzberg, who are generally thought to be (among) the preeminent strategists of the last 50 years. It also indicated why each, on its own, was not sufficient. This post will look at some other definitions of strategy and try and arrive at a definition that can be applied to a business, and its supply chain. Then Part III will discuss how an organization might go about getting there.

Most of the basic definitions seem to mirror the Wikipedia definition of a plan of action designed to achieve a particular goal, such as the definitions found on InvestorWords and the BNet Business Dictionary. But those aren’t deep enough to be useful.

Richard Whittington wrote a book called What is Strategy — and does it matter. In it, instead of offering just one kind of view on strategy, the book built on four generic approaches to strategy:

  • classical: it’s rational planning,
  • evolutionary: it’s the discipline of the market,
  • processualists: it’s the accommodation of the fallible processes of organizations and markets, and
  • systemic: it’s linking with the powers and cultures of the local systems in which the business participates.

In other words, Whittington attempts to convey that strategy is four-point diamond, and that the right strategy is probably somewhere in the intersection, just like the most brilliant diamond is critically angled.

Then there’s Gordon Walker who wrote a book on Modern Competitive Strategy which started off by asking what is strategy and noted that an effective strategy must provide the following benefits:

  • economic gain: it matches the market position of the firm to resources and capabilities,
  • resource allocation: it insures consistent and self-reinforcing programs can be built and maintained, and
  • management and organization: it insures the organizational structure is tied to economic rationales.

In other words, Walker attempts to convey that a strategy is that which enables the firm to succeed in its market(s) in a repeatable and maintainable manner.

And then there’s Robert Wittman and Matthias P. Reuter who wrote a book on Strategic Planning: How to Deliver Maximum Value through Effective Business who also started off by asking what is strategy, which started off by quoting Sun Tzu and noting that Sun Tzu’s three aspects of victory still express the essential elements of strategy today, which are:

  • profit potential: which highlights courses of action that will lead to future success,
  • value-based orientation: which revolves around an encouraging vision that provides the path for long-term development, and
  • competitive advantage and customer advantage: which is essential for the long-term success and survival of the business.

In other words, Wittman and Reuter attempt to convey that a strategy is that which will generate business success.

Tie it all together and see that many of the essential elements of a strategy revolve around:

  • actions and goals,
  • allocation of resources and policies,
  • patterns (identification, incorporation, and manipulation),
  • competitive advantages,
  • emerging markets and technologies,
  • offence and defence,
  • rationality and analysis,
  • internal and external factors, including market forces,
  • sustainable vision, and
  • people and cultures.

This allows one to define a business strategy as:

a comprehensive rational plan of action to achieve one or more goals designed to give the organization one or more competitive advantages consistent with the long term sustainable vision of the organization that addresses historical and emerging market patterns, emerging markets and technologies, resource allocations, offensive and defensive actions, organizational and customer cultures, and the people who will make the plan work.

And while this definition may not be perfect*, unlike most other definitions, it does provide a solid foundation that can be used to determine whether or not a proposed strategy is reasonable and actionable. It provides a basic acid test — if it doesn’t meet these basic requirements, the strategy is not ready for prime time.

However, this only indicates what a strategy is, and says nothing about its derivation. Part III will discuss existing proposals for the definition a business strategy, and, ultimately, a supply chain strategy and indicate where they fall short.

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* but then again, is any definition of strategy perfect? The author hasn’t found one!