Category Archives: Best Practices

(e-Sourcing) Wikis are Organic

The recent issue of Backbone, the Canadian Business Technology Lifestyle magazine, had an article titled “Building a Wiki Workplace: Unleashing the Power of Human Capital” that noted that the nature of work is changing; it is increasingly team-based and collaborative, cutting across the organizational silos and bureaucratic structures of the 20th century corporation. (Echoing the sentiments of Tim Hindle as summarized in The New Organisation“, Sourcing the New Organization” on the e-Sourcing Forum [WayBackMachine], as printed in the Economist last January and discussed in my post , the fifth installment of last summer’s Purchasing Innovation series.)

It discussed the increasing popularity of wikis and blogs in the corporate world because they help employees work with more people, in more regions of the world, with less hassle and more enjoyment than earlier generations of workplace technology. The result is faster innovation, lower cost structures, greater agility, improved responsiveness to customers, and more authenticity and respect in the marketplace. The primary example provided is that of Best Buy, which continues to crush its competition with plans to open more than 100 new stores when competitors such as Circuit City are closing locations. Best Buy believes store managers and associates know customer habits, wants, and frustrations better than market research statistics and asks general managers to fine-tune the company’s broad-brush thinking for local markets. These general managers then go online to brainstorm and swap experiences and ideas, using collaborative technologies such as wikis.

However, it is the closing paragraph that provides the most insight:
Clear goals, structure, discipline and leadership in the organization will remain as important as ever and perhaps more so as self-organization and peer production emerge as organizing principles for the workplace. The difference today is that these qualities can emerge organically as employees seize the new tools to collaborate across departmental and organizational boundaries.

In other words, the benefits of the wiki will grow and emerge over time, and possibly provide value and insight in a manner you could never have predicted. Just make them available, make them easy to use, encourage their use, and have some patience. Given time employees will develop their own self-organized interconnections and form cross-functional teams capable of interacting as a global, real-time workforce. And, oh yeah, check out the e-Sourcing Wiki [WayBackMachine] spread the word.


The article also provides six tips on the implementation of collaborative technologies.

  • Use Pilot Projects to prove benefits
    and start with fact-based efforts
  • Choose a receptive group for the pilot
    such as young people familiar with collaborative technologies
  • Maintain Leadership and Vision
    and find a leader who is passionate but not too controlling
  • Use loose control systems
    and set clear performance goals while encouraging the use of new tools
  • Use innovative techniques to achieve critical mass
    and pre-populate the wiki with baseline useful content
  • Use light incentives
    and focus on creative pleasure, peer recognition of expertise, and visibility

The Top Three XII: Summary

Even though the analysts (Aberdeen and AMR) and vendors (Andy Monin of VendorMate and Gret Holt of CombineNet) are still recovering from ISM and other conferences, Tim Minahan of Supply Excellence and Vinnie Mirchandani of Deal Architect are still globe-trotting, and Jason Busch of Spend Matters is still catching up on ISM posts, I’m going to do an initial wrap-up. When more posts hit, I’ll update this post and add a comment.

So far, we’ve had the following great posts:

Author Post
Michael Lamoureux Culture, Complexity, and Visibility
Lisa Reisman Global Sourcing Savings Maximization, Volatile Commodities Management, and Savings Implementation
John Miller “Slow is the New Fast, The 90-mile Rule, DIYS” on Gemba Panta Rei [WayBackMachine]
Kevin Brooks Listen to Your Audience, Repeat Repeat Repeat, Keep it Simple
Doug Smock World Class Metrics, Cross-Functional Collaboration, and Value Engineering
Dave Stephens “Cost, Complexity, and Compartmentalization” on Procurement Central [WayBackMachine]
David Bush “Adoption, Adoption, Adoption” on eSourcing Forum [WayBackMachine]
Jean-Philippe Massin “Live Spend Analysis, Best-in-Class Suppliers, and Change and Culture Management” on Strategic Sourcing Europe [WayBackMachine]
Chris Jacob Abraham Forward: SCM 2.0

Supply Chain Talent

Closed Loop Supply Chain Management and Supply Chain Collaboration

Eric Hiller Design for … What?
Doug Hudgeon Dale Earnhardt
Charles Dominick “Measurement, Benchmarking, and Skills” on the Purchasing Certification Blog (now the Certitrek NLPA blog)
Randy Littleson “Strategy, Strategy, and People” on the Kinaxis Blog
Haydn Jones “Sustainability, Sustainability, Sustainability” on European Leaders

Even though it looks like the posts are all over the map, one starts to see a common theme emerge – a three C’s theme in fact, even though not the three C’s proposed by Dave Stephens. The three C’s I see emerging are: Culture, Complexity, and Collaboration. Supply chains are global – they embrace all cultures, exist at various levels of complexity, and require a great deal of collaboration to pull off – especially if one wants to do it efficiently and cost-effectively. Not to say that all of the other points made aren’t valid – they are – but it seems that these three C’s will be center of tomorrow’s supply chain and any supply chain management 2.0 solution must address, and improve the handling of, these three C’s.

Forsooth the (e-Sourcing) Wiki

Don’t forsake the Wiki just because it’s new. It might not contain entries on everything you want to read about yet, but that’s the beauty of the Wiki, you can help create those entries. And it is growing in content almost weekly now.

So far, the e-Sourcing Wiki [WayBackMachine] has entries on:

  • Strategic e-Sourcing Best Practices
    On-Demand / SaaS Application Platforms
    Strategic Sourcing Success Factors
    Spend Analysis and Opportunity Assessment
    Next Generation Sourcing
    Cost Reduction and Avoidance
    Center Led Purchasing
    Supplier Performance Management
    Demand Driven Supply
    Six Sigma

With entries on the following topics (and more) still to come:

  • e-RFx & Supplier Management
  • Next Generation e-Auctions
  • Sourcing Decision Optimization
  • Contract Management and Compliance
  • Sourcing Process Automation
  • Low Cost Country Sourcing
  • Procurement Outsourcing
  • An e-Procurement Primer
  • Supplier Risk Management
  • Sourcing Process Automation

And I’m sure more will come when it starts to catch on. So be sure to check it out again, and to keep doing so regularly.

Collaborate, Collaborate, Collaborate, Collaborate III

Just in case the first eight times I said it (in parts I and II) weren’t enough to get your attention, here are a few more summaries of articles extolling the virtues of collaboration – which should be at the forefront of your mind now that you know all of the risks you need to start mitigating!

Supply & Demand Chain Executive ran an article on how the “Collaborative Production Management Market for Process Manufacturing [is] Seen Due for Significant Growth”. Specifically, the market is expected to grow at a compound annual growth rate of about 12 percent over the next five years as global competition and regulatory requirements drive growing interest in emerging solutions, according to the ARC Advisory Group.

The article states that the intense global competition brought about by the “flattening world” is driving manufacturers to seek solutions that reduce cost, increase customer responsiveness, and deal with demand. This is driving them to collaborative solutions.

In addition, Supply & Demand Chain Executive also ran an article on “Supply Chain Strategies to Manage Volatile Demand” that listed four primary strategies for managing demand, of which one was collaborative processes, since collaborating with suppliers enables a company to send forecast data to its suppliers faster, enabling the suppliers to plan their supply chains and respond faster to demand changes passed on.

The Supply Chain Management Review ran “For Closer Collaboration, Try Education” which noted that just as a company educates and develops its own employees to enhance performance, it needs to extend that effort to its supply chain partners as well and provided a framework for collaborative education.

According to the article, there are five levels of collaborative education:

  1. Transactional Knowledgewhere little education is provided across organizations
  2. Product Capabilities Knowledgewhere learning may occur across organizational boundaries by way of requirements and capabilities dissemination
  3. Execution Certificationwhere the customer plances an emphasis on ensuring that the supplier meets minimal training requirements
  4. Cross-Relationship Educationwhich represents the beginning of a true collaborative-education process which is aimed at building a mutually beneficial partnership between members of the supply chain
  5. Collaborative Learningwhich marks the culmination of a collaborative-learning environment where complementary abilities, knowledge, and strategies are leveraged to provide a catalyst for learning

The fifth level can be reached by concentrating on five key areas of educational foci that can help achieve an improved fit between companies. According to the article, these five areas, which constitute the supply chain partner education framework, are:

  • Goals & Objective Alignment
  • Cultural/Change Management
  • Team Training
  • Supply Chain Skills Training
  • Technology & Process Mapping

The article concludes that the crucial differentiator in the global economy is shifting from mass production and manufacturing to knowledge and that success now depends increasingly on the ability to identify, develop, and leverage skills, knowledge, and relationships.

Not long after, the Supply Chain Management Review also ran “A Supply Chain of People” where they noted that in today’s global environment, training efforts need to focus on giving people the skills that enable them to collaborate with their supply chain partners around the world since we are all part of an extended global supply chain community.

The article also notes that a global organization needs to create its own supply chain culture to enable and enhance collaboration and that creating such a culture and that this involves addressing both values, or the way people think, and behavior, or the way people act. The culture must be all pervasive and shine through in service to customers, attitudes toward suppliers, adherence to established processes, readiness for and adoption of change, communication styles, and level of respect for members of the extended supply chain team.

The article offers four recommendations for creating a global supply chain of successful people:

  • Training Workshops Relevant to the BusinessOffer content that combines solid strategy-based principles with case studies and examples drawn from your business environment.
  • Make the Training Events GlobalMake sure to include participants from all of your global operations.
  • Address the Cultural FilterInsure that the training includes content and discussion that will help the participants recognize their own cultural filters and understand how it differs from those of other global supply chain participants.
  • Put the Training to WorkTraining must be put to work on Monday morning to be effective.

    Training not applied immediately is soon lost.

Purchasing ran an article on “Inventory Control: Treat the cause, not the symptom” where they noted that supplier collaboration is critical in inventory control efforts and necessary to reach best-in-class status.

Finally, Optimize recently published a piece on “embracing open business models” which noted that even innovative companies can use a helping hand or two.

In an open model, a company uses a transparent business model, uses greater use of external ideas and technologies, and shares their unused ideas from others. This allows an organization to bring innovations to market more quickly, less expensively, and secure a competitive advantage.