Category Archives: Market Intelligence

What Elements Are Truly Necessary To Prevent Missing Links in Your Supply Chain?

A recent article in Canadian Transportation & Logistics that asked “where the missing links in your supply chain are” did a great job of of pointing out that when it comes to supply chains, what you see is what you get. And it often is the situation that the more you can see into the chain, the more benefits you can receive.

It also hit the nail on the head when it noted that the ability to view timely, accurate information from the beginning of the chain to the end is essential for:

  • reliable forecasting
  • accurate decision making
  • minimizing risks
  • optimizing inventory turnover
  • reducing days and costs in supply chain cycles
  • healthy cash flow and profits
  • customer satisfaction
  • competitive advantage

But when most companies rely on a patchwork of systems and software to address supplier management, purchase order processing, receipt of goods and inventory management, did it have the right checklist of critical system and software capabilities required to avoid the critical missing links that are currently present in most enterprises that are not Supply Management Leaders?

The article identified these necessary elements, which we’ll take one by one:

  • Real-time detailed visibility into every key juncture
    i.e. demand, procurement, production, transportation, and inventory and accounts payable (to make sure the invoices match the order), market data (to make sure quotes are reasonable), risk data (to detect potential volatility or issues as soon as the signals appear), and trade data (to inform you on issues of regulatory and customs compliance)
  • portals connecting the entire supply chain from order through deliver
    what year is this? 2002? there has to be e-integration all the way down through you supplier, and their suppliers, to raw material providers for key or scarce raw materials, but it doesn’t have to be a portal; heck, it could be as simple as the pull of a daily update EDI file from a secure FTP server or as complex as real-time asynchronous communication between multiple databases in a replication configuration
  • collaboration capabilities that allow stakeholders of the chain to readily share information on supply and delivery
    and communicate with each other, in real time, when they are both online
  • ability to integrate varying information formats from various supply chain partners
    which is a given and should be automatic; again, it’s 2012, not 2002
  • open-endedness with flexibility
    enabling easy modifications and integration with other systems and this is a definite must — avoid any system with proprietary integration methods
  • capability of generating alerts of events that require attention
    throughout the supply chain as most day-to-day management should be exception based, with the exceptions defined on your rules (and not the vendor’s)
  • ability to create “dashboards” that enable consolidate viewing of information from multiple sources
    in a manner that focuses on problem areas identified by missed metrics, bad data, missed data, or declining trends — generally speaking, you don’t care about the green, only the red

These were quite good, but it’s also very important not to overlook:

  • sourcing, procurement, logistics, and global trade solutions
    this could be one solution with dedicated sourcing, procurement, logistics, and global trade modules (or views) or multiple solutions that are interconnected — you need end-to-end sourcing to identify the right deal, procurement to secure it, logistics to get it delivered on target, and global trade to make sure there are no costly, disruptive snags
  • an analytic solution
    that lets you analyze trends and predict demand levels, market cost changes, and potential disruptions
  • out of the box ERP support
    because chances are that a number of supply chain partners are going to have one of the big ERP solutions and be relying on it at least partially
  • security
    as there will be a lot of sensitive data flowing back and forth — make sure it is encrpted and only accessible by authorized parties
  • adoption
    how many companies are currently using the solution, how big are they, how much third party support is there and what is the long term outlook for the solution

But if you can meet all of these requrements, and the collaboration flows, the the solution is probably going to prevent many of the critical missing links in many of today’s supply chains.

SAP bought Ariba. What Should You Do?

 

Don't Panic

 

With one hand, pick up your copy of The Hitchhiker’s Guide to the Galaxy, with your other hand grab a Pan Galactic Gargle Blaster, have a seat, and read a few random entries while you have a nice relaxing drink. And definitely don’t panic.

In fact, don’t even give the acquisition a second thought right now. Why? Despite what every e-Procurement, e-Sourcing, and Supplier Network vendor seems to be implying with their comments (as summarized by Peter Smith over on Spend Matters Europe), press releases, etc., the reality of the situation is that, for the time being, nothing is going to change and you don’t have anything to worry about.

Since no one else is going to spell it out for you, the doctor is.

  • Ariba was the largest pure-play vendor in the Sourcing/Procurement space
  • SAP is one of the largest ERP vendors in the space
  • Large Companies are slow moving
  • Large Companies have high overheads
    (and can’t afford to sacrifice revenue streams without replacements)
  • SAP has a Fusion road-map through 2020

When you put all this together, and consider what has happened with past acquisitions in both companies, the following picture quickly emerges:

  • SAP is going to slowly merge Ariba products into its suite(s) through Fusion
    but this is going to take years and in the meantime
  • SAP is going to continue to sell and support Ariba as-is in the interim
    because it needs to not only make its money back, but support the high overheads until it is in a position to absorb Ariba into it’s core platform and do away with needing to maintain a separate suite.

In other words, you have a few years to come up with a backup plan if the way SAP merges Ariba’s suite into their platform isn’t to your liking or if the renewal costs when it happens are too rich for your blood. The only people who need to panic now are SAP partners where a significant percentage of their business came from SAP referrals as SAP will no longer be referring anyone with Sourcing, Procurement, or Supplier Network needs to third parties. (Companies like Hubwoo might be in this boat.)

Now, depending on where you are in terms of a renewal, or how much data you have in the system, or how much you use the system, you might not want to wait a few years to start thinking about moving off of the platform if you are worried about it meeting your future needs, but you don’t have to rush into a decision. And you certainly don’t have to panic. Time is on your side.

Is Co-opetition a Good Thing for Your Supply Chain?

Not too long ago, the ISM ran a cover story on “Collaborating with the Competition”. In this article, they addressed horizontal collaboration, which is the sharing of supply chain assets for mutual benefits, and which is becoming common among some manufacturing groups. This typically occurs between companies in the same industry that, while not direct competitors, market and sell to similar customers and consumers. As an example, if one manufacturer made HDTVs and another made Blu Ray players, which do require similar raw materials and even chipsets for encoding and decoding, they could cooperate in sourcing because, while they are selling to the same consumer, they are not selling the same product. However, this is now occurring between companies that, at least in some product categories, often directly compete with each other. The case of Hershey Co. and the Ferraro Group, as pointed out in the article, is one example. “Higher-end” hershey bars and “lower-end” Ferraro chocolates are in the same price category and target the exact same consumer that will likely only buy one of these products during a trip to the store. This is an example of co-opetition in the supply chain.

According to the “North American Horizontal Collaboration in the Supply Chain Report”, published by EyeForTransport, while still in its early stages, the benefits [of horizontal collaboration] are clearly recognized and there are companies already optimizing their supply chains with this cutting-edge strategy. This is especially true if the collaboration is deep, and extends into sharing warehousing, distribution and even manufacturing capabilities. And of course, the collaboration is going to achieve efficiencies and savings beyond what either company can achieve on its own if you collaboratively optimize everything, as the article recommends. [This echos what the doctor has been saying for years. No other technology or process delivers the returns that optimization delivers, and the maximum effectiveness is always in a collaborative application.] But the real question is, what is the value that is going to be delivered? When you optimize everything within your organization, you maximize the value to your bottom line. But this isn’t necessarily the case when you optimize a joint supply chain.

Why? To understand the rationale, we need to take a step back to the predecessor of horizontal collaboration — the Group Purchasing Organization. The idea behind the group purchasing organization was that if a bunch of companies came together and pooled their total purchasing volume, they could get a better deal from a single supplier than each could on their own. (In simple terms, they are the enterprise version of today’s consumer GroupOn or TeamBuy.) This was true for each company if they all had volume requirements in the same order of magnitude and there was enough companies in the group to take the volume to the next order of magnitude (which, in manufacturing terms, is defined based on the throughput of a production run and the threshold at which manufacturing the product becomes cheaper). If one company had an order of magnitude more demand than the others in the GPO, then the reality is that it could get just as good of a deal if it had a good negotiator, and if a company had an order of magnitude less demand, then it was getting a way better deal than everyone else.

In addition, a deal is only a better deal if it doesn’t help a competitor more than it helps you. So if the GPO contained direct competitors, typically it was only used for buying indirect or non-essential products or services (like office suppliers, maintenance parts, and temporary labour services), and never for components or raw materials used in direct manufacturing. So the organization never saw the full value of what a GPO could deliver unless it joined a smaller GPO that prohibited direct competitors from belonging to the GPO. And then it still didn’t get the best possible deals across the board because smaller GPOs generally had smaller volumes, especially since not all companies were buying the same products or services, or they were not all ready to buy the same categories at the same time.

Co-opetition is taking the concept of a GPO to the next level. It’s essentially saying “why stop at products and basic services when you can also collaborate on warehousing, transportation, and manufacturing asset purchases and take GPOs to the next level”. And while this sounds good in theory, the reality is that you can really only collaborate this deeply with an organization in the same space as you making similar products, and maximum benefit (from an optimization viewpoint) will only be achieved when they are making the same category of products. And if the other companies are making the same categories of products, even if they are not directly competing (like tablets and laptops), they are probably close enough that they are vying for the same consumer dollars (as many consumers have limited disposable income these days), and if the products are that close, and your competitor ends up getting more efficiency gains then you, with the indirect knowledge of your products that they are going to acquire, what’s to stop them from creating a product that directly competes with yours, at a lower production price, using the supply chain you helped them build?

And yes, there are always legal precautions you can take, but first of all, you have to think of every eventuality and then, if the competitor is determined, be prepared for a lengthy, and costly, court case. In other words, the greater the savings are for you, the greater the value your competitor is likely to see. Is it worth it? the doctor doesn’t have the answer, but thinks it is very important that you ask the question!

What Finance Still Wants from Procurement, At Least According to the Survey

According to a recent survey conducted by CFO Research Services, as summarized in a recent post on “How to Improve Procurement” over on Procurement Leaders, finance leaders want procurement to increase its contribution in the following areas:

  • Working Capital Management
    especially since Procurement spends so much working capital
  • Supplier Collaboration Improvement
    especially since Procurement has the majority of the interaction with suppliers
  • Business Performance Risk Management
    as Procurement is supposed to be on the 8-ball when it comes to risk
  • New Market / Business Line Expansion
    as Procurement is already in foreign markets buying and probably has the most low-down

So what should you do? Start with the advice offered by the author:

  1. Initiate discussions with Finance on how Procurement can make the greatest contribution in their eyes.
    Remember, Procurement’s biggest problem in many organizations is still its image. In many organizations it’s still seen as the island of misfit toys, the ax men, or the one-trick cost-reduction pony. It doesn’t matter how much Procurement saves, how much it reduces organizational risk, or how much value it brings, if Procurement’s image doesn’t change, then all of its contributions are for naught.
  2. Develop a plan to embed the right analytical and financial skill sets in Procurement.
    Face it, success today depends on the ability to analyze data, extract information, and generate the knowledge that the organization needs to make the right decisions. This requires the right skill sets.
  3. Determine the right technology roadmap to support the strategy.
    This will be a two-part strategy. In the first part, the organization will implement a closed-loop e-Sourcing and e-Procurement / P2P solution to reduce tactical processing requirements and free up more time for strategic activity. In the second part, the organization will use appropriate analytical solutions and apply it’s new analytical skills to trying to find more opportunities to increase organizational value.

And then, finally, don’t forget to create an appropriate transition plan — remember, success depends on the 3 T’s — talent (with the right skills), technology (with the right functions), and transition (to the right operational structure).

A Great Guide to Enterprise Influence(rs)

Over on the Enterprise Irregulars, Paul Greenberg recently published part 1 of a 4-part series on how to deal with and think about influencers and the basics around building an influencer/analyst program that is a must read for any Marketer or PR Pro looking to get the attention of one or more influencers to cover their product or service. The post is great because it contains a number of key takeaways, including this key point that most non-PR Pro’s miss: Do Your Homework: understand who they are, not just what they are. That means learn something about them as actual human beings.

It’s amazing how many PR / Media Relations people don’t understand why they should do this. They think that if they just spam the same bullsh!t press release to three thousand e-mails, they will get results. I can tell you that, like the influencers named in the post, every day I get dozens of spam press releases that just get dumped to a spam folder that gets emptied, unread, once a month. Why? Well, not only do I not have time to read them all, and not only do I have no interest in hyped up carbon copy that doesn’t bother to tell me how the product or service will benefit my readers, but I have no interest in wading through paragraphs of hype to figure out if the product or service being hyped is even related to Supply Management. (Now that SI gets about 125,000 visits a month, it gets on spam lists for political and religious products too, for example.) But more importantly, the doctor not only dislikes vendor press releases, but despises requests to blog about or post a press release. SI is about solutions, not about hyperbole. And, if the PR / Media Relations person had taken 5 minutes to actually visit the site and read a few paragraphs of the FAQ, they’d know that. (Unlike many blogs or sites, just about everything a PR / Media person would want to know is in the FAQ!) Furthermore, while multiple press releases typically gets a sender on a spam blacklist, a request for demo is usually answered in an hour with “here’s how much notice I need and, in this timeframe some days I could fit you in”. But I digress.

The point is influencers are people … insanely busy people. While I typically don’t get the 30-50 requests for demos, interviews, and story pitches that Paul gets in a week, I can tell you that I typically get 20 – 25 requests for interviews or stories, with typically 20-24 of the form “Would you like to talk to X / Would you please cover Y quoted/referenced in the Press Release before”, and, these days, ignore all of them. On the other hand, the one that says “we have just released Product X that does A, B, and C for Purchasing/Procurement/Logistics/Supply professionals that we believe would be of benefit for your readers because you cover Z, would you like a demo/discussion” gets a response within 24 hours. Unless, of course, this sentence is expanded into two pages that compares the product to the holy grail, in which case I assume that the company, like the author, has way too much ego and, like Paul, shake my head in disbelief and relegate it to the bottom of the queue.

Now, I might not be front page WSJ (but, in our space, who is?), but if you are building Supply Management technology, can you really afford to kiss-off a niche site known for its coverage of supply chain technology that gets 1,500,000 visits a year? (To put this in perspective, based on a recent post, the Spend Matters family of blogs gets about 3,600,000 visits a year — or 900,000 visits per blog on average, with SpendMatters and MetalMiner getting the majority of visits.) Maybe you can, but since you don’t know where your next lead is going to come from, why should you? (Especially since a demo and subsequent coverage costs you nothing! And this holds true for many influencers in the space.)

Plus, as Paul points out, an influencer can impact

  • the purchasing decision of a prospect
  • the thinking of an entire industry
  • the mindshare that a company will have
    which indirectly influences the purchasing decisions of a prospect
  • institutional and individual investors

and can often do so with much more credibility than you can acting on behalf of your organization.

So where do you start?

  1. Figure out what kind of influencer is right for you — be it an institutional, boutique, independent, established, newly emerged, vendor, media, or influencer influencer. It will depend on the specifics of your product/service and the market you want to reach, and you should definitely read Paul’s post for insight on how to make the call, and, depending on what type of influencer is right for you, who some starting influencers are.
  2. Then, as we stated in the beginning, do your homework.
  3. Remember it’s the person, not the organization, that you are reaching out to.
  4. Say the right thing.
  5. And read Paul’s 4-part series for the details.