Category Archives: rants

The Wrong Kind of Military Sacrifice

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Editor’s Note: This post is from regular contributor Norman Katz, Sourcing Innovation’s resident expert on supply chain fraud and supply chain risk. Catch up on his new column in the archives.

When most people see the term “military sacrifice” they think of what our service men and women give up in terms of their personal lives, safety, and well-being for the honor of protecting the interests and citizens of the United States and our allies.

Yet some frauds sacrifice our military in ways that could have deadly consequences, and these fraudsters do so for nothing more than financial gain.

In the case of a Miami Beach (FL) man, this twenty-something year old entrepreneur somehow secured government contracts worth tens of millions of dollars to provide ammunition to US troops overseas. Not only was some of this ammunition decades old and effectively not operational, but some of it came from China (not okay with the US military) though it was labeled as coming from Albania (okay with the US military). Can you, readers, imagine the harm and death to US troops using dysfunctional ammunition? Imagine fighting for your life in a combat zone and having your own weapon malfunction — perhaps even causing serious or otherwise life-threatening injury — due to substandard ammunition while someone in the country you are sworn to protect is living the high-life from profiteering off this fraud? Imagine being pinned down and not being able to fight back due to ammunition failure.

In another case, a US military subcontractor manufacturing night-vision goggles was going to outsource production to China strictly for profit purposes. The technology behind the US military’s night-vision goggles is one of the most closely guarded secrets in our arsenal, and yet these folks were going to hand over to China — a well-known Communist country — the plans and details. So much for a key technological advantage our military troops have in nighttime combat. What would have prevented this technology from falling into the hands of the Chinese military, let alone being sold to the militaries of countries and groups truly at odds with the US? And again, US citizens would have profited by sacrificing the lives of our service men and women.

In both cases, the motivation was greed, pure and simple. I don’t know how these people can live with themselves and what examples they are setting for others to follow, but as I recall both of these instances I am seething with anger. Our military forces deserve nothing but the very best: the military cook deserves to use the finest pots and pans and utensils available, and the combat troops worldwide deserve every advantage — food, technology, armaments, defenses, support services, etc. — that can be provided to them.

Fortunately both frauds were caught in time before secrets were revealed and serious harm done. Yet frauds that can ultimately cost lives continue to occur: when military contractors overbill for goods and services, if monies must be diverted from other uses to pay those bills, then the fraud can be more than just about overcharges and billing — the consequences of such frauds can result in injury and death due to underfunding or delays in other critical areas.

Similarly, consumer product frauds risk the health and well-being of the product users. Avoiding quality assurance testing to save money and shipping knowingly bad product puts lives needlessly at risk. What is the cost of a human life? Well, it seems that some organizations have figured out the price, and it looks pretty cheap from my perspective.

Honest mistakes happen all the time, readers, but in this day and age we’ve got more technologies and business practices than ever to help ensure errors are caught and corrected before damage is done. Yet just like at some point in our lives we’ve each got to act our age, at some point an organization has to act its size and get itself together, simply as a matter of course and without being asked to do so. To the executives out there I say this: The life that is ultimately saved may be yours or that of someone close to you.

Norman Katz, Katzscan

Does Your CFO Think All You Deserve is a Kick In The Face?

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I read a very startling article this weekend on SupplyManagement.com. A recent study across 550 financial directors and CFOs from large organizations in the US, UK, Scandinavia, Germany, Spain, Belgium, the Netherlands, Luxembourg, and France found that only 17% of CFOs believe procurement heads deserve a place on the company board.

That’s right, 83% of CFOs surveyed essentially believe — to quote Adrian Done, a professor at the Navarra IESE Business School and supply chain expert, that procurement deserves nothing more than a “kick in the face”. Ouch. At a time when their top priority is to save money, this is how they view procurement? Let’s hope their replacements, when they eventually get fired or laid off when company performance goes down the drain because they did the usual blind cut across the board which irreparably damaged the business, are smarter than this.

If It Takes 5 Pages to Explain e-Sourcing Is Easy, You Are Doing It Wrong!

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Last week, SupplyManagement.com published a 5-page article on “E-Sourcing Made Easy”. Done right, e-Sourcing IS Easy, and if it takes 5 pages for you to make that point, you’re doing it wrong. Especially when you spend 5 pages explaining that:

  • among some people, e-Sourcing has a bad rap you’ll need to overcome
  • that you should start small and manageable and work your way up
  • that you should have buy in from key stakeholders before proceeding with an e-Sourcing event
  • that marketing spend is a prime candidate for cost reduction, but that you’ll have a turf war if you don’t approach it carefully and collaboratively
  • that temporary labour is another prime candidate for cost reduction, but that you’ll have to do a lot of preparation to understand the category before you can proceed with an event
  • that health care buying is another prime opportunity, but that you might get push back from professionals worried about quality
  • that many areas of professional services, such as legal, are also ripe

which I just explained in a paragraph, and then proceed to spend no time at all on the actual implementation steps that make it easy. So here is a simple 5-step process to make e-Sourcing easy:

  1. Identify your biggest opportunities.
    Bring in a consultancy that is an expert in spend analysis to help you identify where you have the most cost reduction potential.
  2. Identify the negotiation processes likely to give you the most savings.
    Multi-round sealed bid e-negotiation? Open Auction? Decision Optimization? e-Procurement with price enforcement?
  3. Select a best-of-breed SaaS provider that has those capabilities.
    And insure that it is supported by third party consulting firms with category experts.
  4. Bring in a cost reduction consultancy with category experts.
    Contract them to manage the projects for your top five savings opportunities and have them train you on how to use the system to implement the proper processes as the projects progress.
  5. Retain the consultancy in an advisory role on your next five to ten projects.
    That way you can be sure you learn the system, and processes, right.

That’s it. Then you’ll be ready to run your own projects and save every time.

Social Networks ARE a Disruptive Scourge

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… and despite what Phil Fersht says, we should not embrace them. I could write a five page essay on why we should outlaw them, but since they’ve given all of you ADD (Attention Deficit Disorder, if you’ve gotten this far), I’ll get to the point.

If you and your employees are checking your tweets every five minutes, how much work are you getting done? The answer: very little … at a time when your smart competitors who have banned MySpace, FaceBook, and, most especially, Twitter, from the workplace are running circles around you. There’s a place and a time for Web 2.0, and where most of today’s instantiations are concerned, the office is not one of them. It’s one thing to incorporate the useful components of the technology to allow your global workforce to come together, collaborate, and share ideas like RollStream did (which I do recommend) … but it’s another to allow your employees to follow sockington the cat on Twitter on work time. Think about it.

OK, You Don’t Have To Fire Your PR Firm If You Don’t Want To But …

Don’t expect me to talk to them, reply to their e-mail, or even read any of their missives. I’m not trying to be arrogant, I’m just sick and tired of having my time wasted. Although your PR firm will casually overlook the fact that this is NOT my full time job and that from an opportunity cost standpoint, it’s still a loss for me (as the income I pull in from it is still less than what I would make spending an equivalent amount of time consulting), those are the facts and I’m tired of being:

  • spammed six times with the same press release I wasn’t interested in the first time around
  • ignored when I do reply
  • run-around in circles after being promised a conversation with an executive, customer, etc.
  • rescheduled six times for a demo that ends up not happening because your PR firm has no organizational skills and / or control over your schedule
  • told the week after my trip to the other coast that “we have a meeting set up for you tomorrow”
  • etc.

In other words, I have not had a good experience with an external PR firm since I started this blog. (And every message from a PR firm that slips through my spam filters now results in a new spam and/or auto-delete rule.)

But more importantly, as Jason Calcanis wrote in his phenomenal post On How To Get PR For Your Startup: Fire Your PR Company, and as I elaborated on in my Blogger Relations II post on Fire Your PR Company, the best way to get PR is for YOU to BE THE BRAND. It’s about being amazing, being everywhere, and being real. A PR firm with a lackey parroting a press release is not real. A media monkey with some sound-bites who cares more about the monthly cheque than your product is not real. A voice who never wavers from a script, and who can’t answer a simple question about your product or service, is not real.

What is real is an executive reaching out saying “Hi. I’m so and so of Company X. I believe we have a great product. I’d love to show you.” That’s real. That gets attention. That get results. Especially from yours truly.

I’ve never turned down a demo*1 request that came direct from a vendor … and I don’t plan to, ever*2. It’s one of the things this blog lives for as it’s the only true way for me to educate my large and growing readership on what you do and how you could help them. Now, if it turns out the demo is not as exciting (to me) as you claim, or that I don’t see anything innovative in, there’s a chance I might not blog about it … but I will have sat through the demo and will be more than happy to tell you what I think. So it’s a win for you either way because maybe I’ll see something you didn’t, and give you a suggestion that could take your solution from good to great or great to greater. And you’ll never know unless you contact me. My e-mail’s on the blog (check the sidebar and the “about” posts). Looking forward to hearing from you.


*1 Just a reminder that by “demo” I mean real product demo and not a powerpoint presentation.
*2 The one condition is that you have to have some flexibility in scheduling. Since this is not my full time job, you can’t expect me to be available at any specific time.