Category Archives: Market Intelligence

Nicolas Hummer on The Next Practices Xchange

Today’s guest post is from Nicolas Hummer, Director of Client Relations for The MPower Group, who told us last year that Strategic Sourcing is Dead.

It’s spring time, and that means the (good) doctor is out on tour shaking hands, kissing babies and keeping his finger on the pulse of our dynamic community. Recently he was at The Hackett Group’s Best Practices Conference. As the doctor continues his summer tour, it’s only fitting that the next stop on his junket is the Next Practices Xchange, facilitated by The Mpower Group in Oak Brook, IL on June 9th.

The Next Practices Xchange is a member driven group focused on the advancement of ‘Next Practices‘. Membership is limited to Director level and above sourcing and supply chain executives and members choose the themes, dates and location for these events. These full day events are designed to facilitate intimate networking opportunities and truly strategic thinking away from the demands of daily executive life. The Next Practices Xchange is unique in that members participate in a number of facilitated workshops that augment keynote presentations. These workshops are designed to facilitate knowledge exchange between participants and provide take-aways and Next Practices that are applicable in an executive’s every-day life.

The upcoming meeting’s theme, From Cost To Value, was inspired by the immense interest that was generated on this topic on SourcingInnovation.com last summer (see Yup, It’s still dead, for example.). Since then we’ve observed the entire dialogue in our community as it has shifted to a fuller value-based conceptualization of Supply Chain Management in which TCO and Cost are only smaller components of a bigger picture. This event is designed to start taking those concepts away from the blogsphere and into the boardrooms, warehouses and supplier/client contracts of attendees’ organizations. Attendees this year are a mix of Sourcing and Supply Chain executives from top companies including BP, CNA Insurance, Diversey (an S.C. Johnson Company), Kraft, FMC Technologies, SunTrust Bank, Sears, Ventura Foods, and many others.

If you are a Director-level or above executive in a Sourcing or Supply Chain related function and would like more information on this advent please feel free to reach out to me at nicoh <at> thempowergroup <dot> com.

Thanks, Nick.

IP Good, Knowledge Better

I enjoyed this post over on the HBR Blogs that said you should “stop obsessing over intellectual property rights” because what inevitably happens when companies obsess over IP rights is patent frenzy, and that just results in patent pirates plundering. And if that isn’t bad enough, since the full text of your patent is only a click away on the USPTO site, your secret sauce can easily be copied by any set of eyes with interest, and if their country isn’t very protective of IP rights, and they don’t try to sell into your home country, they can profit off of your IP royalty free and you have no recourse.

That’s one reason I’m not a big fan of patents in general, and think that North America should follow the EU and ban software patents specifically. There’s not much value in patenting “processes” that have existed since the dawn of civilization (and we have records of “auctions” going back thousands of years) as the patent can be easily knocked down, and there’s no value patenting a technology “invention” that is based almost entirely on open source, as a simple substitution of a few pieces, a few changes to the integration strategy, and a few new steps makes it a different invention — which means that someone else can use your publicly available blueprint to create their own “invention” with very little effort. Plus, the process is very time consuming and expensive in terms of dollars (as patent lawyers aren’t cheap) and time (as the documentation and questions from the lawyers and USPTO will take up a lot of time). And you can’t defend them unless you’re cash-rich, making them weak defenses if you’re cash poor.

I’m not saying IP isn’t important, it is, and, fortunately, it is protected under copyright law and other laws if you keep it trade secret. I’m just saying that IP isn’t everything. As the post points out, it’s what you do with the IP that matters. And effective use requires effective knowledge management. As the post points out, pursuing IPR (IP Rights) entails structuring and documenting knowledge, and the irony is that this very structuring allows diffusion to other firms who get access to it and either work around the IPR or eventually imitate it — so if you don’t effectively manage your knowledge, you lose it, or at least the benefits of it.

However, since a powerful strategic opportunity lies in binding your tacit knowledge assets to your structured knowledge, proper knowledge management can lead to significant market advantages and revenues, and make you a thought leader, like it did for Adobe, McKinsey, and Bloomberg.

So how do you create a knowledge management strategy? The authors suggest that you start by mapping your knowledge assets against a codification/diffusion grid that separates them into core compentencies, patents & copyrights, industry wide principles, and industry conventional wisdom, using the process described in this post on “are you wasting money”. Each type of asset requires a different strategy where protection and revenue generation are concerned.

In the end, legally owning your knowledge pays off only if you’re cash-rich enough to monitor and enforce the IPR. For most organizations, what ultimately drives performance is the organization’s possession of deep, tacit knowledge and its ability to identify, construct, and exploit knowledge networks using that knowledge to generate continual revenue streams.

Hackett’s Myths and Realities of Global Growth

After a keynote presentation by David Kepler of Dow, Chris Brennan and Sean Kracklauer dove right in and hit the attendees hard and heavy with Hackett Research focussed on the key enablers of global growth. A key part of the presentation was focussed on the myths and realities of the three key enablers of global growth and blasting through the ill-conceived perceptions that must be abolished before companies can achieve world class performance. Here are the three big myths for each area.

Global Leverage

Myth Reality Proof
Our organization is too complex or unique to manage end-to-end. Most processes can be designed and managed end-to-end. (At most, 20% of processes will need some localization.) 80% of top performers are either on the path or already there.
Most companies are only beginning the globalization journey. Most companies have their globalization initiatives well underway. Within 2-3 years,

  • 67% of top performers will have predominantly or fully global policy & strategy processes,
  • 50% of top performers will have predominantly or fully global functional management processes,
  • 66% of top performers will have predominantly or fully global technology and support operations, and
  • 62% of top performers will have predominantly or fully global process design.
The costs to move to end-to-end processes is prohibitive. The costs of fragmentation far exceed the cost of transformation. Hackett has found that transformation and consolidation will save a $10B company 44% in the finance organization alone!

Better, Broader Information

Myth Reality Proof
Enterprise Peformance Measurements (EPM) addresses our enterprise issues. EPM is mostly financial and historical. That’s why 59% of world class companies use analytics in proactive decision making vs. 44% in the peer group.
Shortening planning cycles will get us to world class performance. Emphasis must shift from calendar to event driven decision making. That’s why 67% of organizations now use rolling forecasts.
Our company requires ever more information to make a decision. Companies require less, but more targetted information, to make a decision. That’s why there is 38% utilization of self-serve drill-down dashboards and reports in management by top performers vs. 8% in the peer group and 50% utilization in operations by top performers vs. 23% in the peer group.

Agile Execution

Myth Reality Proof
Centralization & Standardization erodes service quality. Centralization & Standardization actually reduces cost and improves service quality. We’re talking a 2X reduction in cost and a 5X improvement in quality!
Deep functional expertise is enough for global business services success. Global business services success requires a value mindset. The proof is in the pudding. World class organizations meet 100% of cost targets vs. 61% in the peer group, 100% of quality targets vs. 66% in the peer group, and 94% of delivery targets vs. 75% in the peer group. In addition, world class performers acheive more than 40% savings 73% of the time vs. only 33% in the peer group.
Optimization of technology and process will get us to world class performance. Without employee engagement, you’re only half way there! Not only are talent management leaders 16X more likely to link employee engagement to business impact, but there is 21% higher employee engagement in double-digit growth companies when compared to single-digit growth companies.

In other words, blast through the myths and you’re on the path to double digit growth.

Benefits of Coopetition

As this recent HBR post on how to “make your competition work for you”, even if you are afraid that your allies will steal your business, in today’s economy, a creative collaboration with your biggest competitor may be the best opportunity for revenue and survival.

They key to survival is coopetition — finding a way to partner with your competitor in such a way that both parties can substantially benefit from their shared resources without stealing customers or damaging credibility. While easier said than done, there are advantages.

  • Best of Both Creates New Markets
    If your strengths differ from your competitor’s strengths in a complementary way, a strategic combination of your solutions can win in a new segment of the market which neither of you could enter.
  • Economies of Scale
    If companies work togehter on business segments where they can minimize costs but not jeopardize unique attributes, they can share costs and economies of scale.
  • Opportunities for Upsell
    If a customer would benefit by having another product that you sell, or that your competitor sells, there will be an opportunity to upsell the customer at a later time.
  • Integration for Critical Mass
    If your competitor has a product your customer base also wants, it can help you get critical mass a lot faster.
  • Cross-Endorsement
    If your competitor isn’t directly competing with your market, then you can refer business to each other without losing customers.
  • Potential Investor
    Once credibility and value has been established, a strategic partnership can extend to a financial relationship. They could have the finances you need to launch more NPD. Or a merger could allow for economies of scale that will free up even more money for NPD and marketing.

And once both companies are working in sync, there will be the following benefit:

  • Supply Chain Streamlining
    You can partner on procurement, logistics, and NPD. And, if you’re lucky, you can conquer your space like Apple conquered theirs through a best-in-class supply chain.