Finding Your Procurement Mojo and Gettin’ Sigi With It!

As per my last post, my readers on the other side of the pond are probably well aware that Sigi Osagie’s Procurement Mojo has been available since late last year, but since Amazon UK had it well before Amazon USA and Amazon Canada, my readers on this side of the pond may not have noticed yet.

Procurement Mojo is an important book for many procurement professionals and organizations because it does not attempt to teach you what Procurement is, assuming you already know how to do your job, but instead attempts to teach you how to explain to the organization what Procurement does, which is a critical issue that needs to be addressed since

  1. Procurement is still the Rodney Dangerfield of the organization (and still don’t get no respect) and
  2. most Procurement Pros don’t know how to sell the organization on the unrealized potential that Procurement can bring.

The book addresses these issues by noting that the only way Procurement pros are going to be able to sell the organization on the true potential of Procurement and get the respect they deserve is to learn how to sell the Procurement brand. And this is what makes Procurement Mojo a great book. It gives you a how-to guide for building your Procurement Brand.

But before you build your Procurement Brand, as per our last work, you have to build the foundations — frameworks, process-based enablers, platform support, and good management. It takes time to get this all in place, but fortunately Sigi gives you a roadmap for this as well. In this post we’re going to discuss some of the key insights Sigi makes in the hope of encouraging you to check out his book and find your Procurement Mojo.

Sigi builds up to the plan to build your procurement brand by addressing

  1. building an effective organization
    because you can’t sell an ineffective one
  2. deploying process enablers
    people and platform powered
  3. managing the supply base
    because while you can fail on your own, you cannot succeed without
    the support of the supply base
  4. applying performance frameworks
    you have to measure, manage, and perform

We’re not going to dive into deals on how to do each of these tasks, as you can read them in the book, but highlight some key points on why these steps are important.

Building an Effective Organization

In many organizations, the average employee might not even know that there is a separate Procurement department — assuming that each department might do it’s own buying. It’s scary, but it’s true. And many of the employees who are sort of aware of Procurement won’t really understand what they do, believing they only buy office supplies, direct materials, etc. That’s why the brand is needed, but the chances of anyone taking notice are low if the organization is not effective.

And an effective organization is not necessarily one that does a lot of work, it’s one that appears to be effective. And this is often accomplished not by employing hard process and technology skills that allow the organization to do more, faster, but by employing soft processes that encourage communication, collaboration, and conflict resolution. That’s why effective organizations make sure that they have capability, rewards, and culture aligned with goals (not just processes and platforms).

Deploying Process Enablers

Once an organization does a competency assessment and gap analysis and identifies what it needs to get to the next level, the next thing it will have to do is deploy enablers, be they process or platform based, to get to the next level. But this doesn’t mean that they will employ “best in class” enablers. “Best in class” are not always best for your organization — it all depends on the maturity of the function and the need. Sometimes a good enough enabler, which is easy to use and understand and provides an immediate 80% to 90% return is much better than a best-in-class enabler which is difficult for a novice to understand, requires three times as much effort, and is avoided at all costs by the average employee.

Managing the Supply Base

Procurement is about maximizing the value chain — and suppliers are a vital part of that chain. You cannot succeed if they do not succeed. It doesn’t matter how great packaging and marketing in if the product or service is crap. It just doesn’t. That’s why relationship management and development is critically important and must be well in hand before you can focus on selling the brand (as they can tank your brand faster than an oil spill will tank an oil and gas company’s brand when the media has their frenzy).

Applying Performance Frameworks

That which is measured is managed, but more importantly, that which is not managed is a misadventure waiting to happen. As a result, appropriately defined frameworks must be in place to make sure the organization remains effective, deploys the right enablers, and nurtures the supply base.

And now that we’ve discussed the foundations we could discuss how you build your Procurement Brand and Sigi’s Procurement Mojo game plane. But since customers of Trade Extensions will have a chance to hear Sigi talk about Procurement Mojo live on October 7, 2015 at their customer event at Emirates Stadium in London, the doctor is not going to spill all of the beans on what Sigi says and what he thinks about it until then. But just like your favourite series comes back after summer hiatus, this series will return!

Why Is No One Using Big Brains?

Apparently one of the best presentations at Coupa Inspire earlier this month was a presentation by IBM on Procurement Transformation and Big Data. (Needless to say that this does not inspire the doctor.) Ouch! Big Data is good, but only if it’s a big bucket of relevant data, but that’s not usually the case. Usually it’s a big bucket of random data where only some of the data is relevant and the statistical relevance is low. This is bad because if an organization takes big data as gospel, it can be led down the wrong track. (And we’ll get back to this.)

And given the examples that the prophet is presenting in his post on “When Watson Meets Procurement” on Spend Matters, the doctor is a bit worried. Why? Let’s take them one by one.

Parsing unstructured data to extract “soft facts” and information from news feeds and social media to line up against traditional risk management data feeds to drive a new level of supply risk management intelligence.

Okay, this is smart, because it can identify potential problems, but not necessarily all that useful. For example, let’s say it detects a few dozen instances of consumer unrest due to product defects. If the product is one with a warranty, chances are your customer service department already has a few dozen instances of warranty claims. No new information. Let’s say it detects a few hundred instances of consumer duress because one of your suppliers was using slave labour – but that resulted from a news story that was already picked up by your supply chain visibility and risk monitoring system. Nothing unexpected here. All you can really pick up on is general consumer sentiment, but only the consumer sentiment of the consumer base that is online, and, more likely, the consumer base that is unhappy with the product, since people who are unhappy are more likely to complain that people who are happy are likely to go online and give good reviews.

Ask Watson about Procurement that can leverage natural language processing to extract data buried in contracts, documents, and other organizational systems such as AP.

Okay, this is kind of smart too, but this is not so much big data processing but natural language processing and query formation as this is no different than implementing a meta interface that parses a query and translates it into a format that is appropriate for each system that may contain related Procurement data. Yes, the number of systems that could contain related information magnify the data magnitude problem, but since you can search separately and then only integrate relevant data, this is really not that much of a big data problem.

Build My Briefing, Watson that aggregates information about a Procurement entity (category, supplier, etc.) into an auto-generated deliverable for anyone who needs it (for sourcing, supplier review, etc.)

Okay, this is also smart, but not big data. This is just aggregating data from multiple systems and shoving it in a pre-built template. It’s just a reporting engine on steroids.

the doctor would like to see a good use of Big Data for procurement to solve a problem that could not have been solved otherwise, but he hasn’t seen it yet. The reality is that, as he has been saying for years, Big Brains Will Win in the End.

Real World Analytics – It All Depends on the Domain

Another book that was published late last year, and that has been sitting on the doctor‘s stack for review since about then, is Real-World Analytics by Michael Koukounas. the doctor has to admit that he was a bit hesitant to review this (and then lost it in the stack) because, as he just finished explaining to yet another individual before penning this post, Spend Analysis is not the same as Data Analysis, and that’s why so many companies without any understanding of the unique requirements of spend analysis for Sourcing and Procurement (who hire hard-core computer scientists who write trite like Spend Analysis: The Window into Strategic Sourcing (which is about the only book the doctor has ever reviewed that he has completely shredded) that, as it’s title suggests, gives you a cloudy window view that doesn’t give you the full picture (and often causes you to make the wrong assumptions about what is going on in the house).

But the doctor will have to admit that if you take this book as it is — a guide for building the foundation to do analytics (and not a guide for how to do them, which requires a completely different guidebook), it does a decent job. And the author — who is obviously an expert in data analytics in the Finance and Banking industry where a lot of effort goes into loan return models, credit risk prediction, and currency fluctuation models — really knows the core foundations for performing analytics quite well and does a great job discussing them.

As the author describes in various chapters, there can be no successful analytics, data nor spend, without:

  • Good Data Access
    and a Data Management Team
  • Talent
    as analytics cannot be automated
  • Operational Knowledge
    and, in particular, operational knowledge as it relates to the domain
  • Appropriate Trade-Offs Between Efficiency and Creativity
    and fine-tuning to the audience
  • an Analytics Continuity Plan
    in case something happens to top talent
  • the right teams …
    data management, analytics development, and analytics maintenance
  • … and the right team sizes
    since core development will usually only require a small team (because once the up front models are developed / implemented for the organization, new needs won’t be popping up every day), data management will require a team proportional to the number of data sources and their complexity, and maintenance will often require a larger team than you think as new data becomes available, new insights are required, and new reports are requested.

Moreover, at a high-level, the five-step game plan is correct:

  1. Define the Problem (and the end goal)
  2. Identify Touch-Points (where and when the analytics should be run)
  3. Understand the Touch Points (and the restrictions and requirements they place on the analytics)
  4. Select the Right Data (since garbage in means garbage out)
  5. Run the Analytics (and validate the results)

But when you start to descend from the 30,000 foot view, the details are vastly different in the spend analysis domain (and the author even implies this when he says that the analytic needs for engineers are vastly different than the analytic needs for financiers). But Real-World Analytics is a great guide to getting the precursor foundations right.

Is Your SRM in a State of Flux? Maybe You Should Find Out!

Earlier this year we introduced you to State of Flux, a provider of Supplier Relationship Management (SRM) software and services, and the initiators of the SRM Research Report which we highlighted in our 3-part series that highlighted why you should focus on essentials, plan against the pillars, and be a customer of choice.

SRM is very important because supply chain success is ultimately dependent on your supply base. Your organization can have the best marketing and packaging in the world, but if the supply base delivers products that are rubbish, your organization’s brand reputation is tainted, and the damage can well exceed even double-digit savings identified during the sourcing phase.

But it’s not easy to effectively manage supplier relationships because SRM is more than just performance monitoring and corrective action management, it’s also nurturing, development, and partnership. Furthermore, effective SRM requires quite a bit of work to get a proper framework in place (as reinforced by Sigi Osagie’s recent Procurement Mojo), which will need to be implemented while keeping the ten essentials in mind that were highlighted in State of Flux’s 2014 SRM Report (and summarized in our post on the essentials).

And it’s even harder to find out how well you are doing until, of course, a major disruption or disaster occurs when a shipment doesn’t arrive or, even worse, arrives with a 10%+ defect rate (because, otherwise, it seems like everything is hunky-dory even when the relationship is spiralling out of control). But there is a way — you can proactively participate in the 2015 State of Flux SRM Research Report and get the full results ahead of the market. You can measure yourself against your peers, find out where the market is, and get the first insights into new best practices.

You have until June 26, 2015 to complete the SRM Survey, which, this year, is focused on helping you get executive sponsorship and support for SRM. Executive sponsorship is critical because SRM needs to be viewed as an organization enabler for the required transition management program to be adopted and enforced.

While this survey will take 45 minutes of your time, the reward is infinitely more valuable than the cost. This year’s publication was one of the most comprehensive compendiums of SRM insight ever produced with 216 pages of data, results, and expert interpretation. Imagine the value that will be yours, for free, as a participant in the seventh annual study.

So, follow the hyperlink and take the 2015 SRM Survey today. Given the depth of the work consistently produced by State of Flux compared to the average analyst report, you won’t regret it!


Gettin’ Sigi With It!

My readers on the other side of the pond are probably well aware that Sigi Osagie’s Procurement Mojo has been available since late last year, but since Amazon UK had it in book form well before COM and CA, my readers on this side of the pond may not have noticed yet.

Procurement Mojo is a bit of an uncharacteristic Procurement book in that it does not attempt to teach you what Procurement is, assuming you already know how to do your job. What it attempts to teach you is explain what Procurement does, which is a critical issue that needs to be addressed since

  1. Procurement is, in many organizations, still the Rodney Dangerfield (and still don’t get no respect)
  2. And most Procurement Pros don’t know how to sell the organization on the unrealized potential that Procurement can bring

Sure this topic has been addressed in such books as Charles Dominick and Soheila Lunney’s Procurement Game Plan, but never has an entire tome been dedicated to this topic and it’s a tome that’s badly needed. (Procurement people really should get sales training because it’s often easier to sell a freezer to an Eskimo than to sell the value of a Procurement Investment to anyone in the organization.)

The reality is that in order to even get noticed, you have to first build a Procurement Brand — and building a brand, especially for something that most people would rather stay invisible, is not easy. You can’t just decide to build a brand and start tomorrow. You need frameworks, process-based enablers, platform support, and good management — and it takes time to get all of this in place. Only then can you build what Sigi calls Procurement Mojo and get your message, and value, taken seriously.

SI will be doing a more detailed review later on, but for now, be it known that if you are looking for a way to build your Procurement brand, start by gettin’ Sigi with it!