Category Archives: Best Practices

What’s the Easiest Way to Save Another 220K or Even 498K per Person?

Get Certified!

According to the most recent Next Level Purchasing Association Purchasing & Supply Management Career & Skills Report, 2014 Edition, the average cost savings and avoidance per person per supply management department among the survey respondents was:

  • $1,175,319 per person if they were not certified
  • $1,396,972 per person if they were certified
    with a certification other than the SPSM
  • $1,673,096 per person if they were certified with the SPSM

The fact of the matter is simple. Certified people are trained people. Trained people have the knowledge and skills needed to apply the tools and resources they have at their disposal to the greatest extent possible. And, because they are trained, they get results.

But don’t take my word for it. Download the 2014 Purchasing & Supply Management Career and Skills Report today!

To download the 2014 Purchasing & Supply Management Career and Skills Report,

  1. Login to the NLPA,
  2. select the library tab, and
  3. the 2014 Purchasing & Supply Management Career and Skills Report is the 2nd report available for download.

The 2nd NLPA Conference: Tackling Topics that Matter!

On September 15th to 17th, the Next Level Purchasing Association is hosting its 2nd Procurement Conference in Pittsburgh, Pennsylvania. The agenda is almost final, and the topics being covered in the workshops are important ones. Unlike most conferences, the NLPA conference is focused on education — education that you need to do your job better (which is what conferences should be about, and not full-time speakers blowing their horns or vendors pitching their products, as you’d know what you had to buy without being told with the right education).

The workshops being offered are the following:

There’s No ‘I’ In Team: Collaborative Sourcing in a Decentralized Organization
Procurement success depends on collaboration — because procurement success depends upon consistent category management. Proper needs identification, vendor selection, contract creation, and compliance! Because, without compliance, maverick spend runs rampant — maverick spend with can only be eliminated when everyone is collaborating and on the same page.

Who’s on First? Strategies for Management and People Changes
Sourcing Innovation is always saying it’s technology, talent and transition for a reason. You need good technology to do your jobs effectively, technology that requires trained skill (talent), and technology that requires you to change your ways and transition to a better way of doing things. This is one type of management. But some people will be resistant to change, this is where transition management comes in — because they will need to be guided to the better way of doing things.

Charting Your Path to Victory: How to Successfully Manage Procurement Projects
Procurement is a lot more complicated than the 3-bids and a buy it was in the not-so-good ol’ days. In fact, some projects will require multi-phase vendor identification and pre-selection before you even begin the multi-phase negotiation and analysis that will lead to an award — which is where the real (multi-year) Procurement process begins! Which will have to be executed as plan, or you will have a lot of maverick (and expedited) spend.

Where is the Playbook: Hidden Risks of Terms & Conditions
Terms and conditions are the concealed weapons of the legal world. Concealed weapons that will be pulled on targeted upon you at the worst possible time. For example, Force Majeure, while seeming fair and innocuous, when combined with sole-source requirements, is a Masamune blade guaranteed to cut you every time. While it’s fair for a supplier to not be expected to deliver when a typhoon shuts down their factory, it’s not fair to have a non-breakable sole-source clause for the contract duration which could force you to shut your production line down if you are unable to get your parts in time.

Segmentation Strategies for Success

In their IdeaBook 2014, the editors of DC Velocity and Supply Chain Quarterly published a piece on Supply Chain Segmentation: 10 Steps to Greater Profits that stated that segmentation lets companies boost profitability by tailoring their supply chain strategy to each customer and product in their portfolio. The paper aimed to outline 10 key practices that would ensure success.

The purpose of segmentation is to align supply chain policies to the customer value proposition as well as to the value proposition for the company as a whole.
A company that adopts segmentation will develop multiple virtual supply chains that run against each physical supply chain and move towards a portfolio management approach where they have a portfolio of customers and channels, a portfolio of products, and a portfolio of suppliers and supply modes.

Success depends on doing it right. The ten keys to successful segmentation presented in the paper are good ones.

1. Regular Demand and Cost-to-Serve Analysis.
The goal is to tailor service agreements and supply chain policies in order to raise the overall profitability of the portfolio. It also helps you to provide value to the business by highlighting both profitable and unprofitable product and service lines. A truly valuable Supply Management department can guide the organization down a more profitable path in addition to saving coin.

2. Differentiated Demand Policies in Core Functions.
Not all products are as equally profitable, or equally critical to business operation. While a company can’t stock-out on critical pats to keep a production line running and shouldn’t stock-out on the products that are in the highest demand by its customers, there will be little or no detriment to occasionally running out of office supplies or forcing a customer to wait an extra few days for a part that is rarely bought. Thus, expedited orders should not be placed promptly when (potential) stock-outs are detected for non-critical products but should be when a critical part is out of stock and production or profit will be impacted considerably.

3. Differentiated Inventory Policies.
Just like non-critical parts and products should not be unnecessarily expedited, stock-levels of non-critical parts and products shouldn’t be unnecessarily high. An occasional stock-out on a non-critical product is worth the shipping savings obtained by buying an appropriate volume that generates the appropriate product and shipping discounts.

4. Differentiated Customer Replenishment Programs.
Just like some products and services will be much more valuable than others, some customers will be much more valuable than others. In addition, your contracts will dictate that some customers receive higher service levels (and, if the person executing the contract did her job right, the service level each customer receives corresponds to the value of the customer).

5. Differentiated Supplier Allocation Programs.
Just like some customers will be much more valuable than others, some suppliers will be much more valuable than others as each supplier has different capabilities. For example, nearshore facilities will provide opportunities for quick replenishment, but offshore facilities will often provide opportunities for low-cost high-volume replenishment. Use the right supplier for the right order at the right time.

6. Regular Total-Landed-Cost Sourcing Analysis.
As SI continually insists, it’s important to do a total cost analysis before making a sourcing decision because it’s not what you pay per unit, it’s what the buy costs you overall! If you’re having difficulty, obtain a real strategic sourcing decision optimization solution.

7. Differentiated Allocation and Order Processing.
Allocation is the process of reserving inventory and/or capacity for certain customers or groups of customers. The intention is to make sure that the needs of preferential customers are always met. Similarly, orders are processed in order of customer preference.

8. Incorporate Monthly and Weekly Tradeoffs into S&OP.
S&OP once a month isn’t enough — demand patterns change weekly, and in some fast-moving verticals, even daily. Be sure to update forecasts, inventory levels, and allocation strategies at least weekly.

9. Business Optimization Centre for Continuous Learning.
In order to progress to the next level on your Supply Management journey, your organization will need a Supply Chain Center of Excellence whose mission includes establishing, implementing, and monitoring segmentation policies, and then continuously learning as such policies are executed over time.

10. Automated Policy Management.
Not only is the supply chain centre of excellence responsible for policy analysis, deployment, and management but it is also responsible for ensuring that the various policies related to promising, fulfillment, inventory, transportation, manufacturing, and sourcing are coordinated, aligned and synchronized in time. In order to succeed in any strategy, segmentation or otherwise, it’s critical that the organization continuously improve.

Furthermore, even if your organization isn’t looking to apply (much) segmentation, it’s all good advice for any Supply Management operation.

Screening Questions to ask Prospective Suppliers

A recent article over on Supply Chain Digital on “nine crucial questions to ask prospective suppliers” was in the right direction when it presented a small set of questions to screen prospective suppliers. Before inviting a supplier to an RFP, the following questions should be included on every RFI:

Can we have a copy of your Code of Ethics?
If the vendor doesn’t have one, or won’t give it to you, sound all the sirens and run for the hills. No organization can afford a publicity disaster these days.

Can you provide 3rd party proof that you live up to it?
It’s one thing to say you have an ethics policy, it’s another to follow it — and another yet to have true third party proof that you do. Make sure the certification is from a true third party and not from a small consortium of vendors that fund the certification agency.

Can we have a copy of your Quality Assurance Process?
If the vendor doesn’t have one, or won’t give it to you, then you need to ask yourself what kind of quality you can expect.

What certifications do you have with regards to this process? ISO? ASQ? etc.
If the vendor doesn’t have any certifications, how much faith can you put into the process the vendor is using?

Can you provide references from current AND former clients who did business with you for at least 2 years?
You don’t want references who have been with the vendor less than a year because the blush is still on the rose and they will be full of peace and love for the vendor. You need a real review from an experienced customer who can tell you what’s good and not so good. No vendor is perfect, and if the not so good is not relevant to your business, then their imperfection is irrelevant. Plus, if customers’ left, why? Was it due to a change in business? Or poor performance? If the customer left for due to a change in business, and they still have a good reference for the former supplier, then that speaks volumes. If the customer left due to continuously poor performance, that also speaks volumes.

Do you understand our business? Explain!

If the supplier has never supplied a customer in your vertical, and you have special needs, this could be an issue. It could also be an issue if they have never supplied a customer with special needs in your vertical or you have considerably different requirements than the average company in your vertical. Make sure the vendor has a good understanding of who you are as a company by asking this open ended question.

Who are your top competitors? Why are you better for us?

Everyone has competitors. If they don’t, then they are misguided or selling a product or service no one needs. There are no Blue Oceans any more, just open oceans that are only sparsely sailed (by a few companies who are eager explorers). Make sure they give you a few real competitors as well as a good reason as to why they are better, as this will serve to not only enforce their answer to the previous question (and let you know if they really understand your business) but let you know that they have attempted to be honest in their assessment.

Dick Locke On The Yin-Yang of the Business Universe (Repost)

Editor’s Note: This is a repost of a classic post by Dick Locke. (His guest posts are all archived.) Dick, who has delivered seminars to over 100 companies across the globe, is a seasoned expert on International Sourcing and Procurement who wrote the book.

Steven Guth proposes that “Procurement pros should be in sales“. He
implies, but never quite says, that procurement pros should have sales
skills. That’s right on. I’ve been there, done that and even got a
tee-shirt. Sales skills are essential, especially if you are in a
corporate central group that is outside of any profit centers.

Here’s the situation. I won’t mention the company name, but I hope
people will figure out who it is. They had a Corporate Procurement group of which I was a part. I received an assignment to start up International Purchasing Offices (IPOs) in Asia back in the mid 1980s. Funding those offices quickly became an issue. It had been an issue all along for the Corporate Procurement Group, with big annual negotiations and discussions about how much each profit center would pay to fund the corporate group. Now we wanted to add more people and expense for an unproven new function. They might as well have painted a big target on our backs.

The funding solution we came up with was that we had to generate our own funding and using us had to be voluntary. That meant we had to charge our users a fee and that we were in competition with two other groups. One was reps and subsidiaries of (largely) Japanese and European companies who had set up a sales subsidiary structure in the US. The second group was our own company’s buyers and purchasing managers in profit centers who felt they could source, purchase from, and manage overseas suppliers themselves.

We realized we had to not only charge less than what sales subsidiaries
charged but also less than our profit centers felt it would cost to do
it themselves. We came up with essentially a sliding scale of markups on
purchase orders. Small users might pay as much as 5%. Large users might pay less than half a percent.

I’m glad to say it worked. The operation was handling more than a
half-billion dollars per year in orders when I left. That’s not to say
there weren’t, err, “learning experiences.” One of our big issues is
that we had selected employees for their purchasing and engineering
skills, and not for their marketing skills. It required a tune up for
several of our people, not excluding me. It took about three years to
become fully self funded. If we had avoided some mistakes we could have shaved about a year off that time.

It had some very pleasant side effects. We essentially were running a
small business within a big corporation. Our people got lean,
entrepreneurial and very customer-oriented. We quickly developed an
antipathy to bureaucracy. We became really efficient. It also took us out
of the annual budget battle and the annual exercise to calculate what we were saving. (I refer to that as “lies, damn lies, and purchasing
statistics.”) We merely had to state that we received x number of
purchase orders per day from people who didn’t have to use us and were paying us for our services. That kept management happy nearly all the time.

Where is this model applicable? In companies where there is a lot of
independence on the part of profit centers, a center-led purchasing
effort, issues with funding the central department and finally where an
internal department can develop and market an advantage over their
competitors. Check it out, it may be right for you.

Dick Locke, Global Procurement Group and Global Supply Training.

This was, and is, and a great post, Dick.
(And why SI is including a few games to sharpen your sales mindset in it’s Gamer’s Guide to Supply Management.)