Category Archives: Decision Optimization

From Strategic Spend to Strategic Value-Add, Part IV

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

We started the series off by discussing the importance of supply and demand chain integration, with respect to the organizational strategic plan, as the key to an efficient, profitable and fluid business and the importance of a good Strategic Sourcing process, built on combinatorial bidding and optimization, in the execution of supply and demand chain integration. Then we discussed the characteristics of a strong and measurable sourcing process which can be utilized to increase Supply Management throughput and turn the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole. In our last post we presented the first of two examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined in our last post. Today, we present our second example.

Let’s consider the case of Retailer X that wants to source several cases of fresh fruit juice. Three varieties are being sourced in this project — Apple, Blueberry and Cranberry Juice. The retailer has three DCs in Austin, Baton Rouge and Columbus and wants to determine if it’s more cost effective for the supplier to transport items to the DCs versus the retailer’s trucks picking them up. Finally, let’s consider the three suppliers placing bids on these items are Company A, Company B and Company C.

Retailer X has the following forecast for FY 2012:

Item Name Distribution Center
  Austin, TX Baton Rouge, LA Columbus, OH
Apple Juice 10,000 cases 10,000 cases 10,000 cases
Blueberry Juice 20,000 cases 30,000 cases 10,000 cases
Cranberry Juice 30,000 cases 10,000 cases 10,000 cases

The team wants to perform some creative analyses. To this end, suppliers are allowed to provide the following information:

  • Delivered Duty Paid (DDP) ‘Cost per Case’
    (this includes the cost of transportation from the supplier location to a DC)
  • Collect ‘Cost per Case’ excluding transportation
    (in this case, the retailer handles transportation)
  • Item and location-specific capacities
    (e.g., the supplier can only provide 30,000 cases of Apple Juice from their Florida location)
  • Discounts on dynamic bundles of items
    (e.g., If awarded the entire forecast of Apple Juice and Blueberry Juice, the supplier offers to provide a discount of 5%)
  • Information about the locations that suppliers will be shipping from

The retailer has been strictly monitoring data from the last two years and is using the implemented costs from FY 2011 as a baseline for this project. Based on the data collected over the last two years, the retailer was also able to find a direct correlation between the suppliers’ qualitative metrics (let’s call this an Index Score) and their ability to match the expected price without unexpected cost increases over the financial year. Based on this information, the retailer wants to penalize suppliers with a low Index Score to ensure they’re able to maintain supply quality.

It’s possible to get a sense of analysis possibilities just from looking at the supplier data collected. The retailer obtains a ‘Transportation Cost’ (Cost per Case) from their internal transportation team using the suppliers’ location information. This Transportation Cost is used to calculate a ‘Landed Cost per Case’ if the retailer handled transportation. The Landed Cost thus obtained is then compared against the ‘DDP Cost per Case’ and the best cost is chosen. The retailer also takes into account supplier capacities to calculate how much of the demand volume gets fulfilled from each location. Also, each supplier has offered certain discounts if they’re awarded certain volumes. This is weighed against the capacity information to determine the best overall fit.

The optimization and analysis process typically spans several steps:

  1. Low Cost Scenario: This scenario simply calculates an award to each Item-DC combination using the lowest cost per case (among the Landed Cost and the DDP Cost) without considering capacities or discounts
  2. Low Cost with Capacities: This scenario again uses the lowest cost per case but now considers supplier capacities and discounts while calculating individual awards
  3. Limiting Winners: Typically, there are some supplier specific constraints that need to be applied (e.g., only 1 supplier gets the Austin DC); We build upon the solution in #2 by applying these constraints
  4. Supplier Mix: This set of constraints ensures product availability while maintaining the desired supplier mix (e.g., award at least 10% of each DC to a new supplier)
  5. Applying Penalties: In this case, we build the solution further by incorporating some penalties using the suppliers’ Index Scores
  6. Additional Constraints: Each category has its own unique set of requirements which determines the constraints that are applied; An example of this would be penalizing suppliers that are located far away from a DC if the product is time-sensitive

The process for this project spans across multiple rounds. The retailer participates in face-to-face negotiations between the two rounds to discuss the suppliers’ quote with each supplier and to explore any additional ways they could add value. The retailer also decides to share some feedback with suppliers in the second round based on their analyses. In most cases, increased transparency encourages suppliers to provide better quotes.

The example above was very simple with just three items being sourced. But you’re immediately able to get a sense of the possibilities where an increased number of Item-DC combinations can be sourced in the same project. Potentially, the retailer could also look for multiple commodities that could be fulfilled by the same set of suppliers and group these into a single project. Having this level of scalability ensures the advantage of better supplier quotes while maintaining the desired supplier-product mix in the analysis stage.

The retailer identifies relevant KPIs that allow them to effectively monitor the category over time. Examples of such metrics include the ratio of product to shipping costs (per DC and overall), suppliers’ on-time delivery performance (this must be applied to the overall index score), Expected vs. Implemented Costs (costing changes due to supply shortages, natural disasters, etc.), the cost of maintaining the supplier mix (aligned with sourcing strategy), etc.

Over a multi-year supply cycle, this process effectively drives savings while maintaining a strict hold on metrics that are important to the category and aligned with the retailer’s overall strategy.

When you combine this example with the example in the last post, it’s easy to see how optimization, when used in conjunction with combinatorial bidding, can add tremendous value to any strategic sourcing initiative. The advantage of being able to compare different possibilities within a short duration of time while following stringent sourcing methodology means your organization has a repeatable and result-oriented process on the right track to sourcing success.


Thanks, Ayush!

From Strategic Spend to Strategic Value-Add, Part III

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

We started the series off by discussing the importance of supply and demand chain integration, with respect to the organizational strategic plan, as the key to an efficient, profitable and fluid business and the importance of a good Strategic Sourcing process, built on combinatorial bidding and optimization, in the execution of supply and demand chain integration. Then, in our last post, we discussed the characteristics of a strong and measurable sourcing process which can be utilized to increase Supply Management throughput and turn the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole. Today, we are going to present our first of two examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined in our last post.

We start with a logistics sourcing project run by ‘Transport Corp.’, a 3PL (third-party logistics) company that wants to source three routes — Route A, Route B and Route C. Each route has a certain volume (number of truckloads) that needs to be fulfilled. Transport Corp. wants to utilize the combinatorial bidding and optimization process and invites three freight carriers to bid in this project — ‘Carrier A’, ‘Carrier B’ and ‘Carrier C’.

Transport Corp. has the following volume information.

Route Origin Destination Volume Mileage
Route A Atlanta, GA Akron, OH 1000 loads 600 miles
Route B Bakersfield, CA Buffalo, NY 2000 loads 2500 miles
Route C Chicago, IL Cincinnati, OH 3000 loads 300 miles

Transport Corp. wants the carriers to provide the following inputs:

  1. A ‘Rate per Mile’ for each lane
  2. An estimated ‘Transit Period’ (number of days from the origin to the destination)
  3. A ‘Capacity Commitment’ (number of loads each carrier can fulfill)
  4. Any ‘Lane Bundles’ that would entail a lower rate across the bundle

The freight carriers each quote the following:

Carrier A
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.00 1.0 days 200 loads
Route B Bakersfield, CA Buffalo, NY $0.75 2.5 days 1000 loads
Route C Chicago, IL Cincinnati, OH $1.00 0.5 days 2000 loads

Carrier A doesn’t have any additional bundle discounts to provide.

Carrier B
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.00 1.0 days 800 loads
Route B Bakersfield, CA Buffalo, NY $0.75 2.0 days 1000 loads
Route C Chicago, IL Cincinnati, OH $1.20 0.5 days 1000 loads

In addition, Carrier B says that if given all the volume in Route A and Route B, they’ll provide an additional discount of 5%.

Carrier C
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.25 1.0 days 1000 loads
Route B Bakersfield, CA Buffalo, NY $1.00 2.0 days 2000 loads
Route C Chicago, IL Cincinnati, OH $1.50 0.5 days 3000 loads

Carrier C doesn’t have any additional bundle discounts to provide.

Initial Results (Low Cost without Capacities or Discounts)

With the carrier Lane Rates (cost for shipping all the loads on each lane), it’s possible to get a ‘Total Cost’ comparison. Looking at the numbers simplistically (i.e. without considering any capacities or discounts), we can infer the lowest cost carrier easily. In this case, looking at the table below, it’s easy to identify the winner overall would be Carrier A if one was just looking at the carrier prices

Route Carrier A (Full Volume) Carrier B (Full Volume) Carrier C (Full Volume) Winner
Route A $600,000 $600,000 $750,000 Carrier A OR Carrier B
Route B $3,750,000 $3,750,000 $5,000,000 Carrier A OR Carrier B
Route C $900,000 $1,080,000 $1,350,000 Carrier A
Full Business Total Cost $5,250,000 $5,430,000 $7,100,000 Optimal: $5,250,000

Low Cost Considering Discounts

However, we know that Carrier B has offered a 5% discount on Route A and Route B if awarded both these lanes. Let’s consider this possibility in the table below. It’s apparent that after applying the discounts, Carrier B becomes more favourable not only on Route A and Route B but also overall (see the last row showing the total cost for awarding all routes to a single carrier).

Route Carrier A (Full Volume) Carrier B (Full Volume) Carrier C (Full Volume) Winner
Route A $600,000 $570,000 $750,000 Carrier B
Route B $3,750,000 $3,562,500 $5,000,000 Carrier B
Route C $900,000 $1,080,000 $1,350,000 Carrier A
Full Business Total Cost $5,250,000 $5,212,500 $7,100,000 Optimal: $5,032,500

Optimal Payment Considering Discounts, Capacities and Business Constraints

In the same problem, we now analyze the possibility of honouring carriers’ ‘Capacity Commitment’ numbers. In addition, Transport Corp wants to mitigate risk and therefore wants to award each route to at least two carriers. We now see that a simple problem with three lanes and three carriers quickly becomes hard to solve. This is where the power of optimization comes into play, allowing us to quickly compute the best solution. Here’s a look at the solution if we want 2 winners per route and also want to honour capacity commitments. Carrier B’s discount doesn’t materialize in this scenario as no carrier gets a full lane award.

Route Winner 1 Winner 2
 
Route A
Route B
Route C
Volume Awarded Payment Winner
200 $120,000 Carrier A
1000 $1,875,000 Carrier A
2000 $600,000 Carrier A
Volume Awarded Payment Winner
800 $480,000 Carrier B
1000 $1,875,000 Carrier B
1000 $360,000 Carrier B
Optimal Total Payment $5,310,000

Taking this one step further, it’s possible to visualize cases where Transport Corp wants to incorporate some penalties for carriers with higher ‘Transit Periods’ to arrive at another solution that has a better overall lead time. In this manner, several what-if scenarios can be run in a short span of time. These types of creative analyses can be performed while simultaneously allowing carriers to submit all the information they have. However, a process also needs to be instituted where the awarded scenario is closely evaluated against previously implemented rates. It is also useful to do some sensitivity analyses to understand how the award alignment changes if the payment is relaxed by a certain percentage. Monitoring these in addition to carrier performance and quality metrics allows Transport Corp to arrive at an optimal decision that considers all factors and is right for their business.

Thanks, Ayush.

From Strategic Spend to Strategic Value-Add, Part II

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

Yesterday’s post discussed the importance of supply and demand chain integration as the key to an efficient, profitable, and fluid business. These processes, which should be integrated with the strategic plan, should utilize Strategic Sourcing and it’s ability to drive ‘savings’ year after year. And the best Strategic Sourcing processes are those that combine combinatorial bidding and optimization, which allows an analyst to run several what-if scenarios in minutes and generate reports that show exactly how the overall spend distribution changes as newer business processes are taken into account. In today’s post, we will discuss the requirements for a strong and measurable sourcing process.

A strong and measurable sourcing process normally exhibits the following characteristics:

  1. Integrated Processes
    Using a rolling window of a few years (usually two to three years), strategic sourcing projects should be strictly monitored to understand expected vs. implemented costs and ensure implemented costs are in line with the strategic plan. The suggested time window works best as it allows room to respond to market dynamics while maintaining a medium to fairly long-term focus.
  2. Creative Analyses
    Technologies like combinatorial bidding and optimization can be used creatively. Today’s tools offer extreme flexibility in terms of the types of data that need to be captured and the limitless possibilities for analysis. Businesses must look at ways of incorporating qualitative information and ongoing metrics (e.g., favouring suppliers who have been able to maintain the price for the duration of the contract) in the analysis process.
  3. Collaboration
    Supplier collaboration is key to insure the success of any Strategic Sourcing process. In this era of real-time communication, it’s vital to collaborate with suppliers on an ongoing basis while providing them dynamic feedback to improve the overall quality of the sourcing process.
  4. Economies of Scale
    Businesses must look to increase the scale of projects. Several bidding tools allow ridiculously large numbers of bids to be captured and analyzed at an extremely granular level. Increasing the size of projects not only means increased productivity and cycle time (and thereby cost) efficiencies for the organization. It also allows you to take advantage of economies of scale in the bidding process while maintaining the appropriate level of detail during analysis.
  5. Benchmarking
    Sourcing projects should be used to create financial benchmarks allowing organizations to understand industry trends and the impact of specific changes in methodology. When the market fluctuates, effective benchmarking techniques help understand the immediate and long-term effects and allow organizations to mitigate risk.

The easiest way is to just get started using the guidelines above and then steadily build and refine the process. No one solution will work for all organizations, but taking the lather-rinse-condition-repeat approach with special focus on ‘conditioning’ will ensure maximum optimality. Supplier collaboration should take center-stage, especially when the focus is on long-term profitability. Utilizing the latest technology to capture all of their requirements ensures a wholesome process and a meaningful relationship with suppliers. As the process gets more streamlined, productivity benefits (along with specific measurable savings) will mean increased throughput in the entire sourcing process without losing track of strategic goals. This is how your Supply Management organization turns the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole.

In the posts that follow, we will illustrate this with a couple of examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined above.

Thanks, Ayush.

From Strategic Spend to Strategic Value-Add, Part I

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

Supply and Demand Chain integration has been viewed as key to an efficient, profitable and fluid business. This is especially true today with several organizations looking for deeper synergies between their supply and demand planning processes as they look to drive costs out of the value chain. But soon enough, all the “costs” will be cut and companies will be looking to increase the efficiency and long-term profitability of their supply chain. ‘Long-Term Profitability’ is an interesting term given the context.

In today’s volatile business environment it’s even more imperative to insure your supply chain is primed to mitigate risk and deliver real-dollar savings year after year. If the last two years have taught us something, it’s the extent to which regional disturbances can affect supply chains worldwide. The high-level solution is to integrate supply and demand planning processes with each other. But even more important is that they be integrated with the strategic business plan. Specifically, on the supply-side, Strategic Sourcing is an important cog in the supply chain wheel simply because of the level of spend at most large organizations and the pressure to drive ‘savings’ year after year.

While trying to add value to the Strategic Sourcing process, combinatorial bidding as a methodology has seen some success in recent years. In the Sourcing space, the term ‘Combinatorial Auctions’ is widely used to denote a process that allows you to elegantly capture suppliers’ pricing in an auction-type event while taking into account several considerations like bundled pricing and supplier capacities. However, one must also realize that combinatorial bidding (in non-auction RFx type events) has been used with tremendous success by several companies spanning a wide variety of industries. The effects of combinatorial bidding are great because of the nature of the process — suppliers place bids based on what they think their competitive advantage might be and buyers can efficiently take these into account while consistently honouring their own business requirements.

Pair this with optimization and you can drive even more value (not just “savings”) out of the process. Optimization allows buyers to run several what-if scenarios in minutes and generate reports that show exactly how the overall spend distribution changes as newer business requirements are taken into account. The reason this is important is because a low-cost solution, even with combinatorial bidding, is never really tailored for any business. Given the wide-ranging scope of business requirements, optimization allows you to make an informed decision as it can quickly give you the information you need to identify the best ‘Overall Value’ rather than just the lowest cost — not to mention being better prepared for supplier negotiations.

The truth is that even today, with a variety of tools available to support these processes, too many businesses fail to see hard-dollar results. The reasons for this obviously depend on the specific nature of projects conducted and are generally complex and varied. But a common theme that ties them together is the thought that a few sourcing events with the methodology above would help realize immediate savings. This might be true in some cases, but even then, the savings realized are probably low-hanging fruit that should’ve been captured through either traditional spend analysis, cost modelling, or an appropriately designed auction. Furthermore, especially in cases where suppliers’ costs have been ‘driven down’, these ‘savings’ can quickly fade away as suppliers try to recover business in creative ways once the contract has been signed. This aspect should be given special consideration because of the macro- and micro-economic factors that come into play.

In order to drive down costs and at the same time maintain long-term viability, the sourcing process must be tightly integrated with the strategic plan. Further, bidding and optimization tools must be part of the sourcing process as these tools allow for increased collaboration with suppliers while maintaining control over the sourcing process. In Part II, we will discuss the requirements for a strong and measurable sourcing process.


Thanks, Ayush!

More Questions to ask your Decision Optimization Vendor (Repost)

Continuing yesterday’s post, here are six more questions to ask once you’ve confirmed the vendor really does have a real strategic sourcing decision optimization solution.

1. What do I have to do to get a good handle on how to make effective use of this technology, and for an organization of my size, how long is it going to take?

The first thing you have to do is get a good understanding of what strategic sourcing decision optimization is, what it can do for you, and, most importantly, what data you’re going to need. I strongly suggest you read the wiki-paper authored by yours truly if you haven’t already. The wiki-paper will tell you:

  • The requirements of a true decision optimization system
    which will insure you don’t get taken in by a cheap imitation decision support system
  • The basic capabilities a decision optimization system should have to be truly useful for strategic sourcing decision optimization
    which will insure that the decision optimization system you select is most appropriate for the problems your team faces as sourcing professionals
  • The basic requirements for success when using a decision optimization system
    which include good forecasts, appropriate cost breakdowns, and knowledge of the required, vs. desired, business rules
  • Ten strategies for success
    which will help you get the most out of every strategic sourcing decision optimization project

Then you need to figure out what your potential return is from strategic sourcing decision optimization. Although every project will benefit, the reality is that decision optimization is still relatively expensive technology to buy and the amount of work involved in these projects can be considerably more than an auction. This sometimes requires the time of senior professionals, which can add up. If you’re a small or mid-size company whose largest sourcing project is 10M — and you only expect to save 3%, primarily on reduced freight and inventory by way of better allocations, because it’s a buyers market and auctions work very well — then, considering that the cost of buying, maintaining, and using a good solution starts in the mid six-figures a year, it’s probably not for you. However, if you’re a global 3000 company with a dozen or more sourcing projects in the 50M to 500M+ range, and a possibility of savings of 5% to 15% per project, and your total potential savings is in the 50M to 150M range in the first two to three years, then you should identify the right optimization system for you and start using it as soon as possible.

Once you’ve decided optimization is a useful technology, and one you should be using, you need to review the categories that you will be sourcing in the next 12 months, and then rank them by dollar amount and complexity. The projects that appear in the top half of both lists will be good candidates for strategic sourcing decision optimization. (Note that if your annual spend is in excess of 1B, the doctor can tell you right now that properly applied decision optimization technology will generate ROI for you.)

Armed with the potential projects, you need to devise appropriate cost breakdowns for each of the goods and services under consideration, identify other relevant non-cost and qualitative factors, and prepare the appropriate surveys and RFPs/RFQs so that you can get projects underway relatively quickly. Optimization only achieves significant returns if done right – and this requires that you get accurate bids and cost breakdowns where the cost of the good or service is separated from the freight cost, and any relevant costs such as duties, differential costs of waste and returns, and discounts are taken into account. The extra preparation is definitely worth it when you consider that studies done by Aberdeen in 2005 and 2007 (as referenced in the wiki-paper) found that organizations that employ advanced sourcing methods based on decision optimization save an organization, on average, 12% above and beyond what can be saved in an e-Auction or basic sourcing project.

The amount of time it takes really depends upon the skill-level of the people you have. They have to wrap their minds around decision optimization for strategic sourcing, understand what it really is, how they best use it, and how they have to approach decision optimization sourcing projects and data collection to get the most bang for their buck. If they are junior buyers in skill-level, it could easily take them a few months to truly grasp the basic concept, and chances are they will never be able to take full advantage of the tool until you upgrade their sourcing skill level (through an appropriate certification program such as the CPSM or SPSM, for example). If they are senior buyers in skill-level, they should be able to grasp the basics and re-design the RFXs for the first project within a couple of weeks.

2a. How much functionality is my organization realistically going to be using in 12 months?

Your senior buyers should be using all of the functionality in the strategic sourcing decision optimization tool within 6 – 12 months. The situation now isn’t as it was when these tools were first hitting the market place 7 years ago (at which time the UI alone was so complicated you needed a graduate degree just to understand it). A good tool has a clear UI and good data import capability that allows you to specify the categories and items under consideration, the suppliers who can supply those items, the locations where you need those items (which may be done by way of groupings), and the cost breakdowns (at least by adjusted unit cost and freight cost). The tool should be able to import data from an appropriately formatted excel worksheet, or from an e-RFX or e-Auction module if it is integrated into a sourcing suite. Furthermore, modern software allows each type of constraint that can be defined to be clearly delineated, and step-by-step wizards exist to help you define the constraint appropriately.

Your intermediate buyers should be able to master the basic constraints in this time-frame, and be well on their way to improving their sourcing decisions and relative skill levels.

Even though the tools have improved significantly, strategic sourcing decision optimization, by its very nature, requires a more advanced skill level than other tools in the e-Sourcing suite and your junior buyers may not be up to the challenge. You will need to provide them the training they need to upgrade their sourcing competence to an intermediate level before you can expect them to master the tool, even though your technologically savvy junior buyers will be able to get a reasonable grip on the basics of setting up a scenario and defining simple constraints in a rather short time frame. You have to remember that the use of strategic sourcing decision optimization is advanced sourcing, and this requires more than just a friendly tool – it requires buyer skill.

2b. How much functionality do I really need?

When it comes to model development and solver capability, as much as you can get. This is still a developing technology, and even though you can achieve considerable savings above and beyond an e-Auction just with what’s out there today, there’s still a long way to go.

When it comes to add-ons, it depends on what the company is offering you as an add-on. If it’s services, then, considering you should have guidance on your first few projects, you should strongly consider them if they’re reaonably priced. If it’s custom integration services to your RFX or e-Auction platform, then, assuming these are the right RFX and e-Auction platforms to be using, and the integration is priced competitively, then this is also worth considering. However, if the add-on an enhanced solver module, I’d ask why this isn’t part of the base offering (as it should be).

However, one thing that is important to note, if it’s not easy to load the data into the tool, it likely won’t be used at all. Thus, it’s important to make sure that not only is the import or ETL tool included as part of the basic functionality, but that the import functionality is also easy to use.

2c. And how does this functionality solve my #1 pain today, which is X?

If you’re looking at strategic sourcing decision optimization, chances are you are seeing diminishing savings from your sourcing projects and need a way to improve returns. What you’re looking for here is an answer not based on technical competence, but on sourcing experience. You want the vendor to tell you that their product has been applied successfully by companies in a number of verticals on a number of categories and that, based upon their experience in and around your industry, they expect that you will be able to save in the 5% to 15% range on a well-defined set of categories. You want to know that they have the experience to help you select the right categories to start with that will help you get some quick wins and support for the new technology.

3. How much training is my team going to require to effectively use the software? How long is it going to take them to absorb this training?

It should not take more than a week to get your intermediate and senior buyers up to speed on how to use the tool. However, the training is not really going to be absorbed at a deep level until your professionals apply the tool on a few projects, which should be done under the guidance of an experienced professional who can insure that your team is tackling the project in an optimal manner. Thus, it will probably take a few months, at the minimum, for your senior buyers to truly master the tool.

4. How much is this software REALLY going to cost me in the first year and each subsequent year?

Although real strategic sourcing decision optimization has been around for almost seven years, it only became usable in the last few, and due to its relatively low adoption rate to date, and continued development, it’s still a reasonably new offering. You should expect to be paying in the mid six figures per year, depending on the power of the solution and your hardware and solver license requirements. (Most platforms are built on top of industry leading solvers, such as Ilog’s CPlex, which can run 25K to 50K per license. Plus, you need high end servers if you want to build large models and have them solve relatively quickly. Thus, even an on-demand offering is going to be pricey if you want dedicated solvers and hardware, which you could need if you have large models or intend to use the platform significantly.)

Furthermore, since this technology is still emerging (like real spend analysis), updates should be regular and maintenance will be higher than for e-RFX and e-Auction, so you are probably looking at maintenance (for behind the firewall or ASP solutions) in the 20% range.

Installation should not be time consuming, and should not require more than a few days of consulting. (On-demand should be free if you’re using a basic service that uses shared optimization resources, but if you are asking for dedicated resources, you should expect to pay for some consulting time as a dedicated resource will need to deployed to get this done.)

5. You say you care about your customers and that you are going to provide great service. Prove it!

Ask for references. Talk to them. If the vendor has an upcoming user meeting or conference, ask to go to it. Ask for examples of results their customers have achieved on the platforms recently, and how they can help you achieve the same. But most importantly, ask them if they’ll help you with your initial pilot project at a reasonable consulting rate and see what kind of results they deliver – with their tool.

6. Can I take it for a test drive or a short term lease?

Considering that this software is usually either web-based or a fat client that runs on your desktop, there shouldn’t be any problem for your provider to set you up with a single instance, or copy, for you to use on a pilot project – which they should be comfortable with you undertaking at a low consulting rate – equal to the cost of the consultant that guides you through the pilot project.

7. Can I buy it or implement it in pieces?

Just like you should ultimately buy the entire e-RFx or e-Auction tool functionality up-front, you should buy the entire functionality of the strategic sourcing decision optimization tool up-front as well, but I’d hold off on buying dedicated hardware and solver resources until you’re ramped up and ready to maximize usage of such resources, as a single dedicated high-end machine with a dedicated CPlex license will cost you (well) over 50K a year in additional cost. If you’re maxing out your solver, dedicated resources can be worth it when you consider the ROI that accompanies strategic sourcing decision optimization. But if the hardware is just sitting there, that money is better spent on consulting services to help you get up to speed on how to maximize use of the tool.