Category Archives: Knowledge Management

McKinsey’s Seven Steps to Better Brainstorming

How do you generate better and more creative ideas for innovation, CI (Continuous Improvement), and BPR (Business Process Re-Engineering)? According to the McKinsey Quarterly, you need “better brainstorming” instead of the familiar brainstorming process where the company brings in an outside moderator who knows little about the business and offers little motivation to the employees who do not think that the session is a good use of time.

This process, that the authors call “brainsteering”, is a more advanced form of brainstorming that requires more preparation, the ability to leverage how people typically think, and the leadership to steer the energy wasted in a typical brainstorming session into a productive direction. The preparation starts with the following seven steps:

  1. Know Your Organization’s Decision Making Criteria
    It’s useless to think outside the box if the organizational policies create boxes that cannot be escaped. Make sure any absolute criteria are known and outlined in advance. This allows participants to avoid wasting time on ideas that will not be accepted and makes for a more productive session.
  2. Ask the Right Questions
    Decades of research has shown that traditional, loosely structured brainstorming techniques, are inferior to approaches that provide (some) structure. One of the best techniques is to use (well-designed) questions as the platform for idea generation. The “right” questions, of which there should be about one per person, are those that force participants to take a new, unfamiliar perspective while still limiting the conceptual space the team will explore (to the organizational box of the first step).
  3. Choose the Right People
    Specifically, pick people, with “in the trenches” knowledge, who can likely answer the questions you’re asking. Don’t bring an MBA to help you with CI on the NPD process for electronic component design.
  4. Divide and Conquer
    Conduct multiple, discreet, highly-focused idea generation sessions among subgroups of 3-5 people that focus on a single question, or a small set of related questions, being sure to isolate “idea crushers” in their own subgroup. This will ensure that everyone speaks up and contributes.
  5. On Your Mark, Get Set, Go!
    Before you break the participants into subgroups and set them off, take the time to clearly explain your expectations, which revolve around a deeper consideration of key questions than traditional brainstorming sessions. Explain that, given the restrictions, a group may only generate two or three worthy ideas and that any ideas outside the scope of the current discussion should be written down and saved for the appropriate time.
  6. Wrap it Up
    While each subgroup should share all of its leading ideas with the entire group to motivate and inspire participants, the group shouldn’t pick a winner. Since the participants won’t always have the executive-level or subject matter expert understanding of the criteria and considerations that must go into prioritizing ideas, picking winners is not a fruitful exercise. Instead, describe what steps the organization will use to pick the winners and how, and when, the winning ideas will be announced.
  7. Follow Up Quickly
    Decisions and announcements should be quick and thorough. Team members won’t be demoralized if their idea wasn’t chosen, instead, their morale will be increased when they get feedback as to why the winner was picked that they can use to generate better ideas next time.

Some of these steps contain some good advice, and the McKinsey Quarterly article on “seven steps to better brainstorming” contains some great examples. Check it out.

MiniTrends: A Book Review, Part III

In Part I we began our discussion and review of Minitrends: How Innovators & Entrepreneurs Discover & Profit from Business & Technology Trends, including the seven strategies that can also be used to spot minitrends, because minitrends, which are often the leading indicators of emerging megatrends, can be very vaulable to their discoverer in the short term and, sometimes, provide the foundations for new billion dollar enterprises. In Part II, we continued our discussion of minitrends by identifying useful sources of information that you can use to begin your search for minitrends and presented three types of minitrends that are emerging now.

Today, in this third and final part, we will discuss how you select a minitrend for exploitation, develop a minitrend exploitation scheme, and put the scheme into action. Because, to profit from a minitrend, you must determine the ones that are most attractive, develop a plan for taking full advantage of them, and execute that plan effectively.

In order to select a minitrend for exploitation, you must examine the attractiveness of the minitrend to the business community and to you personally. The best minitrend will be one that is very attractive to both the business community, whom you need to buy the product or service you eventually offer, and to you, as a lot of work will be required before you recognize your first sale of a new product or service.

In order to determine the attractiveness of a minitrend to the business community, you must:

  • define the exact nature of the minitrend
    as you need to be able to define an appropriate product or service
  • define the special attractiveness of the minitrend
    as you need to define what will make the market want to buy
  • analyze the size and nature of potential markets
    as the market must be big enough to create a sustainable business in
    the short term
  • consider where the minitrend is in the emergence process
    as you cannot be too early or too late to market
  • examine the potential implications of external factors
    so that you can identify a shift before it is too late

Once you have identified the minitrends attractive to the market, you must then identify the minitrends attractive to you (or to your company). This will depend on your own enthusiasm, interest, and capability, and may require a bit of soul searching if multiple minitrends look equally attractive.

Once you have selected a minitrend for exploitation, the next thing you need to do is create a plan to exploit it. The process you start with is similar to the process of creating a business plan, which usually goes something like:

  • define your current situation
  • decide where you want to be at some future time
  • determine how you are going to get from the current situation to some future situation

but the difference is that you are not necessarily going after an established market, but an emerging market being established by a minitrend that is still taking shape. As a result, you need to build your exploitation scheme to account for a number of different scenarios. There is the base scenario, the target scenario, and a number of plausible divergent scenarios that would require you to take significantly different actions in the development of an attractive product or service.

Once the most likely scenarios have been identified, the necessary tasks for achieving success are identified, along with the individuals who will need to perform the tasks, you need to (re) define the success characteristics and keep an eye on the market. If the minitrend manifests in a way that does not match the base scenario, but matches one of the divergent scenarios, you need to alter your exploitation plans. And if the minitrend diverges in a way that does not match any of your scenarios, you need to figure out if the new scenario is one that you can effectively serve or if you have to abandon the minitrend in favor of your runner up.

You also need to identify the expected changes to the minitrend after you launch your product or service, and be sure that your plan changes accordingly. Then, when you are ready, you have to launch your product or service, convince potential customers of the value of the minitrend and your manner of addressing it, look for opportunities to take advantage of convergences, and engage your supporters. If you stay flexible, stay healthy, and remember that there are other smart people in the world, and take advantage of their knowledge, chances are that you will succeed.

So what do I think of Minitrends: How Innovators & Entrepreneurs Discover & Profit from Business & Technology Trends by John H. Vanston and Carrie Vanston? I think it’s a good book that’s definitely worth reading by anyone who wants to understand where things are going and what they have to do to get there. While it doesn’t spell out definitive actions that you can take to improve your Supply Chain, IT Department, or Strategic Planning Division, it does introduce you to a mindset that will help you unleash your creativity and perceptiveness, which will help you spot more trends and make better decisions down the road. And that alone makes the book worth it.

MiniTrends: A Book Review, Part II

In Part I we began our discussion and review of Minitrends: How Innovators & Entrepreneurs Discover & Profit from Business & Technology Trends because minitrends, which are often the leading indicators of emerging megatrends, can be very vaulable to their discoverer in the short term and, sometimes, provide the foundations for new billion dollar enterprises. Starting by noting that a minitrend is an emerging trend that promises to become significantly important in the next two to five years but which is not widely recognized or appreciated, we noted that minitrends are doubly important because failure to recognize them could also lead to the downfall of a billion dollar organization.

We then indicated that a mini-trend can often be identified by applying a mix of the following seven strategies:

  • Follow the Money
  • Follow the Leaders
  • Examine Limits
  • Consider Human Nature
  • Watch the Demographics
  • Analyze Frustrations
  • Search for Convergence

So where do you begin your search? According to the authors, you:

  • Utilize Public Sources
    start with printed material including books, periodicals, and newspapers and use editorial assists to scan for the most relevant sources
  • Utilize Electronic Sources
    as more and more print goes online and more and more electronic search tools become available
  • Engage Key Associations
    and the membership that might have insights into emerging trends
  • Establish Social Networks
    both physical and virtual to get exposed to a wide range of ideas and opinions
  • Identify Experts
    and engage with them in thought-provoking and informative manners
  • Examine Patents and Patent Applications
    especially recent patents and applications
  • Review PhD publications
    from top schools and labs in particular
  • Pay Heed to Television
    and the educational and technology oriented networks like the Discovery Channel, History Channel, Science Channel, National Geographic Channel, and the Smithsonian Channel in particular
  • Examine the Platforms of Losing Presidential Candidates
    often ahead of their time, they often come back with a life of their own in the near to mid term

The right mix of printed sources, electronic sources, assocations, social networks, experts, patents, and tv documentaries will often yield a multitude of potential minitrends to the emerging eye. So how do you know when you have a good one? Based on my review of the nine minitrends presented in the book, a good trend will be easy to understand, improve upon a current situation or offering, and present a viable business opportunity. The following examples exemplify this:

Example 1: Support for People Working at Home

Given that as much as 25% of white collar work is now being done in private residences by people who take advantage of flex time, telecommuting, and self employment opportunities, this is a valuable minitrend for anyone who can help overcome the (perceived disadvantages), such as the loss of nearby coworkers to bounce ideas off of, the lack of (high-end) office facilities and equipment, and administrative support. This is why we’ve seen a rise in business hotspots such as Starbucks, Hubs, and rooms you can rent by the day or hour; e-fax capabilities and business centers at office supply stores; and virtual receptionists / virtual office locations.

This trend is easy to understand, associated offerings improve upon a current situation in one or more ways, and the offerings present a viable business opportunity as many self-employed individuals or virtual small companies will take advantage of services designed to help them succeed.

Example 2: Evolution of Meaningful Maturity

For a variety of reasons, be it financial situation, desire for daily human contact, a continued ambition to do something useful, or an inability to just sit still, the aging populace is staying in the workplace longer, but not always in a traditional full-time 9 to 5 role. Also, many enterprises are starting to recognize the importance of the wisdom in their aging workforce and the need to explicitly capture the implicit knowledge in their heads. Furthermore, appropriate mind training can often enhance the mental actuity of the aging workforce and add years to their employment effectiveness. Thus, any advance that will improve knowledge capture, increase the useful life span of the aging workforce, or enable flexible work arrangements will have value and sustain the minitrend.

This trend is also easy to understand, dictates the need for services that improve the well being of the people involved as well as the organizations, and offers a number of viable business models that small businesses can adopt to be successful in one or more markets.

Example 3: Advances in Digital Manufacturing

Accompanying the improvements in thermoplastics, ceramics, semiconductors, and pharmaceuticals that we take for granted on a daily basis are improvements in the underlying manufacturing technology including stereolithography, selective laser sintering, shape deposition manufacturing, 3D printing, bioplotting, and layer object modelling that, combined, define an overall trend of continuing advances in digital manufacturing.

While the technical specifics may be beyond the average person, when one looks at the continued advances in consumer devices and pharmaceuticals, one can understand that there must be a corresponding advance in manufacturing techniques, even though one may not know what it is. In addition, one can see that any organization that can create a better manufacturing technology or process can advance the mini-trend and create a viable business selling the advancement to large corporations that rely on such technology. Thus, this is also a good minitrend to take advantage of if you are able.

So, now that you know how to find minitrends and identify good ones, how do you select one for exploitation, develop an exploitation strategy, put it into action, and capitalize on it? That’s the subject of the third and final post in this mini-series reviewing Minitrends: How Innovators & Entrepreneurs Discover & Profit from Business & Technology Trends.

How Relevant is Africa to the Purchasing Equation?

Quickly reviewing Next Level Purchasing’s “2011 Purchasing & Supply Management Career & Skills Report”, one statistic jumped out at me — 37.5% of the respondents are from Africa. Considering that the GDP of Africa is only 2 Trillion, give or take a few hundred billion depending upon whether you prefer the IMF, World Bank, or CIA Factbook calculations, or about 3% of global GDP, as compared to the roughly 16 Trillion for North America, 18 Trillion for Asia, and 20 Trillion for Europe, the first question that jumped to my mind was relevancy. (And the fact that Europe only accounted for 6.7% of respondents didn’t help.)

It might be the case that Purchasing managers in developing areas are a lot more interested in surveys since they are trying to establish the importance of their profession, and it might be the case that most of Next Level Purchasing’s students and/or association members are from developing areas since they would be the least likely to have access to local training and eduction options (and Next Level Purchasing’s courses and certification is completely web based), which would account for a strong showing from these areas, but it makes one wonder how relevant the results are to Europe and North America, which are still the dominant locales for international purchasing (even though Asia is rising).

While it likely doesn’t affect the responses to skills, education, and certification related questions, as the top answers to the most important skills response are typical, the expected results from certification trend normally, and people who study for certification generally believe in its importance, it does put some suspicion on the applicability of the average annual cost savings & avoidance results. While I do agree that savings will increase by years of experience, annual hours of training, certification, and degree status, I’m not sure that I would trust the unweighted averages, especially since the average cost savings go from about 800K in Africa to 3.7M in Europe. It would be nice to see the savings and avoidance statistics broken down by continent, or at least weighted by continent, to clearly illustrate the impact of education and training.

Relevancy aside, it is nice to see interest in professional purchasing spreading through Africa and Asia.

MiniTrends: A Book Review, Part I

In a post late last fall, we asked how important are minitrends since they are, according to the author of Minitrends: How Innovators & Entrepreneurs Discover & Profit from Business & Technology Trends, often the leading indicators of emerging megatrends which can have a significant impact on business for decades. However, if the minitrend is, in actuality, a short-lived trend that is here-today and gone-tomorrow, then any attention paid to the matter might be a complete waste of time if you can’t adapt fast enough to take advantage of it.

In order to determine if a minitrend is important, we first have to detect it, and to do that, we have to better understand what a minitrend is. We start with a review of the book, which describes what a minitrend is; where to look for them; how to find them; what makes them attractive from an individual, small company and large company perspective; how to select one for exploitation, how to develop an exploitation scheme, and how to put the scheme into action.

According to the authors, John H. Vanston and Carrie Vanston, minitrends, which are emerging trends that promise to become significantly important within the next two to five years but which are not widely recognized or appreciated are important because, like precious gems, they have inherent value, require effort to uncover, entail processing to achieve their full value, and, can be very valuable to their discoverer.

In fact, a minitrend can be the basis of a billion dollar business. As an example, the authors explain how Dell and Southwest airlines took advantage of minitrends to establish new, successful, businesses that blossomed into billion dollar enterprises in a short time frame. They also explain how a number of other business, which are still growing, capitalized on minitrends to become multi-million dollar enterprises seemingly overnight.

A small to mid-sized company with low overhead and the flexibility and ability to move quickly is often in prime position to take advantage of an emerging mini-trend that relates to one of its areas of expertise. In comparison, large companies that have invested significant capital into certain markets and products are often in a poor position to take advantage of short-term trends and may feel motivated to ignore the trends in an effort to capitalize on their current investment, even though this can be a bad idea. For example, it was likely a failure to recognize emerging minitrends that brought down The Sharper Image and Circuit City and that led to recent hardships at Starbucks (which had to do significant layoffs a couple of years back) and General Motors.

So how do you find a minitrend? You apply a mix of the following strategies:

  • Follow the Money
    who will make money, who will lose money, and who will pay money — those who will pay are the customers, those who will make money are the crusaders (for the cause), and those who will lose are the defenders (of the old regime)
  • Follow the Leaders
    look for those who have non-conventional vision, who have influence, who move and shake, and who look to the future; Time’s 100 most important and Fortune’s most powerful, the Warren Buffets and T. Boone Pickens’ of the world, and the futurists like Raymond Kurzweil and Lawrence Vanston are prime candidates to identify emerging minitrends
  • Examine Limits
    there are three types of limits: physical, perceptual, and practical; the latter two are most important for minitrends (and any redefinition of the former would likely indicate the emergence of a megatrend) — when circumstances, public opinion, or driving forces alter a perceptive or practical limit, a minitrend can emerge
  • Consider Human Nature
    people want to establish meaningful long-term relationships, improve the lives of their children, and have top quality medical care — if different opportunities to satisfy these needs arise, minitrends often emerge
  • Watch the Demographics
    immigration, population shift, and birth rate all impact what may or may not emerge as a minitrend as differences in goals, expectations, and viewpoints exist between the various age groups
  • Analyze Frustrations
    anything that bothers a large group of people — like waiting in line at a bank, paying huge late fees on returns, or not getting value for their money — that can be improved offers a great opportunity for a minitrend to develop
  • Search for Convergence
    anywhere two distinct fields or technologies can meet presents an opportunity for a minitrend to emerge

Then, once you find identify a set of minitrends, you need to select one for exploitation, develop an exploitation strategy, put it into action, and capitalize on it. But before we get to that, we will discuss how to search for minitrends and present three minitrend examples to help you understand what you should look for as an individual, a small company, and a large company.