Category Archives: Supply Chain

Three Answers Every Supply Chain Executive Should Give Themselves This Year

A recent post over on the Harvard Business Review Blogs pointed out “Three Questions Executives Should Ask for the New Year” based upon eight characteristics of top performers and four characteristics of under-achievers identified by Melissa Raffoni of Raffoni Ceo Consulting and author of “Managing Time” in the HBR Pocket Mentor Series.

According to Raffoni, who identified the following eight characteristics of top performers:

  • they set clear measurable goals
  • they seek feedback
  • they communicate thoughtfully
  • they act thoughtfully
  • they are decisive
  • they have integrity
  • they have ego-less confidence
  • they study to make themselves smarter

and the following four characteristics of underachievers:

  • they don’t set goals with leverage in mind
  • they don’t get enough out of the people around them
  • they don’t listen well
  • they lack the energy and boldness to try new things

executives should ask themselves the following three questions before setting their goals for 2010:

  • If there was only one thing I could do to improve my business, what would it be and how would I make it happen?
  • If there was only one thing I could focus on to improve my personal performance, what would that be and how would I make it happen?
  • What messages am I not listening to or refusing to confront in my business and personal performance and how am I going to overcome that this year?

I agree. But even more importantly, I think supply chain executives (CPOs, CSCOs, etc.) should start with these three answers:

  • I’m going to improve my organization’s technology platform.
    Supply management is too complex, and the opportunity costs associated with continuing to use antiquated spreadsheet technology (which never fit in the first place), are too great not to have the right tools. I’m going to get the right platform for the job, make my people more productive, and watch the savings go Straight to the Bottom Line as efficiency soars and my people are able to strategically source more categories than they were able to in the past.
  • I’m going to get training.
    I’m going to learn what I’m missing, fill the holes in my vision, understand what my team needs to be the best they can be, and then get them the right training.
  • I’m going to say “uncertainty be damned”.
    “I’m not one of the lemmings“. “If my brethren want to jump off the cliff into the ocean, that’s their choice”. “I’m going to forge ahead and be successful, economy be damned”. “I’ll make the tough choices”. “And I’ll win”.

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The Best Supply Chains are Flexible in Design and in the Office

A recent article over on Discovery News that headlined that “Employees With Flex Time Put In More Hours” is a must-read. Consider the headline findings:

  • working the usual nine to five may not be the ideal schedule for employees or employers
  • workers with flexible hours are not only more satisfied with their jobs, they also work more intensely
  • the findings also apply to remote workers and employees with reduced office hours

Basically, as those of us who work flex, or who have worked in flex environments know, it’s a boon to your business if you’re in a knowledge industry. And it has nothing to do with the quoted theory that the “intensified work effort given to employers is reciprocity for the relaxed schedule”. It has to do with the fact that not everything about life can be scheduled and, as a result, some days, nine-to-five will not be the best time for your employee to work.

Consider the following:

  • your employee gets a 24-hour virus at 1:00 pm on Wednesday
  • your employee’s toddler is ill and his partner is not available until noon on Thursday
  • an accident Thursday morning shuts down the main highway between your employee’s house and your office and triples commute time

If your employee comes into work Thursday morning, how productive is your employee going to be if he comes in

  • sick,
  • worried, or
  • stressed out from road rage

vs. waiting until Thursday afternoon when he’s well, not worried, and not stressed?

If you’ve hired the right employee, who likes his job and believes in the company as much as the company should believe in him, he wants to do a good job and will happily put in the time it needs to get the job done right, even if it means going (significantly) beyond 40 hours once in a while if it doesn’t (significantly) interfere with his life. Instead of 9-5 on Thursday, he’d probably happily do 1-10, or a few spare hours on the weekend. And if he can do it at home, and not have to waste an hour or two on an office commute, he’ll find it easy to find those hours. Most of what we do is not grunt work, it’s brain work, and that work gets done best when we are at are best and not distracted, plain and simple. And when your employees are allowed to control at least some of their schedules, you’ll find that they’ll organize said schedules so that you get their peak productivity times. So loosen up. You’ll be a better organization for it.

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Is 2010 The Coming of Age for Sourcing and Supply Chain Optimization?

In the beginning, there was the reverse auction. Industry visionaries applied reverse auctions to their sourcing events for commodity and competitive categories (in the mid nineties) and saved a small fortune (which sometimes exceeded 30%, 50%, and even 70% of previous category costs). They were heroes and the world was good.

 

Then, a couple of years later when they circled back to the first categories and held another auction, something unexpected (to them) happened. The total savings shrunk considerably. The average savings, expressed in terms of percentages, dropped from the mid double digits to the (low) single digits. The savings often equalled what they would have expected from a traditional RFX / negotiation process. But the market was a seller’s market and the total event time, and thus the total event cost, was low, so with the right spin, they still looked quite successful. The world was still good.

 

Another couple of years passed, and they circled back to the first categories again. But this time, the market was a buyer’s market again and savings were bound to equal those seen in the initial category reverse auctions, right? Wrong! Instead, something really surprising (to them) happened — instead of saving money, total costs increased — sometimes in the double digits! The world was a dark and scary place. What happened? Could it have been avoided?

In short, as I explained in A Brief History of Optimization (published in By the Buy, the TradeExtensions Newsletter), reverse auctions are not the panacea that many auction platform providers still make them out to be and the identification of real savings through auctions can often be elusive at best. A new technology is needed, and as I have been saying (well, shouting from the rooftops) for years, that technology is optimization.

But, even though the technology is now a mature technology (as strategic sourcing decision optimization turns 10 this year, which makes it middle-aged in Internet years and a senior citizen in dog years), only the true market leaders (which generally account for 10% of the total market) have even tried it, and, in my estimates, less than half of those have truly adopted it on an organization level, even though the analysts have consistently found that strategic sourcing decision optimization consistently saves an average of 12% above and beyond what you’ll get from the best reverse auction.

Simply put, optimization is instant ROI. Guaranteed. In the absolute worst case, your allocation is already perfect and you won’t save any money. But I’ve NEVER seen this happen in practice. Even the most dismal events generally return 3% to 5% savings. Even if we’re only talking a 50M category, that’s still about 2M in savings. And now that you can run an event for (considerably less than) 100K, that’s still at least a 20X ROI!

And it doesn’t take a PhD to use it anymore. Now that most of the platforms offering true strategic sourcing decision optimization have easy to use GUIs, wizard-based constraint definition, and scenario and costing templates built right in — with full Excel integration for data collection, modification, and reporting, optimization is as easy to use as an auction platform. (And in Trade Extensions’ platform, it’s built into the auction.) And while it might still take a couple of days of training to master the advanced features, any of your senior analysts should have no problem picking it up quickly. And once they learn it, they can modify the templates for your organization and train your more junior staff, who will probably only need a couple of events to master most of what they’ll need to do on a daily basis for an average category.

And after reading this recent piece in Industry Week that says “Transformation is Out; Optimization is In” that pointed out that while organizations still want to ‘transform’ how they deliver back-office services, they typically want to move in pragmatic, incremental steps and focus on achieving best-in-class, standardized and optimized delivery models and said that while many organizations remain keen to avoid the costs of new capital and migrating to new suppliers, investment is being made in ensuring existing suppliers and internal processes are delivering optimum value, I’m starting to think that maybe optimization might finally begin to come of age. It appears that the term has finally entered the daily vocabulary of supply management professionals, who should now be more open to at least reviewing optimization solutions. And once they see the savings to be had, and the power that they can have at their fingertips, I can’t help but thinking that the followers are finally going to start to adopt this technology and become leaders in their own right. (The laggards will ignore it for years to come, but that’s okay. Most are still hunkered under their desk waiting for the recession to be over and will eventually go out of business anyway, so let’s not worry about them.)

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Are Open-Source Data Interchange Standards for SaaS the Key to Radically Simple Supply Chains?

A couple of years ago, the Harvard Business Review ran an article on “Radically Simple IT” that noted that the fundamental problem with enterprise IT projects, which continue to be a headache for business leaders, is that these systems are constructed using a cathedral approach. Like the great cathedrals erected in Europe in the middle ages, enterprise IT projects are costly, take a great deal of time, and deliver value only when the project is completed. Furthermore, they yield systems that are inflexible and cement companies into functioning the way their businesses worked several years ago, when the project started.

What’s needed are systems that can be improved — rapidly and continuously — well after they’ve gone live. The systems should be built on a “path-based” approach that provides a path for the system to be developed over time. After all, it’s difficult and costly to map out all requirements before a project starts because people often cannot specify everything they’ll need beforehand.

Given the rapid escalation of supply chain systems, designs, regulation, and security requirements, it’s pretty much impossible to map out all of the requirements of a supply chain systems project before it starts. And even if it could be done, they’d just change tomorrow anyway! A new approach is definitely needed for developing and implementing systems that serve the supply chain, and I think we’re reaching the point where they will be born of necessity.

You see, even though there are now a number of big players out there that offer very broad solution suites, these suites are, still, for the most part restricted to sourcing and procurement, logistics and inventory management, or global trade and data exchange. While the footprints of each type of system is rapidly expanding within their respective domains, most systems are still not expanding beyond the comfort domains of the vendors providing the systems.

And to be honest, most vendors with expertise in sourcing and procurement, have little in logistics, inventory, or shop floor operations and most with expertise in logistics, inventory, or shop floor operations have little in global trade regulations and security requirements. The key is going to be the development of modular SaaS platforms that can interoperate using a common data language that is open and not owned by any single vendor. (Single vendor standards just build a single vendor eco-system, or a bigger Ariba Supply Network.) Just like the web was built on true open standards, next generation supply chains need to be as well. The question is, who will lead the effort and when will the major players buy in?

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HBR’s Breakthrough Ideas for 2010 are Good for Your Supply Chain, Part III

The Harvard Business Review recently ran a great article on “Breakthrough Ideas for 2010”. While many of the ideas aren’t new (as a few can easily be traced backed decades), for many, their application would be. But more importantly, their application could fix a lot of problems in the world today.

What really struck me was how they all had good supply chain equivalents that could help you revolutionize your supply chain. So, in this post, I’m going to tackle the last three ideas and explain how their supply chain equivalents are ideas you should strongly be considering if you haven’t implemented them already.

  1. Hack Your Way to Innovation.
    Thinking outside the box doesn’t help if what you really need is a sphere. If the current system isn’t working, you need to fix it. If you’re not sure how, then hack at it piece by piece, keeping what works and throwing away what doesn’t, until you get the results you need. After all, this kind of work-around isn’t new–your company has been hacked from the inside for ages. What is new is that the cheat codes are becoming public, and there’s nothing you can do about that. There’s only one successful strategy for a hacked world: If you can’t beat ’em, join ’em. Change the debate within your company to leverage what your hacker employees know.
  2. Apply a Bubble Model to Every Industry You Do Business In.
    As every major market has demonstrated during the last decade, there’s sustainable growth, and then there’s a bubble … and when you start treating a bubble like sustainable growth, you are headed toward a supply chain disaster. Now, while it might not be possible to predict every bubble, and definitely won’t be possible to predict with accuracy precisely when a detected bubble will burst, research coming out of the National Bureau of Economic Research and behavioural finance studies suggest that you can identify bubbles as they form with significant accuracy. Then you can take steps to increase measurement and monitoring and decrease production cycle time to allow you to quickly alter projections and plans as you approach a likely burst point. At the very least, this will prevent you from getting stuck with millions of dollars of inventory. It will also keep morale high as you’ll make more informed staffing decisions and avoid adding headcount you’ll have to lay off later.
  3. Take Business Organization Lessons From Hong Kong.
    Just like too many countries are stuck with rules that slow down inflows of technology, prevent successful urbanization, and stifle personal ambition, too many companies are stuck with processes that slow down inflows of technology, prevent successful adoption of innovative applications, and stifle professional growth.
    As the article points out, you start by launching an anonymous corporate division to act as a Center of Excellence (it could be one-in-the-same with the R&D lab in the beginning). You start with a charter that lists the rules that will prevail in the company to come and allocate space (land), employees, and resources. Assign only staff that want to be part of the COE, accept the charter, and bring with them a vision of the great company to come. They will invest not only their time, but their energy, experience, and education in the location of best-in-class technologies, processes, strategies, and paradigms that will ultimately make your organization a better place.

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