Category Archives: Supply Chain

HBR’s Breakthrough Ideas for 2010 are Good for Your Supply Chain, Part II

The Harvard Business Review recently ran a great article on “Breakthrough Ideas for 2010”. While many of the ideas aren’t new (as a few can easily be traced backed decades), for many, their application would be. But more importantly, their application could fix a lot of problems in the world today.

What really struck me was how they all had good supply chain equivalents that could help you revolutionize your supply chain. So, in this post, I’m going to tackle the next three ideas and explain how their supply chain equivalents are ideas you should strongly be considering if you haven’t implemented them already.

  1. Develop Industry Standards for Supply-Chain Data Exchange.
    Just like agreed upon standards for digitally representing drug assets would spur pharma innovation, common digital standards would spur supply-chain data exchange. After all, wouldn’t it be nice if your ERP talked to your EIPP which in turn talked with your CMS which in turn talked with your Sourcing Suite which in turn integrated with your CRM? And if all of these systems could output data feeds in a standardized format that made multi-feed loads into your data analysis system a breeze and let you focus on the analysis and not the mapping and cleansing which isn’t nearly as important as most of the providers make it out to be?
  2. Develop Your Own PACE program for your suppliers.
    PACE stands for Property Assessed Clean Energy bonds which are being introduced in 15 states across the US as debt instruments, backed by property-liens, that enable businesses to retrofit buildings for energy efficiency.
    A supply chain equivalent, which could take the form of a low interest loan to a supplier in your supply base, would save you money (as your supplier’s overhead costs would go down), make you money (as you could charge interest or insure you are guaranteed preferential treatment if supply is tight), and greatly improve your public image. “We not only enforce strict standards of social responsibility and sustainability in our supply base, but we help our suppliers meet those goals.” Simply put, like smart supply chain finance, it’s win-win-win.
  3. Support a Free Market for Technology Licensing.
    … and while you’re at it, vote to get rid of software and business process patents.
    Allowing an inventor, regardless of whether he’s a professor or a guy in his garage, to license as he sees fit would dramatically speed up the commercialization of new technologies and both the U.S. and the world would benefit from them much more rapidly. Forcing professors to use an antiquated model that forces them to line up in a queue at the local, understaffed licensing centre doesn’t help anyone.
    Furthermore, getting rid of stupid software patents that allow companies to patent what are arguably mathematical constructs, which are supposed to be unpatentable, and stupid business process patents that allow companies to patent the obvious, would not only open up the playing field but allow companies to freely innovate. Think about how much more innovation we’d have if every innovator didn’t have to constantly worry about getting sued by a company that succeeded in patenting an algorithm fundamentally based on 20-year-old public-domain MIT research because the clerk doesn’t know any better. (For many of you, think about how much more innovation you’d have if Ariba and Emptoris took the millions they’ve spent on lawsuits and spent it on New Product Development in an attempt to beat each other at your RFP table.) Nothing stifles innovation more than stodgy lawyers. Follow the EU’s example and you’ll be on the fast track to success.

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HBR’s Breakthrough Ideas for 2010 are Good for Your Supply Chain, Part I

The Harvard Business Review recently ran a great article on “Breakthrough Ideas for 2010”. While many of the ideas aren’t new (as a few can easily be traced backed decades), for many, their application would be. But more importantly, their application could fix a lot of problems in the world today.

What really struck me was how they all had good supply chain equivalents that could help you revolutionize your supply chain. So, over the next three posts, I’m going to explain how their supply chain equivalents are ideas you should strongly be considering if you haven’t implemented them already.

  1. Motivate Your Employees With Meaningful Goals, Resources, and Encouragement.
    Recognition does indeed motivate workers and lift their moods. As the authors note, you need to take great care to clarify overall goals, ensure that people’s efforts are properly supported, and refrain from exerting time pressure so intense that minor glitches are perceived as crises rather than learning opportunities. And your benefits will multiply if you cultivate a culture of helpfulness and of learning. Happy, challenged, engaged workers are productive workers.
    In addition, if you’re a manager who knows that the head of Sales from down the hall is Maury the Management Moron who likes to constantly promise first, worry about delivery later, and then bug your people on a regular basis for this piece of information or that report or participation on a last-minute call, you need to put a stop to that behaviour immediately. You need to make it very clear that *ALL* requests go through you, and no one else, and that if you ever, ever, ever catch him bothering one of your hard working sourcing or IT professionals without your approval, you will take him to task, and if he keeps it up, you’ll bring in Mr. Louisville if you have to. Nothing is more disruptive to productivity than when Maury the Management Moron is out of control. Nothing.
  2. Remotely Monitor Your Supply Chain Health.
    Just like remote monitoring of patients using a kiosk or similar device is a health-care breakthrough, remotely monitoring the status of your OEMs and shipments is a breakthrough for your supply chain. A supply chain visibility solution that lets you keep track of where your raw materials and inventory is at all times is truly priceless. It enables you to detect minor deviations before they become major disruptions and fix them. And if something major happens, such as a natural disaster shutting down a factory, a civil disruption cutting off a transportation route, or a political embargo closing borders, you’ll know almost immediately and have time to implement your risk mitigation plan.
  3. Fund an R&D Center.
    I’ve said it before, and I’ll say it again. R&D labs are what made North America great in the latter half of the 20th century. Pretty much every major technological advance that didn’t come from a DoD sponsored initiative came from a private research lab like the ones that used to be (significantly) funded by AT&T, Bell, Xerox, and TI — and which are on the verge of going extinct. (We hardly hear of AT&T labs anymore [just endless commercials about their network], Bell is now Alcatel-Lucent, Xerox Parc is now just Parc, and the original TI Labs have been replaced with the new “Kilby Labs”.) Breakthroughs come when you have time to sit down and think about the bigger picture and experiment, not when you’re trying to meet quarterly targets.
    The R&D lab doesn’t have to be a big one. You could start with one person who’s job is to simply evaluate potential technologies and processes that could improve your supply chain, and then slowly add a couple of people to help with the institutionalization of best practices, staff development (after they attend train-the-trainer workshops), and system maintenance. Then bring in an engineer to work with your supply base to take cost out of the process and a systems architect to help your vendors build better systems that meet your needs. After a few years, the ROI will be simply extraordinary as you transform into a best-in-class world-leading organization.

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If You Truly Want to Achieve Supply Chain Innovation …

Stop relying on spreadsheets!

I thoroughly enjoyed this recent article over on SupplyChainBrain on how Intel Takes The Top Spot in the Supply Chain Innovation Awards. The article pointed out that Intel enhanced product availability by scrapping its reliance on spreadsheets and embracing technology that creates a real time, available-to-promise (ATP) environment.

As a business management tool, Spreadsheets Suck, straight and simple. Considering that up to 90% of spreadsheets contain non-trivial errors and that they are barely adequate at the task they were designed for (which was day-to-day ledger-keeping, and nothing more), it should be pretty obvious that they are not an operations management tool. And while it used to be the case that you didn’t have any other option as a small or mid-sized business because the traditional, installed, behind-the-firewall enterprise software packages were ridiculously expensive and beyond your grasp, that’s no longer the case. In many areas of technology, you can now take your pick of multiple SaaS options that cost, at most, a few hundred per user per month. And that’s for the really good stuff. If you can get by on the more-than-good-enough 80% solution, you can probably find a solution for $20 to $50 per user per month.

After ditching their spreadsheets and implementing real tools, within three years Intel:

  • increased the percentage of change orders confirmed in one day from 21% to over 70%
  • increased Committed Dock Date from under 25% to over 96%
  • reduced manufacturing cycle times by 62%
  • decreased raw material, Work-In-Progress, and finished goods inventory by 33%
  • improved Weighted Mean Absolute Percent Error by over 20%

Isn’t it time you stopped relying on spreadsheets to drive your business?

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Another Way Supply Chain Optimization Increases Profits

A recent article in Supply Chain Brain on “Planning and Managing Demand: A Modern Supply Chain Imperative” provided a great example of how you could use scenario-based what-if optimization to slash costs and increase profit at the same time.

Another approach [to maximize the profitability of a given inventory investment] is for operations to look at the sales pipeline and see that a customer is currently in the pipeline and is expected to order 50 widgets. What if sales approached that customer with an offer of $1/widget price reduction on 20 widgets if they made a decision within two weeks? Assuming the customer accepted the offer, how much does it impact revenue and profitability?

[Let’s say that] in the original factory order, total revenue would have been $1,500 (100 at $15/widget). Cost of the factory order is $630 (90 at $7/widget) plus $90 (10 at $9/widget) for a total of $720. Margin is thus 52 percent [because a widget costs $5, a $60 container holds 30 widgets and a partial container cost $4 a widget].

[But] what is the situation if the discount offer is accepted? Total revenue for the order would be $1,500 (100 at $15/widget) plus $280 (20 at $14/widget), or $1,780. Total cost of the order would be $840 (120 at $7/widget). Margin increases to 53 percent. By cutting prices the company ends up making more money. Furthermore, it does not impact total demand (since the customer would have made the purchase anyway), but rather it affected profitability and cost, since the customer saved $20, and the company saved an equal amount.

And this is something you could easily figure out with a good scenario-based what-if decision optimization solution that allowed you to adjust prices to see what offers you could make that would benefit you and your customer(s).

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What’s Really At Risk This Year?

The recent SCMR article on “Supply Chain 2010” addressed the following as what’s at risk in 2010.

  • currency-driven inflation
    Especially for U.S. based companies … because that’s what happens when you start flooding your local economy with government paper.
  • lengthy recovery
    I thought this was pretty much understood … especially with every major publication running a story on the “jobless recovery” on a weekly basis.
  • more financial crises
    The article refers to the large block of bonds, notes, credit lines, and other paper assets scheduled to mature in early 2011. Then you have all of the government debt, including the 56 Billion in Dubai World that just said it needed to delay payments on the 29 Billion of that in Nakheel for at least six months, and potentially worse situations in Greece or Italy.
  • interruption of supply
    the risk that the supplier will go out of business, cut off the buyer’s contract, or simply run out of product is still there
  • black eye” risk
    is your supplier sustainable, responsible, and fair … or is your supplier producing your products in a sweat-shop in a third world country? (for example)
  • compliance issues
    a government regulator could come knocking down your door if a supplier or manufacturer runs afoul of the law

But these are essentially the same risks we saw in 2009. So what should you really be looking out for? I’d start with a focus on these often ignored risks:

  • lack of global trade visibility
    there’s already 106 steps to global trade, it’s only going to get worse before it gets better, and missing even one of them could cost you Millions in fines (especially since we’re now in the penalty phase of 10+2)
  • lack of flexibility
    you need to be demand driven, on short production cycles, and constructing scenario-driven long term plans which you can tweak at least quarterly as it’s likely going to be a long, rocky recovery to the Old Normal
  • lack of education
    to do more with less, your people need to know how to do more with less, and that means they need to be better educated; fortunately, supply chain is the one area where education can deliver returns in excess of 100:1 so make sure your people get at least a week’s worth of education every quarter

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