Category Archives: Best Practices

Even in Night, Procurement Shines Bright

The Winter Edition of CPO Agenda had a great article on how stand-out procurement functions are continuing to extend their reach and value despite volatile market conditions. In “How the Stars Shine Brighter”, the authors reviewed the 2008 Assessment of Excellence in Procurement from A.T. Kearney (AEP 2008) that surveyed and benchmarked almost 500 respondents against their industry and geographic peer groups as well as best-in-class companies.

The study identified three key trends from leading procurement practices that can be directly linked to the attainment of sustainable competitive advantage:

  • Leaders achieve a broader mandate to drive change,
  • Leaders develop dynamic new value-creation strategies to satisfy ever-increasing customer demands, and
  • Leaders continue to develop and maintain robust enabling capabilities in performance management, knowledge and information management, and human resources management.

Leaders Drive Change

In direct materials leaders typically control two-thirds of external expenditure — twice that of the average firm. In indirect materials, the proportion is 73% for leaders, 42% for followers. By addressing a larger portion of the total corporate spend, leaders are yielding overall procurement-related savings that are 2.3 times greater than the followers. For a $20 billion company that could represent a 21% advantage in earnings per share versus its competition.

How do they do this? They:

  • Align with Corporate Strategy
    The CPO maintains a close relationship with senior management to help him or her align procurement strategies with the overall corporate strategy.
  • Refine the Organizational Structure
    Today’s procurement organizations frequently follow a center-led model that features common policies, approaches and practices for purchasing company-wide.
  • Increase Strategic Focus
    Leaders focus on strategic initiatives, not transactional activities that are best left to automated systems.

Leaders Develop New Value-Creation Strategies

Leaders go above and beyond the basics, initiate supplier collaboration, and differentiate themselves through superior approaches to risk management, best-cost country sourcing, and sustainability. They

  • Take Sourcing Practices to New Heights
    Leaders take a highly systematic approach to the application of traditional sourcing strategies, including volume concentration, best-price evaluation and global sourcing, as well as more relationship-orientated approaches such as product specification and joint process improvement, and relationship restructuring. Leaders also create value by using sourcing and category management methods such as innovation network leveraging, product “teardown” (a common method of analysing competitors’ products), collaborative cost reduction, expressive bidding and price benchmarking, to name but a few, to a far greater extent than followers. As a result, they attain higher levels of cost savings and value.
  • Drive Supplier Collaboration and Innovation
    Leaders are redefining boundaries and reaping the benefits of true partnerships, such as more product and service innovation and faster time to market.
  • Unlock Value through Risk Management
    The majority of leaders systematically use internal risk mitigation strategies to ensure supply continuity, develop category management contingency plans, align supply security with their overall business risk tolerance goals, and define, measure and track risk management and supply chain key performance indicators (KPIs).
  • Source from Emerging Markets
    Leaders arrive to the party early, while the savings buffet is full and plentiful. Leaders demonstrate that potential obstacles around emerging market sourcing can be overcome by actively engaging with and investing in suppliers. The ability to manage risk — through supplier process auditing, process risk assessment, high-quality data reporting and analysis, and the placement of key procurement executives in offshore locations — gives the leaders confidence that their emerging market sourcing activities will bring cost improvements without introducing excess risk.
  • Follow Sustainability and Corporate Social Responsibility Best Practices
    Finding the right balance between economic viability, environmental awareness and social well-being is a significant challenge, but a competitive advantage can be gained by companies that locate intersection points for all three. Sustainability leaders are differentiating themselves in a number of ways, be it through reductions in energy use and waste, taking on a holistic, future-orientated focus, or extending sustainability outward to the extended enterprise.

Leaders Employ Robust Enabling Capabilities

Leaders measure actual benefits, perform audits of procurement benefits, examine the function’s impact on profit and loss, and track productivity performance indicators. Leaders

  • Employ Best-of-Breed Technology
    Leaders have taken spend visibility to the next level, linking systems to product development and product lifecycle management tools to further improve control and influence procurement decisions earlier in the design and decision-making process. Leaders are improving their business intelligence capabilities with respect to spend management, using techniques such as predictive modeling at a much faster rate than followers. And leaders hold, on average, more than five e-sourcing events per business day — a rate four times greater than that of the followers.
  • Win the Fierce Battle for Talent
    Leaders realise that continued success depends on their ability to attract and retain the right people.

Dead Company V: More Ways to Avoid the GraveYard

In our last post, we talked about twelve smart things a smart company could do to avoid the graveyard that many of its dumb company peers are heading too in this down economy. Today, we’re going to talk about ten more smart things a smart company can do, courtesy of Christopher Lockhead who guest-posted ten “essential strategies for weathering the economic storm” on Dan Farber’s Outside the Lines CNet blog (and one really dumb strategy, that I exposed in Dead Company II, so we’ll skip it).

  • When you really screw up, fixing it will take longer than you think it will.
    Much longer. So heed good advice and don’t screw up!
  • Get the Facts Yourself
    If you’ve got a problem, you need to get to the heart of it fast, and fix it. Real leaders get real facts and take real actions.
  • Get 2 Top 10 Lists
    Gather the smartest, most courageous people in the company to brainstorm the top 10 ways to drive revenue and the top 10 ways to cut costs. For example, to drive revenue you could assign every promising deal in the pipeline to an executive, focus on core markets first, and design a competitive replacement program. To cut-cost you could pull out of under-performing verticals, sell under-performing assets, and stop all stupid travel, off-sites, and trade-shows. (After all, your money is much better spent on Sourcing Innovation.)
  • Tear off the Band-Aid
    Assume the worst and take the necessary action to turn the situation around.
  • Fire Executives
    If you need to reduce head-count, don’t cut the people who actually do the work. As I’ve reminded you again and again, marketing and new product development are your salvation, so don’t cut them — reduce the top-heavy C-suite instead.
  • Chop the Dead Wood
    Every company has underperforming ‘C’ players, especially on the sales team. Take the opportunity to eliminate the worst performers and make the ‘A’ and ‘B’ players happy in the process — no one wants the ‘C’ players around anyway. After all, the money is better spent on additional training for the ‘A’ and ‘B’ players to help them identify ways to find even more cost savings for you.
  • Tell the Truth
    Some executives think that lying, misleading, and otherwise obfuscating will “soften” the blow in bad times. Wrong! If you have to chop the deadwood, kill the entertainment budget, and reign in the travel and training budgets for a few quarters, be honest — brutally honest. Otherwise, you’ll lose all respect, the ‘A’ and ‘B’ players you kept will start looking for a new job, and you might just end-up in jail if you mislead the stakeholders.
  • Communicate Clearly and Powerfully
    The truth is never as bad as rumors that start with a “No Comment”. Deliver the truth, and also the actions you’re taking to improve the situation.
  • Sign a Pact in Blood
    Stick to your guns and don’t waiver, no matter what.
  • Drive It Like You Stole It
    Legendary teams execute their turnaround plans like it is the last thing they will ever do. Take action. Bust your butt. Get on planes and meet with all of you key customers. Rally your teams in town hall meetings in all of your key offices. Refine your strategy. Focus your efforts. Get your people focused on results. Meet with your top investors to tell them how and why your turn around will work. Get help from some wicked advisers. Recruit new talent to the company. Sell, sell, sell, and lead, lead, lead.

A Great Guide to Outsourcing Risk Management, Part II

Yesterday we discussed the starting point of your outsourcing project and how you go about selecting service providers to issue RFPs to. Today we will discuss proposal evaluation and remind you to check out the full series on outsourcing risk management by Alsbridge, as printed by SourcingMag.com, that this series is partially based on.

So How Do You Evaluate The Proposals?

Before you start, you should have an evaluation plan and a weighting scheme that weights each proposal that meets your minimum requirements on a comparable scale that addresses, at a minimum, solution completeness, solution cost, provider experience, proposal complexity, leadership capability, deal importance, and how. Then, if there is a clear winner, you start negotiations with the pack leader. If two, or three, solutions, are close, you can request additional information in a follow-up RFP, provided you specified in your original RFP that a follow-up round will be held if the organization feels that it does not have enough information to make a final selection. So what are you looking for?

  • Solution Completeness
    To what extent does the solution being proposed meat your requirements?
  • Solution Cost
    How does the cost stack up compared to the other proposals relative to the completeness of the solution being proposed? Be wary of proposals with an extremely low price tag that seem too good to be true — they usually are.
  • Provider Experience
    How much experience does the provider have delivering solutions of the completeness and complexity they are proposing?
  • Proposal Complexity
    Is the organization able to offer the complete solution on its own, or will it need to partner with one or more external organizations? Be wary of proposals that require a team of external participants to deliver … since the communication and coordination challenges increase exponentially with each additional participant.
  • Leadership Capability
    Has the provider led the previous projects of similar complexity, or merely been an understudy? You’re looking for a provider who will take ownership of the processes and systems you’re outsourcing … if you have to guide them every step of the way, you might as well just keep the processes in house!
  • Deal Importance
    How big is this opportunity to the provider and, conversely, how important will you be to them as their customer? If this deal would double their size and represent half of their income, you’ll be pretty damn important. However, if you’d represent less than 1% of their income, you’d be pretty far down on their priority list and the vendor might not be that responsive when problems arose that needed immediate resolution. However, be wary of being too important … if they have to tie up all available resources just to get started, what extra support will be available down the road?
  • How?
    When reviewing every statement of action, be sure to look for How?. If the answer isn’t in the proposal, you might have a problem. For example, if they are proposing that they will open a new support facility just for you near your location, you want to know how they are going to do this in the timeframe allowed. It takes time to hire and train people, and even though the big three can ship servers within a week, it takes time to set them up, and telecom circuits alone can take over 60 days to order and install.

Once you’ve selected you’re preferred provider, you can move on to the contract, which is the subject of the next post in this series.

Working with Your Users II: Creating Commodity Structures (in Your Spend Analysis System)

A few basic rules makes it easier than you think.

Today’s guest post is from Bernard Gunther of Lexington Analytics.
He can be reached at bgunther <at> lexingtonanalytics <dot> com.

A key framework for your spend analysis system is your commodity structure. Making decisions about that commodity structure is the perfect opportunity to begin working with users. The process will get them engaged with the system, and give you the information you need to improve the quality of your structure.

Inevitably, there will be different ideas about what makes sense when building the commodity structure. Making decisions is easier if you filter the alternatives through three criteria: increased buying leverage, improved controls, and better user communication. Generally, if the first two criteria aren’t compromised, it won’t hurt to give users what they want. Let’s look at a typical example.

There are basic templates for the structure of commodities in each industry. These will give you a starting point, but they need to be modified for your organization. For example, in banking, the top level structure might look like:

  • Facilities
  • Information Technology
  • Marketing
  • Professional Services
  • HR
  • Travel
  • Office Support
  • Exempt (taxes, intercompany, etc)

This sounds reasonable at the start, but it still requires decisions on where certain items should go. For example,

  • Should IT Labor go under “IT” or “Professional Services”?
  • Should Commercial Print be under “Marketing” or “Office Support”?
  • Should there be a separate top level category for “Operations”?
  • Should the outsourcing arrangement for your student loan processing be in “IT”, “Operations” or “Professional Services”?
  • Should market data go in “IT”, “Office Support” or “Professional Services”?

For each of these questions, there are bound to be disagreements because there is no absolute right or wrong answer. When you reach a decision point, it’s important to ask:

  • Will doing it this way increase or diminish Procurement’s leverage with internal users and /or the external market?
  • Will doing it this way make the management of major spend areas more or less difficult?

If the changes don’t hurt Procurement’s objectives, you will probably come out ahead by doing it the way the business line wants.

From a procurement point of view, the key concern when building a commodity structure is that the commodity exists (e.g. “IT Labor”) and it brings together all the vendors for this type of spending. Where it is within the hierarchy is not as important as having the spending for IT labor consolidated. If the Technology Group wants the “IT Labor” spending in the IT category, put it there. It may move over time to “Professional Services” or it may not. It really doesn’t matter. The more Purchasing engages with the business lines, and gets them to start caring about the quality and organization of their purchasing information, the more Purchasing will ultimately succeed.

Dead Company IV: Avoiding the GraveYard

In Parts I, II, and III, we talked about all the dumb things that many a dumb company failing the CIRCUIT are doing on the path to ultimate failure. So today we’re going to do something different and talk about the smart things a company can do if it wants to get off of the path to failure before it’s too late.

In addition to fattening up the marketing budget, keeping new development on the front burner, and bringing in expert consultants to insure the company stays on the straight and narrow, in his post Fear Kills Businesses, Dead, Brian Solis of TechCrunch offers twelve (12) targeted and affordable suggestions that a company can use to not only sustain, but grow in this economy.

  • SEO Optimization
    Keyword and organic search optimization is an inexpensive and effective means for gaining strategic presence and if you want the most bang for your buck, optimize your entire web campaign.
  • Blog Relations
    Creating a consistent and visible brand requires the inclusion of the authoritative, peer-to-peer blogs that your customers and influences read for information, help, and perspectives. And in this space, Spend Matters and Sourcing Innovation get more daily traffic than most, if not all, of the web sites that correspond to the traditional print publications.
  • Media/Analysts
    Analysts can position you as an option among your customers. Even though more and more professionals are turning to the blogs for their insights, the old school still listens to the analysts that they fork their money over too.
  • Direct Sales
    Some of the most successful companies concentrate on direct outreach to decision makers … and it doesn’t hurt to have some good positioning materials to support your sales people either!
  • CRM
    Building a customer-focussed business saves money and increases revenue.
  • Participate
    Participating across the social communities where your customers and prospects are active and vocal provides a looking glass into their thoughts, requests, opinions, dislikes, and recommendations. The companies that interact with their customers are the companies most likely to keep them.
  • Thought Leadership
    Share your thoughts openly and freely.
  • Blog and Blog Comments
    Find the time to contribute to a blog and demonstrate the expertise of you and your team. The opportunity it provides you is priceless.
  • Network in the Real World
    Industry events, local association meetings, and other gatherings are a great opportunity to get in touch with potential customers.
  • Involve Your Community
    Include your customers in the development process and get it right the first time.
  • Websites are Not Just Web Pages
    They’re a statement about you … and it better be one that your customers can connect with.
  • Innovate
    If it ain’t broken, don’t fix it, is the surest path to obsolescence. ‘Nuff said.