Category Archives: Vendor Review

Understanding UGS

During my whirlwind Dallas tour, I met with UGS the day before Siemens publicly announced the acquisition, which took the media world by storm. (See Jason’s “UGS and Siemens”* post on Spend Matters, for example.) Not wanting my post to get lost in the shuffle, or confused with yet another analysis of what the takeover means for UGS, I decided to wait a while before moving forward with a post.

My goal was to understand how UGS, who I’d primarily associated with Product Lifecycle Management, was going to take the sourcing and spend management world by storm … which I assumed to be their intent once they signed on as a Spend Matters sponsor.

UGS believes that sourcing, or at least sourcing of direct goods, is really an extension of PLM and that an integrated collaborative environment where everyone has access to the same information, and the same world view, is the ultimate key to sourcing success. This is why they acquired eBreviate, a former player in the e-Sourcing space known for their e-RFX and e-Auction capabilities. And this is why they are working hard to integrate all of the sourcing tools that they acquired from eBrieviate into their TeamCenter for SRM (Supplier Relationship Management) solution. (The basic e-RFX and Auction tools have already been integrated.)

In their solution, a part specification sits in their TeamCenter solution. It might be designed in the TeamCenter solution, or in one of the design tools that UGS provides (which integrated with TeamCenter). When it’s time to source materials, the sourcing professionals can log into their TeamCenter application which integrates with the design team’s TeamCenter application and allows the sourcing professional, in one window, to access the specifications and demands. From here, they can run reports, access templates to build an eRFX, access other e-Sourcing tools, and run analysis on current and historical data. They can then publish the e-RFX and receive responses through the tool for analysis. Once they receive responses, cost information can be fed back into the system and the design team can choose to re-design the part, or change the specifications. Furthermore, once an award has been made, the system can be used to collaborate with the suppliers to identify cost-saving design improvements.

Considering that product cost management is a difficult process (just read Eric Hill’s guest posts over on Spend Matters: “What’s the Nature of Your Business?”*, “The Fourth F153″*, “Product Cost Models: An Introduction”*, “What Product Cost Models Are Not — Mythbusting”*, “The Fundamental Dimensions of a Cost Model”*, “eBay and BoB: Cost Model Methodology Cost Modeling Part 1 of 3″*, “The Oracle of Delphi: Empirical Statistical Models Cost Model Methodology Part 2 of 3″*, “Elementary My Dear Watson: Mechanistic Models Cost Modeling Methodology Part 3 of 3″*) that involves systems engineering, requirements, procurement, design, bill of materials, processing costs, service and warranty costs, etc. etc. etc., having one system that everyone in the organization involved with the life-cycle of a part can use to get a common viewpoint could prove to be quite invaluable.

Now I have to admit I do not know how useful or viable their solution is outside of the manufacturing and engineering sectors, but given the size of that marketplace, the dearth of advanced sourcing solutions for the space, the fact that almost every advanced sourcing solution is different (but then again, almost every approach is focussed on a different problem), they definitely have a large potential market in this space alone, and for now, I’m sure that’s more than enough.

So grab your board and keep an eye on the water. I’m sure they’ll be making waves before the year is over. And for those of you in a manufacturing design company, they might just be the waves you want to surf.

* All posts prior to 2012 were removed in the Spend Matters site refresh in June, 2023.

Procurement Outsourcing V.V: Provade, Take II

During my most recent Silicon Valley foray, I had a chance to catch up with Provade (acquired by Smart ERP Solutions) again and talk about how they seamlessly enable services procurement for companies with and without a PeopleSoft stack. If you remember, one of the three points I covered in my last post was how they built their solution on a PeopleTools foundation on the Oracle Stack. This is a tremendous advantage for customers with existing Oracle or PeopleSoft implementations since they can tie their solution in directly to your systems with almost no effort and set-up the bi-directional data flows in record time.

However, their solution is also a tremendous advantage for customers without (extensive) Oracle or PeopleSoft implementations – espcially those with large, involved services spend, especially in the legal, financial, contract labour, and marketing categories. They have done a significant amount of work extending their Java/J2EE technology stack to be SOA (Service Oriented Architecture) compatible. This allows them to easily integrate with other systems and enabled them to support rapidly configurable punchouts so that you can tie into your suppliers existing systems. Furthermore, it also allows them to develop Web 2.0 interfaces that are significantly easier to use than traditional PeopleSoft or Oracle (forms-based) interfaces – so current users can expect usability of the platform to only increase as time goes on.

I had a great conversation with these guys because my experience has been that:

  • there is not a lot of recognition for the importance of services spend management, which can consume up to 70% of spend in some verticals (financial, healthcare, etc.)
  • most solution providers are not offering specific solutions (with the notable exception of Servigistics (acquired by PTC) whose service parts, service price, and workforce management solutions I recently discussed, but they have a different spin)
  • most solution providers are not offering an on-demand solution with a low initial implementation cost

Furthermore, they understand that certain types of services are very complex and your offering, especially on the supplier side, needs to be customized if you want suppliers to rapidly adopt the system. One example, and one of their current strengths, is legal services. Law firms don’t bill for “services” or “tasks”, but “matters”. Most services are not fixed quote, but line item services where every line item is at a different rate (para-legal, associate, partner, fixed expense, variable expense, etc.). And they’re not always the most technical of people. (Even the majority of firms that are LEDES capable would rather log into a simple user-friendly web-based system to create a bill.)

In summary, I think they are on the ball with respect to some of the major services procurement challenges in some under-serviced verticals and that their current solution is a good solution for many firms with the challenges they are tackling. I look forward to talking with them again and diving into their process model and technology architecture in a later post.

Clarity with Claro

When I was in Chicago, I had the chance to sit down with Bart Richards, a Principle of The Claro Group (now part of Stout), and talk about their consulting practice and their sourcing practice in particular. Although the Claro group is relatively new, being in existence for less than two years, it’s team, made up of a large number of ex-Arthur Anderson and Bearing Point consultants, has been in the business for a long time and have saved $2.2 Billion dollars in sourcing and procurement spend (on roughly $17 Billion in spend), which is nothing to scoff at. (They’ve also recovered over $4 billion in insurance settlements, but that’s not the focus of this post, or blog.) They’ve also serviced over 100 organizations to date and delivered tangible bottom-line results at each.

Before I get into their sourcing practice, I would like to note that The Claro Group is an interesting firm with three primary areas of practice: Sourcing and Procurement, Healthcare, and Insurance Management Services – making them a prime consideration for large hospitals, GPOs, and other HealthCare Providers as they can help these organizations across the board. This is a very interesting position considering the relative lack of vendors and consultants in the sourcing and procurement space with this focus. Besides VendorMate (acquired by GHX, acquired by Thoma Bravo) and CombineNet (acquired by Jaggaer), I have not yet identified any other solution providers with such a strong understanding of the space. (So, if you know of, or work for, any other providers with a strong sourcing or procurement capability in the healthcare space, please feel free to reach out using the contact information in the FAQ.)

Back to their sourcing practice. I could bore you with details on their methodology, practice, etc., but this time I’d like to stick to my impression of Bart. All I can say is that if all of their consultants are like him, then they truly are client focused and willing to do whatever it takes to help you save money and improve productivity. Although they do use vendor tools to help them, they don’t insist upon or sell any specific vendor tools and instead focus on the analysis, processes, and methodologies that they believe, based upon their extensive experience (with each team member having an average of 12 or more years of experience in sourcing and procurement), will lead to tangible, measurable, and meaningful value to clients. And in this regards, the numbers don’t lie. They’ve saved, on average 12.5%, across all of the projects they worked on, which is quite significant, especially considering this is the most you can hope to save, on average, if you implement advanced sourcing methodologies in house (as per Aberdeen’s recent “Advanced Sourcing and Negotiation Benchmark Report”).

Their process is a simple and to-the-point three-phased approach that they use to rapidly identify opportunities. They start with an assessment where they review your process, organization, technology, and historical data to determine your opportunities, estimate the required effort, and compose a timeline. They then execute the recommendations that result from the first phase by revising organizational and process design, implementing new technology, and managing the change to capture the identified savings opportunities. Finally, they measure the impact, report on compliance, and implement Supplier Relationship Management. Simple, but effective.

Aptium Global : An Emerging Spend Powerhouse

Regular readers of this blog will remember that I’ve mentioned Aptium Global a few times, chronicled one of their success stories in Tuesday’s Lean Services post (with another hitting the blog sphere tomorrow),and ran a great guest post on Quantifying Quality in Lean Sourcing Initiatives by founder and principal Lisa Reisman. Aptium Global is a specialized consultancy that works primarily with small and medium sized manufacturing companies to help them save money on purchases through Lean Sourcing approaches.

Well today, in addition to industry heavyweight Stuart Burns, who runs their European practice, Aptium Global can add FreeMarkets legend Tony Poshek, inventor of The Puddy Principle to strategic sourcing. Tony, who has also put in considerable time at GE (as well as managing events for GM and other Fortune 50 heavyweights) has sourced almost $2B in his sourcing career and saved over 300M, or an average of 15% above and beyond what industry leading sourcing teams have saved. Tony was interviewed by Lisa last year and the interview is archived over on e-Sourcing Forum, archived in Part 1 and Part 2. Check it out!

Add this to Aptium’s forthcoming launch of an industry specific Metal Miner offering for companies that source metals, commodities, and components with high metal concentrations, and it’s easy to predict that Aptium Global is poised to become a powerhouse in their corner of the sourcing space.

The Metal Miner sourcing solution is a packaged two-week analysis that is designed to provide a small or mid-sized company with real time market condition and savings strategies for all of their metals and metal services spending in two to three weeks. A proprietary analytical solution built on over half a century of combined global metals sourcing experience, the solution is designed to provide you with a strategic framework to metals sourcing that can provide you and your executive team the insight you need for critical strategic sourcing decisions. Metal Miner uses state-of-the art analysis technology, takes into account a high-level assessment of the supply market for each category (including the main price drivers, the degree of fragmentation, domestic/offshore supply bases, and hedging mechanisms), and produces a customized report with specific implementable savings strategies for each category in which a significant savings can be achieved.

So, if you need sourcing help, particularly in metal or metal services categories, I’d contact them now. The secret’s out … and it won’t be long before the lines are jammed and the e-mail boxes overflowing.

Protiviti: Manage Risk, Reap Reward

Your supply chain will be disrupted. Bet on it. You’ll win. The only two things more absolute in this world are death and taxes. I’ve told you that there is Real Risk in your supply chain. I’ve reviewed the basics of Managing Business Risk. I’ve even went so far as to tell you that Your Supply Chain is NOT Secure. But I still feel that I have not even come close to drilling the point home as to how at risk you are every minute of every hour of every day or how likely it is that your supply chain is going to be disrupted in a big way – and how much this will cost you if you are not prepared.

But that’s a post for another day. Today, I’m going to start helping you identify where you can go to get help, and the first company I’m going to point out to you is Protiviti, specialists in Independent Risk Consulting with an in-house expert group on Supply Chain Risk. Rising from the ashes of the old Arthur Anderson back in 2002 (with a little help from Robert Half International), Protiviti has more than quadrupled in size without diverging from their core practices of internal auditing, technology risk management, and business risk management (where the supply chain group resides).

Recently, I was fortunate enough to be able to talk to one of the leaders of the Supply Chain Risk group at Protiviti and talk about how they help clients identify, mitigate, and manage supply chain risk and I was quite satisfied with what I heard. Rather than trying to sell you a big black binder with an industry standard system generated risk management plan (which is not as useful as you might think since every company is different and has different risks), they instead work with you using a well-defined methodology that they’ve refined over the years to build a complete picture of the risks you face (a risk assessment), the mitigations you have in place or available to you, and a plan for managing those risks going forward. Furthermore, they help you build appropriate cross-functional teams that they work with throughout the process to make sure that when they are done, you understand not only what your risks and mitigations are, but how they were derived and how you carry the process forward.

The first thing they do, and you must commit to this for the process to work, is a risk assessment that evaluates your overall operations, supporting supply chain, regulatory environment, and organizational goals to help them build a risk profile that helps you understand where your risks are, the probability of them happening, and the dampening effect of any mitigations you currently have in place. They then categorize the risk universe into meaningful groupings, such as operations, supply base, distribution chain, and regulatory environment, that can be addressed and evaluated from a similar functional perspective. Then, working with your cross-functional teams, they help you qualify the probabilities, potential impacts, and mitigations that you can use to address them, including controls and monitors that you already have in place today. They then help you refine any identified and approved mitigations into processes and procedures that you can use to detect and manage a risk. After all, risk management is not a one-time project, but a continual process. However, you have to start somewhere, and a project focussed on supply risk is a great place to start.

They also assist you in putting in place critical and sustainable/repeatable risk management capabilities including, but not limited to, strategies, policies, processes, organizational accountabilities, information for decision-making, continuous identification, monitoring and control, tools and methodologies, and base data integrity procedures.

However, what I really liked hearing was that Supplier Relationship Management (SRM), Contract Lifecycle Management (CLM), and Compliance Management (CM) best practices done right were really risk management processes. SRM is not about managing your supplier, it’s about managing the risk associated with a supplier not performing. CLM is not about keeping track of a contract over it’s lifetime, but about making sure the critical terms of the contract, designed to mitigate your risk, are adhered to. CM is not about making sure your purchasers don’t go rogue, it’s about managing maverick spend to non-approved suppliers that increases your risk. After all, the key to long-term sustained financial performance is not cost savings – you’re always going to have to spend money – it’s cost avoidance – making sure you don’t spend any more than you have to. I know a lot of executives, and CFO’s in particular, these days only care about cost savings, but they’re just a bunch of short-sighted nitwits who need a good smack up-side the head. After all, there’s a limit to how much you can save! Once you’re performing at the best-in-class level, sourcing every category at market value, and optimally allocating the award so as to minimize your Total Value Management (TVM) lifecycle cost (or Total Cost of Ownership on steroid cost) – there’s nothing left to save – the best you can do in such a situation, should you be enlightened enough to reach it, is to avoid unnecessary spending. You avoid unnecessary spending by making sure everything goes according to plan. You do that by managing risk.

Another tidbit worth repeating is that they are currently working with Michigan State University(and AMR) on a new certification program for C-level executives in value chain risk management to help them understand, and proactively manage, risk. After all, considering one supply chain disruption can wipe out all of your strategically sourced savings, it’s critical that not only you, but your financial decision makers, understand this and allow you to invest in the methodologies and tools you need to make sure that if something really bad happens (your primary contract manufacturer’s plant goes up in smoke, for example), you know about it in time to do something about it (such as immediately route all your orders to your secondary manufacturer) before your supply chain shuts down, and you lose millions of dollars in sales.

So when you embark on your next risk management planning effort, be sure to put Protiviti on your list of potential vendors. (The reality is that such an effort is something you should never embark upon entirely in house – you’ll never see all of your own weaknesses.)