Societal Damnation 47: XaaS (Part I)

XaaS, short for Everything as a Service, is the latest craze that is going to cause your Supply Management organization nothing but suffering and pain. While it sounds really cool, because, historically, the transformation of a non-core but essential function (legal, accounting, etc.) or utility (water, electricity, waste disposal, etc.) into a service made your life easier, as with any good thing, it’s always possible to have too much. (A glass of red wine a day is a good thing, unless you are an alcoholic, but the same cannot be said of a bottle. A couple of aspirins are a good thing if you have a headache or a mild heart condition, but a bottle can kill you. Recruiting firms are a good thing, but imagine the chaos if you had to hand over all hiring to a third party who knew nothing about your corporate function or talent needs. Think about that for a minute.)

The right services can provide an organization with considerable advantages that include, but are not limited to:

  • Expertise
    that the organization might not have
  • Cost Reduction
    from economies of scale when all the service provider does is a certain function (and can amortize solution and personnel costs across multiple clients)
  • Efficiency
    that comes with best practices and the focus of personnel on homogenous tasks in an efficient manner (under the right, lean, six-sigma optimized, virtual production line model)

provided the organization does not have the economies of scale, dedicated personnel, or expertise in house. However, the wrong services will burden the organization with a number of considerable disadvantages that may include, but are not limited to:

  • Cost Increase
    as cost reductions only materialize if there is enough work on which to achieve a cost reduction (through the provider’s economy of scale) that covers the incremental overhead and management cost that goes with outsourcing a function
  • Efficiency Decrease
    since the management and administrative overhead of handing over a small amount of work is more than the efficiency savings achieved by the third party when there is not enough work to take advantage of an economy of scale
  • Loss of Control
    which is critical if the task is critical to organizational success (which is the case if the task supports the core business function of the organization)
  • Third Party Management (3PM) Nightmare
    if the provider is difficult to work with, in a time-zone that is opposite to normal working hours or the time-zones under which most other third parties operate, or has management requirements that are unduly burdensome to an organization already stretched thin with regards to third party management requirements

And if different business units decide to start outsourcing what they perceive as non-core functions (which are in fact core to the business or which should be managed by Supply Management or a different business unit), functions for which the service provider cannot achieve economy of scale, or functions that have not been optimized for outsourcing (which will result in an efficiency decrease as a best-practice provider will not be able to optimize inefficient workflows) willy-nilly, Supply Management will have quite a third party management mess to deal with.

How so? Come back for Part II.

Regulatory Damnation 36: Labelling

While the subject of labelling sounds harmless enough, it can still pose a nightmare for your supply chain. Products that are not properly labelled can be held up or seized at the border, seized for violation of state or federal labelling regulations from your warehouses or shelves, or result in massive fines and trade embargoes until the problem is corrected.

Labelling can be a nightmare, regardless of what industry you are in. In food and beverage, many jurisdictions require not only that all products contain nutritional information but also indicate whether or not the products are derived from GMO (Genetically Modified Organisms). In the tobacco industry, despite continuous threats of lawsuits from the tobacco companies (see this recent expose from the John Oliver show), countries are starting to impose plain packaging laws and third parties dictate what packaging can and can not contain. In electronics, some countries are considering imposing laws that force a company to indicate the expected lifespan of the product being produced and how long it will be supported (as this is very important to a consumer spending hundreds, or thousands, on a new electronic device with the belief that the manufacturer is going to support the hardware and software for at least a few years). And different countries require different units, warnings, languages, etc.

Not that any of this is necessarily a bad thing, but if multiple jurisdictions require different labelling requirements, it can be difficult to produce a label that satisfies all of the jurisdictions that operate under the same language. And if the company needs to produce a multi-lingual label that satisfies multiple jurisdictions in multiple countries, it can be a nightmare.

There are steps a company can take to make it easier.

First of all, the company can implement a Global Trade Management (GTM) solution that tracks all of the labelling requirements in each country the organization plans to sell products in.

The company can review each label or proposed update before it is sent to the packaging supplier to make sure it is in full compliance.

Finally, the company can set up alerts and each time a labelling requirement changes, and check that all labels are in compliance. If not, packaging production runs can be halted until an updated label design is prepared and approved. This will save the organization a lot of time, money, and headaches, and, as indicated above, prevent the organization from experiencing problems with customs, legislative authorities, and even retailers.

But, like every other endeavour that needs to be undertaken, this will require time, resources and money to get done.

How Many Procurement Myths Have You Fallen For?

As a Senior Buyer or Procurement Leader, you probably feel you’re doing almost everything right, or at least right enough to get great results. Maybe that’s true, but maybe you’ve fallen for a handful, or two handfuls, of the procurement myths that still plague even leading Procurement organizations to this very day.

If you think you’re at the top of your game, I urge you to follow the new series on Procurement Myths that the maverick is running over on the new Spend Matters CPO site. While the doctor isn’t co-authoring this particular series, he did work with the maverick to identify the most common myths and outlined what he saw as the most common symptoms, and these inputs are shaping the 25-part series to come.

Myth I and Myth II are already up! Check them out and see if you’ve fallen for any of them. (And if you have, as you are the leader, there’s still plenty of time to fix your perspective and lead the organization into a new era as they will never figure it out without you.)

Blast From the Past: Good Advice for CEOs, Good Advice for CPOs

SI originally ran this post six years ago today. It’s as relevant now as it was then!

Chief Executive posted a good article on why you should simplify and clarify your business. According to the article, knowing where to concentrate the effort is critical. A business should focus on where it earns money now and, even more importantly (in the doctor‘s view), where it will earn money in the future (as business, and demand, is constantly changing). To help you do just that, the article presented an approach to Keep it Short and Simple (KiSS) that it believes will help a CEO do just that:

  1. Clarify and communicate what the business is, does, and delegate down the line.
  2. As CEO, aim to remove yourself as much as you can from the dayt-to-day operational business and concentrate on strategic areas.
  3. Aim to reduce meetings and have a clear (and simple) outcome for those that do take place.
  4. Reduce the number of people involved in those meetings.
  5. Communicate, communicate, communicate.

This is also great advice for CPOs.

  1. A good CPO clarifies what procurement does for the business and how it meets the strategic objectives.
  2. A good CPO empowers her people to do their jobs and focuses on the big picture.
  3. A good CPO doesn’t waste her days in meetings … she spends them charting paths to procurement success.
  4. A good CPO only includes people who need to be there in meetings … and empowers those who are there to disseminate the information as required.
  5. Not only does a good CPO communicate, communicate, communicate, she also collaborates, collaborates, collaborates.