Implementing VFS: A Beginner’s Guide, Part I

Last month, before our detailed dive into Next Generation Sourcing, we discussed the four levels of CAPS’ Value Focussed Supply, as put forth in their recent research report on “Linking Supply to Competitive Business Strategies”. Companies on the VFS path start by eliminating value leakage (Part I and Part II), before increasing current value, and creating tomorrow’s value on their way to the stretch for added value. Companies will embark on the VFS path because if they don’t take their value to the next level, the value they see from the current generation of (e)Sourcing strategies and technologies will start to disappear as more and more companies adopt leading supply strategies and increase average performance across the board.

But how does an average company go about starting? Without a starting point, it is likely that if VFS emerges in an average supply management organization, it will be by accident, especially since this is how it appears to have emerged at a number of leading companies profiled in the report. And while a market leader may have the time and resources to experiment with different strategies (due to their superior market position and better financial position), in today’s economic climate, an average organization does not. So what should an average company do?

To this end, CAPS offered a “framework” in Chapter 4 of their report to get companies started. However, as it only outlined a high level process, and not any supporting technologies or (advanced) methodologies, it was more of a guide than a framework. But it’s still a good starting point, and appropriately presented outlines the mindset required to move from traditional supply strategies to value focussed supply strategies, such as High Definition Sourcing that can Move Category Excellence to the Next Level.

And like many guides these days, it can be broken down into a seven-step program that will get a company on its way. Specifically:

  1. Understand Customer & Supplier Markets
  2. Identify Directional Changes
  3. Link Insights into Directional Changes to the Business Strategy
  4. Evaluate the Company’s Strategic Options
  5. Set Holistic Value Focussed Goals
  6. Evaluate and Select Strategic Supply Options
  7. Identify and Implement Levers

The next few posts will explore this “program” and how a company can get started down the value focussed path.

Enlisting Suppliers to Create Competitive Advantage


Today’s guest post is from Robert A. Rudzki, President of Greybeard Advisors LLC, who has (co-) authored a number of acclaimed business books, including Beat the Odds: Avoid Corporate Death and Build a Resilient Enterprise, On-Demand Supply Management, and the supply management best seller Straight to the Bottom Line.

Feedback is a familiar term to most people, and its principles can be found in many aspects of business. For example, some supply management departments regularly request “feedback” from their internal clients as well as from their supply base. Sometimes this is done formally, with a predetermined list of questions about performance in the past year; sometimes it is done informally. Asking the right questions, and acting upon the feedback, are important elements of improving your performance.

A complementary concept is “feed-forward.” Feed-forward, as opposed to feedback, is a proactive approach. Based on its origins in the technical world, feed-forward watches for and monitors changes in the environment, as a way to anticipate process changes that may be required in order to maintain a desired level of performance. From a business application perspective, it tends to focus on a desired future state, and identifying ideas to help create that future state.

Next-level organizations are interested in both feedback and feedforward insights as one avenue to creating competitive advantage. One way to accomplish this is through a carefully-constructed and executed “Supplier Satisfaction Survey.” Interested to learn more? Take Greybeard’s Supplier Satisfaction Survey.

Could Word Smarts Get You That New Supply Management System Sooner?

You’re an ambitious Supply Management Professional who wants to do the best job you can. (That’s why you read SI everyday.) However, it’s tough to be the best when you don’t have the best tools at your disposal, as it limits your productivity and savings potential. You know you need that new system (be it spend analysis, decision optimization, or next generation supplier information management) and the sooner you get it, the better you’ll do.

However, you know that the company still has tighter reins on spending that are tighter than a prairie dog’s butt in a dust bowl. You need to get around them. Your boss has to want to buy that new system if you have any hope of getting it. How are you going to make that happen?

Ask smart. As per this recent post in the Harvard Business Review on “why it’s better to be smart and wrong than just silent”, if you ask smart, even if you’re wrong, you impress your boss and make it easier for her to help you. Similarly, if you ask for a new supply management system smartly, it will be easier for the boss to agree with you and fight your case.

Which is more likely to get the boss’ support?

I’ve been doing my homework and I think our best chance of hitting that 15% savings target is to identify the categories with the biggest savings potential, not the categories we spend the most on. We’ve been hitting those hard for the past two years and I don’t think there are much savings to be had in them at this point. If we procured a modern spend analysis system, we could quickly rank our categories by total spend and then compare the prices to index prices for the categories using these indexes I’ve identified. A single report would identify our most likely opportunities. Furthermore, we could use the tool to compare our purchase order totals to invoice totals at the end of every quarter and make sure the supplier isn’t overcharging us. And that’s just the beginning of what we’ll be able to do.

or

I don’t know how we’re going to save 15%. Maybe we should buy some consulting services from Supply Management Vendor XYZ and then buy whatever new-fangled tool they recommend.

I don’t know about you, but I think one way is superior.

And if you can spin it in a way that will let your boss take all the credit, then you’ll probably double your chances of success.

What do you think? Can you apply psychology to this situation or not?

What’s the Secret Sauce to Good SPM?

SupplyChainBrain recently published a piece by APQC that outlined 10 Steps to designing an effective supplier relationship management program. It had some good tips, and was dead-on when it said that successful programs have four major components — methodology, collaboration and supply chain synchronization, technology processes, and measurement and rewards — but it overlooked the fact that not all components are created equal.

Methodology, Technology, and Measurement are all necessary conditions, but without collaboration, none will be sufficient. But collaboration is not an instant cure. As the article states, strategic relationships require time, trust, mutual understanding, regular and consistent communications, and mutual commitment to establish a long-term relationship. Collaboration will make the difference between good results and great results, but the great results won’t happen over night. They will only happen after the relationship has had time to simmer. Collaboration is the secret sauce, but it’s not a sauce that can be brought to a rapid boil and served.

A Brief Guide to Procurement Success in the Public Sector

SupplyManagement.com recently ran an article on “12 tips for effective processes” that your public sector organization can use to get the most out of your upcoming eSourcing / eProcurement project if your organization is new to eSourcing / eProcurement. The hope is that there will be a quest for purchasing fire, but even if there is not, these tips will still help.

  1. Offer Guidance
    Make sure internal customers are given proper guidance on what their requirements should address.
  2. Assess Project Risks
    Identify what can go wrong, take steps to prevent the risks, and make contingency plans.
  3. Involve Stakeholders
    Make sure they all get a chance to review the package before it goes out to bid.
  4. Seek External Expertise
    Make sure you have sufficient knowledge before the project is begun.
  5. Insure Sufficient Resources
    Be sure the financial and human resources are in place before the project starts to prevent it from stalling.
  6. Form an Acquisition Plan
    Identify how transactions will occur, how goods and services will be tracked, and how the project will be completed.
  7. Target the Right Bidders
    No project will succeed if the right suppliers are not in the mix.
  8. Evaluate Bids Correctly
    And according to the evaluation methodology set out up front (that was included in the bid package).
  9. Involve Legal and Technical Experts
    These can be internal or external, but all legal and technical aspects are reviewed by competent professionals.
  10. Involve Key Players Early
    And make sure this involvement goes beyond a simple review of the draft bid package.
  11. Monitor the Project
    Projects tend to stall and die when not monitored.
  12. Record Savings Made
    And report progress regularly.

These are all good tips, and not hard to implement. It basically all comes down to preparation, preparation, and more preparation … and the willingness to work with others and, if necessary, share the success.