Monthly Archives: January 2005

Negotiation Management

A negotiation is a dialogue between two or more parties to resolve a disputes or come to an agreement and Negotiation Management is the practice of managing your negotiation strategies, practices, and methodologies while keeping track of how well you doing with respect to identified best-in-class practices and results. In the context of the supply chain, a negotiation usually refers to a formal discussion between a buyer and one or more suppliers with the goal of securing the supply of raw materials, goods, and / or services and negotiation management refers to the process of managing the negotiation with the intent of getting the best possible result.

Negotiation skills are a fundamental building block of negotiation management, and in addition to the ability to ask questions, listen, and construct valid arguments based on market research, the following skills are often requirements of success in any negotiation:

  • The Ability to Define Success
    What would be a successful outcome of the negotiation?
  • The Ability to Define Priorities
    With respect to your goals, what is a “need” and what is a “want”?
  • An Understanding of Power
    Market conditions often convey an advantage to one or more parties in a negotiation. Good negotiation management involves selecting a strategy that recognizes the advantage, or disadvantage, that the party may be at.
  • The Ability to Gain Leverage
    Classic negotiation theory dictates that leverage can be key to obtaining a successful outcome.
  • The Ability to Deal with Deadlock
    Sometimes negotiations will come to a standstill. Those who know how to walk away, analyze the situation, and come back to the table with a different perspective that can move the negotiation forward will generally be more successful than those who cannot.

For more information on negotiation management in the supply chain, and strategies for success, please refer to the following posts:

Market Intelligence

Market Intelligence can be defined as the information relevant to the company’s markets, gathered and analyzed specifically for the purpose of accurate and confident decision making in determining market opportunity, market penetration strategy, and market development metrics. (Wikipedia) In the context of the supply chain, it’s generally used to refer to the information relevant to the company’s Supply Management practice which includes commodity market information, supplier information, and category management best practices.

Providers of market intelligence solutions will usually focus on metric-driven industry benchmarks, pricing indexes, customer-driven or supplier-driven surveys and case studies, industry production data, and/or current industry best practices. They will also typically address one or more of the following “dimensions” in their analysis:

  • Forecasts and Price History
    What is the forecasted demand and how much is the raw material, commodity, or service expected to cost?
  • Supply Base Market Share
    Who are the players in the market and how is the customer base split between them?
  • Capacity
    What is the production capacity of the market?
  • Buyers
    Who are major buyers of the raw material, good, or service in question?
  • Merger and Acquisition Activity
    How are the dynamics of the market changing?
  • Value Chain Analysis
    What are the key cost and price drivers?
  • Emerging Technologies
    What technologies are emerging that may (drastically) reshape the market?
  • Porter’s Five Force Analysis
    That outlines the power balance, or imbalance, that exists between the different players in the market.
  • (In-Depth) Risk Analysis
    What are the major risks from a capacity or sustainability perspective?
  • Government, Regulatory, and Socioeconomic forecasts
    What legislation, proposed legislation, and social trends are shaping or reshaping the market?

Consumers of Market Intelligence can obtain the information from a number of sources, including:

  • Analyst and Market Intelligence Firms
    A number of firms are in the sole practice of gathering and selling market intelligence in one or more markets.
  • Consulting and Solution Providers
    Specialist consulting and solution providers often have in-depth market intelligence in one or more categories or one or more verticals.
  • Supply Base
    Suppliers will often have market intelligence related to their business.
  • Customer Base
    Customers will often have market intelligence relating to their business or consumer needs.
  • Professional Organizations
    The collective membership of a professional organization has access to a large amount of quality information and data that represents a significant amount of market intelligence when taken as a whole.
  • Trade Publications
    The articles in many trade publications will contain specific market intelligence relevant to the subject of the articles.
  • Conferences
    The collective knowledge of the presenters and participants will represent a great deal of market intelligence at many conferences.
  • Internal Experts
    The experts in your organization will have amassed a significant amount of market intelligence in their area of expertise.
  • Blogs
    The new media bloggers delight in providing you with free information that represents current market intelligence as a holistic whole.

For more information on market intelligence in the supply chain, please refer to the following posts:

Logistics Management

Logistics Management, as defined in Wikipedia, is generally defined as the management of the flow of goods, information, and other resources, including energy and people, between the point of origin and the point of consumption in order to meet the requirements of the end consumers. It often encompasses information visibility and integration, transportation and distribution, inventory management, warehousing, material handling, and packaging.

Believed to have been originated by ancient militaries who needed to supply themselves with arms, ammunitions, and rations as they moved from their base to a forward position, logistics management has evolved beyond the military to include a considerable portion of the modern supply chain function. In today’s supply chain, logistics management is responsible for controlling the efficient forward and reverse flow and storage of goods, services, and information between the point of origin and the point of consumption; overlaps with inventory and warehouse management, global trade management, and supply chain finance; and may involve the use of third party logistics.

For additional insights into Logistics Management, see the following posts:

Knowledge Management

Knowledge Management can be defined as a range of practices and methodologies, which may or may not be based on technological solutions, that enable the identification, creation, representation, capture, search, sharing, and distribution of knowledge. Like compliance management, knowledge management is another universally nebulous concept where every proponent in business administration, information systems, management, and library and information sciences will give you a similar, but slightly contradictory, definition.

A Knowledge Management effort is generally undertaken by an organization looking to accomplish one or more organizational objectives, which may included efficiency and performance improvements, the establishment of a competitive advantage, intra-organizational information sharing, a continuous improvement initiative, service management, and talent management. Such efforts often overlap with change management efforts, organizational learning, and wide-spread retraining efforts.

The focus of the effort might take many forms, including:

  • technology-focussed
    where the organization institutes one or more technologies, such as a portal, social network, or customized knowledge management system, to try and improve knowledge capture, retention, and creation
  • process-focussed
    where the organization will institute knowledge management practices as part of its six sigma, lean, or process transformation projects
  • people-focussed
    where the organization will institute technology and practices designed to increase the interaction, knowledge sharing, and collective knowledge creation of its workforce, customers, suppliers, and/or partners

Done right, Knowledge Management can benefit every major practice area of the supply chain, including:

  • Strategic Sourcing
    A Knowledge Management system can capture market intelligence, category best practices, and should cost models that can help a buyer negotiate the best contract for the organization.
  • (e-)Procurement
    A Knowledge Management system can institutionalize best practices, training materials, and organizational policies for quick and easy access.
  • Inventory Management
    A Knowledge Management system can maintain historical trends, overhead calculations, and cost models that will allow an organization to determine the best inventory management solution for each category (vendor managed, third party, or in-house).
  • Compliance Management
    A Knowledge Management system can store, index, and allow for easy search and retrieval of the relevant information to your organization with regards to Sarbanes-Oxley and other financial reporting requirements; RoHS, WEEE, REACH, the ELV and other product compliance requirements; the Mod-Act, USMCA and other import/export and free trade acts. This helps your organization to insure that you are meeting all financial, regulatory, and trade requirements in each activity you undertake.
  • Global Trade
    A Knowledge Management approach can help guide your employees through the many steps of the import process and the export process.
  • Sustainability and Corporate Social Responsibility
    A Knowledge Management system can keep track of initiatives, best practices, and optional reporting standards (which can raise your profile and brand in the marketplace).

For more insights into how Knowledge Management can benefit your supply chain, please see:

Inventory Management

As per Wikipedia, inventory consists of the goods and materials held available in stock by a business. Inventory Management is the process of managing inventory in an effort to insure that a business has the goods and materials available when it needs them, but does stock the goods and materials it does not need, or stock materials too far in advance of the actual need due to the associated cost with warehousing the materials.

Advanced inventory management, also referred to as inventory optimization, is becoming more common as companies look to lean their operations and supply chains. These strategies include Just-in-Time inventory management, Vendor Managed Inventory, advanced forecasting, and even donating excess inventory. The reality is that inventory, whose carrying cost can often exceed 30% of the product value, is expensive, and better management can greatly reduce the overhead costs, as well as the depreciation losses associated with holding too much inventory.

For additional information on inventory management and inventory reduction strategies, refer to the following posts: