Monthly Archives: February 2009

Dead Company VII: Even More Ways To Avoid the GraveYard

In Part IV we reviewed Brian Solis’ TechCrunch post on Fear Kills Businesses Dead where he proffered twelve generic suggestions that any company can use to grow in this economy. In Part V we reviewed ten “essential strategies for weathering the economic storm” from Christopher Lockhead’s guest post on Dan Farber’s Outside the Lines CNet blog. In today’s post, we’re going to cover 10 supply chain initiatives that you can use as a buyer to not only help your company survive in this downtown, but actually thrive, courtesy of Terry Harris of Chicago Consulting, as posted in a recent Industry Week article.

  1. Redesign your Distribution Network
    It’s been well establish by both analyst firms and leading vendors alike that decision optimization can save a fortune — 12% on average (according to two back-to-back studies on advanced sourcing strategies from Aberdeen) and up to 30% or 40% on some categories when deployed for the first time. Furthermore, in my experience there are two areas for unprecedented savings opportunities: services contracts and network re-design to optimize logistics spend, inventory holding cost, and import and export tariffs.
  2. Compete on Service
    If you’re providing a product that is essentially a commodity, in this market, you’ll be price-pressured to the brink of bankruptcy if you try to compete on price alone. So compete on service. Make your customer’s life easy and be a joy to work with. If they struggle with inventory, offer VMI. If they struggle with logistics, offer 3PL services. Etc.
  3. Re-bid Your Freight Spend
    Due to rapidly declining demands, ocean freight rates have dropped more than 50% from last year’s summer highs. Rail and Intermodal traffic has also been dropping at a rate of 6% to 10% a month for the past few months, and rates have been declining steadily as well. It’s a perfect opportunity to put your freight out to tender.
  4. Invest in Non-Transportation Resources that Offset Transportation Costs
    Inventory, smarter labor, and better technology can all reduce transportation costs. Reducing inventory, and storage space requirements, can halve overhead costs, which can be as high as 30% to 35% of product value in some companies. Better technology can streamline operations to minimize logistics and storage costs. And smarter people, properly trained in the latest best practices, can find innovative opportunities for reducing spend further through award reallocation, innovative ideas for packaging reduction, etc.
  5. Fill Orders Smartly and Flexibly
    Only ship from a single location, and make as few shipments as possible. If you’re fulfilling orders for multiple customers from overseas locations, ship them in one shipment to a local warehouse at the port and then divide the order into separate trucks.
  6. Optimize Safety Stocks and Order Quantities
    Make stock/no-stock decisions based on profit margins and SLAs, use pull deployment across the board, and optimize order quantities. Don’t stock low-demand low-margin non-critical items, reserve your costly storage space for high-demand, high-margin, and critical items necessary to fulfill SLA requirements. Implement up-to-date supply chain visibility applications that pull when a trigger point is hit.
  7. Accelerate your Forecasts
    Increase the frequency at which your forecasts are updated to better sense, and respond, to demand changes. Monthly forecast updates become weekly, and weekly forecast updates become daily. Review exceptions as soon as they arise.
  8. Re-engineer Packaging
    Packaging costs money. A lot of money. There’s the material cost. There’s the storage cost. And there’s the transportation cost. Find a way to use less packaging for all of your products.
  9. Use Cost-Effective Transportation Modes
    Don’t expedite. Don’t use air. Etc.
  10. Go Green
    You can go green and save money. Less waste, reduced disposal costs. Less fuel, smaller transportation costs. Savings opportunities abound.

Crossing the “Valleys of Despair” in Advanced Planning and Scheduling

Last summer, the Supply Chain Management Review ran a good article on “How to Succeed with Supply Chain Planning” that is very timely now as smart companies acquire advanced software systems to help them save money in this downturn while their dumb counterparts cut the budget and stick their heads in the ground like ostriches waiting for this golden opportunity to just pass them by.

APS tools are not a new invention, having been around in one form or another for at least ten years. The difference is that today, you have on-demand best-of-breed options from companies like Kinaxis, MCA Solutions, and Servigistics in addition to the old standby solutions from the big ERP players like Oracle, SAP, and SSA Global. However, enterprise deployments are still time consuming, typically requiring three to six months for the on-demand options for mid-size manufacturers and nine to eighteen months for the on-premise options for large manufacturers. However, many implementations, especially on-premise installations on top of on-site ERP installations, still follow a well-defined pattern with periods of difficulty that the authors identify as “valleys of despair”.

APS tools are important, especially for organizations that manufacture or supply products to end-customers, because, as the article points out, they can significantly decrease operational costs and noticeably increase on-time delivery and customer responsiveness. For example, after implementing APS, one electronics company found that it could respond to demand changes in minutes, as opposed to weeks, and increase on-time delivery by 15%. However, the improvements are only realized if the tools are properly implemented. While proper implementations can save millions, improper implementations can cost millions and, if you’re really unlucky, cause bankruptcies. (Remember the Nike fiasco? Or the Aris Isotoner kerfuffle? Or the Foxmeyer implosion?)

So what are the valleys of despair and how do you react to them?

  1. The Solution Doesn’t Work
    The first crisis occurs right after the design phase when expectations collide with reality. When the solution is run for the first time with a production data set, the project team is likely to get an unwelcome surprise: seemingly unintelligible output, often accompanied by system performance problems. APS systems are complex pieces of software and it takes time to properly configure the solutions, to load all of the data, to tweak performance so that run times aren’t excessively long, and to work out the kinks. Even with the best efforts, it will take a few iterations before performance enters the expected range. The key is to remember the great advice given to us by The Hitchhiker’s Guide to the Galaxy and Don’t Panic.
  2. No One is Using the Solution
    The second crisis occurs right after the solution moves into production. The business users — the supply planners in the supply chain organization — find it difficult to interpret the output and are confused by the planning model and solution behavior. After a brief struggle, many users revert to the comfort of familiar spreadsheets and abandon the solution altogether. The key to success is to establish a comprehensive training program that starts before the design phase (allowing the supply planners to provide input into model formulation), continues through development (allowing the power users to perform user testing), and goes right up to deployment (ensuring that the planners will be able to fully, and properly, use the system).
  3. The Business Has Changed
    The final crisis occurs after one or more business conditions change and the models in the APS no longer reflect operational reality. If the planners don’t understand how the changes affect the APS model and outputs, they will “drift” away from the solution. The key to crossing this valley is to form a permanent support team and insure that they work with planning regularly to update and adjust the model as needed.

It’s a great article and I highly recommend you read it in its entirety.

SaaS Contractual Considerations: Part II

Despite the claims to the contrary from the monolithic on-premise players who are threatened by the new platform and all of the advantages it has to offer, SaaS is gaining momentum. The best evidence I have to offer is the rate at which analysts and bloggers, including yours truly, are getting inquiries into how to evaluate these offerings from a functional and TCO perspective and how to construct the contract. And it’s not just buyers who want to know what needs to be in the contract to protect their investment. Providers also want to know what clauses they should be including to protect themselves as well.

As I am not a lawyer, I cannot claim to be an expert on contract construction of any kind, but I can claim to be very familiar with IT contracts (as someone who has always handled his own and been involved in their construction and review at a number of companies) and to have considerable knowledge with regards to issues that need to be addressed on both sides of the table. Thus, I give you the doctor‘s top issues for consideration when negotiating your next SaaS contract in addition to the standard issues of term, fees, liability, representations, warranties, confidentiality, insurance, indemnity, rights, relationship, dispute resolution, publicity, and government law that your lawyers will remind you of in every contract drafting. Today, we’ll focus on the supplier:

For the Supplier:

  • We’re Not Responsible for Your Network
    You are responsible for your software and network, and not your client’s software and network. If your client’s ISP goes dead, not your problem. If your client’s router starts acting flakey and randomly blocking required ports, not your problem. Your support requirements cease the minute you are able to demonstrate the problem is not on your network.
  • We’re Not Responsible for Your Systems
    As a provider you are responsible for your software and your network, not your client’s software and network. As long as you provide the client with a complete list of compatible software products and supported versions, and the client agrees to it, you’re under no obligation to support the client should they choose to use other products or upgrade to non-supported versions before you have certified that such products are compatible with your system. I.E. if IT upgrades all the browsers before you certify them as compatible, and your system doesn’t work, not your problem if the client agrees in the contract to only use, and expect support on, pre-agreed browsers and supported versions thereof. Of course, in fairness, you should expect to have to support new versions within a certain time-window and agree to do so within a realistic time-window.
  • We’re Only Responsible for the Security of Data in our Systems
    You’re required to follow industry standard best practices around data security and insure that all confidential and personal information on your systems is appropriately encrypted to the level of security agreed upon in the contract. However, you’re not responsible for what your client does with that data once they extract it from your systems. If they decide to cut and paste out of a secure browser session into an unsecure notepad file on a hacked PC, you cannot control that and have no responsibility for the consequences of such action.
  • We’re Not Responsible for Disasters Beyond our Control
    You’re responsible for your software, systems, and data centers to the extent that you have control. Your Force Majeure clause says that you are not liable for damages if both of your power providers go black or if both of your internet connections get severed because of a natural disaster or other government or terrorist action beyond your control. That being said, if your providers stay dark for more than a short period of time, it’s your responsibility to transition to a backup facility or enable your client to set up a temporary instance of your application in their facility as per the terms that any reasonable buyer should be expected to insist on in the SLA.
  • Standard Rate for Services Above and Beyond our Standard Offering
    You’re responsible for support, maintenance, upgrades and other services you agree to — and that’s it. Although you are happy to go above-and-beyond your service requirements, make it clear that you do not do custom work for free and that any custom tasks or services will be billed at a standard hourly or daily rate on the monthly invoice. Otherwise, the buyer might say “we thought that was free” and put you in a pickle if you hired additional resources to support the buyer above-and-beyond the agreed upon service levels.

Be sure to check out the Master “Software as a Service” Managed Services Agreement in the Procurement-Based Contract Templates, Version 2, that is made freely available to you by Stephen Guth of The Vendor Management Office blog.

SaaS Contractual Considerations: Part I

Despite the claims to the contrary from the monolithic on-premise players who are threatened by the new platform and all of the advantages it has to offer, SaaS is gaining momentum. The best evidence I have to offer is the rate at which analysts and bloggers, including yours truly, are getting inquiries into how to evaluate these offerings from a functional and TCO perspective and how to construct the contract. And it’s not just buyers who want to know what needs to be in the contract to protect their investment. Providers also want to know what clauses they should be including to protect themselves as well.

As I am not a lawyer, I cannot claim to be an expert on contract construction of any kind, but I can claim to be very familiar with IT contracts (as someone who has always handled his own and been involved in their construction and review at a number of companies) and to have considerable knowledge with regards to issues that need to be addressed on both sides of the table. Thus, I give you the doctor‘s top issues for consideration when negotiating your next SaaS contract in addition to the standard issues of term, fees, liability, representations, warranties, confidentiality, insurance, indemnity, rights, relationship, dispute resolution, publicity, and government law that your lawyers will remind you of in every contract drafting. Today, we’ll focus on the buyer:

For the Buyer:

  • Data Export, Backup, & Security
    It’s your data and you should have full access to it 100% of the time and the ability to extract some of it or all of it on a whim with little or no notice to a standard, open format such as CSV, EDI, or XML. Of course, if the provider is hosting your entire ERP system and you have Gigabytes of data, expect to pay a bandwidth usage fee if you plan to do this regularly, or a service fee if you require the provider to back it up to encrypted DVDs or Tape and courier the data to you. Similarly, it’s your data and you have every right to expect it to be secure and available no matter what. Insure that the provider is required to do complete backups at least daily, incremental backups at least hourly, and required to store a copy of the encrypted daily backups in an off-site location.
  • System Availability & Up-Time
    One of the attractions of SaaS is the 24/7 uptime that your average company IT shop, that works 9 to 5 in one time zone, can’t deliver. Make sure the system has a guaranteed up-time of 99.999% when you need it (e.g. between 8 am PST and 8 pm GMT if your users are predominantly in North America or Europe) and that you have at least 99.5% uptime the rest of the time, with scheduled maintenance only occurring in agreed upon time windows with adequate notice.
  • Pay For Use
    The beauty of SaaS is the scalability it offers you and the ability to add or subtract users as needed. Make sure you’re SaaS agreement only charges you for the number of users with active accounts (subject to any minimum number of seats you might have agreed to) on a monthly basis.
  • Guaranteed Response Time
    There’s no perfect software system and something will inevitably go wrong with on-demand just like something inevitably went wrong with your current on-premise system. Make sure that the provider agrees to start investigating all outages immediately during agreed upon normal operating hours for your business and within 30 to 60 minutes otherwise. Make sure they are required to get back to you with progress within a maximum timeframe of 60 minutes and to report on progress on an agreed upon schedule.
  • Escrow & Guaranteed Availability
    You generally select an enterprise system with the intent of using it for at least the mid-term, if not the long term, and if a system works well for you, the last thing you want to happen is for the provider to disappear (either due to financial failure or M&A) and take its system with it. Thus, it’s important to take precautions that will insure that, no matter what, you will have continue access to the system for as long as you so desire. The way to do this is to (1) insist on escrow and immediate access to the updated source code and related documentation which is to include required system architectural designs, complete installation instructions, and maintenance and support manuals that are kept up to date on every release and (2) forced support for a minimum period of time on material change of ownership, including the option to acquire the system from escrow at an agreed upon perpetual (annual) license cost at the end of the the minimum support period if the acquiring company no longer wishes to support the system.

Be sure to check out the Master “Software as a Service” Managed Services Agreement in the Procurement-Based Contract Templates, Version 2, that is made freely available to you by Stephen Guth of The Vendor Management Office blog.

Rockin’ Out at the Resource Site

Did you know that the newly redesigned Sourcing Innovation Resource Site, always immediately accessible from the link under the “Free Resources” section of the sidebar, continues to add new content on a weekly, and sometimes daily basis? Unlike many “resource”, “best of”, or “portal” sites which are abandoned almost as quickly as they are thrown together, the resource site has been steadily adding content and functionality for almost a year now.

In fact, there have been over 150 resource additions in the past week alone, including:

  • 38 conferences and seminars, bringing the total number of upcoming events to 257 and
  • 27 on-demand training classes, bringing the total number of training options to 82.

This brings the total number of unique, active resources to 1,942, which breaks down as follows:

  •   18 Analyst Firms
  • 150 Blogs
  •   20 Centers of Excellence
  • 625 Companies
  • 164 Conferences
  •   24 Job Sites
  •     5 Journals
  • 315 Linked-In Groups
  •   57 Podcasts
  •   27 On-Demand Classes
  •   47 Publications
  •   10 Roundtables
  •   72 Societies
  •   68 Seminars
  •   55 Training
  •   27 Webcasts
  • 241 Webcast Archives
  •   17 Workshops

And with the new site-search page, it’s easier than ever to find what you’re looking for.

Let’s say you wanted to find a live event on “optimization”. Just go to the search page, select the events, and search.

 

Search :
 Analysts
 Blogs
 Centers of Excellence
 Companies
 Job Sites
 Journals
 Linked-In Groups
 Publications
 Societies
 Conferences
 Podcasts
 Roundtables

Seminars

 Training
   On-Demand Training
 Webcasts
   Archived Webcasts
 Workshops

 

 

Search Results for ‘optimization

Training Classes

Dates Conference Sponsor Added Flag
2009-May-8 to

2009-May-9

Supply Chain Optimization

Madison, WI, USA

Wisconsin School of Business Last Quarter Flag

 

Locating trade resources is just as easy.

 

Search :
 Analysts
 Blogs
 Centers of Excellence
 Companies
 Job Sites
 Journals
 Linked-In Groups
 Publications
 Societies
 Conferences
 Podcasts
 Roundtables

Seminars

 Training
   On-Demand Training
 Webcasts
   Archived Webcasts
 Workshops

 

 

Search Results for ‘trade

Blogs

Blog Blog Master Type Added Flag
Global Trade News Integration Point Sourcing

Flag

Centers of Excellence

Center of Excellence Type Added Flag
Center for Global Trade Education and Compliance Academic

Flag

Publications

Publication Added Flag
Global Trade Review

Flag

Trade Finance Magazine

Flag

World Trade Magazine

Flag

Webcast Archives

Original Date Webcast Sponsor Added Flag
2008-Jul-15

00:00 GMT/WET

Automating Related Party Trade at Agilent: A Case Study Management Dynamics Last Month

Flag

2009-Oct-23

00:00 GMT/WET

Global Trade Compliance Webinar: Automating the Import Supply Chain Management Dynamics Last Month

Flag

 

So next time you need some information, don’t forget to search the resource site and the blog (using the quick search, which comes in basic and advanced varieties, on the sidebar). You might just find what you’re looking for.