Monthly Archives: October 2009

All Brands are Niche Brands

I loved the title of this recent article in Strategy + Business. All Brands are Niche Brands. It’s true. It doesn’t matter what you sell — automobiles (which the article was about), computers, music players, clothing, fast food, etc. You name it, it’s niche. It doesn’t even matter if the industry has a clear “market leader”, like Microsoft in operating system software, because, when you get right down to it, even though Microsoft might still have 85% of the OS market, they have so many versions that there is no true majority leader. Furthermore, as Linux and Mac OS X gain market share, their market is shrinking.

As Stephen Dubner and Steven Levitt, authors of Freakonomics, and Chris Anderson, author of the Long Tail, have noted, with a global population approaching Seven (7) Billion, two standard deviations from the mean is fast becoming a sizable market in its own right, with a potential market size of up to 280 Million (as only 95.4% of the global population is within two standard deviations of the mean). If we subtract the 39% living in poverty, and then restrict our market size to the middle class (about 45% in non-third world economies), that still leaves a potential global market size of up to 76 Million. And if even only 1% of that market would be interested in your product, that’s still a sustainable business for a small company.

Plus, with product proliferation almost out of control in some verticals — such as cell phones, media players, and clothing — it should be easy to see that niche markets are fast becoming the norm.

So next time you’re sourcing, remember that you’re not just sourcing a commodity, you’re sourcing a niche product for a niche market and, sometimes, differentiation does help.

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Three Simple Tips for Renegotiating With Integrity

A recent article in ISM’s eSide by Marc Freeman, who is the author of “Renegotiating With Integrity: It’s Not Business, It’s Personal”, offered three simple and straight-forward tips on what to do when you are in the uncomfortable position of having to tell a supplier that you can’t fulfill your current obligation. While never a position we want to be in, it is a position that we can often work out if we take the right approach. After all, there are many a supplier who would rather take a 50% volume reduction in this economy than a 100% reduction (which will happen if you go out of business, for example).

As per the article, renegotiating is the art of revising, altering or changing a previously negotiated contract or relationship. This means that the concept of win-win does not apply. You can’t expect to tell the other party that it won’t be getting what it expected and expect to turn it into a win-win outcome. This means that your focus should be on creating a scenario in which both parties are satisfied enough to move on. If you can move forward, then, when things turn around, the next time you go into a negotiation you might be able to look for the coveted win-win.

So what are the three simple tips?

Actively Listen

Once you have calmly and respectfully presented your case, you need to sit back and listen carefully. You need to find out what the supplier needs, not what the supplier wants. (You already know what it wants. It wants the same thing you want, to maximize its profit.)

The author claims that the best deals are often secured by supply management professionals who do the best job of listening, and all other things being roughly equal, I suspect that this is definitely the case. For example, he notes how he once secured a deal not by matching the price of his competitors, which he couldn’t do, but simply by reducing his price until the buyer could accept it and choose his product because everyone recognized the superior quality.

Be Nice

This means that you have to be genuine and respectful. You can’t fake it. You need to be someone the supplier wants to work with if you want to have any hope of a reasonable renegotiation.

Keep Track of the Orange Ball

The orange ball represents who’s in control. If the renegotiation isn’t moving forward in a suitable direction, you have to find out who has the orange ball and get it back.

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New and Upcoming Events from the #1 Supply Chain Resource Site

The Sourcing Innovation Resource Site, always immediately accessible from the link under the “Free Resources” section of the sidebar, continues to add new content on a weekly, and often daily, basis — and it will continue to do so.

The following is a short selection of upcoming webinars this week and events later this month that you might want to check out in the coming weeks:

Date & Time Webcast
2009-Oct-13

11:00 GMT-07:00/MST/PDT

High Value, High Impact Governance: A Practical Approach
Sponsor: SIG
2009-Oct-13

14:00 GMT-04:00/AST/EDT

Generate Working Capital in Today’s Credit Crisis
Sponsor: Receivables Exchange
2009-Oct-13

14:00 GMT-04:00/AST/EDT

Key Strategies for Establishing an Export Management System
Sponsor: Management Dynamics Inc
2009-Oct-13

11:00 GMT-04:00/AST/EDT

Supply Chain Education: Opportunities Online and in the Classroom
Sponsor: Rush Tracking Systems
2009-Oct-14

13:00 GMT-04:00/AST/EDT

Insights into Global Trade Promotion
Sponsor: Infosys
2009-Oct-14

11:30 GMT-04:00/AST/EDT

Improve Operational Efficiency and Service Level with Factory Planning and Scheduling
Sponsor: IBM
2009-Oct-14

11:00 GMT-04:00/AST/EDT

Operational Excellence Online Conference
Sponsor: Industry Week
2009-Oct-14

13:00 GMT-04:00/AST/EDT

Building a 21st Century Retail Supply Chain
Sponsor: QLogitek
2009-Oct-15

12:00 GMT-04:00/AST/EDT

Evaluating Your Suppliers: Practical Approaches to Getting Results
Sponsor: PMAC
2009-Oct-15

11:00 GMT-04:00/AST/EDT

Redesigning Medical Supply Chains
Sponsor: Supply & Demand Chain Executive
2009-Oct-15

11:00 GMT-07:00/MST/PDT

Supplier Enablement Best Practices
Sponsor: Ariba
2009-Oct-15

12:00 GMT-04:00/AST/EDT

Confronting the Fear Factor: VMS, MSP and the Future of Services Spend Management
Sponsor: IQ Navigator

Dates Conference Sponsor
2009-Oct-20 to
2009-Oct-22
Managing Supply Chain Risks for Critical & Strategic Metals
Washington, DC, USA (North-America)
InfoCast
2009-Oct-20 to
2009-Oct-20
Ariba Spend Management Day
Boston, Massachusetts, USA (North-America)
Ariba
2009-Oct-21 to
2009-Oct-21
Iasta reSource
London, England, UK (Europe)
Iasta
2009-Oct-21 to
2009-Oct-21
2nd Annual North Africa Trade & Investment Conference
Cairo, Egypt (Middle-East)
Exporta
2009-Oct-22 to
2009-Oct-24
15th Annual Manufacturing in Mexico Summit
San Carlos, Sonora, Mexico (North-America)
The Offshore Group
2009-Oct-22 to
2009-Oct-22
Ariba Spend Management Day
Los Angeles, California, USA (North-America)
Ariba
2009-Oct-23 to
2009-Oct-24
Supply Chain Capital Decisions
Ottawa, Ontario, Canada (North-America)
PMAC Ontario Institute
2009-Oct-25 to
2009-Oct-28
VisionSync 2009
Tampa, Florida, USA (North-America)
VCF
2009-Oct-25 to
2009-Oct-30
Content World
Orlando, Florida, USA (North-America)
Open Text
2009-Oct-27 to
2009-Oct-27
Ariba Spend Management Day
Minneapolis, Minnesota, USA (North-America)
Ariba

They are all readily searchable from the comprehensive Site-Search page. So don’t forget to review the resource site on a weekly basis. You just might find what you didn’t even know you were looking for!

And continue to keep a sharp eye out for new additions!

Oprah … Host, Actress, Producer, Publisher, and (Unintentional) Destroyer of Supply Chains

While I usually try to avoid anything even borderline with popular culture — as the last thing I want to encourage is rumour, gossip, or unfounded hype — I just couldn’t avoid this topic after coming across this recent article on CIO that did a great job of explaining ‘why the “Oprah Effect”‘ can take down the best supply chains because it’s a serious issue for any retailer who comes up with the next big thing.

The “Oprah Effect” happens when Oprah Winfrey picks a product, which is often a book, but sometimes a favourite thing like a cake or a robe, and advertises it on her show — and when it does, fortune’s are made or lost. When Florida Cake Maker “We Take the Cake” was picked as a favourite thing in 2004, it’s business went from struggling to thriving, but when Oprah declared her love for Kashwere robes, operations were overwhelmed and a lot of potential customers were turned away unhappy when they couldn’t get the product they wanted in time for Christmas. In extreme cases, it can even move markets. When she exclaimed that she’d never eat another burger again in 1996 on her episode on Mad Cow Disease and the cattle industry, beef futures plunged the next day in what industry experts called the “Oprah Crash“.

While an Oprah endorsement can delight a CEO and marketer, it can agonize a supply chain manager who needs to ensure that the product is available for purchase when a customer wants it. Even the largest supply chain can be strained under an Oprah endorsement, and even when it has early warning. For example, Amazon was stocked out of the Kindle within a week of Oprah’s October 24 endorsement of the Kindle and was subsequently out of stock for most of the 2008 holiday season.

But what’s really scary is that the Oprah effect may not be limited to Oprah much longer. With the rise of new super-celebrities on a regular basis and up-to-the-minute trend reporting on the internet, any celebrity’s praise, or disdain, for your product could have a serious impact on your supply chain — as the fashion industry already knows. If Jessica Alba or Angelina Jolie gets photographed in a hot new dress or blouse from a relatively unknown designer, whomever manufacturers the fashion line will likely be bombarded with orders … that they may not be in a position to fill rapidly. If a major actress like Kristen Johnson or Sophie Monk or Alicia Silverston strips down for PETA and denounces fur or, gasp, your fast food chain … you know sales are going to drop (at least for a while). And with celebrities like Beyonce Knowles, Jay-Z, and Brad Pitt almost as popular on the Web as Oprah, it won’t be long now before any top 10 celebrity has the power to cause an Oprah effect to your consumer-driven supply chain.

Are you ready? What’s your “ramp-up plan” in case demand skyrockets overnight? What’s your “disaster plan” if a quote taken out of context suddenly sends your sales — or stock — diving? Don’t know? Maybe it’s time to do some risk analysis and scenario planning and find out.

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Watch Out for the Force Majeure Imposters!

A recent article over on the Association of Corporate Counsel (ACC) website on “the top ten force majeure imposters” by Kate Henry Gonzalez caught my attention because it contains an expose on the ridiculous extensions to the standard force majeure clauses that have started to appear in standard contracts put forward by some suppliers. And while we should all agree that we need to be fair when truly exceptional situations do occur, this a difference between a category 5 hurricane that levels a data centre and two consecutive days of rain in a semi-desert. Seriously.

While each of the 10 situations outlined in the article should be avoided at all costs, the following five are my favourite:

  • Abnormal Weather Conditions
    Two consecutive days of rain is abnormal for Yuma, Arizona. Does that mean your shipment of widgets should be delayed a week? I don’t think so!Only extreme weather phenomenons like hurricanes, tornadoes, and tsunamis should count as force majeure.
  • Telecommunication Error
    The fax machine breaking down could be a telecommunication error. Does that mean the supplier should suspend operations for three days? Puh-leaze! Hook up a PC with a fax-modem or go buy a new one down the street at staples. 10-minute fix, tops!
  • Broken Equipment
    A knob falls of a handle, and all of a sudden the production line comes to a stand-still? Yeah. Right … Not! Put on a glove and crank the handle anyway. Fixed!
  • Inability to obtain sufficient shipment capacity
    Your supplier had fair warning that they had to ship your product to you on a certain date. If they forgot to reserve the capacity with their preferred carriers, too bad. They can pay the premium and use a different carrier.
  • Unforeseen Market Conditions
    No one can predict the market … that’s the risk that comes with doing business. If you can’t handle it, quit. But don’t cry foul when the price of oil increases 25% the next time a pipeline breaks. You knew it was bound to happen.

For more ridiculous situations that your supplier’s lawyers might be trying to slip into the force majeure clause, check out the article. You won’t be disappointed.

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