Category Archives: Auctions

The Problem With Simplified Graphics 5: e-Auctions are Not a Strategy

In our last two posts, we discussed the RFP and how the simplified processes that are typically presented by most analyst firms, consultancies, and consultants miss the main point — you need to have a deep understanding of what you need before you can even think of drafting a good RFP, assuming the situation is appropriate in the first place. As per part 3, there are usually (much) better options for a given situation, but most Procurement departments aren’t aware of them. In fact, the only other option most Procurement departments know about is the e-Auction, which is usually not the right option.

Now, today we’re going to pick on Joël Collin-Demers again because his post on e-Auctions gets most of it right.

In his post he breaks new sourcing events down into three categories:

  • no apples to apples comparison capability -> don’t auction
  • strategic or mission-critical -> don’t auction
  • clear specs and 3 or more willing suppliers -> don’t auction yet

And this is pretty close. The reality is that clear specs, apples-to-apples comparison, and 3-or more willing qualified suppliers is more than a don’t auction yet — it’s often a don’t auction, ever.

According to Joel, if you:

  1. run an RFI to qualify suppliers as real potentials
  2. run an RFP to get the full details and verify that the product/service and supplier will serve your needs and you’d be okay with awarding a bid
  3. run an RFQ to get initial pricing, and then select a set of suppliers within, or close to, price tolerance …
  4. you can then run an e-Auction to get the BAFO and find the real value.

But this isn’t always the case.

  • even if you are fully transparent up front, the suppliers who participate won’t be super excited about it and the best suppliers won’t participate
  • the suppliers who do participate will hold back significantly on their bids since they will expect to have to drop considerably during auctions, and you may end up cutting some before the auction because it looks like they won’t be within your price range
  • a desperate supplier will cut too deep into its own margin to win, and that can put it in financial distress which will jeopardize your supply and negate the whole point of the event
  • if a supplier cuts margin too much, they will inevitably cut quality, even if you tell them they don’t have to — that’s just how they see auctions

Auctions shouldn’t be used for anything you need an RFP to qualify a supplier, product, and/or service for. Period. Auctions should only be considered for that for which you don’t need an RFP. After all, nothing prevents you from doing a multi-round RFQ, with feedback between rounds, which will get you the BAFO that won’t jeopardize the product quality or jeopardize the supplier’s existence. In other words, the situation in which you can safely consider an auction is a lot smaller than Joël’s graphic seems to indicate.

Especially since repeat auctions on the same product or service, as we have written before, actually increases costs!

Follow Joël Collin-Demers over on Pure Procurement.

Cost Reduction … it Starts With Cost Increase

It used to be cost reduction, which was focussed on cost cutting, started with the one-trick pony of cost cutting by any means necessary, which typically took the form of e-Auctions, RFPs to new suppliers, and GPOs that could aggregate and leverage huge volumes — all tricks that are rearing their ugly heads again with the rapidly rising costs thanks to inflation, tariffs, and global instability.

They all work just fine in the short term, but they all come back to bite you in the backside in the long term. Here’s why:

  • e-Auctions: find savings by squeezing margins, and you can only take those out once, and once inflation comes back, costs go up
  • RFPs: designed just to find the absolute lowest price attracts suppliers who cut corners, underpay their staff, and offer no service while alienating your current, more trustworthy, suppliers
  • GPOs: can aggregate volumes and lower prices, but then you are dependent on them, and paying their markup … forever

None of these is the long term answer.

When we first started discussing cost reduction two decades ago, the key methods we focussed on were:

  • strategic supplier relationships and customer of choice: so that they put the effort into being your supplier of choice and finding their own ways to keep costs down (streamlined operations, better raw material sourcing, etc.)
  • supplier investment and development: if the supplier is smaller, or not as advanced, they’ll only do so much on their own, so your efforts to invest, improve, and guide them (through early payments, low-cost new line financing, etc.) could greatly lower your costs over a multi-year engagement
  • strategic sourcing decision optimization: where you did a multi-objective optimization that took all of the cost factors (unit, transportation, warranty, service, waste etc.) into account as well as risk (that could cause “savings” to evaporate over night) and quantitative assessments of other key factors

And those are all good techniques in (semi) normal times. But these are not (semi) normal times. These are almost unprecedented times. Between natural disasters, geo-political conflicts and wars, and terrorism, we are dealing with unprecedented simultaneous reductions and closures of major maritime shipping lanes (the Panama Canal, the Red Sea, the Strait of Hormuz), unstable (and rapidly escalating) fuel costs, regular supplier and carrier failures, unpredictable crop and raw material availability, etc. all at the same time. Old friends becoming foes, or at least frenemies; friend-shoring, near-shoring, and home-shoring finally gaining ground (despite being promoted and the right answer for decades); and supply chains being swapped whenever possible.

We’re in times where these techniques, while still good, can’t always address all of the situations. Plus, if you’re constantly adapting to what’s available now, versus focussing on what you should be building, you’ll be in a constant, unstable, state of affairs, caught off guard with every flux, and constantly on the brink of ruin.

You need to stop working sourcing event to sourcing event, procurement to procurement, and disruption to disruption and start working on transforming your supply chain to a more resilient long term supply chain. This will require identifying which safe countries and regions (likely to have long term geo-political and trade stability with your home and/or destination countries) you should be doing business with, where solid supply bases could be, and how you could construct a real supply chain from the source countries to the destination countries that don’t depend on unstable source points.

Then you have to engage the carriers, find partners to help you manage the export and import requirements and take advantage of FTZs (free trade zones), build or acquire intermediate warehouses and cross-docks, and be ready for trade with the local suppliers. Those will typically include multiple suppliers you are not currently working with, and they may need to upgrade their production lines, operations, services, etc. to serve you to your level of expectation. This will incur costs that your suppliers and partners will need to incur, which will need to be passed onto you. Which means, in the short-to-mid-term, your costs will increase. But if you design the right, stable, supply chain networks that you can use for years (or decades), develop the right suppliers, and maintain volumes, as operations improve, up-front costs get amortized, and economies of scale get optimized, costs will go down, and with long-term agreements, over multiple years, your company will see previously unrealized savings while your peers see their costs go through the roof.

So if you want to save money, you better be prepared to spend.

MarketDojo has stepped up it’s Mid-Market Game!

The last time we covered MarketDojo (which recently had a majority stake in the company acquired by Esker) was in 2016 where we noted that marketdojo opens the dojo to suppliers as well after introducing you to MarketDojo in 2014 back when it was a simple RFX/e-Auction platform with some category intelligence and SIM (in our posts on how you could walk your own way and plan your own path). Since then, they have improved the platform greatly. For details on some of these improvements, we recommend their 2016 Vendor Analysis on Spend Matters by Jason Busch (Part I, Part II, and Part III) and their 2020 Vendor Analysis on Spend Matters by Magnus Bergfors (Part I, Part II, and Part III) [Pro or ContentHub subscription required].

Today, we’re going to quickly overview the primary capabilities of the platform, and then focus in on the new and advanced capabilities added since our last review.

MarketDojo is primarily an e-Sourcing platform with foundational supplier management (information and relationship capabilities) and contract tracking (baseline governance). (They still have their categorydojo solution, where they identify current market opportunities that you may want to pursue, but that isn’t the focus of this piece, so we will refer you back to previous articles for details on that functionality.)

e-Sourcing primarily consists of (multi-round) RFX capability, lot-based e-Auctions, and quick quotes (for quick one-time buys/quotes where full sourcing events are not needed). e-RFX creation is quick and easy — define some basic meta-data under settings, add any necessary documents, create the specific questionnaires and additional supplier data collection forms, define the items (which can be lotted in RFX as well as Auctions), add the collaborators (that can be given full access or limited view access), and even invite new suppliers (which can be onboarded later if the responses to the survey forms look good).

The major improvements and/or differentiation since we covered them last is in the


event instantiation
they now support templates, with a library of out-of-the-box templates (for the categories they track in categorydojo and then some) for RFX and e-Auction as well as custom templates built by the organization
survey creation
(in beta) you can now use Bard to identify common questions / characteristics of a category or product/service and then edit the form accordingly [which is a decent use of NLP, gives you some good ideas you might miss but keeps you, the intelligent human, in full control]
lots
lots now support transformational bids (where bids can be marked up by a percentage or a fixed amount to implement switching costs or penalties for reduced quality/utilization rations) as well as bids in DPD (Dynamic Parcel Distribution), FOB (Free on Board), and EXW (ExWorks).
bids
bids can defined as a complex formula over an arbitrary number of bid components and they support a brand new formula builder
collaborators
collaborators weren’t part of the initial solution, and they didn’t have tiered access
bid ranking
easily see the top bid for every item in every lot in a default lowest cost award scenario and easily dive in to see all the bids for every item of every lot in rank order
bid component ranking
see how every bid component ranks against all supplier bids for an item; this helps you identify the cost components that a #2 or #3 supplier (that you want to do business with) is not competitive on (such as freight, overhead, etc.), which might allow you to work with the supplier to get those cost components down to make their bid more competitive
dynamic RFX round creation
you can easily create a new round and control which suppliers and collaborators from the current round get invited to a new round

And, of course, the quick-quote functionality is brand new. These are super simple. All that a requester has to specify is what do they want, when do they want it by, what requirements must be satisfied, what are the payment terms, and which (approved) suppliers should it go out to and off the quote request can go. They can also attach spec documents, add special instructions, and request physical copies, but that’s not necessary. And if they want a certain currency or quotes in a certain unit of measure, that can also be specified. When the quotes come back, they’ll see an easy-to-understand quote summary and can choose one for award. Easy-peasy and, most importantly, the spend is captured and can be managed.

The supplier information management primarily covers the onboarding of new suppliers, to ensure that the appropriate information is captured, and then supports ongoing maintenance of the data. Onboarding is quite simple. A buyer defines the basic supplier information (name and corporate e-mail address), adds any mandatory and optional tags (such as DPST Tier, ESG, Minority, specialized category, etc.), selects the questionnaires they want the supplier to answer (of which a default set will be automatically selected upon tag definition), identifies the business users, either by role or by name, that will approve the forms as the supplier returns them, and then the corporate/contact email the onboarding request will be sent to (and the language the request should be sent in — it’s relevant to note that MarketDojo now supports 23 languages in its platform, but if you want the forms in 23 languages, someone will need to translate them, unless you are using MarketDojo out-of-the-box forms where those forms have already been translated).

The relationship management solution is straight-forward as well and is primarily designed to track supplier contacts and organizational users, associated sourcing events (that they participated in, not just awards), onboarding status (by requested survey/form) and associated surveys, contracts, identified innovation opportunities, and activities. Activities have a type (such as call, task, objective, audit, review), an assigned organizational user who is responsible for ensuring the supplier completes the activity, associated documents, organizational (and user) notes, and possibly even an (optional) associated hierarchy of sub-tasks.

Reporting has been updated and is currently supported in PowerBI through MarketDojo’s OpenAPI (and it is also supported by MarketDojos partner SpendKey) and the default built in reporting suite is pretty decent for a Sourcing platform with click-through dashboards on contracts, sourcing events, suppliers, overall spend, spend by category, spend by supplier, spend by country, spend distribution, PO (vs non-PO) Analysis, Compliance, and even Supply Chain Geographic Coverage. While not a full-fledged analytics platform by any stretch of the imagination, it’s enough to give buyers some insights as to where they may want to begin their analytics efforts if they are looking to increase savings, increase diversity, increase compliance, or decrease risk.

Contract management is baseline. It’s basically a searchable meta-data index of contracts, which can be associated with suppliers. However, for smaller mid-size organizations, that might be all they need.

MarketDojo is a great mid-market SIM-powered sourcing platform at an affordable mid-market price point.

SourceDogg dogs the Sourcing Process so You Don’t Have To!

SourceDogg was founded over a decade ago (in 2009 in Ireland, with the UK subsidiary opening a decade ago in 2013) by founders from the construction industry who decided they just didn’t have any good tools for sourcing products and managing suppliers. Since then, it has evolved into a full indirect Source-to-Contract application for requesting (intake support) and sourcing products (and services) (through traditional RFX and e-Auction), managing suppliers (with information, relationship, compliance, performance, and development support), and managing contracts for customers across a wide range of industries, including a strong customer base in manufacturing, pharma / health-care, and CPG/F&B.

Like the majority of modern Source-to-Contract applications, it is a fully SaaS-based product that can also be integrated with your organization’s ERP to pull supplier and product data, especially on initial product deployment. And, like the majority of modern Source-to-Contract applications, it has a fully functional Supplier Portal that allows suppliers to fully interact with all of the sourcing, management, and contracting processes employed by the organization.

The process starts with intake, where an organizational user can request a product or request a supplier. When a user needs a new product, they can go to the web portal and select the appropriate option (by clicking on the appropriate tile) that lets them do a general product request or a request in particular categories defined by the organization. When they make a general request, the application walks them through the process (using wizard-like functionality) to collect the appropriate information on category, volume, expected cost, requirements, etc. so that a buyer can kick off the appropriate sourcing process. Category specific requests function similarly, but are designed to minimize the process steps and information required for commonly requested categories. Now, if you’re using our core requirements for intake, as defined in Part 37 of our Source-to-Pay+ series Investigating Intake – Diving in to the Details, it’s not quite a full intake platform as there’s no budget tracking and process visibility (and in-process messaging depends on whether or not the requester is made a member of the sourcing event team), but it’s better than what many traditional sourcing platforms offer with respect to intake (if they even offer intake at all). Plus, SourceDogg is continually improving their product and we do expect their intake capabilities will continue to improve over time.

From intake, we move onto sourcing which supports full, multi-round, e-RFX and e-Auction with all of the typical functionality that you expect. One thing that stands out is their ability to include matrices (and built-in formulas) in not only the quotation fields, but all forms and elements of the process, allowing the organization to collect matrix options for product/packaging configurations, team configurations (on services), compliance/certification options, and so on.

As expected, setting up an event in SourceDogg is super easy. You define the typical sourcing event meta data (name, description, products, team, internal budget estimates, scoring system, etc.), create the content (forms and bid matrices), invite the suppliers (who need to already be defined/onboard in the core supplier management module), create the FAQ (which can be extended as needed during the process), and release it into the wild. (Suppliers can then login to their portal upon receiving the notification and fill it out within the designated window. If the bid sheets or data collection forms are complex, they can be output or collected using every Purchaser’s favourite tool and format, Microsoft Excel.) When the event concludes, the responses can be viewed, various side-by-side reports generated (and output to multiple standard formats including DOCX, PDF, and, of course, Microsoft Excel), responses scored, and final decision(s) recorded in the tool (and an email auto-generated and sent to the winning supplier[s] if desired). There is also the ability to capture notes at a question level (by individual who reviewed/scored the response), the supplier level, and the project level.

e-Auctions are setup similarly, and, as expected, run for a much shorter time. The degree of feedback presented to the suppliers depends on the configuration. Upon event completion, the platform automatically generates reports ranking the bidders on cost or, if the event was preceded by an RFI/RFP with a qualitative component, on a weighted score. (And, of course, the buyer can always go in and view the complete bid history.) Note that the Q&A feature can be used to post updates during the auction to all suppliers, a supplier group associated with a lot, or just a specific supplier who asked a question or obviously needs guidance.

Supplier Management consists of four primary modules: Supplier (Information) Management (SIM), Supplier Relationship Management (SRM), Supplier Performance Management (SPM), and Action Plans.

Let’s start with Supplier (Information) Management. The system tracks all the core supplier meta-data you would expect as well as all associated contacts, product data sheets, RFX and other data from specific collection effort (from SRM, SPM, or Development Actions) responses, certifications, contracts (including full version history support), other relevant documents (the organization wishes to track), and any critical notes. It also maintains a full-history of interaction with the supplier that can be viewed and queried as well as allowing the supplier to be tagged using category and location tags (that can be defined by both the buyer and supplier.

The Supplier Relationship Management module allows the organization to define supplier reviews, track the results of those reviews, and define actions to be completed by the supplier and followed up on by buyer personnel when the supplier indicates the action has been taken. It’s nothing fancy, but it gets the job done efficiently, and that’s what’s important.

The Supplier Performance Management module allows the organization to design and track KPIs and supplier scorecards in support of processes to measure, analyze and manage supplier performance. The scorecards can be simple or complex across a wide range of metrics and categories. It really depends on what data the organization has and is willing to collect (through surveys) or enter into the application. (At present, it does not integrate with risk/etc. data feeds out of the box, but if these feeds are pushed into your ERP and associated with suppliers and products, that data can be pulled in.) Creating a Performance Review is easy. Once simply creates an instance, and a record for every area, sub-area, and rating that one wants to record. The review can then be sent to as many team members as you want and they can be limited to rating specific areas, sub-areas, or records, as appropriate.

The Action Plans module allows for the creation of specific improvement plans and non-conformance reports for a supplier that needs to improve generally or specifically on one product. The Action Plan modules supports multiple default plans (called forms) that can be used to quickly an initiate a new action plan. The forms can be used as is or modified to the appropriate situation, and the monitoring team can include as many organizational personnel as required. Once a supplier responds, the team can then accept or reject the response, and once all responses have been accepted, the response can be approved and archived. If performance slips or the issue comes up again, an action plan can also be “reactivated” and parts, or all, of the plan kicked-off again.

Layered on top of all of the supplier related modules is a supplier visualization dashboard for non-procurement organizational users and executives that make it really easy to get statistics on organizational suppliers (total, approved, by-size [SME, MM, Large], by type [Product, Services, Subcontractor]) and filter down by category & sub-category, status, and other key identifiers as well as see the (subset of) suppliers on a map. From this primary visualization screen, the user can jump into individual supplier records (with key performance dashboards also displayed)

The contracts module, which revolves around contract governance, is very straight-forward and easy to use as well. Contracts can be grouped by area for easy human location, searched on key metadata and tags, and viewed within the tool. The default meta data is fairly extensive (and can be extended by the organization on implementation) and should capture all of the key information necessary to locate a contract, track expiry, track key terms, and track key clauses. While there’s nothing fancy about the contracts module, we want to re-iterate just how straight-forward it is for an average user to add a contract (addendum or updated version), define or edit the metadata, and locate any contract in the system quickly and easily. Some of the more advanced CLM tools focussed around negotiation support or analytics lose sight of the fact that the average person who needs to retrieve a contract is not a Procurement or Legal or Technology super user and just need a system that follows the KISS principle.

The entire suite also contains a fully modifiable tile-based entry dashboard that allows an average user to define the parts of the application they use, as well as any customized intake forms or application modules, organize them by frequency of access, and see which modules have updated information or new actions assigned to them.

This fully modifiable tile-based entry dashboard with alerts is also the first thing a supplier sees when they login to the platform (and, to complete the tri-fecta, a non-Procurement organizational stakeholder who needs to make a Procurement request, review an RFX, or participate in a supplier development initiative). While simplistic, this is a key feature as you can ensure that supplier or organizational users are not overwhelmed with over-crowded dashboards or 40 menu items they will never use (and likely never understand).

The application is also highly configurable by the client admin who can define the organizational profile and branding, the settings, the certifications it requires from all its suppliers, data-sheet categories, security settings, users and user categories, guides (which can also have an access tile on a main dashboard), default fields for core system objects (requisitions, auctions, supplier profiles, contracts, action plan forms, etc.), supplier onboarding workflow, tags and tag groups, SourceDogg Connect (for ERP and/or organizational data feed pulls), etc. Plus, the SourceDogg team can make additional customizations across the product during implementation and support initial data loads as required.

Finally, they have extensive support guides and courses on their customer web site to help you extract maximum value from the platform. (And those constant iOS/Android action required alerts will dog you through the process of getting things done.) If you’re a SME or MM company looking for a modern best-of-breed S2C (Source-to-Contract) suite (especially in construction/facilities, manufacturing, pharma / health, O&G, CPG, and F&B) to get the job done, SourceDogg is a platform we suggest that you check out.

Serex Procurement: Easy e-Auctions for the Small Enterprise and Lower Mid-Market

Serex Procurement is a point-based solution with one purpose: to replace the spreadsheet that most e-Procurement departments in smaller companies still use to manage their procurement (as well as eliminate the thousands of emails needed to collect prices and update that spreadsheet).

You might ask why, with so many auction-centric mini-suites available on the market, and over 70 e-Sourcing solutions available, we would focus on a niche solution centred around e-Auctions, request-for-price, and centralized buyer-supplier communications. The answer is simple — not every Procurement department is supporting a large enterprise and not every Procurement department needs advanced functionality, a mini-suite, or a pricey solution with bells and whistles they aren’t going to (be ready to) use at the current state of their Procurement evolution.

It may be 2023, but there are a still a large number of Procurement departments still running Procurement events from a spreadsheet, still stuck with an archaic ERP, and, especially in the small enterprise / mid-market, still burdened with a very limited budget for Sourcing and Procurement software. Furthermore, for these departments, this single step up is sometimes everything they need from an e-Sourcing perspective at the current step of their e-Procurement journey which gives them incredible value today. (And, as per our stance that what Procurement needs is a platform that allows them to add one module at a time on their digitization journey, it’s the puzzle piece they need right now.) Also, there are organizations that bought into super suites that have an end-to-end Source-to-Pay process but no auctions, an archaic process that doesn’t support quick and easy auctions, or a user-based licensing model that prevents roll-out to the entire organization. For these organizations, a point-based auction solution with an API that supports data pull and award push through the API (or fixed-format spreadsheets where the current solutions don’t support a modern API) is exactly what they need.

Plus, the blended pricing model Serex Procurement offers makes it very affordable for companies with no budget to start on a gain share and, once the value is proven, move to a fixed price model with no gain share. More specifically, an organization can sign up for as little as $300/month by giving up 50% of their savings, or get unlimited events with 0% gain-share for $5,000/month. (Or pick a tier somewhere in between — Sourcing Innovation recommends doing the math based on the conservative end of the estimated savings on the events you will be running and picking the tier appropriately.) Furthermore, while there is a minimum contract term, an organization can upgrade their tier at any time during the contract term (once they are confident they’ll save more by upping the tier.)

The fully SaaS e-Auction solution has all of the core capability you’d expect from a modern SaaS e-Auction platform, and then some. One of the key differentiators is that the platform is SKU-based and supports the definition of SKU groups in a manner that makes it just as easy to source a direct Bill of Materials as it is to source an indirect lot of office supplies. Not many sourcing/auction platforms make it easy to do both, but Serex Procurement does.

In addition to product groups, the platform also allows the definition of bidder groups which allows an organization to group suppliers that it typically invites for a certain category (indirect) or Bill of Materials (direct). Combine this with the fact that an auction can be defined on a set of product groups and bidder groups, and this makes it extremely quick to define a new auction from scratch, and even quicker to define a new auction as a copy of a historical auction, as this only requires changing the start and end dates and times to make the copy. (Once the copy is made, a buyer can edit whatever they wish.)

As we indicated above, the auction platform supports the standard parameters you would expect, including:

  • start and end time
  • auto-extension of y minutes with a bid in the last x minutes
  • show/hide bidder position
    by setting to “hide”, the platform can be used as a simple request for price
  • tie bids accepted/rejected
  • bid increment
  • max bidder position
  • bid validation window
  • landing factors (% of savings required to leave an incumbent to acknowledge switching costs;
    basically it is a penalty factor on new suppliers)
  • shipping factor (to acknowledge additional transportation costs / currency exchange costs)
  • product yields (to account for variable wastage due to packaging/sizing)

It also supports new bidder definition, new product definition, import from spreadsheet or API for bidder or product definition, and Excel-based bidding for suppliers. Product sheets can be uploaded and attached with as little or as much information as needed, and in-platform messaging allows for easy direct or group-based communication between the buyer and suppliers.

The platform allows the buyer to setup as many email / message templates as they like, to make supplier communications quick and easy as events are created / modified. It’s also very easy to search products, bidders, and past events (to find the perfect instance of the event to copy for quick setup).

When you think about its intended market, about the only thing missing is better quick-hit RFP functionality, as the way you do it now is to set up a private price-based auction. Since they already have document management, bid sheet support, supplier and messaging support, and history management, it would be quite simple to add easy three-bids-and-a-buy RFPs where suppliers can get requests, upload their own options to fulfill a request as well as corresponding prices (at different volume breaks), and provide more detailed information and the buyer can then select one or more to either direct award to or invite to an auction with pre-certified options. Serex has acknowledged that this would be useful, and is in their queue for future development, but they are very customer driven and the queue gets prioritized based upon what current customers are asking for. However, should multiple customers converge on this, it would not take them very long to build it as they have three decades of software development and implementation experience (with the first 20 years in CRM system selection, implementation, and custom integration add/on development — an area their other division are still leading experts in).

If you are in the market niche, we strongly encourage you to check Serex Procurement out as you can get a great, unlimited use, e-Auction solution for a few thousand a month (plus modest gain share, or unlimited use platform for only 5K/month) without the need to bite off more than you can chew solution capability (and cost) wise.