Category Archives: Product Management

Product Compliance

There’s more to sourcing than just acquiring products – a good sourcing plan aligns with your corporate strategy, which, hopefully, should be focused on green products and initiatives. That’s why Aberdeen’s benchmark report on “Product Compliance: Protecting the Environment, Protecting Profits” (sponsored download temporarily available courtesy of Managing Automation) caught my eye.

This report starts off by stating that most manufacturers have not developed systematic, repeatable product compliance processes that efficiently address today’s complex and challenging business environment with an every increasing corpus of complex legislation (including the recent EU RoHS directive and the 7th Amendment to the Cosmetics Directive) placing constraints on the design, distribution, and reclamation of each and every product produced.

Manufacturers today spend considerable time and effort ensuring that their products comply with a multitude of regulatory mandates. Yet many companies’ approaches to ensuring compliance have left them at a high risk of noncompliance, potentially resulting in an inability to sell in global markets, unmet customer mandates, blocked shipments, and associated revenue loss. The high risk level exists despite significant efforts to achieve compliance by most companies. In fact, meeting compliance challenges today has resulted in increased product development cost, decreased ability to innovate, and added staffing.

The most interesting finding in the report that caught my attention was that compliance performance is less dependent on level of effort than on implementing best practices and enabling those practices with the appropriate compliance infrastructure. In other words, brute force can not be used to tackle the problem, you need technology enabled best practices.

According to the report, top business initiatives being pursued include:

  • design for compliance
  • improving compliance documentation and evidence
  • bundling compliance into NPD (new product development) processes
  • proactively monitoring product designs for compliance
  • physically auditing products against compliance requirements

Furthermore, Aberdeen’s findings demonstrate that investments into best practices and enabling technology really pay off. Best in class companies have compliance rates of 90% or more, as compared with laggards who average 10% to 40% of products in compliance with applicable requirements. In addition, leading companies have 53% fewer stopped shipments than other companies and top performers have 35% fewer product recalls. Furthermore, there is often a strong disconnect between self-reported levels of compliance and assessed level of compliance. For example, Aberdeen’s “Environmental Compliance in Electronics” study (now AberdeenAccess members only) found that actual compliance levels are lower than self-reported and that companies are typically at a higher risk than they believe.

What are the major challenges that impact product compliance? According to the study, challenges include:

  • lack of consolidated information on regulatory requirements
  • lack of accurate product data
  • difficulty to determine applicability or exemption
  • resource or skill shortages
  • differing requirements by country
  • inefficiency in gathering material data from suppliers

These challenges can be addressed by the recommendations offered by the report:

  • adopt proactive compliance strategies
    and consider exceeding the strictest global standards in order to enable global sales
  • proactively monitor and assess compliance early in and throughout the product lifecycle
  • seek more detailed product composition from suppliers
  • audit content to address potential variability in your supply chain
  • standardize and centralize compliance processes and organizations
  • automate compliance processes with a compliance infrastructure

and by the following processes and technologies:

  • a Six Sigma mentality
  • collaboration and workflow automation technology
  • innovation on demand
  • a world-class Center Led Procurement organization

Sometimes Good Advice for IT is Good Advice for Sourcing

A while ago, ZDNet published a short article that described a “10-Step program to SOA Success”. What’s neat about this article is that it could have been titled 10-Step Program to Sourcing Success as it is a great primer if you are just entering the world of e-Sourcing.

Let’s examine the ten steps carefully.

  • Who’s Your Daddy?
    Without support, any project is doomed to failure. If your organization does not yet have a Chief Procurement Officer on the senior management team, you need to find someone in senior management who is responsible for a top business imperative and convince them the project will save money and let them champion your cause.
  • Have a Vision!
    You need to articulate your vision regularly and consistently to gain support from other teams, departments, and upper management. You’re implementing the foundations for sweeping business change that is going to affect the business for decades to come.
  • Identify Attainable Projects.
    Start with an initial project that has immediate value and that can be finished in a few months since nothing speaks louder than a successful project delivered on time with better-than-planned savings.
  • Support the Business.
    If you choose the projects with the greatest potential impact to the business, you will ensure that your sourcing projects get the attention they deserve.
  • Flexibility Matters.
    Create flexibility through loosely coupled on-demand services that can be formed to create composite applications that automate business functions across the sourcing and procurement cycles. This flexible infrastructure will form the basis of business processes that are capable of adapting quickly as markets change.
  • Networking is Not Just for Salespeople.
    A key to success is the establishment of corporate-wide support at all levels of the organization. Be visible, promote your success, and find a way to make your success their success.
  • Don’t Lose Control.
    Establish strict governance procedures from the outset. With stringent government regulations, organizations need to be acutely aware and be held accountable. In sourcing terms, this means documenting each step of the process and ensuring compliance with negotiated contracts.
  • Don’t Fear Change.
    Organizational changes are imminent and you should be prepared to not only adapt to them, but guide them. After all, procurement is a central business unit in a successful organization.
  • Learn as You Go.
    Even if the first projects go very well, which they can if you use good tools, best practices, and follow the advice of experienced category professionals (that you should consider hiring as consultants if you do not have the expertise internally), there is always room for improvement. The most successful aspects should be recognized, captured, and carried to the next project while the less successful aspects should be identified and improved.
  • The Best and the Brightest.
    Create a center of excellence and staff it with the best and brightest. This team will be responsible for identifying best practices and guiding your procurement teams in their implementation.

Lack of Visibility Kills

I know it’s Saturday, and I know you’re probably expecting me to talk about something along the lines of Flaming Laptops since I usually take the day off from sourcing, but something happened this week that not only cost many large retailers a significant amount of money, but killed someone. If you haven’t figured it out yet, I’m referring to the E. coli outbreak that has hit 20 states (so far) as a result of tainted spinach.

Even though Wal-Mart Stores Inc., Safeway Inc., SuperValue Inc., and other major grocery chains stopped selling spinach and removed it from their shelves and salad bars, the problem is not over – since investigators still are not sure about the source of the problem, which they believe to be somewhere in California’s Monterey County, which grows more than half of the nation’s spinach crop.

The CNN article seems to suggest that the nation’s “fractured network” of food safety agencies is the problem – that they do not “communicate” well enough, implying that one of the agencies, or someone at one of the agencies, did not do their job. I do not think that is the problem. As far as I’m concerned, the problem lies with Wal-Mart, Safeway, SuperValue, and every other chain that sold the spinach. You should know who your suppliers are. You should be aware of their health and safety processes and policies. You should verify that they do regular health and safety inspections or do your own. Your supply chain should be visible to you and you should know that you can trust everyone in it and that everyone in it is doing their job.

It’s not just the benefits of global visibility, or the costs associated with having to trash or scrap and write-off a large buy since the quality was sub-par and the product unusable. In cases where you are producing a product for public consumption, lack of visibility, as this example clearly demonstrates, can produce a product so unsafe that someone dies. And that’s going to cost you a lot more than the high dollar lawsuit sure to come your way – it’s going to cost you brand image, customers, and if you’re the poor sap whose job it was to insure quality, a hell of a lot of sleep.

I’m not saying you need to rush out and buy a six, seven, or eight figure visibility solution (although I’m sure Apexon (acquired and merged with Infostretch in 2022) would love to talk to you if you thought that was the answer for you), although a solid visibility solution is definitely worth a reasonable investment, but that you need to develop a visibility mindset. Institute processes to make sure each supplier meets your health, safety, and quality requirements, perform your own random checks, make sure your suppliers do their checks when they say they do, and to the required level of quality, and, finally, make sure your suppliers have a culture of making sure their suppliers aspire to the same level of health, safety, and quality that they do. Visibility needs to permeate your supply chain to provide maximum benefit.

Should-Cost Modeling

Should cost modeling is the process of determining what a product should cost based upon its component raw material costs, manufacturing costs, production overheads, and reasonable profit margins. Knowing roughly what a product should cost transfers pricing power form a supplier to a purchaser, especially for strategic purchases.

To the best of my knowledge, there are not a lot of solution providers out there that specialize in the productions of tools and methodologies for should-cost models, but one such vendor is Akoya (acquiired by I-Cubed in 2014), a company that Spend Matters‘ own Jason Busch likes to blog about frequently (in such posts as “In-sourcing” Outsourcing, Direct Materials Costing and Spend Management”, and “Akoya: Next Generation Spend Analytics”?*). Recently, Akoya produced a short paper entitled “Analytically Derived Should-Cost Information is Critical for Improving Product Margins: An Example for Cast Parts” that, despite being focused on a specific commodity, had some sound generically applicable advice for should-cost modeling.

When a purchaser knows what a part should-cost, then she knows what she should pay for it. Thus, this knowledge is critical for identifying mis-priced parts, parts with high markups, parts improperly sourced with vendors who are not suited to produce the part, and overly complex parts in need of simplification and re-engineering. Knowledge of should-cost is critical for efficient design, sourcing and procurement. And, as indicated above, should-cost is much more than the price of metal. In other words, until you know roughly how much you should be paying, you do not know whether or not there is enough of a savings opportunity to justify a considerable sourcing effort.

If the difference between the approximated should-cost and actual cost of a product is roughly 20% or more, than that product represents a considerable savings opportunity and should be part of a strategic sourcing initiative in the near future. If the difference is 10% or less, than you are probably getting a good price on the product and should not spend too much time trying to negotiate a better price when much more significant savings opportunities await. If the difference is somewhere in the middle, then, once you have tackled all of your high discrepancy commodities, you should refine your analysis and tackle any for which the expected difference increases.

What should you do when you identify a potential savings opportunity from a should-cost analysis? According to Akoya, three things. First, the parts can be submitted to the vendors for re-quoting. It is frequently the case that when asked for a re-quote that the vendors will recognize and correct pricing problems. Second, it is sometimes the case that the parts are sourced with a vendor that cannot efficiently produce the part. In these situations, the part can be resourced with other, more appropriate suppliers. Third, the part may be redesigned to reduce its complexity and thereby reduce its manufacturing costs.

* All posts prior to 2012 were removed in the Spend Matters site refresh in June, 2023.

Aberdeen’s Top 10 Technology-Enabled Best Practices for Accelerating Sales and Operations Planning Business Results

When I reach the bottom of my virtual stack of white papers and research briefs on sourcing, procurement, and supply chain, I often troll for related best-practices articles on related and overlapping business processes. Scouring the Aberdeen site, I came across a recent Perspective entitled “New Strategies for Sales and Operations Planning: How Technology-Enabled Best Practices Accelerate Business Results” (AberdeenAccess) about, oddly enough, sales and operations best practices that can be enabled by technology.

While most of Aberdeen’s top ten technology enabled best practices were as expected and contained no surprises, I was delighted to see that not only was the need for role-based functionality and data manipulation recognized, but that demand shaping was fourth on the list.

The report notes that in addition to the enterprise security needs dealing with planning authority domain and roles, there is a need for user role specific functionality. A requirement of this function is the ability to show data in different ways based on the role, for example, unit level for the manufacturing users, margins for the finance users and revenue for the sales and marketing users. The reality is that everyone in your organization needs a different view of the data to do their jobs effectively and productively – and any product that tries to force a one-view fits all solution is not a true enterprise solution for your sales and operation planning needs.

More importantly, the report also notes that once the unconstrained forecast has been generated as part of the demand forecasting process, the forecast needs to be refined based on events such as promotions, downturns, and new product introductions. The system should predict and shape consumer response by building a business strategy that incorporates forecasting and promotional impacts into the demand plan. These solutions also should determine when and how to price and promote products – throughout a product’s lifecycle – to achieve revenue and profit objectives. A product has a non-linear dynamic lifecycle and the only way to truly maximize your return on production is to take this into account.

In order, Aberdeen’s top ten technology-enabled best practices are:

  • Collection of external Sales and Market Data
  • Demand Collaboration
  • Demand Forecasting
  • Demand Shaping
  • Supply Constrained Plan
  • Profit based S&OP
  • What if Analysis
  • S&OP Plan Quality & Metrics
  • Master Data Management
  • Role-based Functionality and Data Manipulation

For full details, I would encourage you to read the full perspective.