Put Employees First!
I was absolutely thrilled to see this recent article over at Knowledge @ Wharton India that said that Winning More Business in a Recession Means Putting Employees First. In the interview with Vineet Nayar, CEO of HCL Technologies — a company which grew 21% year over year in operating profit and revenues, he noted that their customer satisfaction rate rose 43% and that they were rated #1 in employee satisfaction. Simply put, a happy employee goes the extra mile to make customers happy. And a happy customer is much more likely to buy again than one that isn’t.