Category Archives: eSourcing Forum

Purchasing Innovation I: An introduction

Initially posted on the e-Sourcing Forum [WayBackMachine] on Friday, 30 June 2006

I liked the recent article on SupplyManagement.com entitled “What’s the Big deal?” that quoted Professor John Bessant who stated “Purchasing has an essential role to play in triggering innovation” because that’s precisely what I believe. After all, I did start the Sourcing Innovation blog.

Today, the companies that make the giant leaps forward and stay ahead of the game are those that are continually innovating. Furthermore, as the global marketplace gets more competitive, I believe that the only way most companies will survive is through innovation. But innovation doesn’t always come naturally. Fortunately there are methodologies that one can use to increase the odds.

This article in particular overviews a number of basic approaches that Professor Bessant believes in which include “doing what you do, but better“, “discontinuous innovation“, and “thinking caps“.

The first approach, “doing what you do, but better“, involves using established relationships more effectively. Your suppliers should be innovating with you and become an extension of what you do. The article notes that even businesses with billion-pound research spend (or approximately 1.25 billion US at recent exchange rates), such as P&G, now source half their innovation from outside. The reality is that you only have a limited number of people, a fixed amount of resources, and an ever-shortening window of time to get a product out or miss the window of opportunity. As a former techie, I can tell you that some of the greatest product ideas come from the minds of technology users, not developers. Left to their own devices, many developers will work on products that are technically challenging or “cool”, but not that useful. But the developers that listen to people on the outside who say “if only I had a tool that would help me …” create the greatest products.

The second approach, “discontinuous innovation“, where you brave the unknown, think the unthinkable, and explore the frontier where you might lose some of your glorious history and do something completely different, involves spending time making different connections and building relationships with different people outside your core strengths. The harsh reality is that every so often “something pulls the carpet out from underneath everybody’s feet – all the bets are off and it’s a new game“. Maybe it’s a radical new technology, maybe a new market just emerged, or maybe oil shot up in price again. The companies that survive this turmoil are those ready to make the leap and exist at the new frontier. We can again look to the technology sector for examples. IBM, once one of the biggest producers of computer hardware, now makes 50% more on its services then its hardware. (In fact, its services were 47% of revenue in 2005.)

The third approach, “thinking caps“, involves bringing together a dedicated interdisciplinary team to explore different methodologies for “doing what you do, but better” and “discontinuous innovation” while maintaining a balanced outlook. The challenge is to find partnerships that come with relationships that work for you. This is where Professor Bessant sees a role for purchasing managers as this should be part of their fundamental skill set. I agree, regardless of whether your preferred term is “purchasing manager” or “sourcing professional”.

However, these are not the only approaches that exist for innovation. Over the summer, in a collection of 3-part series, I will be exploring different generic methodologies that you can use for jumpstarting the innovation process. I will also outline the role that I see for Sourcing – the next generation of Purchasing – in the brave new global marketplace that we are entering even as you read this. Stay tuned.


For more ideas on how to innovate your purchasing – and your sourcing – see the “Next Generation Sourcing” wiki-paper over on the e-Sourcing Wiki [WayBackMachine].

Weekend Series Wrap Up II: Supply Chain Management

Originally posted on on the e-Sourcing Forum [WayBackMachine] on Saturday, 16 September 2006

This is the last full weekend of the summer, and, thus, the last summer weekend series on e-Sourcing Forum. This summer we discussed, in detail, 12 topics in process and technology, management, and innovation that we hope you can use to help you design better sourcing methodologies. Today we are going to review the supply management topics.

This summer, we talked about:

This set of posts identified the risks in your supply chain and methods for managing them, methods for tracking and managing your supplier performance, the center-led model which is the ultimate in internal procurement organizational structure, procurement outsourcing for when an external third party purchasing organization can get better results on a set of categories than you, and methods for tracking not only cost reductions but cost avoidance, which can be used to accurately measure your performance.

We defined supply chain risk as the potential loss resulting from a variation in an expected supply chain outcome – the mismatch between supply and demand – and supply risk management as the act of managing supply risk. Supply risk management is important because with today’s focus on efficiency, lean “just in time” inventories, outsourcing, supply base reduction, centralized distribution, more and faster product launches, low cost country sourcing and supply chain globalization in a highly volatile global market place, companies are at greater risk than ever before. Furthermore, the effect of a supply chain disruption goes beyond just late shipments, lost production time, and delayed execution times. It can cause stock outs and lost sales, missed customer expectations, quality and safety concerns, project failure, market exposure, and lost credibility. It can increase costs, reduce your bargaining power, and even influence poor supplier selection as you struggle to correct the imbalance.

Enterprises that have adopted comprehensive supply risk assessment and management programs, which include leveraging deep supplier and market information, have reduced the frequency of supply risks and outperformed their peers in supply performance and costs. In order to effectively mitigate risk, prevent deviations, and effectively manage disruptions when they occur and maintain profitability and effective operations, your organization needs to be resilient to predictable and recoverable supply chain risks.

The best way to manage these risks is to adopt a flexible culture, employ proven methodologies (which include the classic strategies of dual sourcing and lining up distribution alternatives and the modern strategies of production versatility, concurrent processes, and decision postponement), and align your risk-mitigating sourcing strategies with your supply base management strategies.

Of course, even a risk management strategy worth its weight in gold cannot compensate for a poorly performing supplier, which is why supplier performance management, the process of measuring, analyzing, and managing the performance of a supplier organization in an effort to cut costs, alleviate risk, and drive continuous improvement, is so important.

After all, when you consider that Aberdeen found that companies with formal performance measurement programs were able to improve supplier performance by 27% and that enterprises that shared performance data with suppliers generated 61% greater improvements in supplier performance than enterprises that withheld this data, the benefits of supplier performance management compared to the costs of trying to recover from a preventable disruption are phenomenal.

Successful supplier performance management is a continuous cycle of supply and capability assessment, performance monitoring, and improvement identification. A good starting point is the Aberdeen C5 operational supplier management framework, which I abbreviate: connect, coordinate, check, control, and cultivate. The cycle starts with integrating suppliers into an exchange, proceeds to a synchronization of buyer requirements with supplier capabilities, implements scorecards and metrics to measure performance, tracks performance against SLAs, identifies exceptional situations, resolves problems and disruptions according to business objectives, and employs analytics to identify defect patterns and unpredictability to eliminate root causes and identify new opportunities to remove cost from the supply chain.

Successful supplier performance management is also built on best practices. In our weekend series, we defined eight best practices that we felt were key to your success:

  • Collaboration: Open Communication and Data Sharing
  • Strategic Supplier Selection
  • Mutually Defined Performance Targets and Metrics
  • Continual Scorecarding
  • Proactive Supply Chain Monitoring
  • Cross-Functional Problem Resolution
  • Supplier-based Control Points
  • Predictive Analytics and KPIs

Center Led Procurement is a procurement organization model where strategic decisions are coordinated centrally while transactional activities are decentralized across the organization. The center led model of procurement gives you all of the advantages of more traditional centralized and decentralized procurement organization models with minimal disadvantages.

The center led model, built on cross-functional teams that represent all of the key divisions and business units, allows for the creation of flexible supply chain processes and commodity strategies that can be tailored at the local level when necessary to adhere to local regulations or take advantage of local markets or tax breaks. Corporate spend can be fully leveraged on strategic commodity categories well suited for centralized sourcing and non-strategic categories not suited to centralized sourcing can be handled by the individual business units. You increase operational efficiencies and decrease overall operational costs while maintaining the ability to react quickly to unexpected changes in supply or demand. Best practices can be shared easily throughout the enterprise, maverick buying significantly reduced, and performance maintained at a consistent level.

A recent study from Aberdeen Group demonstrated that organizations with center led procurement considerably outperform their non-center led counterparts in both spend under management and supply cost reductions achieved. Center led companies reported more than twice as much spend under management than companies with a decentralized structure and nearly 20% more spend under management than companies with a centralized structure. Moreover, center-led companies report 5% to 20% cost savings for each new dollar of spend brought under management.

Our weekend series also covered some of the best practices for your center-of-excellence led procurement organization. These best practices were:

  • Led by a Chief Purchasing/Supply Chain Officer on the executive team
  • Cross Functional Teams
  • Multi-Year Supply Plans
  • Coordinated Metrics and Improvements
  • Web-Based Automation and Decision Support Tools
  • Ongoing Education
  • Speak to your supplier community with a central voice

As an organization, you will find that your performance on some categories is significantly better than your performance on others. Specifically, you will probably see better results on high volume categories in your areas of expertise. However, with strategic use of procurement outsourcing, it is possible to see the same level of results across the board. In their 2004 Benchmark Study that surveyed 750 senior procurement, supply chain, and CFO professionals, Aberdeen found that enterprises outsourcing procurement recognized rapid and measurable reductions in cost structures, improved spend leverage and control, and operational efficiencies. In particular, they found that, even in the early stages of procurement outsourcing, on average, companies could reduce prices paid for goods and services by 18%, improve contract compliance by 60%, halve sourcing and transaction cycles, reduce administration and automation costs by over 25%, and improve rebate and volume discount capture by up to 20%.

Procurement outsourcing to a Procurement Services Provider (PSP) is the transfer of specified activities relating to sourcing and supplier management to a third party. You should consider it because it is a well known fact that businesses that outsource (well) grow faster, larger, and more profitably than those who do not. You should consider outsourcing indirect or non-critical spend, the management of processes such as requisitioning and compliance tracking, and other competencies that are not core to your business.

It also has a side benefit of contributing to the happiness of your top performers. A first class sourcing professional wants to focus on strategic core purchases where she can have the greatest impact, not tactical indirect categories where savings opportunities are limited and impact minimal. By transferring manual and tactical tasks and low-impact indirect categories and class-C commodities, you give your top performers more time to focus on what they do best and what benefits you the most. On the flipside, your low-volume non-strategic indirect categories become high-volume strategic niche categories in the hands of a PSP who can aggregate volume across clients to the point where niche professionals focused on that category can be hired and kept happy by the sheer volume of opportunities.

Finally, once you have revolutionized your procurement organization under the center-led model, implemented risk management strategies, improved your average supplier performance level, and outsourced non-core competencies for increased savings, you need to quantify the results and aggressively market yourself as the heart of the organization. In order to do this, you need to recognize both hard and soft cost reductions. Although a significant amount of focus is on cost reduction, a great deal of supply management effort is on cost avoidance, and with rapid inflation in many key energy and raw material categories, avoiding significant cost increases when average market costs are skyrocketing are just as important as reducing spend in non-inflationary categories. The quantification of cost reduction may be challenging, but it is doable. You can use standard market indexes to determine the inflation since the last sourcing cycle and any increase over the last sourcing cycle that is less than the rate of inflation is still a success.

Cost Reduction and Avoidance III: Incentivize for Success!

Originally posted on on the e-Sourcing Forum [WayBackMachine] on Sunday, 9 July 2006

In our first post we tried to characterize the two types of cost reduction, “hard” cost savings and “soft” cost avoidance, introduced you to some of the challenges in defining and measuring savings, and indicated that a proper incentive structure was key to success. In our second post, we defined some starting metrics to address the challenges in measuring savings. Today we elaborate on the topic of incentives.

In our first post we noted that a sourcing professional is more likely to engage in behaviors rewarded by the company and that this is the basis for a serious problem if only “hard” cost savings are rewarded. Thus, we stated, in full agreement with the CAPS report “Defining Cost Reduction and Avoidance” that inspired this short series of posts, that a successful company must count cost reductions as savings. In addition, a company must clearly define recognized cost reduction efforts, tie them to goals, define their relative importance or weighting, and define the share of the credit that will go to sourcing team in a cross-functional initiative.

However, in our initial post we made no mention of what these cost reduction efforts might be, how they could be quantified and measured against overall goals, and how credit should be doled out to your sourcing group in cross-functional initiatives.

Yesterday, we tackled five of the challenges in defining cost reduction metrics and defined hard metrics that captured the cost reduction savings associated with:

  • sourcing a pre-existing product for which there was prior year spend and the market index of the associated raw materials remained stable or dropped,
  • sourcing a pre-existing product for which there was prior year spend and the market index of the associated raw materials increased (significantly),
  • sourcing a new product or service, and
  • multi-year contracts and cost reduction efforts

and indicated how to effectively include TCO in these calculations.

These metrics provide a solid foundation for quantifying cost reduction efforts, and, as mentioned in yesterday’s post, crediting the sourcing group in a cross-functional initiative is as simple as determining a split percentage up front before the project begins. This just leaves us with the issue of determining what constitutes a cost avoidance and how to incentivize your team based upon these efforts, associated metrics, and percentage splits.

The CAPS report provided a number of definitions for cost avoidance, which can be succinctly summarized as follows:

Cost avoidance is a cost reduction that results from a spend that is lower then the spend that would have otherwise been required if the cost avoidance exercise had not been undertaken.

This accounts for the situations where spend is higher due to higher demand but overall cost per unit is lower, where up-front investments reduce overall spend in one or more categories over a multi-year initiative, and where a process improvement or product replacement resulted in a lower operating cost or cost per unit compared to what the company would have spent had the company not improved the process or replaced the product.

(Note that the cost reduction enabled by a process is easily calculable by comparing the average operating cost for a fixed period before the process change with the average operating cost for a fixed period after the process change, and everything we have mentioned is measurable and calculable.)

Thus, if you adopt this open definition of cost avoidance, and maintain a document of common examples and their associated metrics, which is updated each time a new type of project is encountered that could result in a cost avoidance, you can fully quantify the “hard” and “soft” savings delivered by you to your management team.

By doing this, you will have clearly defined cost reduction efforts, tied them to savings, defined their relative importance, and defined the share of the credit that will go to supply management in a cross-functional initiative. You will also have avoided the problem where your team over concentrates on finding “hard” dollar savings, which is a serious problem if raw material and energy costs keep rising significantly and your largest savings potential is in the “soft” savings realized by long-term process and product improvements.

Now the only question you have to answer is how to structure your incentive plan? As I stated in my first post, I firmly believe that a sourcing professional’s compensation should include a variable compensation component based on meeting or exceeding various savings goals. These types of bonus plans are already common for senior management, marketing/sales, and production and have been shown to yield significant positive benefits when an individual’s earning potential is limited only by her own efforts. And all things considered, who is likely to work harder: a supply manager who makes $100K a year regardless of his performance, or a supply manager with the potential to double, or even triple, her salary if she hits a recognized savings target of 5M or more?

I am also in favor of an uncapped compensation packages. This might sound crazy to a manager, like a CFO, who’s job it is to reign in expenses, but I would point out that it is not expenditures that ultimately determine a company’s success, but profit, and when procurement is involved, this depends soundly on ROI. In my view, it’s not at all crazy to pay a sourcing professional 500K a year if that sourcing professional generated 10M in savings that the company would not otherwise have seen. Why? Let’s say instead of $100K / yr + 4% on all recognized savings the sourcing professional had a fixed compensation structure of $100K + 20K bonus for hitting a 2.5M savings target or a 40K bonus if he hit a 5M savings target. Given that he can’t earn more then 140K, how hard is he likely to work once he hits 5M?

Back to our ROI perspective, it makes much more sense to offer him a limitless bonus plan. With the fixed plan, you spend 140K and save 5M for a ROI of $4.86M. But with the variable plan, you spend 500K and save 10M for a ROI of $9.5M. I don’t know about you, but I’ll take the second option. Successful companies have known for years that the best performing sales people are those with the potential to make more then anyone else in the company. And when you consider that each dollar saved is worth five to ten dollars in sales revenue, doesn’t it just make sense to incentivize sourcing at least as much as you incentivize sales, especially considering what they can do? Look at HP’s first quarter results for the year – earnings went up 51% despite the fact that revenue increased only 5.5%! Why, because “procurement across the board at HP made a substantial contribution to the results”.


For more information on cost reduction and avoidance, see the “Cost Reduction and Avoidance: Best Practice Principles of Corporate Procurement” wiki-paper over on the eSourcing Wiki [WayBackMachine].

Cost Reduction and Avoidance II: Metrics

Originally posted on on the e-Sourcing Forum [WayBackMachine] on Saturday, 8 July 2006

In yesterday’s post, we overviewed the two types of cost reduction, “hard” cost savings and “soft” cost avoidance, some of the challenges in defining and measuring savings due to cost avoidance, and the importance of metrics and a proper incentive structure for supply/spend management personnel.

In today’s post, we are going to review five of the challenges presented in the CAPS report “Defining Cost Reduction and Avoidance” and define some starting points that you can use to build hard metrics that you can use to quantify your success.

(1) “Cancellation” of net savings due to an overall increase in the business unit’s cost structure

Sourcing should not be held accountable for cost increases outside their control, such as increased demand (which generates higher spend) or increased operating costs in overhead or salaries solely under the control of the appropriate unit manager.

Furthermore, savings should be calculated on a per-unit basis relative to historical costs, market baselines, or otherwise expected spend levels, depending on the context of the project.
For example:

(i) Lets start with the example in the CAPS report where you are sourcing an existing product and you expect a cost reduction. Last year widgets cost $2 each and production required 10 units. This year, you negotiated the cost down to $1.50, but production ended up ordering 12. If you look at raw numbers, last year production spent $20 and this year production spends $18, a difference of $2. But this does not represent the true savings of $6, since production saved $0.50 per unit on each of the 12 units they bought.

(ii) If you are sourcing a new product, chances are you could still be saving the company money no matter how much the product costs per unit. Measure the cost avoidance using the average unit price in the market place, as obtained from a respected market analysis firm or other 3rd party source. (Don’t use initial supplier bids since the argument could be made that the suppliers bid high in the expectation of a reverse auction or other sourcing event designed to ultimately lower their quoted costs.)

(iii) If you are sourcing products primarily made from a commodity whose average market price or index has increased significantly since the last sourcing cycle, measure the cost avoidance relative to the percentage increase. For example, if you were sourcing gold-plated circuitry, with gold roughly $650/oz, and the last time you sourced the circuitry gold was roughly $590/oz, then you would expect the cost of your product to increase by at least 10% (on a unit basis). If the cost increase is less then 10%, then you have obtained a cost reduction by way of a successful sourcing event. (The CAPS report indicates that you could base your avoidance on a proposed supplier price increase, but like initial bids, this is a nebulous number. Market indexes are hard and can be agreed upon as impartial by all parties.)

(2) Supply management’s role in the cost savings allocation decision

If the team is cross-functional, then a decision needs to be made up front, by an appropriate manager, how much of the cost savings will be attributed to supply management and how much to the other business unit(s). This could be an even split, or a weighted split dependent on who is taking the lead and how the work is expected to be split among the team members. There’s no hard and fast rule here, but all parties involved should agree that the split is “fair” before the project gets underway.

(3) Visibility, in terms of systems, people, and metrics

The agreed-upon metrics and the data that the cost avoidance metrics are calculated on need to be accessible to the entire organization so that there are no challenges as to their accuracy and validity.

(4) TCO concept for purchases items/services

TCO is a hard calculation. It includes all the direct cost components that go into the landed cost calculation (unit cost, freight, interim storage, tariffs, etc.), storage costs, and processing costs.

Probably the easiest way to approach this calculation in cost reduction metrics is to base the cost on landed costs and then factor in adjustments for any additional costs that are above or below average.

For example, if you were sourcing a food product and only one option is frozen, then the storage costs for all items but the frozen item will essentially be same, with the frozen item costing more due to increased energy costs of using a freezer over a fridge, and only the landed cost for the frozen item needs to be adjusted. If you were a chemical manufacturer, and all but one option can be used as-is without refinement, then the processing costs for all but the option that requires refinement will be essentially the same, and only the landed cost for the product that requires a refinement phase will need to be adjusted. Similarly, when computing savings, you only need to adjust for differences in incurred costs between respective time periods.

You can argue that this is not a proper TCO, but when it comes to calculating savings, mathematically speaking, it is only the differences in cost between last year’s buy and this years buy that matters and this simple approach is sufficiently accurate for your purposes.

(5) Multi-Year Issues

Sometimes the savings from switching to a new product or new supplier will not be realized until the second or third year of a contract, due to up-front costs associated with new equipment or investments. However, it is important that your supply and spend managers be rewarded each and every year for their contribution to this savings initiative.

Although it you may think that you may not be able to accurately calculate savings from such an endeavor until the contract ends, since you have to amortize investment costs, if you equally amortize the cost over a fixed period, then you could adopt a calculation that realized savings each and every year. (And if losses occurred in the first year, they could be carried over and then your team rewarded as soon as hard savings were realized.)

For example, let’s consider the scenario where you signed a 3 year contract for gadgets with a new supplier who promised you, based on demand estimates of 1000, 1500, and 2000, all the gadgets you needed at $7 each, compared to the $10 you are spending now with your current supplier. However, you have to upgrade your production process, and this is going to cost $5,100 up front.

At a contract level, you expect to save $8,400 since instead of spending $45,000 for 4500 units, you are in fact spending only $31,500 plus $5,100, or $36,600. If, in fact, your actual demands were 900, 1600, and 2200, then your actual savings could be calculated on a unit basis using an amortized fixed cost of $1,700 a year as follows:

Year 1: (10 *  900) - (7 *  900 + 1700) =
              9000  - (    6300 + 1700) = 1000

Year 2: (10 * 1600) - (7 * 1600 + 1700) =
             16000  - (   11200 + 1700) = 3100

Year 3: (10 * 2200) - (7 * 2200 + 1700) =
             22000  - (   15400 + 1700) = 4900

or: (old contract cost) – (new contract cost + amortized cost)

Alternatively, you could estimate total savings up front, amortize savings for the year, and then correct in future years using actual demands vs. projected demands. As long as the calculation is sound and agreed upon up front, it doesn’t really matter as long as your sourcing professionals are fairly acknowledged for the contributions they make.

Other challenges highlighted in the CAPS report include the “chronology of supply management’s involvement and the need for budget cuts”, which is more of a political issue then a metric issue, and the need to “create a proper incentive structure for supply management personnel”, which will be addressed further in my next post.


For more information on cost reduction and avoidance, see the “Cost Reduction and Avoidance: Best Practice Principles of Corporate Procurement” wiki-paper over on the eSourcing Wiki [WayBackMachine].

Cost Reduction and Avoidance I: An Introduction

Originally posted on on the e-Sourcing Forum [WayBackMachine] on Friday, 7 July 2006

A couple of months ago, CAPS released a critical issues report entitled
“Defining Cost Reduction and Avoidance” that is definitely worth a (second) read. In this report, they note seven major points that I would like to stress:

  1. critical to the sourcing professional’s mission of reducing costs and delivering savings is the proper categorization of the various types of cost reduction and their application to the company’s operating budgets and profit and loss measures;
  2. cost reductions come in two different categories: “hard” cost savings and “soft” cost avoidance;
  3. a great deal of supply management’s efforts results in cost avoidance, yet this category is more intangible then cost savings;
  4. even though many people might find it easy to discount cost avoidance as “phantom” or lesser savings to the company, these are “real” savings nonetheless and, despite the challenge, these savings must be properly quantified;
  5. flexible and comprehensive IT systems are crucial, as they are the medium that will provide the visibility needed to accurately assess costs and expenditures;
  6. metrics to track cost savings and cost avoidance should be standardized throughout the company, should be clearly defined, and should be available to all personnel; and
  7. the key to success is to create a proper incentive structure for supply management personnel.
    In today’s post, I am going to elaborate further on each of these points, primarily with material from the CAPS study. In follow up posts, I will delve deeper into the types of metrics that could be used to measure savings and reductions and describe how one could structure a fair and comprehensive incentive-based compensation plan based on these metrics that could be used to drive success in your sourcing organization.

(1) Proper Categorization is Critical

Remember the old adage – “what can’t be measured, can’t be managed”. You need to measure, using standardized metrics, your cost reduction efforts, but before you can apply metrics, you need to have normalized data. This involves properly categorizing each type of cost reduction. Thus, your first step is to define each type of cost reduction and how it relates, directly or indirectly, to your company’s budgets and / or profit and loss measures. Some categories will be obvious, such as material cost reduction or freight reduction, some will be less obvious, such as decreases in process cycle times.

(2) Cost Reductions may be “Hard” or “Soft”
“Hard” cost savings, understood as tangible bottom line reductions, are easily defined as/characterized by:

  • year-on-year saving over the constant volume of purchased product/service,
  • actions that can be traced directly to the P&L,
  • direct reduction of expense or a change in process/technology/policy that directly reduces expenses,
  • process improvements that result in real and measurable cost or asset reductions,
  • examination of existing products or services, contractual agreements, or processes to determine potential changes that reduce cost, and
  • net reductions in prices paid for items procured when compared to prices in place for the

prior 12 months or a change to lower cost alternatives.
On the other hand, “soft” cost avoidance is much more difficult to define. Suggested definitions include:

  • avoidance is a cost reduction that does not lower the cost of products/services when compared against historical results, but rather minimizes or avoids entirely the negative impact to the bottom line that a price increase would have caused,
  • when there is an increase in output/capacity without increasing resource expenditure, in general, the cost avoidance savings are the amount that would have been spent to handle the increased volume/output, and
  • avoidances include process improvements that do not immediately reduce cost or assets but provide benefits through improved process efficiency, employee productivity, improved customer satisfaction, improved competitiveness, etc.; over time, cost avoidance often becomes cost savings.

(3) Cost Avoidance is More Intangible

Some examples of cost avoidance that are given include:

  • resisting or delaying a supplier’s price increase,
  • purchase price that is lower than the original quoted price,
  • value of additional services at no cost, e.g. free training,
  • long-term contracts with price-protection provisions, and
  • introduction of a new product or part number requiring a new material purchase; spend is

lower, but savings classified as avoidance due to a lack of historical comparison.

(4) Quantifying Cost Avoidance is Challenging

Some of the challenges faced by a company as they seek to properly assess cost reduction include:

  • “cancellation” of net savings due to an overall increase in the business unit’s cost structure,
  • supply management’s role in the cost savings allocation decision,
  • chronology of supply management’s involvement and the need for budget cuts,
  • visibility, in terms of systems, people, and metrics,
  • Total Cost of Ownership (TCO) concept for purchases items/services,
  • multi-year issues in cost savings, and
  • creating a proper incentive structure for supply management personnel.

(5) Flexible IT Systems are Required

Systems, understood as both IT infrastructure and company policies, need to be in place to allow managers to get a realistic handle on what costs actually are, what areas might benefit from cost reduction efforts, and how company policies are designed to track and execute these savings. Also, processes for executing and tracking cost reduction projects should be in place and available to all personnel.

(6) Metrics need to be Standardized across the Company

The establishment of clear metrics and definitions helps avoid the accusations of “fuzzy math” or the arguments over what amount has been saved by a particular initiative. [Side note: despite common usage, fuzzy math is actually well defined and has solid foundations in centuries-old set theory and calculus, but, as per the implication in the CAPS paper, generally not your best choice for financial metrics.]

(7) The Key to Success is a Proper Incentive Structure

Like all employees, a supply manager will engage in behaviors rewarded by the company. This will create a problem if cost avoidance or cost reduction efforts beyond hard savings do not count toward a supply manager’s compensation and performance.

A successful company must count cost reduction as savings, clearly laying out how different cost reduction efforts count towards goals, and what their relative weighting or importance is. The share of credit that goes to supply management in cross-functional initiatives needs to be clearly defined and supply managers need to be recognized for their contribution to improvement projects with “soft” short-term benefits but “hard” long-term savings.

One idea is to provide supply managers with variable compensation as part of their incentive for meeting various savings goals. Such bonus plans are common for senior management, marketing/sales, and production. Such (uncapped) bonus plans could have an overall positive effect on the company’s overall cost reduction goals.

And all things considered, who is likely to work harder: a supply manager who makes $100K a year regardless of his performance, or a supply manager with the potential to double her salary if she hits a savings target of 5M?


For more information on cost reduction and avoidance, see the “Cost Reduction and Avoidance: Best Practice Principles of Corporate Procurement” wiki-paper over on the eSourcing Wiki [WayBackMachine].