Category Archives: Guest Author

A Shipper’s Right


Rant on blogger, rant on along
Rant on buddy till the day is through
Rant on brother, sister too
Rant on momma like I asked you to do
And rant on fellow blogger, rant on (Rant On!)

Today’s guest post is from Leigh Merz, a Project Analyst at Source One Management Services, LLC.

In late 2009, both UPS and FedEx announced a change in policy when working with third party consultants, basically negating any future negotiations or direct communications with these service providers. This mandate limited shippers to only work with either FedEx or UPS directly as the carriers did not want their so-called proprietary information shared.

UPS and FedEx claimed this change would be in the best interest of both themselves and shippers. In 2010, a parcel consulting firm, AFMS, LLC (“AFMS”), began its fight against this new policy. They argued that both suppliers “colluded to avoid revenue dilution”. In addition, they discussed other antitrust violations that would impact shipper’s abilities to compete its business including:

  1. Suppressed competition among and between FedEx and UPS
  2. Diminished freedom of choice for shippers
  3. Suppressed competition among and between third party consultants
  4. Shippers are forced to pay higher prices

Let’s take a step back. Third party consultants work as an extension of a customer’s purchasing team and do not share any information pricing or other terms with the marketplace. Businesses look to these professionals for market intelligence, assistance in negotiations, to determine if the offer being presented is competitive and fair, and to manage their logistics spend overall. They are not used to ‘beat up’ incumbents or play suppliers against each other and are able to bring the facts to the table.

How long will UPS and FedEx continue to exclude third party consultants? They are positioning themselves as squelching the small parcel consulting and negotiation services market. Also, their unwillingness to play nice only gives leverage to regional players and potential growth opportunities for competitors like USPS. These companies understand businesses needs and rights to engage the experts in negotiations. They are willing to participate in RFX processes and work with whomever the client assigns as their spokesperson. The result is usually an increase in revenue and a commitment for a long-term relationship. UPS and FedEx are encouraging a decline in revenue and potential relationship termination.

Third party consultants are willing to work with UPS and FedEx and will allow them to compete for business fairly and without bias. They will offer insightful information into the customer’s spend profile without sharing confidential information or asking for unrealistic pricing and terms.

On a side bar, AFMS continues to stand its ground waiting for the projected trial in 2013 for a jury to hear its complaint.

Thanks, Leigh.

Engaging Stakeholders – It’s as Easy as Corralling Cats!


Rant on blogger, rant on along
Rant on buddy till the day is through
Rant on brother, sister too
Rant on momma like I asked you to do
And rant on fellow blogger, rant on (Rant On!)

Today’s guest post is from Joe Payne, Vice President of Professional Services at Source One Management Services, LLC.

A few weeks ago I was giving a debrief to the Manager of Indirect Spend for one of our customers. The engagement was winding down, and I asked the manager if there were any other categories they needed help with that we hadn’t already looked at. “No” he said, “I think we’ve covered everything.”

Up to that point, I knew we hadn’t worked with their IT department at all, so I asked about potentially discussing telecom or managed services. “Oh, I stay away from that side of the building”, he exclaimed. “Those guys don’t even speak the same language.”

As more and more CFO’s and CEO’s realize the value in creating sourcing departments to control indirect spend, sourcing teams are finding more and more end user resistance to their involvement in the supplier selection and supplier relationship management process. In nearly every organization I’ve worked with, there are groups or divisions that don’t want help from sourcing and prefer to manage supplier relationships on their own. Getting stakeholders to engage can be difficult, but is it really as hard as corralling a cat? Well, let’s look at the similarities:

Cats don’t want to be corralled. Stakeholders do not want to be engaged.

“Sorry I missed your call, please leave a message…”

When you begin to corral a cat, their first instinct will be to cautiously avoid you – but they probably won’t run away. When you first attempt to engage a stakeholder, they will do the same.

“I’d love to meet to discuss my requirements; unfortunately I have a full plate this summer. How does next year look for you?”

When you show a cat you are not going to give up until they get corralled, they will become finicky and potentially aggressive. When you continue to pursue an end user, they will attack.

“What makes you think you can do a better job than I did? What do you even know about this subject matter?”

Lastly, just because you are successful in corralling the cat does not mean they are going to cooperate. Give them any opportunity, and they will escape. Once a stakeholder agrees to proceed (usually after being told to by their boss), you can expect:

“Sorry I missed your call, please leave a message…”

Which takes us full circle.

So, what is the value that sourcing can bring to stakeholders and end users, and why is it so difficult for them to recognize that value?

First you have to remember that practically no one in IT, Marketing, or HR was hired based on their ability to run an RFP, write a contract, or perform a negotiation. They were hired to ensure infrastructure uptime, get the company’s message out, or keep employees happy, respectively. They aren’t focused on cost and most of the time they don’t care about cost. There is no question that lack of training, lack of time, lack of market intelligence and lack of focus will lead to higher price – sourcing brings these tools to the table.

Second, stakeholders typically don’t properly manage vendors, track spend or validate compliance. Without a watchful eye, suppliers either get demotivated or greedy. This leads to either very upset or very rich suppliers. Sourcing offers a clear process and communication hierarchy, the ability for incumbent suppliers to expand services or solicit feedback, and spend consolidation and rationalization opportunities – it improves supplier relationships while keeping costs in check.

Third, even when a stakeholder is upset with a supplier, they will continue to use them. When speaking to end users, I am often surprised by how much they dislike an incumbent, but still continue to work with them. Sourcing brings an independent (and objective) third party to the table that can act as the “bad cop”, pushing a supplier to improve or else replacing them with someone better suited for the requirement.

So if sourcing can bring all this value to the table, why do stakeholders often fail to recognize it?

The answer to that question can be a little more complex, but for the most part it boils down to one thing – purchasing is a personal subject! Think about it – whether you are at home or at work, you want to get a good deal. When you buy a new car, you aren’t going to tell your friends and family how you got ripped off – you are going to tell them you got a great price, and you are going to hope that is true! The same can be said, and normally is exacerbated, in business. If you are responsible for managing a million dollar plus budget, the last thing you want is for people in the company to think you are paying more for goods and services than you should. Having a sourcing group come in and save 30% is the same as having your brother-in-law swing by the car dealer and get the same car for $5K less – it hurts.

Sourcing organizations now have a unique challenge. The thing they were hired to do – get savings – tends to be the easy part of their job. Competition always exists and technologies are always improving – finding a lower price is not difficult. The hard part is finding a stakeholder in the organization that recognizes sourcing is just as valid to them as any other support service, and has the wherewithal to use your group effectively.

To date, I’ve never seen it happen without a strong top down mandate, and it is costing companies millions every day.

Corralling Cats
Thanks, Joe!

From Strategic Spend to Strategic Value-Add, Part IV

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

We started the series off by discussing the importance of supply and demand chain integration, with respect to the organizational strategic plan, as the key to an efficient, profitable and fluid business and the importance of a good Strategic Sourcing process, built on combinatorial bidding and optimization, in the execution of supply and demand chain integration. Then we discussed the characteristics of a strong and measurable sourcing process which can be utilized to increase Supply Management throughput and turn the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole. In our last post we presented the first of two examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined in our last post. Today, we present our second example.

Let’s consider the case of Retailer X that wants to source several cases of fresh fruit juice. Three varieties are being sourced in this project — Apple, Blueberry and Cranberry Juice. The retailer has three DCs in Austin, Baton Rouge and Columbus and wants to determine if it’s more cost effective for the supplier to transport items to the DCs versus the retailer’s trucks picking them up. Finally, let’s consider the three suppliers placing bids on these items are Company A, Company B and Company C.

Retailer X has the following forecast for FY 2012:

Item Name Distribution Center
  Austin, TX Baton Rouge, LA Columbus, OH
Apple Juice 10,000 cases 10,000 cases 10,000 cases
Blueberry Juice 20,000 cases 30,000 cases 10,000 cases
Cranberry Juice 30,000 cases 10,000 cases 10,000 cases

The team wants to perform some creative analyses. To this end, suppliers are allowed to provide the following information:

  • Delivered Duty Paid (DDP) ‘Cost per Case’
    (this includes the cost of transportation from the supplier location to a DC)
  • Collect ‘Cost per Case’ excluding transportation
    (in this case, the retailer handles transportation)
  • Item and location-specific capacities
    (e.g., the supplier can only provide 30,000 cases of Apple Juice from their Florida location)
  • Discounts on dynamic bundles of items
    (e.g., If awarded the entire forecast of Apple Juice and Blueberry Juice, the supplier offers to provide a discount of 5%)
  • Information about the locations that suppliers will be shipping from

The retailer has been strictly monitoring data from the last two years and is using the implemented costs from FY 2011 as a baseline for this project. Based on the data collected over the last two years, the retailer was also able to find a direct correlation between the suppliers’ qualitative metrics (let’s call this an Index Score) and their ability to match the expected price without unexpected cost increases over the financial year. Based on this information, the retailer wants to penalize suppliers with a low Index Score to ensure they’re able to maintain supply quality.

It’s possible to get a sense of analysis possibilities just from looking at the supplier data collected. The retailer obtains a ‘Transportation Cost’ (Cost per Case) from their internal transportation team using the suppliers’ location information. This Transportation Cost is used to calculate a ‘Landed Cost per Case’ if the retailer handled transportation. The Landed Cost thus obtained is then compared against the ‘DDP Cost per Case’ and the best cost is chosen. The retailer also takes into account supplier capacities to calculate how much of the demand volume gets fulfilled from each location. Also, each supplier has offered certain discounts if they’re awarded certain volumes. This is weighed against the capacity information to determine the best overall fit.

The optimization and analysis process typically spans several steps:

  1. Low Cost Scenario: This scenario simply calculates an award to each Item-DC combination using the lowest cost per case (among the Landed Cost and the DDP Cost) without considering capacities or discounts
  2. Low Cost with Capacities: This scenario again uses the lowest cost per case but now considers supplier capacities and discounts while calculating individual awards
  3. Limiting Winners: Typically, there are some supplier specific constraints that need to be applied (e.g., only 1 supplier gets the Austin DC); We build upon the solution in #2 by applying these constraints
  4. Supplier Mix: This set of constraints ensures product availability while maintaining the desired supplier mix (e.g., award at least 10% of each DC to a new supplier)
  5. Applying Penalties: In this case, we build the solution further by incorporating some penalties using the suppliers’ Index Scores
  6. Additional Constraints: Each category has its own unique set of requirements which determines the constraints that are applied; An example of this would be penalizing suppliers that are located far away from a DC if the product is time-sensitive

The process for this project spans across multiple rounds. The retailer participates in face-to-face negotiations between the two rounds to discuss the suppliers’ quote with each supplier and to explore any additional ways they could add value. The retailer also decides to share some feedback with suppliers in the second round based on their analyses. In most cases, increased transparency encourages suppliers to provide better quotes.

The example above was very simple with just three items being sourced. But you’re immediately able to get a sense of the possibilities where an increased number of Item-DC combinations can be sourced in the same project. Potentially, the retailer could also look for multiple commodities that could be fulfilled by the same set of suppliers and group these into a single project. Having this level of scalability ensures the advantage of better supplier quotes while maintaining the desired supplier-product mix in the analysis stage.

The retailer identifies relevant KPIs that allow them to effectively monitor the category over time. Examples of such metrics include the ratio of product to shipping costs (per DC and overall), suppliers’ on-time delivery performance (this must be applied to the overall index score), Expected vs. Implemented Costs (costing changes due to supply shortages, natural disasters, etc.), the cost of maintaining the supplier mix (aligned with sourcing strategy), etc.

Over a multi-year supply cycle, this process effectively drives savings while maintaining a strict hold on metrics that are important to the category and aligned with the retailer’s overall strategy.

When you combine this example with the example in the last post, it’s easy to see how optimization, when used in conjunction with combinatorial bidding, can add tremendous value to any strategic sourcing initiative. The advantage of being able to compare different possibilities within a short duration of time while following stringent sourcing methodology means your organization has a repeatable and result-oriented process on the right track to sourcing success.


Thanks, Ayush!

From Strategic Spend to Strategic Value-Add, Part III

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

We started the series off by discussing the importance of supply and demand chain integration, with respect to the organizational strategic plan, as the key to an efficient, profitable and fluid business and the importance of a good Strategic Sourcing process, built on combinatorial bidding and optimization, in the execution of supply and demand chain integration. Then, in our last post, we discussed the characteristics of a strong and measurable sourcing process which can be utilized to increase Supply Management throughput and turn the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole. Today, we are going to present our first of two examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined in our last post.

We start with a logistics sourcing project run by ‘Transport Corp.’, a 3PL (third-party logistics) company that wants to source three routes — Route A, Route B and Route C. Each route has a certain volume (number of truckloads) that needs to be fulfilled. Transport Corp. wants to utilize the combinatorial bidding and optimization process and invites three freight carriers to bid in this project — ‘Carrier A’, ‘Carrier B’ and ‘Carrier C’.

Transport Corp. has the following volume information.

Route Origin Destination Volume Mileage
Route A Atlanta, GA Akron, OH 1000 loads 600 miles
Route B Bakersfield, CA Buffalo, NY 2000 loads 2500 miles
Route C Chicago, IL Cincinnati, OH 3000 loads 300 miles

Transport Corp. wants the carriers to provide the following inputs:

  1. A ‘Rate per Mile’ for each lane
  2. An estimated ‘Transit Period’ (number of days from the origin to the destination)
  3. A ‘Capacity Commitment’ (number of loads each carrier can fulfill)
  4. Any ‘Lane Bundles’ that would entail a lower rate across the bundle

The freight carriers each quote the following:

Carrier A
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.00 1.0 days 200 loads
Route B Bakersfield, CA Buffalo, NY $0.75 2.5 days 1000 loads
Route C Chicago, IL Cincinnati, OH $1.00 0.5 days 2000 loads

Carrier A doesn’t have any additional bundle discounts to provide.

Carrier B
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.00 1.0 days 800 loads
Route B Bakersfield, CA Buffalo, NY $0.75 2.0 days 1000 loads
Route C Chicago, IL Cincinnati, OH $1.20 0.5 days 1000 loads

In addition, Carrier B says that if given all the volume in Route A and Route B, they’ll provide an additional discount of 5%.

Carrier C
Route Origin Destination Rate per Mile Transit Period Capacity Commitment
Route A Atlanta, GA Akron, OH $1.25 1.0 days 1000 loads
Route B Bakersfield, CA Buffalo, NY $1.00 2.0 days 2000 loads
Route C Chicago, IL Cincinnati, OH $1.50 0.5 days 3000 loads

Carrier C doesn’t have any additional bundle discounts to provide.

Initial Results (Low Cost without Capacities or Discounts)

With the carrier Lane Rates (cost for shipping all the loads on each lane), it’s possible to get a ‘Total Cost’ comparison. Looking at the numbers simplistically (i.e. without considering any capacities or discounts), we can infer the lowest cost carrier easily. In this case, looking at the table below, it’s easy to identify the winner overall would be Carrier A if one was just looking at the carrier prices

Route Carrier A (Full Volume) Carrier B (Full Volume) Carrier C (Full Volume) Winner
Route A $600,000 $600,000 $750,000 Carrier A OR Carrier B
Route B $3,750,000 $3,750,000 $5,000,000 Carrier A OR Carrier B
Route C $900,000 $1,080,000 $1,350,000 Carrier A
Full Business Total Cost $5,250,000 $5,430,000 $7,100,000 Optimal: $5,250,000

Low Cost Considering Discounts

However, we know that Carrier B has offered a 5% discount on Route A and Route B if awarded both these lanes. Let’s consider this possibility in the table below. It’s apparent that after applying the discounts, Carrier B becomes more favourable not only on Route A and Route B but also overall (see the last row showing the total cost for awarding all routes to a single carrier).

Route Carrier A (Full Volume) Carrier B (Full Volume) Carrier C (Full Volume) Winner
Route A $600,000 $570,000 $750,000 Carrier B
Route B $3,750,000 $3,562,500 $5,000,000 Carrier B
Route C $900,000 $1,080,000 $1,350,000 Carrier A
Full Business Total Cost $5,250,000 $5,212,500 $7,100,000 Optimal: $5,032,500

Optimal Payment Considering Discounts, Capacities and Business Constraints

In the same problem, we now analyze the possibility of honouring carriers’ ‘Capacity Commitment’ numbers. In addition, Transport Corp wants to mitigate risk and therefore wants to award each route to at least two carriers. We now see that a simple problem with three lanes and three carriers quickly becomes hard to solve. This is where the power of optimization comes into play, allowing us to quickly compute the best solution. Here’s a look at the solution if we want 2 winners per route and also want to honour capacity commitments. Carrier B’s discount doesn’t materialize in this scenario as no carrier gets a full lane award.

Route Winner 1 Winner 2
 
Route A
Route B
Route C
Volume Awarded Payment Winner
200 $120,000 Carrier A
1000 $1,875,000 Carrier A
2000 $600,000 Carrier A
Volume Awarded Payment Winner
800 $480,000 Carrier B
1000 $1,875,000 Carrier B
1000 $360,000 Carrier B
Optimal Total Payment $5,310,000

Taking this one step further, it’s possible to visualize cases where Transport Corp wants to incorporate some penalties for carriers with higher ‘Transit Periods’ to arrive at another solution that has a better overall lead time. In this manner, several what-if scenarios can be run in a short span of time. These types of creative analyses can be performed while simultaneously allowing carriers to submit all the information they have. However, a process also needs to be instituted where the awarded scenario is closely evaluated against previously implemented rates. It is also useful to do some sensitivity analyses to understand how the award alignment changes if the payment is relaxed by a certain percentage. Monitoring these in addition to carrier performance and quality metrics allows Transport Corp to arrive at an optimal decision that considers all factors and is right for their business.

Thanks, Ayush.

From Strategic Spend to Strategic Value-Add, Part II

Today’s guest post is from Ayush Sharma, a Strategic Sourcing Consultant with Trade Extensions in the Americas. His particular speciality is the application of optimization to Retail Sourcing, Dedicated Transportation, 3PL Logistics Sourcing, and Direct and Indirect Materials Sourcing. Ayush has a Masters degree in Supply Chain Management from the University of Texas at Dallas, certifications in Lean Six Sigma and Supply Chain Management, and has served as a Technical Director for a local branch of the Institute for Supply Management (ISM).

Yesterday’s post discussed the importance of supply and demand chain integration as the key to an efficient, profitable, and fluid business. These processes, which should be integrated with the strategic plan, should utilize Strategic Sourcing and it’s ability to drive ‘savings’ year after year. And the best Strategic Sourcing processes are those that combine combinatorial bidding and optimization, which allows an analyst to run several what-if scenarios in minutes and generate reports that show exactly how the overall spend distribution changes as newer business processes are taken into account. In today’s post, we will discuss the requirements for a strong and measurable sourcing process.

A strong and measurable sourcing process normally exhibits the following characteristics:

  1. Integrated Processes
    Using a rolling window of a few years (usually two to three years), strategic sourcing projects should be strictly monitored to understand expected vs. implemented costs and ensure implemented costs are in line with the strategic plan. The suggested time window works best as it allows room to respond to market dynamics while maintaining a medium to fairly long-term focus.
  2. Creative Analyses
    Technologies like combinatorial bidding and optimization can be used creatively. Today’s tools offer extreme flexibility in terms of the types of data that need to be captured and the limitless possibilities for analysis. Businesses must look at ways of incorporating qualitative information and ongoing metrics (e.g., favouring suppliers who have been able to maintain the price for the duration of the contract) in the analysis process.
  3. Collaboration
    Supplier collaboration is key to insure the success of any Strategic Sourcing process. In this era of real-time communication, it’s vital to collaborate with suppliers on an ongoing basis while providing them dynamic feedback to improve the overall quality of the sourcing process.
  4. Economies of Scale
    Businesses must look to increase the scale of projects. Several bidding tools allow ridiculously large numbers of bids to be captured and analyzed at an extremely granular level. Increasing the size of projects not only means increased productivity and cycle time (and thereby cost) efficiencies for the organization. It also allows you to take advantage of economies of scale in the bidding process while maintaining the appropriate level of detail during analysis.
  5. Benchmarking
    Sourcing projects should be used to create financial benchmarks allowing organizations to understand industry trends and the impact of specific changes in methodology. When the market fluctuates, effective benchmarking techniques help understand the immediate and long-term effects and allow organizations to mitigate risk.

The easiest way is to just get started using the guidelines above and then steadily build and refine the process. No one solution will work for all organizations, but taking the lather-rinse-condition-repeat approach with special focus on ‘conditioning’ will ensure maximum optimality. Supplier collaboration should take center-stage, especially when the focus is on long-term profitability. Utilizing the latest technology to capture all of their requirements ensures a wholesome process and a meaningful relationship with suppliers. As the process gets more streamlined, productivity benefits (along with specific measurable savings) will mean increased throughput in the entire sourcing process without losing track of strategic goals. This is how your Supply Management organization turns the organization’s Strategic Spend into a Strategic Value-Add for the corporation as a whole.

In the posts that follow, we will illustrate this with a couple of examples, inspired by real-world events, that demonstrate the impact of including combinatorial bidding and optimization in a sourcing project that follows a process similar to the one outlined above.

Thanks, Ayush.