Category Archives: Talent

The Seven Savors of a Sourcing Sensei

Everyone likes to talk about sourcing leaders and the great jobs they do – but try finding an article that talks about the fundamental qualities of a great sourcing leader, and that’s a whole different ball game. While it’s almost ridiculously easy to find dozens of articles on what a sourcing leader does, it’s very hard to find even a single article on what a good sourcing leader is.

It could be because everyone is assuming that the qualities that make a good leader are universal and the particular domain irrelevant. While there are some good arguments to be found that great leadership is a unique skill irrespective of problem domain, sourcing is not like any other business function. I believe it takes more than just being a great leader to be a great sourcing leader.

So what does it take? It takes a well-rounded individual with seven special skills, above and beyond what you’ll find in your average highly effective person. These skills are:

  • Experience
    First and foremost a great sourcing leader is experienced in sourcing. She’s spent time in the trenches, knows what sourcing is all about, and is more than capable of making the right call in tough times.
  • Customer Focus
    A great sourcing leader always has the customer in the back of her mind. Sourcing, like leadership, is essentially a service function and a great sourcing leader knows that.
  • Team Builder
    A great sourcing leader understands that the days of the lone warrior corporate hero who could carry an organization to fortune 500 lists with his charisma and genius are finally over and that the key to success lies not with her, but her team. She does her very best to make her team the best that they can be, constantly enables them, and gives them every opportunity for improvement.
  • Market Zen Master
    A great sourcing leader is in tune with the market and understands where it’s been, where it’s at, and where it’s going. Leader’s don’t react to market fluctuations, they predict them – designing and implementing strategies that allow the organization to not only align itself with the market, but keep slightly ahead.
  • Innovator
    A great sourcing leader is an innovator. She knows the name of the game is change and she can adapt to the situation as required.
  • Collaborator
    A great sourcing leader is a true collaborator. Not only does she know that success lies with her team, but that success will require her team to work with other groups in the organization, in partner organizations, and in supplier organizations. To this end, she’s constantly reaching out to improve relationships and create opportunities for the teams to work together.
  • Communicator
    A great sourcing leader is a great communicator. She knows that for sourcing to succeed, its goals, processes, and roles have to be understood and accepted by everyone and takes it upon herself to spread the word. She creates a shared vision that people are motivated to work towards.

For more information on The Seven Savors of a Sourcing Sensei, I strongly encourage you to check out the new Sourcing Leadership wiki-paper over on the e-Sourcing Wiki [WayBackMachine] which was (co-)authored by yours truly. Besides diving deeper into each of the skills, with references as to their effectiveness and criticalness, it also discusses The Seven Scruples of a Sourcing Sensei – or the seven things sourcing leaders do that set them apart.

Are Your Team’s Procurement Skills Up To Snuff?

Are you a supervisor, manager, or executive struggling to get the same performance out of your team that leading purchasing departments appear to be getting out of theirs? Are you wondering why this is the case? Then maybe you should consider getting your team profiled.

Although there could be a dozen reasons why your team is not performing at the level you think they should be (skyrocketing raw material and energy prices are significant components of your spend, inappropriate unbreakable multi-year agreements, lack of proper tools to get the job done, etc.), the reality is that you’ll probably never know which is the right reason until you start investigating different hypotheses. And the hypothesis that you should start with is that your team may not have the skills they need to compete against the leaders in today’s procurement landscape.

The skills an average procurement professional needs today are not the skills that an average procurement professional needed ten years ago. It’s not anybody’s fault, but that doesn’t mean you get to sweep the potential problem under the rug. It means you investigate the possibility that maybe your team, including you, could use a bit of polishing and, if it turns out to be the case, do something about it. The leaders are leaders for a reason – they recognize that in today’s world, you can’t ever stand still and you can’t ever stop learning, and they take steps to identify their weaknesses and improve them all the time.

So start by getting an independent third-party skills profile to find out where you are and where you should improve. One possibility is Next Level Purchasing’s [now the Certitrek NLPA] “Purchasing Assessment of Skills for Success” (PASS) Program, which they offer for free to qualified companies. Although it is, of course, based on the seven dimensions their “Senior Professional in Supply Management” (SPSM) program is based on, it’s still a good measure of whether or not your staff have the basic skills they need to do well at their jobs.

The PASS program uses a Web-based skills assessment based on 56 multiple choice questions designed to assess competence in seven key skill areas:

  • Purchasing Fundamentals
  • Analysis & Spreadsheets
  • Contract Law
  • Project Management
  • Purchasing Best Practices
  • Sourcing
  • Negotiation

Once your team completes the test, Next Level Purchasing creates a color coded report for each employee across the seven competency areas that indicates whether each employee is highly skilled in the area (green), moderately skilled in the area (yellow), or under-skilled in the area (red). From this, you can put together a custom improvement plan for each employee, which can be based upon standard SPSM courses or custom courses developed for you specifically by Next Level Purchasing. Considering the SPSM is a very affordable industry certification, chances are you’ll be able to upgrade your team’s skills in a very cost effective manner if it turns out that is the appropriate thing to do.

Only You Can Prevent The Sky From Falling

Last week in The U.S. Bureau of Labor Statistics is Wrong. Dead Wrong!, I alerted you to a recent discovery of Tim Minahan’s that the U.S. Bureau of Labor Statistics latest report on the sector is that overall employment for purchasing and supply managers is expected to grow slower than the average for all occupations through the year 2014 and that demand for purchasing workers will be limited by improving software.

This is, of course, wrong. Now, Tim did note that the report states it was based on 2004 assessments, but it’s still a travesty to make future projections on stale data, especially data that does not represent the trends that are being corroborated by all of the major societies, publications, and research organizations in the sector, including the ISM, Purchasing Magazine, and Next Level Purchasing (now the Certitrek NLPA). Specifically, the demand is increasing, and new software is not limiting the demand for educated professionals – although it may be decreasing the demand for tactical purchasers – as it is significantly increasing the demand for strategic supply management professionals.

But the most interesting outcome was that even though Jason Busch and I whole-heartedly agreed with Tim, Charles Dominick had a different perspective, which he stated in “Read Yesterday’s Purchasing Blogs? Don’t Panic!” and “The Purchasing Talent Crunch Paradox” on the Next Level Purchasing blog (now the Certitrek NLPA blog), the first of which drew commentary from Tim and the second of which drew commentary from yours truly.

In his first post, Charles states that the BLS report, which states that demand or purchasing workers will be limited by improving software, and that Tim’s post, that quotes numerous real-world examples of executives not being able to find the talent to fill their needs, are not in contradiction, because tactical purchasing jobs, which he associates with the BLS report, will decline as new procurement software is implemented and strategic purchasing jobs, which he associated with the talent crunch described in Tim’s post, will continue to increase. He’s right, but that doesn’t address the fact that the BLS report states to cover the industry as a whole, and if strategic purchasing jobs are increasing faster than tactical purchasing jobs are decreasing, than this means that the overall demand for professionals will continue to increase, as reported by the numerous surveys by the ISM, Purchasing Magazine, and others over the three years (or so) that have passed since the Bureau collected it’s statistics.

This at least partially invalidates Charles’ claim that the BLS was not incorrect in it’s statement that demand is expected to grow slower than the average. Charles correctly points out that “grow slower than average” does not mean decline, but, as Charles notes, this puts growth in the 0-8% rate, and every recent study I’ve read clearly puts growth overall above 0%!

Of course, the only way to answer this question precisely is to know the percentage of tactical jobs being lost to technology (and, as Charles points out, global outsourcing) and the number of jobs being created to tackle strategic sourcing. However, with the growing complexity of global trade (countless new regulations, security acts, regulatory acts, foreign trade zones, special economic zones, preferential trade agreements, etc, etc, etc), rising commodity prices almost across the board, corporate social responsibility, and continuing price pressure, about the only way left for a company to not only increase profits but remain profitable is through better sourcing and supply chain management. I believe this is going to cause a much larger spike in demand than the downward spike caused by the reduction of tactical purchasing jobs due to technology or outsourcing.

In Charles’ second post, he notes that even if he’s right, and the number of purchasing jobs being created is only slightly more than the number of purchasing jobs being displaced, there can still be a talent crunch. And even though we disagree on the magnitude of the talent crunch in the best case situation, this is one place we do agree. I’ve been bemoaning the talent issue for quite some time now.

Charles correctly points out that just because you’ve been in purchasing for years, that doesn’t mean that you are qualified for a higher level purchasing position. There is a big difference between the traditional purchase order processing of tactical purchasing and the modern strategic sourcing initiatives of strategic supply management. In some cases, the gap is so large that it’s not that large of an exaggeration (though it is an exaggeration) to say that, with the right rules-driven software, the first job could almost be done by a trained monkey whereas the second almost requires a candidate with a graduate degree.

To this end, Charles suggests that one of the reasons for the talent crunch is that some buyers are unwilling to invest in their own purchasing careers and are reluctant to advance their own capabilities. He bemoans the fact that he hears from professionals daily who complain that their employers will not fund training or certification. He also states that, considering the average salary, they should invest in themselves since they will likely earn that money back in a hurry. (And when you consider that professionals with a recent certification or degree are very attractive in the current market where an average qualified buyer can often get a 10% to 15% raise just by switching jobs, that’s no joke.)

Although he’s right, I think we need to lay a little more blame on the employer who states he can’t find qualified talent but will not invest in the talent he already has. When you consider Hackett’s recent findings that top-quartile talent management companies generated an average EBITDA of 16.2% vs 14.1%, a 22% improvement in net profit margin, a 49% improvement in return on assets, and a 27% improvement in return on equity, there’s no reason not to invest in your talent. So before we pass the buck to the professional, let’s make sure we pass it to the corporation that lays off a group of tactical purchasers instead of retraining them and then bemoans the fact that there isn’t a strategic supply professional to be found. After all, when you’re an executive, the buck always stops with you!

So, if you want to stop the sky from falling in the purchasing profession and escape the worst of the coming talent crunch, you, and your company, need to invest in career development now – before it’s too late. The talent crunch is coming! Almost 76M baby boomers in the US will soon be eligible for retirement – over 25% of the US population and over 35% of the US workforce, 25% of the world’s population reaches retirement age in the next 3 years, there are significant population declines underway in many first world economies, and, current studies indicate that employers estimate that 39% of their current workforce and 26% of new hires will have basic skill deficiencies. There’s just no avoiding it. But proactive planning and skills development can definitely minimize it and prevent the sky from falling.

Eye-For-Procurement Technology For Procurement Highlights II: John LaPorta’s Presentation

John LaPorta’s (Procurement, IBM) presentation on “It’s not just about the technology: How to accelerate procurement skills and gain a real competitive advantage” was one of the best presentations at the Technology for Procurement Forum in San Francisco, put on by EyeForProcurement last month, and my favorite.

In this presentation, John tackled a favorite topic of mine, the talent crunch and how the most severe shortage of skilled labor in history is nearly upon us. ( Now might be a good time to start getting on your leading’s blogger priority customer list, before it’s too late. ) In this presentation, he reminded us of the following frightening statistics:

  • 25% of the world’s population will reach retirement age in the next three (3) years
  • employers estimate that 39% of their current workforce and 26% of new hires will have basic skill deficiencies

In other words, you could lose a quarter of your workforce in the next few years, but with the increasing skill requirements of knowledge requirement jobs, even if you can find a replacement (which is not guaranteed in an economy where the unemployment rate has dropped below the lowest rate during the recent IT bubble), he or she is not likely to have all the skills you need.

To this end, John is recommending that you, like IBM (and you can never go wrong with IBM, right? – well, okay, you can argue that sometimes you can, but they’re right on the money this time), develop or adopt a Procurement Capability Accelerator program to teach new hires the skills they need to have in months, and not years, using tailored development and coaching programs that compress two-to-three years of experiential learning into six months through heavy use of mentoring. I know you might not think you can spare your senior employees for these large buckets of time, but just think about how much worse this problem will be when they retire and take their knowledge with them.

John notes, rightly so, that one of the keys to this approach is finding the right tools and technologies that your employees can learn and adapt to quickly as well as identifying any tools and technologies that you can use to make the learning, and specifically the e-learning, process more efficient. It’s all about the right people, processes, and technology and the key is not to overlook any one of these focal points and attack all three with the appropriate level of attention and rigor.

I know you’d rather be an ostrich and stick your head in the sand then truly contemplate the magnitude of the talent problem sneaking up on you, but the sooner you realize that the only way to tackle the problem is to act now and turn your procurement officers into performance officers, the better off you’ll be in the long run. Moreover, if you’re prepared for the coming workforce turnover, you’ll have a significant competitive advantage. While your competitors are unsuccessfully scrambling to find talent that just isn’t available, you’ll have it in place.

And remember, as Deming said, if there’s a problem on the floor, it’s management, not the people. So act now.

Build a Better Worker

The April 23 (2007) issue of Canadian Business had a large section on the Best Workplaces of 2007 with the theme of How to Build a Better Worker that contained a number of useful tips for those of you working on your Talent Acquisition, Retention, and Development plans to make sure you don’t become another victim of The Talent Crunch.

The section contained a number of articles that focussed on how the best workplaces focus on fairness, promote respect, build credibility, instill pride, and cultivate camaraderie. Each of these articles contained a mini-tips section that is worth noting since you can use it as the foundations for your efforts.

In “Fairness First”, we are given five tips to foster fairness:

  • Manage ExpectationsAlso, under-promise and over-deliver.
  • Seek InputAnd integrate good suggestions into your initiatives.
  • Make Decisions TransparentDon’t sugar-coat bad news. They’re adults, after all.
  • Explain the Decision-Making ProcessBe transparent, honest, and regular.
  • Don’t Throw Money AroundWhen something’s wrong, diagnose it and fix it.

    Money alone won’t keep a good employee in a bad environment.

In “Well Done”, we are presented with five techniques to build respect:

  • Invest in EmployeesOffer training and development programs.
  • Acknowledge Good Work and Extra EffortFormally or informally, whatever works best.
  • Use a Variety of Techniques to Encourage InputRespond to input and implement good ideas.
  • Include Employees in Important DecisionsGive employees a chance to voice concerns.
  • Recognize that Employees have Personal LivesAllow some flexibility with schedules.

In “Talk the Talk”, we are provided four insights on creating credibility:

  • Keep Employees Informed Using Available ChannelsUse newsletters and video-conferences in addition to on-site meetings.
  • Do Your Job WellFocus on becoming and staying an expert.
  • Deliver on PromisesBuild a track record of matching words with actions and your employees will trust you.
  • Perform ConsistentlyIf you make a mistake, acknowledge it promptly, take responsibility, and focus on correcting the situation.

In “Proud out Loud”, we are notified of three methodologies for promoting pride:

  • Clarify the Organization’s Connection with CommunitySocial responsibility is more than just good public relations.
  • Clearly Explain Goals and Make Sure They are UnderstoodEveryone tends to pull in the same direction when they all know the same score.
  • Empower Employees to Make Decisions, Especially Regarding Customers Employees who feel they have the authority to make the “right decision

    are happier, more productive, and more confident.

In “Work Buds”, we are granted three approaches for cultivating camaraderie:

  • Set Ground Rules and Encourage CreativityCelebrate special events and productivity.
  • Create a Hospitable WorkplaceA little fun goes a long way so encourage staff to socialize regularly.
  • Build a Sense of CommunityEmployees should be able to count on each other professionally and personally.