Category Archives: Vendor Review

The Sourcing Maniacs 2008 Vendor Tour Part 18: SupplierSoft

This post is a bit lengthy, so I’ve broken it into Set-Up and Supply.

Set-Up

Waiter Your pie, sir!
Wakko Thanks!
Wakko dives into yet another pie. A stack of empty pie trays sits beside him.
Waiter Shall I fetch another?
Wakko Most certainly!
Yakko So, not all industries are created equal when it comes to sourcing.
Dot I guess not! I never knew that some categories were so involved!
the maniacs just finished their visit with Power Advocate, an end-to-end solutions provider to the energy and utility industry
Wakko between mouthfuls of Boston Cream Pie
So, where next?
Dot On to the Q’s I guess!
Yakko Quintiq?
Dot Supply chain optimization? That’s too much for Wakko …
Yakko QP Group?
Dot I think they’re consulting.
Yakko You’re right. How about Quadrem?
Dot The marketplace? Maybe.
Yakko I think they also provide solutions and services.
Dot Sounds good. So where are they?
Yakko Good question. I believe they have offices all over the world.
Dot I bet most our sales. Where’s their head office?
Yakko Let me check.
tappity-tap-tap
Amsterdam.
Dot Too bad. They might have been interesting. On to the R’s?
Yakko Rapt?
Wakko between mouthfuls of Boston Cream Pie
Didn’t Microsoft buy them?
Dot I think you’re right. I don’t want anything to do with Microsoft …
Yakko Rearden Commerce?
Dot Back in California … and they’re a little corporate for my taste.
Yakko I’m not ready to go back to the valley either. Resources Global Professionals?
Dot They’re a consulting and staffing services agency, not a consulting and staffing solutions provider.
Yakko Oh. Hmmm.
ring
Yakko Yakko’s Yummy Yams … picture perfect produce …
the doctor Hello, Yakko. You guys looking for someone else to check out?
Yakko We are, actually.
the doctor Great … I just got contacted by SupplierSoft … a new supplier management solutions company … they want to give a demo.
Yakko Will they give it to us?
the doctor I don’t see why not.
Yakko Great! Where are they based?
the doctor The valley.
Yakko We’re not ready to head back to the valley yet.
the doctor That’s okay. They’re 100% SaaS and they will do the demo on-line.
Yakko That sounds good.
Wakko between mouthfuls of Boston Cream Pie
What does doc want this time?
Yakko He wants us to review SupplierSoft, a SaaS company. He says we can do the demo from here.
Wakko Great!
Waiter …
Yakko So, when’s the demo?
the doctor Ten minutes. I’ll send you the details. Have fun!
Yakko Later, doc!
the maniacs prepare for the demo
beep bip-beep-bop boop-bop-bip boop-bop-bip-beip
Yakko Hello?
Mr. CEO Hello. Is this the doctor?
Yakko No, this is Yakko.
Wakko I’m Wakko.
Dot And I’m Dot.
Mr. CEO The maniacs? Don’t you work for …
Yakko Not since last year.
Wakko We were wakko’d. Get it?
Mr. CEO Sorry to hear that. Anyway, I’m expecting a call from the doctor
Yakko Something came up. Doc can’t make it. He asked us to take the demo on his behalf.
Mr. CEO Well …
Dot Don’t worry. We’ll convery everything we learn!
Mr. CEO Do you work for the doctor?
Yakko We don’t work for anyone at the moment.
Dot So we’re doing a vendor tour …
Wakko learning as much as we can about the sourcing world …
Yakko and passing on anything useful that we learn to the doctor
Mr. CEO That’s interesting.
Dot Very. We’ve learned a lot!

Supply

Yakko So, can we have the demo?
Mr. CEO Uhmm, sure. Where should we start?
Yakko Well, Doc literally just asked us to do this ten minutes ago, so we haven’t the first clue about you. We didn’t even know you existed until then!
Mr. CEO That’s probably because we’ve been in stealth mode developing our solutions and working out the kinks with our beta customers until very recently. I don’t believe in vaporware, and since we’re a pure SaaS solution, I wasn’t going to launch a product for mass-market adoption until it was ready.
Yakko So how long have you guys been around?
Mr. CEO I started the company last year …
Yakko and you already have a product ready for the mass-market?
Mr. CEO We have four actually …
Dot Are you serious?
Mr. CEO Yes. Since we built our solution on the Salesforce platform …
Dot Isn’t Salesforce CRM? I thought you were in the supplier management space.
Mr. CEO We are. There’s actually a lot of similarity between CRM and SRM …
Yakko But one solution is focussed on customers and the other solution is focussed on suppliers …
Mr. CEO That’s true, but what you have to realize is that both platforms require the same foundation …
Dot … which is?
Mr. CEO Extensive information management capabilities. CRM requires you to maintain an interaction history with the client. Those interactions are captured and categorized as data. SRM requires you to maintain an interaction history with the supplier. Those interactions are also captured and categorized as data. Fundamentally, from a technical standpoint, they’re almost identical solutions … the only real difference is one solution faces the downstream customer while the other faces the upstream supplier.
Dot But what about SPM? (Supplier Performance Management) There’s no CPM equivalent …
Mr. CEO You’re right. But the foundation is, again, data.
Yakko So you’re telling us it really is possible to build an extensive supplier management platform on Salesforce?
Mr. CEO And then some!
Yakko Ok, I’ll bite … why would you do so?
Mr. CEO Salesforce is a scalable, secure, reliable, and proven platform with 47,000 customers and 1.2 Million users. They’ve spent over 150 Million on their infrastructure. It allows us to offer our customers big enterprise scalability and reliability from day one … and do so at small company prices. How many companies in the supply management space can say they’re hosted on a 150 Million infrastructure?
Yakko Uhmm … uhmm … uhmm …
Mr. CEO That’s my point!
Yakko So what solutions do you offer?
Mr. CEO We currently offer Supplier Management, Environmental Compliance Management, Supplier Corrective Action Management, and Supplier Audit Management solutions with embedded process and project management. And we have a Supplier Help Desk Application in beta.
Yakko I guess we should start with the Supplier Management solution.
Mr. CEO As you can see, it’s an extensive supplier information management solution that captures a complete supplier profile; contacts based on roles; diversity, quality, and environmental certificates; insurance certificates; non-disclosure agreements; documents; meetings and meeting notes; projects; and custom data-capture requirements. In addition, you can tag items, include custom links, and search your entire supplier database based on multiple filters. It also has fairly extensive reporting capabilities, and a customizable dashboard for the home-page which keeps track of your tasks, calendar, waiting approvals, and the reports of your choice.

In addition to being able to define your own suplier data model, it supports multiple sections for each information type, it supports attachments whereever you need them, customizable step and task-based workflows by user or role, and an instantly accessible supplier view from anywhere in the supplier management application.

Yakko What does that do?
Mr. CEO It allows you to see what the supplier will see at any time.
Yakko Well, so far it sounds similar to what Aravo and CVM Solutions offer.
Mr. CEO There are similarities, as they also offer supplier information management solutions, but we feel we have some significant differences that will make our platform more attractive to our target market.
Dot Like what?
Mr. CEO The stability of our underlying platform, our low-cost, and, most-importantly, the tight integration with our other modules, which include not only the environmental compliance (which we believe allows us to match Aravo’s capabilities) and the supplier audit management (which we believe is better than CVM’s capabilities), but our rather unique corrective action management and help desk solutions.
Yakko Let’s move on. I’m still waiting to be suitably impressed.
Mr. CEO No problem. As you can see, our Environmental Compliance Solution comes with extensive environmental data collection capabilities at the Bill of Material (BOM), part, and raw material level; the ability to track all of the relevant regulations and regulatory exemptions; complete specifications, parts, component materials, and material declarations; substances and substance declarations; and AVLs.

It supports standard PDF forms that can be filled out by suppliers and uploaded into the system by way of XML extraction and automated data load; it validates and verifies all data on definition and import; it can generate user-defined alerts whenever a substance, material, part, or BOM is not in compliance; and in addition to a standard set of compliance reports, it allows users to define their own.

Yakko So you’ve more or less matched the lesser-known offerings from EcoVadis and Co-exprise.
Mr. CEO Well, I’m not really familiar with those solutions, but I think our solution does what an environmental compliance solution needs to do. And it integrates with our Information and Audit Management solutions, which we feel is a big plus.
Yakko Interesting. Show us your Audit solution.
Mr. CEO No problem. As you can see, it builds on our information and environmental compliance solutions and allows for collaboration between our customer, their suppliers, and third party auditors. It also allows for the definition of corrective action plans and projects to implement and monitor those corrective action plans, which is based on our integrated workflow and project management capabilities.
Yakko Not bad at all. So how did you build it all so fast?
Mr. CEO We took advantage of everything Salesforce had to offer and built it in their Apex language, which essentially wraps Java in a rapid development language designed to take full advantage of the multi-tenancy Salesforce.com environment. We also used good coding practices and created our applications in an object-oriented manner that allowed us to re-use common components, which could be tested once and re-used wherever needed.
Yakko So what are your plans?
Mr. CEO Eventually, we plan to be the Salesforce++ of the SRM world.
Wakko But I thought you said you used a Java-Based language?
Mr. CEO Ha, ha. Good one, Wakko.
It’s an ambitous plan, but one we believe is ultimately realizable. Of course, we’re starting small. Right now, we’re focussed on manufacturing and distribution.
Yakko Why?
Mr. CEO That’s where we see the biggest pain, and the biggest benefit of our solution.
Yakko How so?
Mr. CEO Consider a large manufacturer sourcing 10,000 parts from 500 suppliers who has to get the lead out to comply with RoHS. How are they going to do this without our solution? They’re going to use spreadsheets. This is going to result in hundreds of thousands of spreadsheets. How do you analyze that many spreadsheets to find out which parts from which suppliers are not in compliance. And, more importantly, how do you insure that they get to the right person at the supplier who you are certain will fill them out properly without a central supplier database with up-to-date contact information? You don’t … and you scramble a very large team on a very large project, that takes way too long, trying … and risk huge losses from product recalls if just one part slips through.
Yakko And with your product …
Mr. CEO You select the parts that need to be in compliance, all of the suppliers get the PDF forms e-mailed to them, once the form is filled out it is automatically uploaded into the system, and you can run a report at any time that tells you how many parts are compliant, non-compliant, or in an unknown state because the supplier hasn’t provided you with the information. You can then run another report to get a list of the suppliers, listed contacts, and follow-up with them through the system, which integrates with Outlook. As you maniacs would say, once the supplier and part masters, and their relationships, have been defined … it’s easy-peasy.
Wakko Whoa!
Mr. CEO You said it, Wakko. And if anyone wants to see for themselves how powerful our solution is, we offer a free 30-day trial. We’re sure that it won’t disappoint.

 

The Sourcing Maniacs 2008 Vendor Tour Part 17: Power Advocate

This post is a bit lengthy, so I’ve broken it into Prelude and Power.

Prelude

Wakko Faster! Faster!
The maniacs are describing their ride on the Mindbender at the West Edmonton Mall, which they visited after meeting with Upside Software (acquired by SciQuest, rebranded Jaggaer).
the doctor I’m glad you enjoyed your trip to The Mall, but would you like to get back to where we left off before I had you jump ahead in your story?
Yakko Where were we?
the doctor You were describing your on-line review of MFG
Wakko MFG … it’s dynamite
MFG … it’ll win the fight
MFG … it’s the power load
MFG … watch it explode!
  air guitar
the doctor Yes, Wakko, we covered that already. So who did you visit next?
A brief moment of silence while they collect their thoughts … a daunting task for Wakko.
Wakko I’ve got the Power!
the doctor Uhmm …
Yakko That’s right! Power Advocate.

We were sitting in the Chinese Cafe …

Wakko finishing up our sixth order of Chow Mein …
Dot while wrapping op our review of MFG.
The maniacs return to their story and, as usual, proceed to ignore me.
Dot Where to next?
Wakko Hopefully someplace a little less breezy. I’ve lost three kites today!
The maniacs are still in Chicago, having recently visited Kinaxis before hopping into the cyber-enabled Chinese Cafe for their MFG research.
Yakko We’re on the N’s. I don’t know many N’s. New Momentum?
Dot Predictive market intelligence using optimization models. I think that’s a wee bit over Wakko’s head.
Yakko Fair Enough. NewView?
Dot Visibility solutions for automotive and aerospace?
Yakko I think so.
Dot Given the turmoil in those markets, I’m sure they’re too busy trying to get their solution installed at manufacturers that desperately need it to talk to us.
Yakko Possibly. the doctor did mention that he’s never been successful in his reach out attempts to them …
Next Generation Logistics?
Dot Again, Logistics.
Yakko Right. Not our focus. Well, I’m tapped.
Again, because he doesn’t check the Resource Site often enough, which currently has over ten companies that start with N.
Dot On to the O’s?
Yakko Sure! I’ve always been intrigued by Open Bravo.
Dot Aren’t they headquartered in Spain?
Yakko I believe so. But maybe we could get a web-demo and research them from right here!
Wakko That would be great! I could have more chow mein … six is an unlucky number in Cantonese … while eight is very prosperous … Waiter!
Yakko Let’s see if I can Google a number …
tappity, tappity
Here we go! A US number too!
beep bip-beep-bop boop-bop-bip boop-bop-bip-beip
Operator Hello …
Yakko Hello … could we get a demo of Open Bravo?
Operator You can download Openbravo ERP through SourceForge or access our demo centre for a quick overview. As we’re open source, you have free access to the product.
Yakko Oh. Uhm … thank you?
Operator You’re welcome.
click
Dot So?
Yakko Looks like “O” stands for “Oh, Bother”.
Dot What happened?
Yakko They told me to download it and try it out for myself. I don’t know about you, but I don’t feel like installing an ERP system just to review it.
Dot Neither do I. Who else starts with O?
Yakko I’m too bummed to think about it. Let’s just move on to the P’s
Dot Perfect Commerce?
Yakko Perfect? As far as I can tell, they got their ass-whooped so bad in the market, they had to be saved by a European-based services firm by the name of Cormine, that, for reasons beyond me, decided to keep the name. Plus, especially considering what we’ve learned so far on our tour, I think it’s really conceited to claim that your applications enable “perfect” commerce.
Dot Prime Revenue?
Yakko Interesting. Online billing and payment is commodity these days, but supply chain finance is cutting edge. However, as most companies still haven’t figured out that making your suppliers wait 30 extra days for payment isn’t supply chain finance, the concept might be too innovative for the market and an area we should tread carefully in.
Dot Power Advocate?
Yakko Didn’t the doctor mention them as a company he wanted checked out?
Dot I think so …
Yakko Where are they?
Dot Back in Boston …
Wakko Awesome! I was just thinking how great a cream pie would be to top off my eighth order of Chow Mein!
Wakko is, apparently, addicted to Boston Cream Pies.
Yakko I guess that settles it. Back to Boston we go!
Wakko So who will we be visiting?
Dot Power Advocate …
Wakko I’ve got the Power!
Yakko Wha …
Wakko Like the crack of the whip I snap attack
Front to back in this thing called rap
Dig it like a shovel rhyme devil
On a heavenly level
Bang the bass turn up the treble
Radical mind day and night all the time
Seven to fourteen wise divine
Maniac brainiac winning the game
I’m the lyrical Jesse James

apparently, Wakko likes Snap

Power

We rejoin the maniacs a few days or so later back in Boston.
Dot Are we here?
Yakko I don’t know … I always get so turned around in this city … even Wakko could have done a better job at urban planning!
Dot I think this is the right address.
Wakko raps on the door with his mini-mallet
British Professional Good day, sirs and madam. How can I help you?
Wakko Do you have the power?
British Professional Well, as you Americans say, we always pay the hydro on time …
Yakko I believe what my colleage is asking if this is Power Advocate.
British Professional Absolutely. How can I be of assistance?
Wakko Well, we came here from Chicago to find out what you do?
British Professional Blimey O’Reilly! You trekked all the way here from Chicago and you don’t even know what we do? Are you off your rockers?
Wakko Nope!
Somehow, Wakko has found a rocking chair.
British Professional On the cadge?
Wakko Not yet …
British Professional Well, that doesn’t sound very made up. So why are you here?
Wakko the doctor said we should give you a check-up.
British Professional Well, now I’m in bits.
Wakko You look whole to me!
British Professional looking very cautiously at Wakko
Yakko I believe what my colleague is trying to say is that the doctor of Sourcing Innovation said we should check you out if we wanted to expand our horizons.
British Professional Well that certainly clears things up a bit. I thought I was going bonkers.
Yakko Conversations with Wakko often have that effect. So, can you enlighten us.
British Professional I can definitely give you the griff. What would you like to know?
Yakko Let’s start with the basics. What do you do?
British Professional In his best American
We provide cost-effective supply-chain solutions to the energy industry with the goal of helping our customers achieve operational performance goals. We have deep expertise in the energy, utility, power, gas, chemical, and manufacturing industry; a custom 3-tier schema for the utility industry that captures detail in critical areas that UNSPSC and other generic schemas lack; tailored sourcing and spend analysis solutions; and customized category intelligence and cost-indices that you won’t find anywhere else.
Yakko That’s a mouthful!
British Professional It’s definitely not half! Where would you like to start?
Yakko Let’s start with your sourcing platform.
British Professional It’s essentially your standard e-RFX and e-Auction platform.
Yakko So why would someone choose your platform over Ariba or Emptoris?
British Professional Well, besides the fact that it’s a lot more affordably priced, it’s customized for the energy and utility industry. We have a lot of built-in commercial and technical templates as well as extensive capabilities for buyers to build their own data-sheets for apples-to-apples comparisons.
Yakko Don’t scores of platforms come with templates and templating capabilities?
British Professional They do, but buying hardware in the energy and utility industry is very different than buying a stapler from the cheapest office supply site. A lot of this stuff isn’t commodity, and even standard components are often only made by a handful of companies. Plus, it often takes a lot of detail to distinguish one component, like a transformer, from another … detail that’s lost without the right questions … which require the right templates … which requires the right category knowledge, which your average e-Sourcing firm lacks.
Yakko And you have that expertise?
British Professional Yes. That’s what differentiates us not only from other supply chain software providers, but other sourcing consultancies — our expertise in the energy industry where we’re an end-to-end solution provider. Even the new marketplace entrants, like Co-Exprise and CombineNet Energy don’t have the platform – services – market intelligence package that we can offer our customers. You have to remember, we’ve been around almost a decade, and many of our staff members have been doing this for over two decades … giving us hundreds of years of collective experience in the energy and utility industry and expertise that we feel is unmatched.
Yakko Can you tell us about your expertise?
British Professional Our expertise comes in the way of three major offerings: category intelligence based on years of experience that helps you get the most from your sourcing events; our new capital and O&M cost indices that provide our clients with leading market intelligence on the categories that matter to the energy and utility industries; and our customized taxonomy, used by a number of Fortune 500 companies, that provides the foundation for our leading spend analysis and visibility solutions.

Let’s start with our new cost indices. They’re web-based and provide our clients with real-time access to supply market data. They’re dynamic and allow users to define their own scenarios, with their own assumptions, to create their own probabilistic cost and demand forecasts in addition to the forecasts we provide them. And since they’re based on over 880 publicly available indexes that are augmented with data from over 65,000 suppliers and 1,000 international companies, they provide the most accurate market trend information you can get.

We currently offer six O&M indices and seven construction indices, with more coming in 2009, including “green” indices in first quarter and European indices in second quarter. The 5-level indices break costs down to the commodity level and allow the impact of each commodity to be measured and understood. The data goes back to 2000, and for any index, or any component category, sub-category, item, or commodity you can view trends based on at least five years of data.

These indices complement the decades of category expertise in the energy and utility industry that we bring to our clients, as well as our unique category intelligence power-search tool that acts like a Google for the energy industry. We also maintain extensive supplier lists, like Thomas Net, but with more detail, and our own category hierarchy, which underlies not only our spend analysis and visibility offering, but a number of Fortune 500 ERP taxonomies as well.

With regards to spend analysis, we offer all of the standard data-aggregation, cleansing, and enrichment capabilites that all of your standard spend analysis vendors offer, augmented by 20,000 unique industry specific auto-classification rules that allow us to parse transactions and automatically classify a much greater percentage of your spend faster.

Yakko 20,000 rules?
British Professional Yes, 20,000 rules.
Yakko I thought automatically classifying spend was easy and only required a small rule set?
British Professional That’s what the big players want you to believe. The reality is that there’s so many suppliers, so many abbreviations, so many SKUs, so many part numbers, and so many ways to identify a part in a limited-size description field that it’s almost impossible to automatically classify spend across an organization. Most solutions don’t even come anywhere close to 80% accuracy, which a good data analyst can do by hand in a few hours with the right spend analysis tool that allows real-time rule-generation and data classification!
Yakko Then how do Emptoris and Zycus do it?
British Professional Lots and lots of manual labor in India. The reality is that unless they’ve already classified spend at another company in your vertical with a similar supply base and similar purchases, they’re “automated classification engine” won’t even classify half of your spend, and they’ll have to ship it off to their offshore operation to clean it up and classify the rest. That’s why it often takes them 3 weeks to 3 months for them to build you an initial cube … they’re classifying your spend by hand and building the rules your organization needs to automatically classify similar transactions in the future.
Yakko So that’s why you have so many rules?
British Professional Yes, that’s why we have over 20,000 rules … which, by the way, only map spend in energy and utility companies. (A cross-industry solution would need hundreds of thousands of rules!) And it’s also why we use the most powerful spend analysis tool we could get our hands on that allows for real-time rule-generation and classification of spend. It’s called BIQ. You might have heard of it. Between our huge rule-set and our ability to apply our domain expertise on the fly, we can build a starting cube in a matter of hours, and do an initial spend analysis for our customers in a matter of days.
Yakko Days?!?!
British Professional Absobloodylutely!
Yakko But I keep hearing about how it usually takes a few quarters to select a solution, build a data warehouse, map the data, clean the data, enrich the data, configure the reports, and get actionable information.
British Professional Well, if you’re using last-generation technology, it certainly does, but we use BIQ, a rule-set we’ve been building for years based upon decades of experience, and deep expertise. Did you know that Lexington Analytics, another services distributor of BIQ with deep expertise in the financial industry, routinely goes to client sites and builds an initial cube, on the fly, in a few hours in their first meeting?
Yakko You must be pulling my plonker!
British Professional I assure you I’m not. With the right tool, and the right expertise, it really is possible to build starting cubes that fast. You really should read Eric Strovink’s guest posts on Sourcing Innovation carefully. A real spend analysis solution allows you to map data on the fly … and do so after you’ve applied a layered rule-set that allows you to progressively refine rules until you’ve achieved the required level of accuracy … usually 90% is sufficient for a good spend analysis. And it allows us to get results quite quickly.
Yakko But you say you also offer a web-based solution. BIQ is desktop. How do you do it?
British Professional Right now, we build the initial cube in BIQ, map it to our taxonomy, and when we have the right view, export it to our custom on-line viewing engine that provides you with dozens of built-in reports and allows you to slice and dice the data in the cube anyway you want.
Yakko Doesn’t the data get stale?
British Professional It would if we didn’t update it, and we have an automated process to do that. Which, to be quite frank, is just as good as any other product out there, as they all work the same way.
Yakko And what if the user wants more flexibility?
British Professional Such as …
Yakko Multiple-cubes. Measures. Meta-measures.
British Professional We rarely run into that. The reality is that only the power-users even think about that level of analysis. It’s not a problem though. Since we use BIQ ourselves, we can provide our clients with a full data dump of their cube at any time, the associated ruleset, and relevant report templates that will allow them to use BIQ on their own machine.

Plus, if the demand is there in the future, we will take advantage of BIQ’s new XML interface, forthcoming in its next release, that allows it to be driven over the web through a standard web-browser.

Yakko It sounds like you guys have an extensive solution for the energy industry.
British Professional We do … and we’re building out a basic contract management solution that takes into account energy-industry specific needs as we speak. An initial version will be available next year.
Yakko How will it compete with the stand-alone players like
Apttus,
CMA Contiki,
iMany,
Open Text,
Selectica,
Symfact, and
Upside Software, and a slew of others I know I’m forgetting?
British Professional It won’t. Just like our sourcing platform isn’t built to be the be-all-and-end-all of generic sourcing platforms, our contract management solution isn’t being built to be the be-all-and-end-all of enterprise contract management platforms. It’s being built to meet the needs of the energy and utility industry, and will offer capabilities, and templates, that specifically meet those needs. It will help us serve our clients better. We don’t serve companies buying staplers from office supply vendors. We serve utility companies buying transformers from electrical equipment manufacturers. There’s a big difference, and that’s why you need a customized solution.
Yakko So you really are an end-to-end solution for the energy industry.
British Professional Yes we are.
Yakko Cool.
British Professional Very, and with that I bid you ta-ta old bean!

 

See Box, c Box Bid

I was recently alerted to a new niche play in the sourcing market by the name of cBoxBid for buyers and sellers of, you guessed it, cardboard boxes. And just like you’re asking now, the first thing I asked is why would we need a marketplace just for boxes … after all, we have a large number of generic marketplaces already, not to mention a plethora of e-Sourcing applications that can be used to source boxes to your heart’s content.

The answer is we don’t, as there are dozens of ways to source boxes, unless you are a buyer who wants to get the best price possible on your box order. Cardboard boxes, and RSC boxes in particular, are the commodities of commodities … there are over 5,000 plants in the US alone that can make that RSC box for you. Some cities, like Atlanta, have 60 – 70 manufacturers in the local area that can make your box. And unless you’re an expert in the cardboard box marketplace, which you’re probably not if your job is to strategically source critical parts and materials, you’re probably not going to know which manufacturers are going to be able to give you the best quote, which is largely based on their current capacity utilization, at any one time.

Plus, it benefits the supplier, who is able to find more opportunities to increase production without having to spend thousands of dollars on potential client site visits. The average manufacturer is currently operating at 48 to 55% capacity, and spends an average of $700 to $1,000 for every three site visits by its sales force in its local area. A marketplace will bring it dozens, and maybe hundreds, of opportunities for the same price.

Moreover, because the marketplace is built around one commodity, the template is built in. This makes it trivial for a buyer to create a new request, and even more trivial for a supplier to find the requests that best matches their particular capabilities and production lines, and the requests that they can manufacturer cheapest. All a buyer has to do is define the production date, printing, style, wall, board weight/flute, board color, glue tab, dimensions, panel printing, warehousing requirements, quantity, delivery requirements, and bid-by date and the quote is ready to go. All the supplier has to do is enter a price. And the true market price is revealed.

The platform also offers buyers anonymity, suppliers accurate contact information of interested buyers, and both parties the opportunity to explore a potential transaction without a binding contract. A buyer places a bid, suppliers respond, and then a buyer releases her information to the supplier(s) that submit acceptable bids. At this point, an award can be made through the system, through the buyer’s in-house e-Sourcing system, or either party can walk away if a conversation uncovers a misunderstanding.

The tool also supports buyer feedback, and captures ratings from other buyers who have used a supplier.

The tool is free to buyers, and suppliers pay a monthly fee for unlimited use of the system.

The Sourcing Maniacs 2008 Vendor Tour Part 15: Upside

This post is a little lengthy, so it’s been broken into Flipside and Upside.


Flipside

 

Wakko Why are we in Texas? I thought we were headed Northward.
Yakko We’re not in Texas, Wakko. We’re in Alberta.
Wakko Alberta?
Yakko Yes, Wakko. We’ve crossed into Canada.
Wakko But the plains. The bright sun. The cowboys.
Yakko Are also found in Alberta, who’s biggest trading partner is Texas.
Wakko So that’s why everybody’s oot and aboot, eh?
Will we get to meet Bob and Doug MacKenzie?
Yakko They’re not real Wakko.
Wakko Not real? NOT REAL? They’re my heroes!
  Editor’s note: Oh Dear!
Dot So what are we here for?
Yakko Upside.
Dot What upside can we possibly find in Canada. I’m a sophisticated girl. How sophisticated is a country where most of its population still lives in igloos most of the year!
  Editor’s note: While some traditional Eskimo’s in the far, far noth still live in igloos, the vast majority of the 33 Million plus Canadians do not live in igloos. In fact, except for the fact our money is colorful like European money (only our twenties are green), and we pay more taxes (supposedly to cover our public healthcare costs and additional social programs, but you can check the news to see where it really goes), Canada is extremely similar to the US. Canada may have stayed tied to Britian longer, but the US, our largest trading partner, is Canada’s primary influence. About the only other difference is that we still follow the British parliamentary system, and we don’t get to vote for whether we want tweedle-dee or tweedle-dum as Prime Minister.
Yakko Actually, Canada is quite sophisticated. Although it is true that the majority of e-Sourcing companies are in the US, and more recently, in the UK, there are a few players in Canada and some, like Upside, have attracted a significant user base outside of their native land. And remember, the doctor is Canadian, and currently lives in a place called Halifax, Nova Scotia, which he claims is the best place to do international business in Canada.
Dot So what’s the upside?
Yakko Upside Software, a specialty provider of Contract Management solutions.
Dot So where are they?
Yakko Edmonton.
Dot Edmonton. Never heard of it!
Yakko It says in the guidebook that it has the West Edmonton Mall which was, since its construction in 1981, the World’s Largest Shopping Mall until Jin Yuan, the Golden Resources Shopping Mall, opened in Beijing, China in 2004.
  Editor’s note: Only three malls are larger. The Golden Resources Shopping Mall in Beijing, the South China Mall in Dongguan, and the SM Mall of Asia in Pasay City in the Phillippines.
Dot THE AMERICAS’ … LARGEST … MALL! AWESOME! LET’S GO!
Yakko It also says in the guidebook that the mall contains the Galaxyland Amusement Park with the Mindbender, the world’s largest indoor high speed, triple loop roller coaster.
Wakko AWESOME! RACE YOU!
Yakko To Upside?
Yakko & Dot Yes, Yes, To Upside!

 



Upside

Dot Why are we stopping?
Yakko I think we’re here.
Dot I don’t see a Mall!
Yakko Remember, work first, play later.
Wakko rather solemn
o.k.
out comes the mini-mallet
tap … tap
Spectabled Sales Guy ‘Ello, ‘ello!
Dot What’s my upside?
Spectacled Sales Guy Excuse me?
Yakko I think she means to ask, is this Upside Software?
Spectacled Sales Guy Why, yes it is.
Yakko And what’s the upside of using Upside Software for Contract Management?
Spectacled Sales Guy Well, that’s a rather involved question. Who are you?
Wakko I’m Wakko.
Spectacled Sales Guy No comment.
Spectacled Sales Guy I’m Yakko.
Spectacled Sales Guy Obviously.
Dot And you can call l’il ol’ me, Dot.
Spectacled Sales Guy Hi Dot. And where are you from?
Yakko Well, we used to be from the valley …
Wakko … but we got wak’d.
Spectacled Sales Guy O …. K …. and who do you work for now?
Wakko No one … we’re fancy free!
Spectacled Sales Guy So why do you want to know what the upside of using Upside Software for Contract Management is? You obviously don’t have any use for it in your current predicament.
Dot We’re trying to better understand the sourcing space.
Yakko It seems our view is a little narrower than it should be.
Spectacled Sales Guy But why are you here? There are obviously dozens of other companies you could talk too, some of whom may even be hiring, and most a lot closer to California than us.
Wakko the doctor sent us.
Spectacled Sales Guy You really are wacko. Doctors prescribe medicine …
Dot Not a doctor, the doctor … of Sourcing Innovation.
Spectacled Sales Guy Sourcing Innovation … hmmm … the blog?
Yakko The one and only.
Spectacled Sales Guy So if I answer your question, I’ll get some free publicity?
Yakko Of course!
Spectacled Sales Guy Well, even though we don’t really need it … we’ve been in the press a lot lately … we are, after all, one of Canada’s Best Employers … and companies … but it’s a fair exchange. So have a seat. And I’ll tell you why we’re different — and what the upside to using Upside is.
Dot Great!
Spectacled Sales Guy First of all, we support the full life-cycle of the contract. How familiar are you with enterprise contract management?
Yakko Isn’t it just the centralization of all of your contracts in a centralized, searchable repository so that you can find out who you have contracts with, what they’re for, when they’re expiring, and, most importantly, how much you should be paying for a good or service?
Spectacled Sales Guy Well, that’s where it starts, but it’s much more than that. To quote your doctor, it’s not just “managing your contracts” but “managing the information that is within the contracts and related to the contracts”. “It’s being able to not only find the contract for the part you need, but share that information with your sourcing and procurement systems for automated compliance verification of invoices. It’s about being able to not only create standard terms and conditions in your contract templates but being able to annotate them with the reasons therefore. It’s about being able to determine not only what contracts are about to expire, but what risks you are open to with respect to your current contract base with respect to liability, supply stability, and corporate social responsibility. It’s about being able to drill down from a supplier contract into relevant supplier data to determine compliance. It’s about being able to drill down from your customer contracts to your supplier performance metrics to determine on-time delivery performance. Its about being able to truly manage your operations off of your contracts.” (From Enterprise Contract Management.) And more.
Dot More?
Spectacled Sales Guy It’s budgeting, project management and risk management. And it’s about simultaneously meeting the needs of accounting, legal, and procurement, whose needs are quite diverse.
Dot Really? That too?
Spectacled Sales Guy You draft a contract for goods or services in specified quantities in specified amounts. The contract has a committed amount, which comes out of a budget that needs to be carefully tracked. And if you’re in construction, consulting, or exploration, for example, most of your contracts are project based, and need to be managed against projects. And these days, contract management is as much about risk management as it is about price and service levels. You need to identify the risks, mitigate the risks, and monitor that the identified mitigations are being implemented.
Yakko And your tool does all that?
Spectacled Sales Guy To the extent that a Contract Management tool can.

It lets you define your budgets, which contracts, and associated line items, are billed against the budgets, and then, as invoices are entered into the system and billed against contracts, it tracks expenditures against budgets.

It lets you define projects, and project components, and associate contracts, and component line items, with projects. Projects can also be identified with funding levels, required forms, and have associated alerts when budget levels are reached, actions need to be taken, or insurance or certifications need to be (re)verified.

And the application allows you to establish, and track, “risk drivers”. You can define a risk event, the “risk driver” that would cause the event, the impact the event would have, and the probability that the impact would be realized. For example, for an early contract termination event, you could define a “risk driver” of no on-time delivery and an “impact” of lost dollars with 75% probability. You can then track the risks by contract, by project, and by budget and this helps to ensure that your risks, and identified mitigations, get monitored.

Dot Wow!
Yakko But what about basic contract management. Since your tool does so much, is it difficult to use?
Spectacled Sales Guy Not at all! It’s a streamlined SaaS offering that supports single sign-on and customization by each client. This insures that you only have to use as much as you need, on a contract-by-contract basis. Furthermore, it’s a wizard-based tool that guides you through the process of requesting, creating, and monitoring contracts, and is thus incredibly easy to use.

Contract creation is as simple as selecting a type, defining a jurisdiction, choosing an appropriate template, customizing the options, defining the duration and boundary dates, and adding a searchable description.

Dot So you have to have a template first?
Spectacled Sales Guy No, but we highly recommend it … because the template can be re-used again and again. And our templates aren’t static Word document templates, they’re dynamic templates where each clause can have different, auto-configured, options depending on jurisdiction, risk tolerance, duration, and value. In addition, legal can define additional alternatives for each clause for special situations that can be selected as needed. This allows contracts to be quickly and easily generated with very little customization.
Dot But I’m comfortable with Word!
Spectacled Sales Guy Most people are … which is why our contract creation tool is 100% Word compatible. You can export to Word for editing, and then import the updated contract at any time. But our tool is much more powerful. Not only can you create drop-down alternatives, including auto-selecting alternatives, for each clause and sub-clause, but you can also track how often an alternative clause is used, how often a clause is modified, and define notes that allow usage to be properly interpreted. Plus, you can define levels of approval and equivalents in foreign languages. This is what allows our system to automatically draft a base contract once the basic meta-data of jurisdiction, duration, risk tolerance, etc. are defined. Whereas most systems just retrieve a static template, our system retrieves a customized contract.
Yakko So creation is powerful. What about management?
Spectacled Sales Guy Equally as powerful. You can search by any associated piece of information; organize contracts by geography, supplier, product, project, budget; and customize the meta-data you want to track. It’s a fully functional repository.
Wakko And all that other stuff having to do with enterprise contract management you rambled on about?
Spectacled Sales Guy All there. There’s compliance management functionality that allows you to specify, track, and alert the affected parties to the requirements at different points in the life-cycle. There’s performance management that allows you to define and track metrics — and we can tie into external systems to automatically load the approptiate data. There’s invoice and receipt tacking, which is supported by our ability to link into ERP systems to pull transactions and status levels. There’s planned expenditure and budget tracking. There’s a powerful wizard-based form-building tool that allows just about any form you might need to support a contract or relationship to be built. E-mail functionality is built into the system, and it can track all communications by contract. All of the data can be exported in flat-file, csv/Excel, and XML, and reports can also be exported in HTM, RTF, and PDF formats. And there’s a very extensive adminitrative tool that allows just about everything to be customized. Wherever possible, we use reference tables to define data, workflow, and functionality and all of them can be customized by our customers in their implementations.
Yakko I never knew there was so much to contract management!
Spectacled Sales Guy Well, it really depends on the organization. A small organization might not need more than decent templating and a centralized repository, but a large multi-national enterprise has very extensive contracting needs — needs that we continually work hard to meet each and every day. And with that, I bid you good day. There’s a wide world out there that also needs my attention.
Wakko & Dot Off to the Mall!

 

The Sourcing Maniacs 2008 Vendor Tour Part 14: Source One & ThomasNet

Today’s post is a little long, so I have broken it up into Prelude and Platform. If you’re short on time, you can go straight to the Platform and skip the comedy of errors.

Prelude

Wakko MFG … it’s dynamite
MFG … it’ll win the fight
MFG … it’s the power load
MFG … watch it explode!
   air guitar
  presumably to the music of AC/DC’s TNT
the doctor Guys, if I might interrupt.
  silence … as I haven’t interrupted in a while, I think they’ve forgotten about me again
Wakko Whaaa …
the doctor Your story so far has been great, but I was wondering if we could jump ahead a little bit to a couple of vendors in particular.
Yakko Why?
the doctor Well, for starters, I think that given the current economy and financial situation of most companies, I think those that are looking to dip their feet in the e-Sourcing waters for the first time would be very interested in your visit to Source One to learn about their new ThomasNet Purchasing Tools offering, and I must admit that I’m a little impatient to hear about it myself. I’m also impatient to hear about your visit with Upside Software, one of the leaders in on-demand Contract Management, which is a very important element of good risk management these days, and one of the few Canadian companies in the space!
Dot But we were just about to tell you about our great visit with …
the doctor And I fully intend to let you. You can come right back to where you are now as soon as we cover these two companies. Okay?
Dot I guess so …
the doctor Great … take it away!
  a few seconds pass as the maniacs fast-forward their story in their minds
Dot So where are we now?
Yakko Still somewhere in Georgia, I believe.
Dot No, no. Who’s next?
Wakko Why.
Dot Why?
Wakko Yes, Why.
Dot But I’m asking who’s next!
Wakko Why is next!
Dot I’m asking a question!
Wakko And I told you Why!
Dot Why?
Wakko Yes, Why!
Dot What?
Wakko Not What, Why!
Yakko Where again?
Wakko Not Where … Why!
  The Abbott and Costello routine continues for about 10 more minutes until the maniacs get a most opportunely timed call …
Yakko ring, ring
Yakko’s Yuletide Yaks … Nature’s Lawnmowers are Your Friend!
the doctor Hello.
Yakko In his best Bugs Bunny impersonation, which is rather flawless:
Eeeeh, What’s up, doc?
Yakko activates the speakerphone.
the doctor That’s what I was going to ask you. I was wondering where you were on your tour.
Yakko Yesterday we just visited Servigistics.
the doctor Good. So you’re on your way to ThomasNet next?
Wakko Yes, Why!
the doctor They offer a free set of purchasing tools that give smaller organizations a great way to try out e-Sourcing in a cost and risk-free manner ..
Wakko Not They, Why!
the doctor Who?
Dot Yes, who?
the doctor What?
Wakko Not What, Why!
the doctor I told you why. Because …
Wakko Not Because …
Yakko He’s been doing this for the last 15 minutes. I can’t even find out where!
Wakko Not Where, Why!
the doctor I think I understand now. Do you mean Why Abe?
Wakko Yes, Why!
the doctor I’ve got it now. Wakko, I’m not calling you Abe. I know you like to answer to that name, especially when you’re wearing your black topper hat, but I’m not. When I said “Why Abe” …
Wakko Yes, Why!
the doctor … I was referring to the free commerce platform, sponsored by Source One, that underlies the new ThomasNet Purchasing Tools that I asked you to check out.
Yakko And where are they?
Wakko Not They, Why!
the doctor ignoring Wakko
Yakko, ThomasNet Purchasing Tools are in New York. Source One is in Willow Grove, Pennsylvania.
Wakko Transylvania?
the doctor still ignoring Wakko
You can go to whichever location is closest, but remember that you’ll want someone from Source One to give the demo, which will have to be web-based if you go to New York.
Yakko Well, since we just finished with Servigistics, we’re still somewhere in Georgia, so I think we’ll go to Pennsylvania.
Wakko Transylvania?
the doctor at this point, everyone’s ignoring Wakko
Great! I look forward to your report when your tour is done.
click
Wakko Why! Why!
Yakko & Dot Shut up, Wakko!
  The manicas take off towards Willow Grove, Pennsylvania. For once, they are silent!

Platform

Yakko I think we’re here.
Wakko Great!
out comes the mini-mallet
tap – tap
Proper Gentleman Hello. Can I help you.
Wakko Why …
Yakko cutting Wakko off …
We’d like a demo of Why Abe, the platform that underlies ThomasNet’s new ThomasNet Purchasing Tools offering …
Dot … and an explanation of why you decided to join up with ThomasNet.
Proper Gentleman Well, that’s easy. ThomasNet has over 3 Million users a month who need more than just supplier information. We have a great tool, that’s free to any buyer who wants to try it, that we want to make available to the mass market. It’s a perfect match. We get our tool out there, and better prepare buyers for strategic sourcing, and ThomasNet gives it’s users a way to interact with the 600,000 plus suppliers that it tracks.
Dot And what’s the big advantage? Can’t a buyer just use your tool, and then go to ThomasNet, D&B, CVM, or any other supplier information provider when they need more information on a supplier?
Proper Gentleman They could. But it’s not very convenient. And, more importantly, how do you know that they know what suppliers they need information on? The power of ThomasNet is it’s extensive classification hierarchy that allows a buyer to not only find suppliers for the products that they need, but to find suppliers that they never new existed, who are sometimes just one city over. ThomasNet also just released a “preferred suppliers” capability where it will extract those suppliers that are close to you and known to be capable of supplying the products you need in the quantities you require. Buyers have found this to be extremely beneficial. Since its introduction, the average number of suppliers invited per RFx has increased, the average number of responses per RFx has increased, and the average benefit the buyers have seen using the tool has increased. And that’s the point.
Yakko So the synergy works. But it’s just a simple CMS with primitive RFx capability, right? After all, it can’t be that good if you’re giving it away for free, considering we used to sell these platforms for six-figures a year.
Proper Gentleman Well we think it’s pretty damn good. We eat our own dog-food and use it ourselves. And I think it all depends on your definition of good. We designed a platform that would meet the needs of most small and mid-size organizations, who can’t afford, or don’t need, expensive enterprise systems that contain hundreds of “features” they’ll never use according to the 80/20 rule. All of the core functionality you need to do the majority (80%+) of your projects, the majority (80%+) of the time.

This means that it has all of your core RFx capabilities, although we do have some limitations on the number of attachments and sizes since it’s a pure SaaS application and we don’t have unlimited storage networks, your basic reverse auction capabilities, and your basic contract tracking capabilities that satisfies the needs of most small and some mid-size companies. You’re familiar with Coupa, right?

Wakko Oompa Loompa Doom-pa-dee-do
Yakko cutting Wakko off again
Yes, we’re familiar with Coupa.
Proper Gentleman Well, it’s like the sourcing version of the Coupa Express, the free open-source coupa platform. It’s not as extensive as the full Coupa platform, which itself is very affordably priced compared to some of the enterprise procurement platforms that run into the six figures, but if you’re just starting, or your needs are modest, it’s a great way to jump in and get most of the benefits of e-Sourcing without a hefty price tag.
Dot So it really is a fully-functional basic e-Sourcing platform? Even though it’s free? the doctor wasn’t pulling our leg?
Proper Gentleman Yes it is, at least at a basic level. And who are you?
Wakko Wakko.
Yakko Yakko.
Dot Dot.
Yakko, Wakko, & Dot We’re …
Proper Gentleman in a weary tone
… the Sourcing Maniacs. I’ve heard of you.
Yakko So you’ll give us a demo?
Proper Gentleman I take it you won’t leave until I do?
Dot That’s right!
Proper Gentleman ok. But you DON’T leave the conference room. OK?
Yakko, Wakko, & Dot looking rather solemn
glumly OK.
Proper Gentleman Let’s get started.

Here’s our main screen for RFX Management. It’s broken into three parts: Setup and Administration, RFX – For Buyers, and RFX – For Suppliers.

Dot Why is RFX – For Suppliers there? It’s a buyer’s tool, right?
Proper Gentleman Primarily, but it’s also a tool for suppliers to submit bids and other requested information.
Dot True, but shouldn’t that be a separate tool?
Proper Gentleman Most companies buy goods to operate and sell goods to make money, right?
Dot Right.
Proper Gentleman So a company operates as both a buyer of goods and a seller of goods, right?
Dot Right. But it’s usually two different people.
Proper Gentleman At big companies, yes. But not at small companies. Often, procurement falls under the inventory manager who is responsible for goods coming in AND goods going out. In our system, she has one login … where she can do everything she needs to do. Get it?
Dot I got it now! The right tool does what you need it to do in a manner that is as straightforward as possible. Multiple logins or interfaces to fundamentally the same tool is just confusing.
Proper Gentleman So may I continue?
Dot I’m ready …
Proper Gentleman On the set-up side, the user can set-up reviewers, block suppliers from quoting, and customize template distribution lists for current and future RFXs and Reverse Auctions. On the buy-side, a user can create a new RFX or reverse auction, bring up all active, closed, saved, or copied RFXs or auctions, and select winners. And when they are ready to issue a contract, they can click over to Contract Manager where they can define the contract meta-data and upload the contract, define reviewers, define time-based alerts that correspond to required actions or upcoming expirations, define owners, and specify the affected suppliers.
Dot That’s it?
Proper Gentleman Let’s say you’re a small company where the majority of your purchases are office suppliers and raw materials for the specialty gears that you make. In this situation, besides strategic negotation for key raw materials, how sophisticated is your procurement going to be the majority of the time?
Dot Not very.
Proper Gentleman So what else do you need?
Dot Well, in this case, not much.
Proper Gentleman Precisely. You have to remember that our goal is to take e-Sourcing to the masses. There are already enough tools out there for the Fortune 500 and Global 2000. What’s missing are tools for the hundreds of thousands of companies around the world that could also benefit from e-Sourcing, but who don’t have the complex requirements, or the bank account, that those tools require.
Yakko So is it easy to use?
Proper Gentleman The majority of users we’ve talked to say it’s the easiest sourcing and procurement tool they’ve every used. Because we don’t need complex workflows or bells and whistles, we’ve managed to streamline it to the point where it’s literally as easy as Amazon One-Click.

Everything is wizard-driven and guides you through what you have to do, when you have to do it, and in the manner you need to do it. It just asks you for the basic data, and let’s you decide what else you need – allowing you to upload attachments for anything specific to the event.

Let’s take the RFX creation process for example. You categorize the product or service, which allows ThomasNet to pull up supplier and preferred supplier lists that you can select from for ultimate distribution, specify RFP, specify the event duration, specify the currency and country, provide a description, optionally add line items, upload specification documents and an image, specify the listing type — public or private, invite reviewers to monitor the event, and distribute it. It’s literally a 5-minute process once you’ve written the RFP document you need to distribute.

Reverse Auctions are almost as simple. The only extra information you have to specify is whether you’re using rank or lowest-bid, whether duplicate bids are allowed, whether a minimum decrement is enforced, whether auto-extend should be turned-on to prevent bid-sniping, and, if it’s supplier rank, the ranking formula. The invites go out, the suppliers log in when the auction starts, and, presto, a few minutes later you have your award.

Yakko And contracts?
Proper Gentleman Just as simple. Define the basic data: the title, number, version, type, product(s), amount, physical location, signature date, start date, end date, renewal terms, commited amounts, committed quanities, searchable descriptions; upload the attachments; define the alerts; set-up some reviewers; and you’re good to go.
Yakko So it really can be that simple?
Proper Gentleman For small and many mid-sized companies, that we assist all the time in our roles as strategic sourcing professionals at Source One, it really is. We’re not trying to compete with the Aribas, Emptoris’, and Iastas of the world … we’re just trying to provide another option for companies that don’t need the extensive e-Sourcing solutions those companies offer.

And now that you know that e-Sourcing doesn’t have to be very complex or involved for the vast majority of companies out there, it’s time for you to move on. I have sourcing events to oversee. Good day.

The Executive shows the maniacs the door.

Dot So, e-Sourcing is really simple at its heart.
Yakko And for many smaller and mid-size companies, a streamlined tool will often suffice.
Wakko It’s wakko!
  Silence again ensues as Yakko and Dot decide there’s no reasoning with Wakko today.