Category Archives: X-emplification

The Twelve Days (of X-Mas)

The Twelve Days of X-Mas 2008

On the twelfth day of X-Mas
my blogger gave to me
a pound of cunning,
another vendor hyping,
blog posts worth keeping,
l’il hampsters dancing,
thoughts for a shilling,
strategies for winning,
tactics for saving,
five golden rings,
four little words,
tri-focal lens,
two boxing gloves
and a lesson in strategy.

The Twelve Days of X-emplification 2007

On the twelfth day of X-Emplification

my blogger gave to me

Rules of e-Payment,

Optimized Supply Networks,

Trade Data Insight,

A Sourcing Primer,

Some Market Lessons,

GPOs and Markets,

Supplier Networks,

e-Procurement,

A Contracts Piece,

Optimized Buys,

Some Spending Rules

and Notes on Some Bartering Tools

The Twelve Days of X-Mas 2006

On the twelfth day of X-Mas

my blogger gave to me

an ounce of cunning,

another vendor hyping,

blog posts worth keeping,

spend vendors lancing,

thoughts for a shilling,

strategies for winning,

tactics for saving,

five golden rings,

four little words,

tri-focal lens,

two boxing gloves,

and a lesson in strategy.

End-To-End e-Procurement (A Sourcing Innovation / Enporion White Paper)

Are you confused by the virtually identical marketing messages that dozens (if not hundreds) of firms are spinning around EIPP, P2P, e-Procurement, and e-Payment? Do you want to know the difference between EIPP, P2P, e-Procurement, e-Payment and end-to-end e-Procurement? (They’re not the same, by the way. Not even close!) Do you want to know how you could be saving 4.8% across the board? Do you realize that an average savings of 4.8% across the board could, depending on your financials, translate into an improvement in EBITDA by as much as 100% (and likely 8% even in the worst case)? Do you just want the facts and not the spin?

Then you should download End-to-End e-Procurement: The Foundation of Spend Management Success, a new Sourcing Innovation white-paper, sponsored by Enporion. This white-paper defines what integrated end-to-end e-Procurement is, why it’s important, and how it enables the efficiencies and savings that e-Procurement was supposed to provide in the first place.

Integrated end-to-end e-Procurement is the implementation of e-Procurement technologies that support each step of the various procurement cycles of your organization in a tightly integrated fashion. It’s critical because anything less than end-to-end e-Procurement can result in these types of problems, just to name a few:

  • inability to capture the manpower savings that only materialize when data no longer needs to be re-keyed in multiple systems
  • unrealized cycle time reduction because errors are not caught before they cause problem, as happens when an order gets lost in system A when it should be in system B
  • failure to ensure payment at contracted rates because the rates weren’t captured during requisition creation
  • not knowing if the item you paid for as actually the item your buyer ordered, or if the item the warehouse received was the same item your buyer ordered because there is no multi-way match between purchase order, goods receipt, invoice, and contracted rates

The white paper defines the ten core capabilities of an end-to-end e-Procurement platform; the five most critical features (from a usability, efficiency, and effectiveness perspective); key integration points within the system and with associated systems that implement your sourcing, inventory management, and supply chain processes; a ten step process to make e-Procurement work for you; and an end-to-end e-Procurement checklist that you can use to evaluate a potential system to find out whether or not it is going to meet your needs. Finally, it defines over 20 benefits that can be realized with an integrated end-to-end e-Procurement system.

With over 20 pages of solid content, it’s worth the download. Enjoy!

And if you want more information on basic e-Procurement, I highly recommend checking out the e-Sourcing Wiki wiki-paper, if you haven’t already.

Total Value Management (TVM) is the Root of All Value Models

Regular readers of this blog will know that I’ve been preaching Total Value Management essentially since the beginning, and with good reason. Not only is it the root of all modern supply and spend management value models, as I will briefly illustrate in this post, but it’s easy to understand and capable of being modeled in a modern strategic sourcing decision optimization solution – which is the key to the extraction of maximum value from the scenario at hand.

As defined in the wiki-paper, TVM is a comparative cost metric that quantifies the overall cost of each acquired unit relative to the overall value of the spend category as it relates to the organization’s sourcing strategy and supply chain goals. Whereas a TCO model looks at the total quantifiable cost – as defined by the direct costs (such as unit, transportation, and tariff), indirect costs (such as switching and transaction), and market costs (such as quality and brand), a TVM model looks at the value to cost ratio by also including the potential impact costs with each decision. For example, a myopic focus on short term savings could actually lead to a loss in future years if the lowest cost supplier today is using antiquated production technology compared to a slightly higher cost supplier who just introduced new production technology that is going to allow for reduced production costs over time. Similarly, a myopic focus on LCCS increases risk and the expected losses associated with your sourcing decisions in future years (since, statistically speaking, some risks are going to materialize). In other words, TVM also looks at impact costs, risk mitigation (by way of constraints), and strategic alignment with the business goals with an emphasis on choosing the decision that is expected to maximize business value in the future.

To see why it’s the root of all value models, we’re going to look at Smock, Rudzki, and Rogers’ corporate value model, CSC’s supply chain evolution model, and Hackett’s five stage model for evolutionary procurement.

Smock, Rudzki, and Rogers’ Corporate Value Model, as found in their recent text about On Demand Supply Management, is a five level model that progresses from a focus on price (or unit cost) to a focus on Return on Invested Capital (ROIC), which is defined as net income minus dividends divided by the invested capital, and Competitive Intelligence. More specifically:

  1. Price Focus
  2. Cost & Value Focus
  3. Total Cost of Ownership
  4. ROIC Focus
  5. ROIC & Competitive Intelligence

ROIC is maximized by TVM. TVM is Value (Created) / Cost, and Value Created can be defined as profit / cost, and profit is maximized when the difference between income and external distribution of part of the income (of which dividends are a form) is maximized.

CSC’s model of supply chain evolution starts at the business unit and progresses to interconnected businesses in a value chain, with five stages defined as follows:

  1. Internal Improvement at Business Unit Level
  2. Alignment of purchases, processing, & shipping
  3. Closer focus on customer satisfaction
  4. Trading partners & suppliers are included
  5. Automated Connections Between Business

Improvements at the business unit level have about the same impact as PPU cost reductions – not much is saved in the best case, as unit cost is often a small percentage of the total cost of ownership, and significant losses occur in the worst case, as moving the source of supply halfway around the world will cause transportation costs to spike, especially with the cost of oil these days. Alignment of purchases, processing, and shipping will let you use improved systems and methodologies, but all that does is reduce the tactical transactional costs – which, in most companies, are not the biggest savings opportunities. A heightened focus on customer satisfaction starts the company moving towards a TCO mindset as customers are happiest when costs are low and quality is high. Including trading partners and suppliers helps the company to look at the total value, but actually bridging the information sources between partners allows the cost and value elements to be identified and requires the supply chain to embrace the total value management philosophy and evolve from a supply chain to a value chain.

The Hackett Group’s five stage model for evolutionary procurement traces the evolution of the supply management from supply assurance to value management, and, more than anything, this model, by one of the leading think tanks in the space, proves my point on its own.

  1. Supply Assurance
  2. Price
  3. TCO
  4. Demand Management
    • high % spend/sourcing with early demand influence
    • low % maverick spend
    • high internal customer satisfaction
  5. Value Management (ROIC, EBITDA, etc.)

Web Marketer, Don’t Be Misled!

In the spirit of April Fools, I’m going to play a dirty trick on all of the web sites that play a dirty trick on you, by exposing the dirty little secrets they don’t want you to know about. (Why? Because I’m sick and tired of people believing the hype that only “hits” matter, or, more specifically, only the quantity thereof matters. I’d hoped that many of you would have heeded the wise words of The Brain, but it’s clear to me that many of you haven’t. So here it is in layman’s terms.)

1. Hit counts can be wildly inflated – with ease!

Don’t believe me? Here’s a list of ways you can increase your hit count, with very little effort on your part.

  1. Use a web analytics tool that counts every embedded link as a unique hit.
    Some analytics tools will (by default) count every unique request, which includes every image embedded with a page and every embedded page in a frame set, as a unique hit. If you go heavy on images and frames and use such a package, you’ll see your hits spike overnight!
  2. Use a third party e-mail digest service to publicize your RSS feeds.
    Most of these tools can be configured to include images and links directly from your websites, and most people use e-mail clients (like Outlook) that automatically load images in e-mails for preview, whether the emails are actually perused or not. So, lo-and-behold, multiple hits for every e-mail, even if it isn’t even read!
  3. Use paid-per-click advertising on community, link, and warez share sites.
    • Warez communities will support their favorite sites by clicking a paid-per-click link, and then ignoring whatever pops up.
    • There are link-share link-protector sites that people use to share links because they get paid for each page visit — each page includes nothing but an ad, and unless the ad is clicked on, the visitor will have to wait a minimum amount of time to get the link. However, experienced surfers will again click, close the pop-up, and continue to their link.
    • Warez sharing sites support their bandwidth costs by forcing users to click on ads — but, as above, users get very good at closing the pop-ups with hot-keys as fast as they click on the links.
  4. Include content on a popular topic, even if it’s unrelated to your site.
    Nobody wants to read about your love of teddy bears in leather jackets? No problem! Include a few pages about Britney’s love of teddy bears in leather jackets. (Of course, you risk a stern warning letter from her legal team, but you can always take the page down after your hit count skyrockets.)
  5. Allow people to comment on the ire of the day.
    Nobody is interested in a conversation about the foraging habits of lemmings? No problem. Add a post about how even lemmings won’t jump off a cliff for Vista (and be sure to include Vista in the post title), then watch your hit count, and comment count, skyrocket. (Of course, there likely won’t be a single useful comment as it will just be the gripers griping and the Microsoft plants extolling the virtues of Vista, but who cares, you got an exponential increase in hits!)
  6. Offer Free Stuff!
    Some people have nothing better to do than try to collect and win free stuff on the internet. Offering even a single free iPod to one lucky visitor during the month of May will attract a lot of hits if your offer is legit and people trust that it is.
  7. Include a web-cam feed that updates every few seconds.
    This will force part of the page to refresh every few seconds, and generate a new hit. Don’t have a web-cam? No problem. Borrow a feed from a random live public webcam somewhere on the net.
  8. Set-up a bot on your home network to automatically visit the site on a regular basis.
    And while you’re at it, if you’re like most subscribers on cable ADSL service, set up your router to drop and request a new IP address on a regular basis. Watch your hit count explode!
  9. Link-Share Mania!
    Find as many link-sharing sites as you can and trade links. Focus on those that have a “link of the day” and agree to cross-promote using your own “link of the day”. A single link-share won’t do much, but an aggressive campaign will keep a revolving door of visitors rotating in, and out, of your site.

I could go on, but this e-mail is getting long …

2. A hit from just any boor isn’t going to do you a damn bit of good.

If you’re a vendor perusing this blog, chances are you’re selling enterprise software and services – not selling CDs and DVDs to web surfers who make the occasional impulse buy. Although the same person who signs the enterprise software check might also buy the occasional CD and DVD online, 99.9997% of random web-surfers are not CFOs with check signing authority. And of the 0.0003% who are, they’re not going to click an “add to cart” and buy your product on-line. It’s not a numbers game. 100,000 clicks from boors aren’t going to result in a single lead for you, direct or indirect. Contrariwise, 10 clicks from people genuinely interested in the types of solutions you have to offer are.

Enterprise software buying decisions are made in boardrooms – where proposals from identified and subsequently qualified vendors are evaluated. Vendors aren’t even invited to submit a response to an initial RFI unless someone at the company indicates that their knowledge of the vendor leads them to believe that the vendor might be able to offer an appropriate solution.

Enterprise software buying decisions are made by busy people – many of whom don’t have a lot of time to do a lot of web surfing. These people visit a select few trusted sites every day, and only branch outside that domain when forwarded a link from a trusted colleague or subordinate – and only if they think the link will be of relevance.

3. You need consistency.

A site that employs many of the above tactics will get a lot of visitors every day, but how many of them will be repeat visitors? The age we live in should probably be called the advertising age because we’re now blasted with more ads per minute than advertisers of last century ever thought possible. A single impression of your ad is not going to be that memorable – especially when you’re selling a product that is only bought once every few years. You need to be sure that you’ll be remembered when the appropriate buying cycle comes up – which might not be for six, nine, or even eleven months if the buying window just passed. It’s going to take multiple impressions to get into a potential buyer’s long term memory – and that takes regular, repeat visits.


As you have probably figured out by now, Sourcing Innovation doesn’t play any of the hit-increasing games above. Here’s why:

  • SI is interested in not only how many visitors it gets a day, but how this number holds up over time.
    Although deploying the above tactics would get considerable short-term traffic bursts, not only would most of this traffic not come back, but it could also alienate some regular readers who constitute the very market you should care about.
  • SI wants visitors who care about sourcing and procurement and supply and spend management and want to do it better.
    Isn’t that the type of customer you want?

The 12 Days of X-emplification: Epilogue

On the first day of X-Emplification
my blogger gave to me
Notes on Some Bartering Tools

On the second day of X-Emplification
my blogger gave to me
Some Spending Rules
and Notes on Some Bartering Tools

On the third day of X-Emplification
my blogger gave to me
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the fourth day of X-Emplification
my blogger gave to me
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the fifth day of X-Emplification
my blogger gave to me
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the sixth day of X-Emplification
my blogger gave to me
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the seventh day of X-Emplification
my blogger gave to me
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the eighth day of X-Emplification
my blogger gave to me
Some Market Lessons
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the ninth day of X-Emplification
my blogger gave to me
A Sourcing Primer
Some Market Lessons
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the tenth day of X-Emplification
my blogger gave to me
Trade Data Insight
A Sourcing Primer
Some Market Lessons
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the eleventh day of X-Emplification
my blogger gave to me
Optimized Supply Networks
Trade Data Insight
A Sourcing Primer
Some Market Lessons
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools

On the twelfth day of X-Emplification
my blogger gave to me
Rules of e-Payment
Optimized Supply Networks
Trade Data Insight
A Sourcing Primer
Some Market Lessons
GPOs and Markets
Supplier Networks
e-Procurement
A Contracts Piece
Optimized Buys
Some Spending Rules
and Notes on Some Bartering Tools