Monthly Archives: October 2011

Thank You Brian! Building Apps IS Wrong!

In a recent post over on Software & Services Safari, Mr. Brian Sommer tells us that Building Apps is Wrong! and, as far as the doctor is concerned, he couldn’t be more right!

According to Brian:

      Software application development has been going on for decades. In the old world of software, applications took a (usually accounting) business event and then validated, stored and reported it. These were internal usage utilities that dealt with internal data. That’s the wrong perspective to have today. Businesses don’t want apps – they need ‘capabilities’. Moreover, they need capabilities that serve different kinds of information to different kinds of smart devices to mobile, interconnected workers.

And, as Brian points out, not only do interconnected workers that want to access information whenever and wherever they are, they want one user interface no matter how many solutions are serving up information on their device.

This means that a Desktop App, an iOS App, an Android App, a Windows App, each customized to the browser or platform, is not the way to go. When you customize to the platform, you tend to drift away from the current UI to the new UI until you have a hodge-podge of interfaces across a dozen platforms. Unless you want to develop your own extensions to the default development libraries on each platform, and alter your UI to be observant of the limitations of each library, you need to focus on a platform-independent delivery method (such as mobile-compatible HTML 5) and focus on what the user really wants — a slick, information-rich, user experience, and not a solution exclusively oriented around the data and the capabilities of the platform.

After all, as Brian points out, what the user really wants is:

  • Context to enrich and complete transactions, customer interactions, etc.
  • Information served up at point of need
  • Information designed to answer the worker’s or customer’s needs
  • Information beyond transactional data
  • A solution that makes the most of data, voice and video

and not flash. If they want HD graphics, they’ll fire up a HD game.

Knowledge Based Sourcing II – The Philosophy

Yesterday’s post introduced us to Knowledge Based Sourcing, the Next Level Supply Management proposal put forward by Booz Allen as its entry into the Next Level Ring. Described as a competency consisting of a set of powerful techniques used to identify high impact value drivers that result in increased understanding and knowledge of ‘ideal’ cost structures that can be used to develop better relationships with suppliers, focused on reality based improvement plans, and gain an ongoing business advantage, Knowledge Based Sourcing (KBS) is defined by its characteristics, which were reviewed in detail in yesterday’s post.

Today’s post is going to discuss the basic philosophy of Knowledge-Based Sourcing, which is a simple, four-step continuous improvement cycle:

  • Cost Model Generation
    a detailed cost model that captures the majority of component costs, including all of the cost drivers
  • Gap Identification
    which identifies where costs are higher than they should be based on raw material costs, realistic production costs, and market averages
  • Gap Closure Plan
    which outlines a plan to attack and reduce costs that are too high
  • Standard Cost Revision
    which updates the costs in the cost model to current costs and updates the baseline according to new information

This continuous improvement cycle incorporates the following aligned behaviours:

  • cost standards for major processes based on physical realities and best-in-class data points
    as a goal towards reducing costs below known minimums for a given process with defined equipment and resources is not just unrealistic, but stupid
  • best-in-class performance compared with known (supplier) costs
    as exceeding best-in-class cost performance will generally not be possible unless the process is changed
  • dialog around cost improvement ideas relative to best-in-class pricing
    as many heads are better than one
  • agreement on a realistic improvement plan
    as all parties need to be on-board for success
  • supply management as a learning opportunity
  • that improves based upon a better understanding of cost, best-in-class performance, and past improvements

And, most important, promises the suppliers that:

  • no requests will be made to undercut cost structures
    as this is unfair
  • a fair profit and SG&A allowance will be incorporated into target cost models
    as all supply chain partners need to profit
  • comparisons will only be made with peer-group suppliers using real, validated data
    as other comparisons are invalid
  • detailed feedback will be provided on cost elements that need to be improved
    as improvement does not happen in a vaccum
  • collaboration on waste removal will occur
    as waste is quickly becoming one of the most significant contributions to unnecessary costs (thanks to rising raw material, power, and water costs)
  • business will be rewarded to those that open their books and demonstrate best-in-class costs
    as the goal of KBS is to collaborate on cost improvement
  • information will be protected as confidential
    as it’s only fair
  • knowledge gained can be applied to other business
    as this is a great incentive for collaboration and improvement

It’s a good philsophy, and a good foundation for improving supply chain relations. Tomorrow’s post will dive into the cost modelling process.

If You Want To Be Sustainable, Be Consistent

Over on the Procurement Leaders Procurement Blog, Steve Hall penned a good post on the importance of consistency in “sustainable sourcing”. In particular:

  • consistency in the way Procurement speaks to stakeholders and members of its supply chain(s),
  • consistency of the message across the company, and
  • consistency across the community as well.

This is because there is a lot of confusion around sustainability and environmentally friendly, thanks to overuse, and, more importantly, misuse by PR “pros” around the globe. Harking the need for responsible sourcing and a confusion free lexicon, Steve zeros in on the importance of consistency because if a company can identify what a sustainable product is, they’re in a position to tell customers/consumers what that is and why, rather than just slapping a green label on it (and possibly committing one or more greenwashing sins). And that’s a good thing.

Knowledge Based Sourcing I – Booz Allen Steps into the Next Level Ring

BravoSolution. CAPS. Greybeard Advisors. The MPower Group. Purchasing Practice. Tompkins Associates. Sourcing Innovation. And now Booz Allen. The Next Generation Sourcing Ring is staring to get a little crowded with combatants each offering their own take on “Next Generation” Supply Management. But that’s a good thing. Until recently, there weren’t even enough combatants to have a tag-team match!

So what is Booz Allen bringing to the Next Generation Sourcing Rumble? A competency consisting of a set of powerful techniques used to identify high impact value drivers that result in increased understanding and knowledge of ‘ideal’ cost structures that can be used to develop better relationships with suppliers, focused on reality based improvement plans, and gain an ongoing business advantage. This is a good goal.

In addition, Booz Allen claims that this approach is fundamentally different from traditional “market-based” sourcing approaches that are focused on embracing supply markets’ competitive context and/or obtaining the best competitive outcome possible, primarily through pricing. According to Booz Allen, its “Knowledge Based Sourcing” (KBS) approach is predicated on a deep understanding of cost drivers, the supply market, and spend category context. This is a good foundation. After all, it’s not spend that matters, but the underlying cost. Shaving 10% off the top is dismal if the organization is overpaying by 40%. And telling your team to save 10% again this year when underlying costs have gone up 40% and the production cost is now 10% more than what you are paying is foolish.

So how does Booz Allen define KBS? By its characteristics. According to Booz Allen, Knowledge Based Sourcing:

  • uses the supply base as a key competitive advantage
    (presumably) because this enables long-term success through (financial) supplier stability instead of unstable short-term gains from supply base exploitation
  • continuously improves to eliminate supply chain waste
    because raw material and environmental costs (associated with water and power) are going through the roof and waste is costly
  • integrates (internal & external) relationships
    because this leads to collaboration, which in turn leads to innovation, that is not possible with combative arms-length relationships
  • shares knowledge
    because all partners need to profit in a successful supply chain
  • sets and meets targeted costs with supply partners
    as success relies on continual cost control and cost reduction
  • is improvement focussed
    as an organization that stands still will soon be over-taken by the competition
  • ensures suppliers are at an advantage over market
    as this is the foundation for using the supply base as a key competitive advantage
  • continually drives best practices through the supply base
    to ensure that all supply chain partners improve in lock step
  • is driven by knowledgeable procurement professionals
    as talent is the ultimate key to success
  • aligns suppliers with customer success
    as Supply Management must enable its customers to succeed if it is to succeed

It’s a good definition for Knowledge Based Sourcing (KBS) and a solid entry into the Next Level Ring. Now, if only we could get the combatants to agree on a name. So far we have “High Definition Sourcing”, “VFS” (Value Focussed Supply), “Next Level Supply Management”, “Next Practices”, “Supply Management Transformation”, “Supply Chain Leverage”, “Next Generation Supply Management”, and “Knowledge Based Sourcing”. But the foundations of each message appear to be the same — in order to continue to extract value from supply management, it needs to be taken to the next level. A next level that is knowledge-based, analytics driven, and result-focussed.

So who’s going to throw their hat in the ring next? Hard to say. For now, we’ll explore Knowledge Based Sourcing further over the next few days.