Author Archives: thedoctor

Looking for a Value Generation Opportunity?

Then consider starting out with the five C’s of opportunity identification (for would-be innovators), as outlined by Scott Anthony on the HBR blogs.

  • Circumstance
    The specific problems a stakeholder cares about and the way they assess solutions is very circumstance contingent. For example, when beginning a new advertising campaign, Marketing is clearly interested in who can create the campaign most likely to convince a customer to part with dollars and not how much the invoice for the materials will be. However, the marketing assistant charged with obtaining 10,000 flyers and 100 posters for an upcoming conference will likely be much more cost conscious as she will likely be questioned by the CFO otherwise.
  • Context
    Ask a stakeholder to report what they did in the past and you are likely to get something that bears only a loose resemblance to reality. Ask a stakeholder to describe what they will do in the future and you are going to get guesses that are less than accurate. Most people have no conscious memory of how they do routine tasks or any real idea of how they will accomplish a (new) task in the future. If you really want to understand how something is done, you need to watch as it is being done. And if you want to get a good feeling as to what kind of solution will please the stakeholder, watch as they try to solve the problem. Get some insight into how they think! How is Operations managing their temp labour contracts?
  • Contraints
    One of the time-tested paths to growth is to develop an innovative means around a barrier constraining consumption. If your e-Sourcing platform is not being used outside of your core buying team, then it is probably too cumbersome, too incomprehensible, or too demanding. As the author notes, understanding why a customer doesn’t consume is critical. Something new typically isn’t enough. And simply replacing Big Vendor Product X with Big Vendor Product Y isn’t guaranteed to solve the problem if Big Vendor Product Y is also missing critical path function Z.
  • Compensating Behaviours
    One of the biggest challenges facing the would-be innovator is determining whether a job is important enough to consider targeting. One clear sign is a stakeholder spending money trying to solve a problem. Another clear sign is they are trying to use a product in an unintended way to try and solve a problem. Unfortunately, if the tool is a spreadsheet (and they are misusing it horribly), it probably means they aren’t willing to spend money, at least in Supply Management – so don’t get your hopes up!
  • Criteria
    Stakeholders look at jobs through functional, emotional, and social lenses. Quality is a relative term; you can only determine if a solution is good by first understanding the criteria that matter to a particular stakeholder. If they care only about new market acquisition, a cost discussion is a losing battle. Only about innovation, a strategy to extend the longevity of the current product is a losing battle.

Will You Need to Ship Same Day?

Amazon is renting locker storage in physical storage locations across the country and dramatically broadening its DC footprint so that it can launch a same-day delivery service. Wal-mart Stores and e-Bay are testing same day delivery in multiple locations. And now the cash-strapped USPS is turning to same-day delivery. So are you going to have to ship same-day?

If you’re a retailer that makes money on impulse purchases, most likely (or lose a chunk of your market share). So what about if you’re a manufacturer that supplies a retailer that does same day delivery? Probably not, but it’s quite likely that you are going to have to ship more often and deal with less lead-times.

If a retailer is shipping same day, it is going to need to not only be updating its inventory daily, but it’s inventory turn-over projections daily, and (re)ordering as soon as it detects that waiting longer will risk a stock-out given the minimum lead-time required by the manufacturer. At some point, it’s going to be ordering too often, shipment volumes are going to be too low, and it’s going to need to re-adjust it’s ordering strategy to keep costs down. So it’s going to adjust it’s algorithms to calculate with respect to a specific, regular, order day, and then realize it needs to order early. Then it’s going to realize that inventory levels for some items will need to be relatively high due to long lead times. And it’s going to ask you to reduce your minimum lead times and distribution efficiency so that it can optimize it’s re-order times and respond to unplanned demand surges in the supply chain.

Net effect: you’re probably not going to have to ship same day as a manufacturer, but you’re going to be asked to reduce your lead times and increase your distribution efficiency.

Anyone disagree?

A Starter’s Guide to Zero Waste

A recent article (“if gm can do it: a starters guide to zero waste”) over on ThomasNet pointed out how General Motors, which has made a high-profile commitment to zero waste, has turned more than half of its manufacturing plants into landfill-free facilities. For a company as big as GM, manufacturing a wide-range of products, that’s impressive. (As is the fact that its zero-waste best practices have helped it turn its own waste byproducts into a 1 Billion per year revenue generator.)

If GM can do it, you can to. How? Start by following the 10 steps to zero-waste as outlined in A Starter’s Guide to Zero Waste. And pay particular attention to these steps:

  • Commit to the Triple Bottom Line
    In other words, adopt social, environmental, and economic performance standards and pursue them unwaveringly.
  • Adopt the Precautionary Principle
    Before committing to any product or service, audit the full life-cycle for the presence of anything that will be wasteful or toxic. If there is waste, figure out if it can be eliminated before the product or service is committed to. If there are toxic (by) products, they have to be eliminated (or substituted with non-toxic products), or the product (or service) is a no-go.
  • Manage Products and Packaging Responsibly
    You, your suppliers, and their suppliers need to take ‘financial or physical responsibility for all of the products and packaging’ produced and figure out how you reduce, reuse, or recycle at every step of the product and service life-cycle.
  • Use Economic Incentives
    Simply put, they work.

Andy, most importantly,

When Sourcing Goes Wrong Part II

Editor’s Note: Today’s post is from Dick Locke, Sourcing Innovation’s resident expert on International Sourcing and Procurement. (His previous guest posts are still archived.)

Jon Stewart said it all already:

The Employees Strike Back
(Video was only available in the U.S.)

(And it starts with a Jack in the Box ad that is pretty satirical in itself considering the US obesity rate.)

and continuing on…

The Employees Strike Back Part II
(Video was only available in the U.S.)

More seriously with respect to Hostess, management was unable to

    • build a “we’re all in this together” spirit in the company due to voting themselves high pay and
    • strategize beyond making chemical garbage and staying entirely in a declining market

Thanks, Dick. (Global Supply Training)

Got Cloud? I Got Mail. Your Mail!

And that’s just the beginning. I’ve warned you before that you can’t control the clouds and that they are inherently insecure. But did you listen? Nope. Clouds are gaining in popularity, and, consequently, every day more and more data is there for the taking, by experienced AND novice hackers alike.

As per this recent article in the (MIT) Technology Review, on “How to Steal Data from Your Neighbour in the Cloud”, a recent study (by researchers at the Universities of Wisconsin and North Carolina) has proven that software hosted in one part of the cloud can spy on software hosted nearby.

This study conducted an experiment in which malicious software was run on hardware designed to mimic the equipment used by cloud companies such as Amazon. The software was able to steal an encryption key that was used to secure e-mails from software belonging to another user. This allowed the researchers to decrypt e-mails sent by the user (which are easily captured by packet sniffers on a compromised machine attached to the cloud).

As per the article, the new attack undermines one of the basic assumptions underpinning cloud computing: that a customer’s data is kept completely separate from data belonging to any other customer. This separation is supposedly provided by virtualization technology. However, because virtual machines running on the same physical hardware share resources, the actions of one can impinge on the performance of the other, an attacker in control of one virtual machine can snoop on data stored in memory attached to one of the processors running the cloud environment (that is used as a cache in a trick known as a side-channel attack).

Remember this before you go for a full-fledged cloud solution. SaaS from a private data centre run by a single vendor is probably okay if they maintain separate database instances for each client (with their own, separate, encryption keys). But shared services on a cloud are probably not a good idea. At least not from a security perspective.