Category Archives: Knowledge Management

Supply Managers are the Rock Stars of the Coming Resource Revolution … But

… the reality is that, in the majority of organizations, Supply Managers are still zeroes, not heroes, even though Professor Sheffi is taking the glass half full view in his article on “how a profession went from zero to hero” on SupplyChainMIT.com.

Supply Managers are only heroes in those leading organizations that were forwarding looking enough to let Purchasers gain influence in both the inbound and outbound supply chain and raise the profile of the organization in the eyes of both customers and suppliers. Their new practices, global view, and risk mitigation not only raised their profile, but also the profile of the organization as a whole. They were given more respect and authority, and soon after were the heroes of their organization.

But not every organization had the foresight of these leading organizations and, as a result, it is still only a select group of leaders that have truly embraced Supply Management and leaped the pond. Most organizations are still effectively in the dark ages and haven’t even embraced RFx or basic e-Invoice technology. While a considerable (but not necessarily a majority) of Fortune 500 / Global 2000 organizations have embraced Supply Management to some degree and some Procurement or Sourcing Technology, as you work your way down to mid-size and smaller organizations, the percentage of organizations that have embraced Supply Management and associated technology decreases dramatically.

Furtheremore, not only is there a huge number of organizations that have not adopted Supply Management, there is a huge gap between the enlightened and the ignorant. And the gap could mean the difference between uninhibited success and eventual bankruptcy.

So how do we spread the message to the masses and usher in the resource revolution?

Looking Behind the Knowledge Network Curtains (Repost)

This post originally ran on November 19, 2010. However, it is still as relevant today as it was then and, for those of you who did read it before, not too much of a distraction to you as we approach the World Cup Final 😉

Today’s guest post is from John Shaw, the Director of Education Services for Supply Management at BravoSolution.

In a recent post, the doctor asked, “Where is the Knowledge Network?” and “What is an aspiring supply management professional to do?”

Our industry is offering a growing list of online resources and supply management organizations. We can use these resources to augment the knowledge we gain through our professional activities and personal networks. As the doctor stated, each of these resources takes time and effort to build, so naturally, the goals and objectives of these networks are aligned with those individuals who invest in building each network in the first place.

Our challenge as supply management professionals is to navigate this forest of information in a way that maximizes our personal development. To do so, we need to understand where our personal objectives align with those of a knowledge network. The better we understand how each network’s objectives align with our own, the more value we will receive out of the limited time we have to invest in them.

So as both a consumer of these networks and a developer of some (see discloser below) I’d like to offer some questions for you to ask when trying to determine if participating in a particular knowledge network would be valuable to you:

  • Does the intent of the network align with the needs of the membership?
    The Network Guidelines should clearly state the audience, and the types of information exchange the network facilitates. If they are not stated, or they do not align with what your current development needs, your time may be better invested elsewhere.
  • Who are the thunder lizards?
    Look to see who the most active participants are. The most active people in a community will steer its direction. If these people are your peers, or better, if they are in roles that you aspire to, look further into participating.
  • Who is in charge?
    Successful communities are driven by the membership. If enough thunder lizards march in the same direction a community will move and take a life of its own. The builder can find him/herself in the passenger seat. In the best scenario, you’ll find that the thunder lizards are your peers, and they are in charge!

So what are we to do? Unfortunately there isn’t a simple answer. Whether we are learning about supply management, following politics or trying to get the best advice online for fixing a leaking pipe, we need to look behind the curtains to understand our information sources

Thanks, John!

The USIS was Established 80 Years Ago Today

On November 17, 1933 Franklin D. Roosevelt signed Executive Order 6433-A and created the National Emergency Council (NEC), sing an appropriation authorized by Section 220 of the National Industrial Recovery Act of June 16, 1933, in response to the declaration by the Congress of the United States of the existence of an acute national economic emergency which affects the national public interest and welfare.

The NEC was deemed created for the purpose of coordinating and making more efficient and productive the work of the numerous field agencies of the Government established under, and for the purpose of carrying into, effect, the provisions of the National Industrial Recovery Act, the Agricultural Adjustment Act, and the Federal Emergency Relief Act that were all signed into law in 1933 in response to the Great Depression.

Six months later, Clara M. Edmunds, head librarian of Franklin D. Roosevelt’s public information service, opened the U.S. Information Services library, which was designed to be the comprehensive collection of relevant government documents, updated regularly to record every development in the legislative, executive, and judicial branches of the government. This library, which centralized information about federal rules, regulations, and administrative orders for the public, was the first one-stop-shop for government information until 1948. In 1945, Truman, who had no interest in funding it, took office. In 1946, the USIS was put under the state department and had its funding reduced. And in 1948, the Smith-Mundt Act, which focussed on the creation of an information service to disseminate information abroad about the United States (instead of to its own citizens) put the final nail in the USIS coffin. (One account of the United States Information Service Libraries can be found in the online archive of the University of Illinois Graduate School of Library Science. Information can also be found in A Timeline of Events in the History of Libraries.)

It may have only lasted 15 years, but it was a revolution in government information management and deserves to be remembered.

The Infinite Monkey Theorem

The Infinite Monkey Theorem, which states that a monkey hitting keys at random on a typewriter keyboard for an infinite amount of time will almost surely type a given text, such as the complete works of William Shakespeare, is 100 years old this year. The theorem first appeared in Emile Borel‘s 1913 article “Mecanique Statistique et Irreversibilite which was published in J. Phys. 5e serie, vol 3, pp. 189-196. And thus began The Parable of the Monkeys.

But since you have the doctor, you don’t have to wait an infinite amount of time for your supply management blog posts, which will resume on regular schedule after the holiday weekend!

typing monkey

Procurement KPIs and Business Acumen – A Review, Part III

Next Level Purchasing (NLP) recently released a new four-part express course on “Procurement KPIs and Business Acumen” that is available to all premium Next Level Purchasing Association (NLPA) members for free (and to all free NLPA members at a one-time price of 54.99*). In SI’s opinion, this course meets it goals of delivering one of the key lessons a Procurement department needs to master to be seen as strategically contributing to the organization given the current view of Procurement’s role, does a great job of defining business acumen and relating it to a function Procurement should understand well (Sales), and does a deft job of indicating how properly defined synergistic KPIs can generate compound effects and deliver greater results than non-synergistic KPIs. But more importantly, as indicated in Part I, it develops and presents a basic, generic, framework that ties together the key synergistic KPIs for any Procurement organization that can be used by an Procurement Professional. This framework, which is beautiful in its simplicity, is the most innovative encapsulation of a core idea that I’ve seen from a purchasing organization, analyst firm, or consulting organization in years!

That framework, as we mentioned in our last post, is the Procurement Funnel. This funnel, which can be used by any organization to accurately determine it’s contributions that go straight to the bottom line, takes in the universe of total organizational spend and squeezes out the realized savings that Procurement is measured on, just like the Sales funnel takes the universe of potential leads and squeezes out organizational customers. The only difference is while a basic sales funnel can have as few as three tiers, the Procurement funnel requires five tiers.

  • Total (External) Spend
    The total expense incurred by a company over the course of a year. The base definition of total spend would also include things like salaries, etc. that Procurement does not, and will never have, control over (which is why SI believes this top tier should be external spend <sup**< sup=””>). </sup**<>
  • Spend Under Management
    The percentage of spend under the control of the Procurement organization. Should be a significant amount of total (external) spend, but may not be.
  • Addressed Spend Under Management
    How much of this spend the Procurement organization has actively sourced (or has under contract from a previous year).
  • Negotiated Savings
    The year-over-year savings the Procurement organization was able to negotiate on the addressed spend under management.
  • Realized Savings
    How much of this savings was actively captured (and did not get lost in maverick spend).
 The Procurement Funnel

This funnel is accurate regardless of the industry your Procurement or Supply Management organization is in, and the four implied synergistic KPIs — % Spend Under Management (SUM), % SUM Addressed, % Savings on Addressed Spend, and % of Realized Savings — are universal. Organizations in different verticals may have different KPIs around New Product Development (Influence), Supplier (Performance) Management, etc., but these spend related KPIs are universal and a great starting point. And improving two or more of these KPIs has a significant compound effect on the bottom line performance of the Procurement / Supply Management organization.

For more details on how to accurately compute each category, compute the KPIs, improve the KPIs, and address the organizational issues that could inhibit your ability to improve the KPIs, take the short course on “Procurement KPIs and Business Acumen” , which will also help develop your Procurement Acumen, your ability to distinguish KRIs from KPIs, do the math that will help you figure out how to make the greatest impact, and give you some techniques to achieve a higher percentage of cost savings on sourced categories. There’s only so much justice a 3-post review can do to a four-part, fifty-page short course.

* Note that premium NLPA membership is only 99.99 annually and grants you access to all nine express course series (of one or more courses) as well as the full NLPA library. SI would recommend that you consider premium membership if you are interested in multiple resources as it is much cheaper than paying by the drink.

** Internal spend is compensation and controlled by a compensation committee, while external spend, regardless of it’s nature, should be influenced by Procurement.