Category Archives: Manufacturing

Junket Junking with James Jin

While I was visiting MFG headquarters in Atlanta yesterday, I had the pleasure of sitting down for a few minutes with James Jin, who runs MFG’s Shanghai office (which covers all of Asia at the moment). James, who hosted last year’s webinar on Surviving China’s Rapidly Changing Sourcing Tides is a rare character who not only deeply understands both the North American business world and the Chinese business world, but who also sees what’s needed to bridge them into a more seamless global marketplace, which is something he does on a daily basis through MFG. It was a pleasure to discuss both what he thought were the most critical areas of focus for MFG, and other companies doing business in China, as well as what his biggest challenges were, because it not only highlighted the differences in doing business with China, but also the similarities – which I don’t think enough people spend enough time on.

From James’ perspective, the three most critical aspects that MFG (and other businesses entering or doing business in the Chinese marketplace) needs to focus on are:

  • Any international business can’t afford to miss the China market
    Low cost country sourcing might be going away, or changing in nature, but China is here to stay as not only a huge supply base, but an economic development opportunity.
  • There is a huge buy-side demand, growing larger by the day.
    Not only does China have one of the largest emerging middle-classes in the developing world, but they already have one of the largest middle-classes in the world. (Think about it, they have over 1.3 Billion people!) China is not just a large supply-side opportunity, but they are a large sell-side opportunity for any company that can offer the right products at the right prices.
  • The key to success is to think globally, but act locally.
    Doing business in China requires a balance and an understanding of local culture and geography.

However, James’ answer to my inquiry on the three biggest challenges to doing business in China was even more revealing on what it takes to do business successfully in China than the three most important areas on which you need to focus. In short, the three biggest challenges are:

  • People
  • People
  • People

Despite the cultural and language differences, the reality is that doing business in China is just like doing business with most developed countries. They’re very mature about their approach to business (they understand that business ebbs and flows in a repeated cycle, and that just because they’re getting a lot of business today, that doesn’t mean they’ll be getting a lot tomorrow and that they’re going to have to work to get and keep new business), they have new plants with industry leading technology (in fact, some suppliers have the most modern plants in the world for what they produce due to recent investments to keep up with Western demand), the leaders understand that it’s all about the people (as almost everything but the human equation can be automated these days), but, even with 1.3+ Billion people, it’s a constant struggle to find the right people with the right education and the right skills for the job. Especially when they have to play in a global marketplace.

As for what’s going on with the rest of MFG, you’ll be hearing a lot more from them next quarter, and I’ll have more to discuss at a future time as well, but for now, I need to hit the road again and wonder just what Willie was thinking. (Obviously, he didn’t drive his own tour bus!!!)

Equipment Breakdown Risk Management

At risk of sounding like a broken record (or a scratched CD, for you young twitterers), your supply chain is fraught with risk! However, the more risks you’re aware of, the more risks you can mitigate, especially if someone gives you some tips on how to identify and mitigate those risks. That’s why I enjoyed a recent article in Industry Week by Anthony J. Trivella of The Hartford Steam Boiler Inspection and Insurance Company on “Mitigating Equipment Breakdown Risks”.

In his article, Anthony notes that the most vulnerable part of many businesses is the equipment that keeps them up and running — and if the equipment, or the underlying infrastructure that supports it, breaks down, commerce usually comes to a stop and profits vanish as customers go elsewhere for their products and services. Furthermore, risks are being exacerbated as four trends are converging to drive risk to higher levels than ever before: infrastructure is aging; demand for equipment is increasing globally; energy demands, and costs, are rising rapidly; and technology is proliferating faster than Fibonacci’s rabbits.

The Aging Infrastructure and the Data Explosion

The U.S. infrastructure, and the power grid in particular, is being strained by the proliferation of power-hungry technology. (Data centers are now sucking up close to 20% of all energy produced in the US! [IT: The Biggest Threat to Our Energy Future]) Much of the current system was developed over half-a-century ago, and was not designed for today’s energy needs. In addition, many equipment owners neglect to install adequate surge protection, and place their business activities at increased, unnecessary, risk.

The Global Battleground for New Equipment

As the GDP of developing nations that we have been outsourcing to for most of the decade continues to grow, so do their middle class – who now want what Americans want. China and India account for 40% of the global population, and by some estimates, their middle class is now larger than the US population. However, worldwide production hasn’t increased at the same pace, so in addition to a fight for easily made DVD players, there’s also a fight for the modern equipment needed to build skyscrapers, road, bridges, and power grids.

Rising Energy Demands and Costs

Peak demand for electricity in the US is expected to increase by 18% in the next 10 years while committed power generation is projected to rise a mere 8.4%. Considering the total annual energy demand of the US, that’s a huge differential. Can you say “rolling blackouts”? I hope so, because that’s looking more and more likely every year! (So, start greening your roofs, using geothermal to cool your buildings, installing those solar panels and wind mills, and watching that fuel cell technology … because, if uninterrupted power is critical to your business, generating your own power is the only way you’re going to insure you have power when you need it.)

Technology Proliferation

Just look at your average worker who needs a utility belt to hold all of his iPhones, iPods, iFaxes, iBooks, etc. etc. etc. and you can see that we have become slaves to technology. (It’s a damn good thing we’re still not close to achieving artificial intelligence!) How many computer systems do you have? Really? Better count again … between desktops, laptops, servers, backup-servers, backup machines, machines in repair, etc. – I bet you have three times as many machines as you think you have. (And yes, that’s one of the reasons your energy bill is going through the roof!) Then there are all of the different enterprise software systems that you use to manage your business. And your mobile devices. Point of Sale devices. etc. etc. etc.

This widespread use of electrical and electronic equipment, which is highly vulnerable to power surges and other disturbances, is creating equipment and business risks for commercial operations whose owners may not understand their exposures. Moreover, technology is advancing so rapidly that much of it becomes obsolete quickly, making it difficult to repair or find replacement parts. In many cases, if key components are unavailable, it must be completely replaced.

Unprecedented Risks Require Unprecedented Mitigations

Equipment owners need to assess their risk exposure, improve maintenance and operation procedures accordingly, develop contingency plans, and insure they have appropriate insurance protection. Some specific things that can be done include:

  • the life-span of large transformers can be maximized via dissolved gas analysis and other tests that can identify defects and necessary repairs before the transformer breaks down
  • key data systems and servers can be backed up by redundant surge-protected uninterruptable power supplies
  • on-site power generation systems can be installed to not only provide emergency backup, but reduce the amount of power the business needs to draw from the grid at peak times

Packaging – The Total Solution

A recent Spend Matters perspective asked a very important question: “Have You Got the Total Package?” This is important not only because packaging costs money and adds to total product costs, but also costs money by adding to transportation costs – twice, and, even more importantly, can cost sales by limiting how many units of a popular product you can have on the shelf at any one time, especially if poorly designed.

More importantly, as the perspective pointed out, you can save significantly if you attack the packaging category strategically, even when prices are rising across the board. Up to 20% savings are possible through better sourcing and requirements definition, and up to 50% are possible with re-design. The key, as with any other strategic category, is to understand what you’re buying, with whom, in what volume, and what you really need. Not only are there spend leverage opportunities, but there are often significant substitution capabilities simply by changing the specifications from “‘B Flute’ Cardboard box, 12″ by 6″ by 8″, Form Factor 2” to “Box: minimum 11″ by 5″ by 7″; maximum 13″ by 8″ by 12″; minimum weight capacity 15 lbs; maximum weight capacity 25 lbs;” … because this allows the supplier to offer you the product that is the most effective for them to make if multiple boxes will do equally well. No redesign necessary.

It also allows you to bypass the “crawl” phase of the “crawl – walk – run” maturation process for sourcing organizations presented in the perspective, which is important as this will significantly increase your chances of achieving big savings quickly, without requiring any significant involvement from engineering. All you are asking for is a specification of the requirements in a product neutral manner, which engineering would have defined before they selected the current standard packaging.

This allows you to get to the “run” phase faster, which is where significant savings opportunities are to be found, especially if you’re willing to go beyond simple material substitution and engage in a full packaging design process that will minimize package size, minimize raw material requirements and associated costs, maximize the number of units that can fit onto a pallet, and minimize the shipping requirements for the packaging itself. For example, just like a box generally allows for tighter packing than an odd shaped container, a tetrahedron often allows for denser packing than a cube while reducing the amount of packaging material required to achieve the same volume. Thus, just like tetrahedron containers make sense for certain liquids, they might also make sense for odd-shaped products (like pyramid-shaped ornaments) that would leave too much free space in a box (and increase the filling material requirement as well as waste).

And the sooner you’re running off to do package design optimization, which will could also help you get greener faster, the sooner you’re saving money on categories that would otherwise have price increases through the roof. So, Get Packing and save money!

(Manufacturing) Design For X

The April 1, 2008 issue of Theory and Practice from Manufacturing Insights had a great article on “Design For X” – the practice of incorporating different tangential factors into the design of a product that are intended to better integrate the new product with downstream activity. One of the more familiar DFX practices is, of course, DFM – Design For Manufacturing – where engineers strive to produce a product to be easier, safer and less costly to manufacture.

However, DFM is not the only DFX discipline that product companies need to consider. There is also DFSC – Design For Supply Chain, DFS – Design For Serviceability, DFC – Design For Compliance (& Sustainability), and DFW – Design For Warranty, and each of these is important. However, in today’s economy where costs are rising and discretionary spending is falling, probably the most important consideration in product design is the end cost of production. Since early interaction between design and supply chain is key to making the right build-versus-buy and material selection before design decisions, and associated costs, are locked in – I’d argue that DFSC should be on top of every company’s mind. Especially since, as the article points out, DFSC leads to further optimization and agility in the supply chain and reduces the impact of inevitable late changes and quality problems.

Of course, you cannot ignore DFS, DFC, and DFW. There are always going to be failures, and DFS evaluates design modularity and supply chain alternatives in order to maximize serviceability and enhance the customer ownership with inventory and reverse logistics operations in mind. A good design considers the complex dependencies between product design, reliability, service, inventory planning, and reverse logistics. The expected frequency of repairs and the type of parts that need to be replaced will determine the reverse logistics, depot repair, and part restocking requirements in the supply chain.

Similarly, if you actually want to be permitted to sell your products, you have to adhere to product compliance regulations such as RoHS and WEEE for the European electronics industry and the TREAD act for the American tire industry as well as corporate accounting regulations and overall social responsibility. Compliance cannot be an afterthought – it needs to be taken into account during design, manufacturing, shipment, servicing and decommissioning of products through a total life cycle approach. For example, in RoHS if even one separable component contains more than a minute trace of hazardous material, the entire assembly could be banned – leaving you with millions of dollars of inventory that cannot be sold.

Finally, you need to consider what reverse logistics and repair activities will exacerbate warranty costs and insure that tradeoffs are made to minimize those activities that will be most costly in the design process.

In short, DFX is a total lifecycle design practice that takes into account the costs and benefits of each and every design decision in the different life-cycle phases of a product, considering both the short and long term ramifications, from a Manufacturing, Supply Chain, Serviceability, Compliance, and Warranty viewpoint.

Not Just A (Manufacturing) Litmus Test for Politicians! (CEOs and CSCOs, Take Note!)

Industry Week recently ran a good article called “Just In Time – A Manufacturer’s Litmus Test for Politicians” that had some very good questions that I doubt any of the current US presidential candidates would have good answers to.

However, they, or their equivalents, are questions that any CEO, and, more importantly, any CSCO should be able to answer. Specifically:

  • Vision
    What is your vision and mission for the supply chain department … and how does it sync up with the vision and mission of the company?
  • Relevant Experience
    Have you ever worked on a design team that made products similar to those being made by your company? If not, how do you plan to acquire the expertise needed to help the design team make the right decisions in the design stage before up to 80% of the product cost is locked in?
  • Customer Focus
    How have you improved the customer experience in the past? What can you do for your current customers?
  • Management Experience
    How do you plan to improve ROIC and contribute to overall company growth?
  • Competitiveness
    How are you going to increase overall competitiveness of the company supply chain compared to the industry average?
  • Environmental Stewardship
    How are you going to reduce the organization’s carbon footprint while reducing cost and increasing efficiency?
  • Trade Practices
    How are you going to achieve best-cost country sourcing while optimally determining what work to keep in house vs. what work to outsource?
  • Training & Education
    An educated employee is a productive employee. What is you plan to insure your team stays up to date on best practices, processes, and methodologies?
  • Research & Development
    Innovation should not be confined to R&D. What is your plan to insure that supply management contributes its fair share of innovation to corporate growth?