Category Archives: RFX

Best Practice Technology Vendor Selection for True Multi-Nationals Reprise Part I: RFX – You’re Asking for the Wrong Information!

This is a reprise of a series that first ran in 2012. It’s as relevant, and important, today as it was then.

It’s that time of year again. Your budget has finally been approved — a month late — and you’re ready to begin the process of obtaining that e-Sourcing, e-Procurement, Source-to-Contract (S2C), Procure-to-Pay (P2P), Source-to-Settle (S2S), Source-to-Pay (S2P), Supplier Information Management (SIM), Supplier Relationship Management (SRM), or Third Party Management (3PM) that you’ve been dreaming of. You think you know what you want, but you have to go through an RFP and, more importantly, you know that you’ve only had time to look at a few options while building the business case as you were doing it evenings and weekends on your own time because the project wasn’t approved. Now you want to go to market and either verify that you’ve identified the best solution or find the best solution to meet your needs. Since you are a sourcing organization, that process demands an RFP. However, this RFP is not like your RFP for direct materials or indirect spend. This is a very specific technology solution RFP for a platform to meet your needs and support all of the other RFP / sourcing / procurement / supply management processes of the organization. It’s crucial to get it right.

That’s what we are going to discuss in this series — the proper process and approach to acquiring the right e-Sourcing / e-Procurement / S2C / P2P / S2S / S2P / SIM / SRM &/| 3PM solution for your needs. Furthermore, let us clearly state that this series is specific to the selection of technology and technology-based vendors to provide enterprise software platforms, and/or implementation services, back-office (processing) functions, or technology-driven consulting services for your multi-national organization. While some of the best practices contained herein should also apply to the selection of (strategic) suppliers for high-value and/or complex products and/or services, this series particularly relates to the selection of a vendor to provide an enterprise software backbone, and, in particular, a backbone for e-Procurement and/or e-Sourcing technology for your Supply Management organization. As one size does not fit all where RFX and category selection processes are concerned, no claims, express or implied, are made with respect to any other vendor selection process and, in fact, if you’re only buying paper and pencils, some of the best practices contained herein will, in all likelihood, be overkill.

Now that the preamble is out of the way, let us begin by noting that the traditional RFX processed is well understood, and well documented in many places, including in the e-RFx for Total Value Management wiki-paper, co-authored by the doctor over on the e-Sourcing Wiki over seven years ago. And, in the wiki-paper in particular, the high-level process is still more-or-less correct.

As per the wiki-paper, you start with a three-stage RFI before an RFP, which is solution focussed (and not cost or contract focussed), which is issued before a final RFQ, which is when you collect quotes and start the actual selection / negotiation process. Specifically, the high-level process is:

  1. RFI #1: Stakeholder Requirements
  2. RFI #2: Vendor Interest
  3. RFI #3: Vendor Pre-Qualification
  4.    RFP: Solution Inquiry
  5.    RFQ: Clearly-Defined Specifications

So what are you doing wrong, especially if you’re a Multi-National? To answer that, let’s look at how this is typically translated:

  1. Product Needs, Service Needs, Preferred Vendors
  2. Vendor Info. Request, Vendor Interest, NDA
  3. Product & Service Capability Profiles
  4. Solution Design Request
  5. Explicit requirements, process definition, and bid request

See the problems?

  1. Stakeholders typically don’t know what they need in a solution. They aren’t technology experts. They aren’t supply management experts. They are domain experts. It doesn’t matter what they think they need in a product or a service, it matters what problems they are having today. You need to ask them what problems they need to solve, so that you can ultimately select a vendor with the solution that solves as many of your stakeholder’s pain points as possible.
  2. A preferred vendor is one that can offer you the best product or service from an organizational perspective, not a single stakeholder’s perspective. For example, a stakeholder might rate a vendor A+ because the representatives always responds quickly. But this is not necessarily indicative of great service. If the answer is always “we’ll send someone to fix that with 72 hours”, and you need the machine up 80% of the time, that’s still poor service if the machine breaks down regularly because 3 days downtime every few weeks will not support an operation level of 80%.
  3. Asking a vendor if they can provide you with the necessary functionality or service levels after you have shortlisted them as a possibility based upon a review of their collateral is not likely to get you anything other than a “yes we can”, especially if the vendor also offers consulting or “value added services”. One has to remember that most (big) consulting (and value-add) organizations are driven by partners with a strong desire for as many dollars as possible and the reps are told to always say yes and take on as much work as possible, leaving the question of how to get it done (if the organization is already stretched or weak in that area) until after the ink is dry.

Which brings us to the biggest problems with the current selection process, which we will discuss in Part II.

marketdojo – A Dojo Where You Can Plan your Own Path

In our last post, we introduced you to marketdojo, a state-of-the-art do-it-yourself e-Negotiation suite that supports complex RFX and e-Auction events as well as integration with their categorydojo product that helps a user determine appropriate sourcing strategies for each category and prioritize those categories based on the expected size of the opportunity.

In yesterday’s post, we described their basic marketdojo product which consists of an RFX and e-Auction offering (which supports multiple RFX types and Auctions). Today we are going to discuss their categorydojo product, which is one of the two real differentiators between them and the other players targeting the low-end of the e-Sourcing market (in an effort to bring smaller companies out of the Purchasing Dark Ages where some still remain).

A lot of consulting firms have been doing the category analysis that categorydojo has been doing for years, and a few companies have even built simple opportunity analysis tools to help you figure out how what opportunities you should be chasing, but the doctor has yet to see any tool that is as clean, streamlined, and useable by an average buyer without a lot of training or consultation. This is one of the two real differentiators that marketdojo has built and one of the two features that actually impressed the doctor, which is not easy to do if you are yet another e-Sourcing or e-Procurement provider considering the dozens upon dozens of tools he’s seen over the last fifteen years. Basic suites are commodities now, and the most basic suites are free.

Once you’ve activated marketdojo, giving categorydojo a spin is as simple as going to categorydojo, clicking on the Dashboard link at the top of the page, and activating it.

Once it’s going, you create a spend portfolio (by selecting the Create Portfolio option) where you define your top categories, and then go through a wizard-driven Q&A about each category to help the expert system underneath properly classify and rate your category. Category creation can be as simple as category name, currency, average annual spend, and a notation on whether or not the spend is subject to EU Procurement Directives (if you are in the public sector). Then you define subcategories, their component spend, expected spend trends, and contract term. Then you define your perception of market conditions and bid complexity and you’re off to the races. Once you’re done, the tool presents you with a recommended sourcing strategy, which in the marketdojo suite, is initial RFI (because it’s not ready for a market event or a market event is not expected to be successful at this time), RFP (because it’s not auction appropriate), RFQ and standard e-Auction, or RFQ and Reverse Japanese Auction — and charts it on a quadrant graph relative to your other categories.

Then, once you have defined a set of categories, you can deep dive in and see the relative spend vs complexity for each category, the time vs. return, and most importantly, the power balance for each category and what it means to your organization and the expected savings. The founders, with a long history in sourcing, built up a knowledge base on different categories and expected savings targets and built this in to the evaluation from day one. Then, upon product launch, they made sure that categorydojo was integrated with marketdojo so a buyer could push an award back after an event was run so the award, and the savings, could be evaluated against the expected savings. This result was used to tune the models over time to the point that a buyer can have confidence that, at least 9 times out of 10, the available savings is within the range predicted by the tool (if the market conditions have been accurately captured and the suggested strategic approach is taken). I’ve seen the reports (which, by the way, do require a paid license), and, for every category I’m familiar with, the range is a realistic savings range for a company that hasn’t properly sourced that category before.

Finally, once you have all of the spend categories defined, and have worked your way through the reports, the tool lets you prioritize the categories so that you can build an effective sourcing plan for the year.

The tool is well done and easy enough for any buyer to use without a £5K a day senior consultant from a Big 6 consultancy! (Which means that the tool, which only costs £1000 per user per year, pays for itself as soon as you use it because each category analysis from a Big 6 will cost you at least £5000, and that buys an unlimited one user license of marketdojo for a month, which will help you realize your organization’s savings potential!)

If you’re at the lower end of the mid-market and in need of a (better) e-Sourcing tool, I would strongly suggest that you check the marketdojo out. Even though they have a few clients in the higher end of the mid-market, they are really designed for the low-end, and they fit very nicely there.

marketdojo – A Dojo Where You Can Walk Your Own Way

marketdojo is a company that many of you haven’t heard of and a company that I’m sure many of you who have heard of them dismissed because of the Western notion of what a dojo is. In western thought, a dojo is believed to be a training school for Japanese martial arts where students to to learn from a sensei. So when you hear marketdojo, the first thing you probably think of is a training school for (e-)commerce best practices and a services company — not a do-it-your-self SaaS e-Sourcing platform.

But that is what marketdojo is — a state-of-the-art do-it-yourself e-Negotiation suite that supports complex RFX and e-Auction events as well as integration with their categorydojo product that helps a user determine appropriate sourcing strategies for each category and prioritize those categories based on the expected size of the opportunity.

And they are appropriately named. One has to remember that dojo literally translates into “place of the way” and really means “a place for students to gather for practice, training, and testing”. Furthermore, there are also hombu dojos, which are the stylistic headquarters of a particular art. marketdojo is the hombu dojo for the do-it-yourself e-Sourcing art where the practitioners of the marketdojo way gather.

And while they were yet another me-too e-Sourcing tool when they started four years ago in 2010, they have taken great strides to differentiate themselves from the other entry-level e-Sourcing suites that revolve around e-RFX and e-Auction. These differentiators include:

  • Try-Before-You-Buy with no sales team interaction*while there have been a few e-Sourcing providers that would set you up a demo environment and let you take it for a test drive, SI doesn’t know of any that put their full platform up on a demo box where anyone could log in and test out all of the features without first engaging with the sales organization, sitting through the pitch, and proving their interest; To give marketdojo a test-drive, you go to the Sign Up page, fill in a short form, click on the link in the activation e-mail, and then click on Try Our Sandpit at the top of the home screen. No credit card required. It takes about 60 seconds. (You do, of course, have to pay before you can run a live event, but not before you’ve verified that it will work for you.)
  • Toggle View
    In the marketdojo platform, it’s a one-button click to toggle between your buyer view and the view of any supplier. No logging out and logging in as a separate user or trying to watch two views in two different browsers at the same time on a split screen.
  • Easy Public and Private Sector Event Creation
    In many economies, and the EU in particular, there are a lot of rules around public sector tenders, and the platform, with a single checkbox, can insure that all of the proper information is provided, questions are asked, and procedures are followed or, if the company is a private sector company, the buyer can go through a streamlined process and only provide the information she needs to provide and only request the information she needs to conduct the event.
  • Easy Pay as You Go
    You can pay per drink or buy an unlimited subscription on a monthly or yearly basis. To pay as you go, which starts at £500 for a single event, you purchase credits as needed on your credit card and go. There’s no limit to event size or event duration — and if you want to run an event on a category that’s under £50,000 of annual spend, they’ll even give you a discount!
  • Complex Lotting and BasketsNext month marketdojo will be releasing their new version which allows you to create complex lots and market baskets where each item can have a user-defined number of cost components and a formula that defines the total, or weighted, cost for the item and have the supplier provide their starting bids at whatever level of detail you desire. Then, when the auction is run, you can choose whether suppliers modify their bids at the cost component level, item level, market basket, or entire lot level — and do so as a fixed quote or discount off of their previous bid. This helps a buyer get a good understanding of what the cost drivers are but yet run easy events.

In addition, like other providers, they also offer:

  • Excel Import and ExportThis is especially useful with complex lots — you can create the desired matrix, and a supplier can export it, fill it in, and upload it at their leisure. You can also output reports and awards in Excel for further analysis or imports into other systems.
  • Easy Integration with their Other Tools
    They have two other tools — categorydojo, which we will cover in our next post, and innovationdojo, that you can read about on Spend Matters UK. While SI is, of course, a big fan of Innovation, and innovationdojo is innovative within the e-Sourcing space, these types of tools have existed in IT for quite a while now so the doctor isn’t all that excited about the shiny new e-sourcing friendly wrapper they put on what was an IT / product management tool (which, the doctor will admit, are as typically as ugly and unfriendly as you can get, but when you grew up with a green command prompt on a blac screen, you just get used to ugly UIs).
  • Award ExportOne click export to Excel OR their categorydojo, where you can compare your sourcing event plan and projected savings to actual savings and increase your accuracy year-over-year!

And since this takes us into Part II, we’ll end our initial discussion of marketdojo here.

* They are based in the UK, so if you try it out in the evening in North America, the sales team will be at home and won’t be online to ping you to even see if you want to chat.

 

Last Day for Free Sourcing and Procurement Papers from Spend Matters!

As per a recent post over on Spend Matters UK, today is the last day that a set of recent Spend Matters white-papers, made available by sponsors, that is currently free to practitioners goes back behind the pay-wall and this set in particular contains three pieces authored or co-authored by Pierre Mitchell and two authored or co-authored by Thomas Kase. Pierre, most recently of Hackett Group fame, is well know for his thought leadership around Supply Management best practices and Thomas, who has worked for a number of providers, is known for his deep expertise in SPM/SRM solutions. When you can get your hands on their work for free, it’s not something you should pass up.

The papers in particular that are about to become “pro” access only are:

  • How to Justify Spend Analysis to Finance/IT When There’s No Clear ROI
    by Pierre Mitchell
  • Write Better RFPs — How to Get What You Want (and Need) From Suppliers
    by Thomas Kase
  • Metadata Explained: What it Means for Spend Analytics, Supply Risk, Supplier Performance, and More
    by Thomas Kase, Pierre Mitchell, and Jason Busch
  • Procurement Analytics: How to Plan (and Optimize) Your Process
    by Pierre Mitchell

Regular readers of SI know the utter importance of Spend Analysis, a subject which has garnered hundreds of posts on SI over the years. As one of the only two technologies that have been repeatedly to provide an organization year-over-year double digit ROI returns when properly used, your organization cannot afford to be without it! As such, the last thing you want is to be roadblocked by finance when there is no readily apparent savings opportunity (as you need the solution to clean your data to find the savings opportunity). In his piece, Pierre gives us you ten hints to getting your project approved, which can happen quickly if the project is presented appropriately. Always remember, the faster you get the system, the faster you can centralize and cleanse your data and find opportunities, and the faster you can start saving.

Just this week SI was continuing it’s RFX rants, which started back in 2007, about how the vast majority of provider RFPs suck and how you won’t get good results unless you write your own (using the provider RFP as a checklist of some key elements that need to be included, but in a way that makes sense to your organization). In Thomas’ paper he discusses some key elements of the RFP creation process that can make the difference between success and failure in your efforts.

Everyone talks about Meta Data, but not a lot of people really understand what they are talking about. In the collaborative piece between Thomas, Pierre, and Jason, the authors provide a discussion of meta data and how meta data aggregation can paint a picture not readily available from the elements. They then go on to demonstrate how the proper analysis of meta data can yield risk analysis and opportunity assessments that cannot other wise be performed and that can be very beneficial to the business day one. It’s another example of why your organization needs good data and tools to process and mine that data if it wants a true twenty-first century supply chain.

In the last piece on Procurement Analytics by Pierre, he notes that for an analytics project to be successful, you need the right scope. The scope is all of supply management, not just the tactical procurement function. All data collected from the first RFX during the sourcing process through the last on-contract procurement to the final warranty return needs to be collected and stored in one central or federated database so that an analysis can look at all relevant data, not just purchase data. It’s not just how much you paid, but how much you were supposed to pay, what you paid for, and if a different categorization would be more beneficial to your organization. And until you make an effort to centralize, or at least centralize on a common schema even if the data is scattered, you won’t even know what transformations and cleansings need to be done.

If you haven’t downloaded these yet, don’t miss your very last opportunity to do so. These are some great pieces with content that you should know, so read up!

So, Do You Throw Provider RFX Templates Out With the Packaging?

That depends. If you have lazy, uneducated, or inexperienced Supply Management personnel (because your Procurement department was staffed like the Island of Misfit Toys), then you want to delete them as soon as you get them because, if a template exists for the product or service you want, it will be sent out more-or-less as is and you’ll get a specification that is two sizes too large, two sizes too small, or very irregular and not at all a good fit for your organization.

On the other hand if you have educated, experienced, go-getting Supply Management personnel who take the time to properly construct an RFX, going through the steps outlined in our last post, then they do have a use. Specifically, as a check-list after the RFQ has been completely drafted to make sure that nothing was missed. Sourcing is complex these days and it’s hard even for an expert to include every relevant detail every time when time and resources are so scarce. There’s a reason that even hospitals and clinics use checklists, because it greatly decreases the chance of a (serious) error being made. If a vendor, that built a template as a result of analyzing dozens of events, included something in an RFX template, then, at least at one point in time, it was very relevant and, as such, should not be excluded from an RFX until a senior buyer confirms that the market or standard operating conditions have changed and that the question, cost component, or requirement is no longer relevant.

So, these templates do have their uses, as long as they are editable by senior buyers. Because, as explained in the last paragraph, over time, some parts of the template will become irrelevant and other questions, cost components, or requirements will become very relevant and need to be in all RFXs related to that product or category. If the senior buyers can completely customize the templates to the categories, products, and services of the organization and configure the tool so that no template is used out-of-the-box (until a senior buyer confirms that it is still accurate enough out-of-the-box), then the templates, and template features, have a use.

But as-is, the templates are probably less useful than calling a supplier over the phone and saying you need a quote for customized circuit boards and doing three-bids-and-a-buy blind.

In other words, templates have a use, which is why the doctor encourages most vendors to have a library of templates that can be used as starting points, but their use, until customized by a senior buyer, is that of a post-RFX creation checklist. Nothing more. And not understanding this can get your organization in serious trouble in its sourcing events.