Category Archives: Technology

Oh No! App Mania Has Hit The Supply Chain!

Prepare to be nickel-and-dimed one feature at a time. It’s coming.

Unlike the author of a recent post in the SCMR blogs (where “Highjump says there’s an app for that”), I am not pleasantly surprised by the amount of effort being put into smartphone app development right now. First of all, there’s only so much you can do on a smartphone screen. For the vast majority of analytical supply management applications, smartphones just don’t make sense. Secondly, unless you have constant access to free wifi, you’re not going to want to download megabytes of data and push your mobility bill through the roof. Thirdly, the real value in supply management systems materializes when data flows from one to the next — and all of the relevant data is available. Data stuck in a standalone app that doesn’t do much more than display that data isn’t very useful.

Plus, do you really need 100+ WMS apps? Really? No! There aren’t 100 WMS applications, and if you think there are, then what you are really buying is 100 different instances of a WMS workflow engine custom tailored to a specific situation. You’re paying for 90% of the same functionality 100 times over. I guess it’s good for the vendor if they can create 100 apps by only doing the work required to create 11 and charging you for each and every app, but it’s not good for you.

HighJump, one company that plans to release up to 100 apps a year, may try to tell you that it’s a great idea because it is a way to get new functionality in your system without waiting for a new release, but you don’t need apps for that. If you’re using a true multi-tenant SaaS application, then you get every update the vendor makes as soon as its available, and you get it all for one maintenance fee.

In other words, if you want to needlessly empty the corporate bank account, there’s an app for that.

Lavante – The Newest Contestent in the SIM Arena

As mentioned in yesterday’s post, Lavante is the latest provider of Supplier Information Management solutions in the Supply Management space (which includes Aravo, AECSoft (just acquired by SciQuest), CVM Solutions, Hiperos, and Rollstream, which have all been covered on SI). And while it arrived late, it comes ready for battle.

Since you all know by now what a good SIM solution should do (and if you don’t, reread the classic vendor SIM posts linked above), I’m not going to waste any time describing what it should do or spend a lot of time on the details. Instead, I’m going to mention all the standard stuff that the platform does and then focus on what makes Lavante different from the competition and why it should be included in your SIM vendor short list.

Like its competitors, Lavante allows you to collect detailed information on all of your suppliers, including detailed information on each contact. By default, this detailed information includes tax information, headquarters information remit-to information, business structure information, ERP (System) information, ownership information, certifications, services/materials information, risk management information, insurance information, bank information, and user defined summary information. A supplier has the option of entering all of the information on-line or downloading a template. Lavante can import your current supplier master (in a standard format such as XML) or provide a buyer with a (CSV) template to enter information for new suppliers. The information collected can be customized for every supplier, notifications on change can be configured at the element level, and approvals can be required before critical information is changed.

In addition to the standard browser interface, suppliers can also respond to e-mails or faxes (and even call a rep who will enter the information for them if they are still technologically illiterate). The supplier interface allows a supplier to log-in and manage 100% of their information, which minimizes buyer effort if suppliers take an active role in buyer interaction.

At any time, a buyer can get a list of all suppliers who have not provided requested information as well as suppliers who have registered and completed their profile. The buyer can also see which communication attempts have been tried or whether or not the supplier has not provided an e-mail or fax number.

The distinguishing characteristics of the platform are the following:

  • it was built on the cloud
    it was designed to be 100% multi-tenant and cloud compliant from day one
  • extremely configurable
    many early platforms only had the ability to send an alert when a change was made; later ones allowed for alerts to be configured to change type; Lavante’s platform allows each individual data element to be marked as notify/don’t notify on change
  • automatic validation of Tax ID
    Lavante does a real-time check of every TIN that is entered and a supplier is not allowed to register without a valid TIN that matches their name
  • multi-mode outreach
    whereas most providers assume browser or e-mail data provision, Lavante also accepts faxes and integrates OCR and provides supplier outreach services that will get suppliers onboard by e-mail, fax, or phone if necessary
  • a supplier portal that equals the buyer portal
    suppliers were an afterthought in many first generation SIM platforms and a supplier had to log in to a separate instance of the portal for each buying organization they dealt with; in Lavante’s platform, a supplier can manage their data for all buyers who use Lavante through a single log-in — information needs to only be entered once and common information is segregated from buyer specific information
  • very large supplier database
    Lavante, which started as a recovery audit vendor, has been around for 10 years and has amassed a database of over 2 Million vendors that its client do business with — as a result, it has current information on over 2 Million vendors in its database

Plus, Lavante can use this platform to streamline its recovery audits and save an organization up to 10X more than a recovery audit without access to detailed information would save. So when you add the initial savings that will come from 1099 reporting compliance with reduced SIM (when 20% to 40% of supply base information needs to change annually) resource requirements and more successful cost recovery audits, the solution pays for itself almost immediately. Plus, since it’s true multi-tenant cloud, Lavante can turn your organization on in less than an hour.

Trade Extensions Keeps Extending the Platform

The fact-sheet based RFX module is not the only improvement that Trade Extensions has made since it last traded up its UI and improved its optimization and reporting capabilities. Since Trade Extensions was last covered on Sourcing Innovation, it has made a number of significant improvements to its platform, including:

  • RFI-driven supplier data requests
  • multiple dimension ranking in e-Negotiation
  • integration with Google Earth
  • more cost support and new incumbent rules in optimization
  • conversion of all reports to OLAP reports and implementation of a new n-way comparison report

RFI-driven supplier data requests

In the Trade Extensions platform, supplier data collection can be configured to be dependent on supplier responses. If a supplier indicates that they don’t have a certain capability (or don’t wish to bid on particular item or category), then they don’t see the associated fact sheets (which they can download as an Excel Spreadsheet if they like). Also, if they indicate they do perform a certain function, the RFI can be configured to request additional information.

Multiple dimension ranking in e-Negotiation

Most auction platforms rank by bid, volume, or another relevant factor to the buyer. The Trade Extensions platform can be configured to rank (and report on) bids on multiple dimensions, such as supplier and location or supplier and quality. This makes it easy to quickly see how a bid stacks up against multiple relevant factors.

Integration with Google Earth

Often times when I hear about integration with Google Maps or Earth I say “that’s nice” because it usually doesn’t add much value. But the TE implementation actually makes Google Earth useful. Not only can you quickly see the lanes, relative volumes [by line thickness], and carrier distribution [by line colour] at different scales, but, with a click, you can pop up a box that provides the full details of what is flowing down the lane (products, volume, from, to, frequency, total weight, etc.). A warehouse manager can quickly zoom into her facilities and see what is coming and when. It can take a scenario with thousands of allocations and make the information quickly comprehensible.

More cost support and new incumbent rules in optimization

Relative and absolute fixed, on-, cost support has been greatly improved in the application. A buyer can define a cost on supplier selection, on a certain volume threshold, on a specified property, etc. This allows for incredibly detailed and accurate costing formulas to be created. Trade Extensions has also added four new incumbent rules to the optimization solution, two new allocation and two new keepers. The user can now choose to allocate an incumbent volume at least equal to what they have now, or to the current percentage of volume, or to incumbent proportions and allow redistribution between incumbents, or between winners in incumbent proportions.

Conversion of all reports to OLAP reports and implementation of a new n-way comparison report

When Trade Extensions last traded up their UI, they had just implemented their new OLAP reporting feature and were in the process of converting their existing reports. Now that the OLAP reporting feature has been fully implemented, all of the reports have been converted and the new report creation facility is complete, allowing users to define their own OLAP reports on the dimensions of their choosing. Also, the user can now create arbitrary n-way comparison reports and “glue” reports together from existing report definitions.

And Trade Extensions has no intention of slowing down. In addition to a commitment improve SIM/SPM/SRM, Trade Extensions is also working on:

  • auctions – simplifying them for low-end spot buys
  • e-Negotiation – instant messaging, better charting, etc.
  • enterprise features – search across projects, track cross-project metrics, integrated BI
  • roles – admin, project manager, buyer, viewer, etc.
  • new project types – to simplify auction setup
  • on-demand training – the wiki is under constant development and walkthrough videos will soon be available

It should be an exciting year for this European company that has just started to gain traction in North America (where they opened a new office last year).

Trade Extensions Trades Up to a Fact Sheet User Interface

Trade Extensions is another company that has refused to sit still during the downturn. Even though it did a complete overhaul of its UI in late 2009 (when it traded up its UI and e-Negotiation Management Capabilities), it realized that was just the first step of many that would be required to make its application more useful and more useable across the Supply Management Organization. Trade Extensions has been working hard to break out of the “complex transportation optimization” niche that they started in and has developed a fully functional Sourcing and Supply Optimization solution because they see the value that an organization can receive when optimization-based sourcing events are undertaken across the board.

While Trade Extensions started as a niche Strategic Sourcing Decision Optimization platform in the early naughts, it has expanded into a full suite solution over the years and now includes one of the most powerful RFX modules on the market, real-time optimization-powered reverse auctions, contract management, and OLAP spend analysis (which rivals many of the other suite spend analysis solutions on the market and a few of the pure-play solutions as well). And while they don’t yet have much of a SIM/SRM/SPM solution, they recognize that as a weak point and it is one of their top priorities for the coming year.

In addition, while they don’t yet have category RFX solutions or a centralized data management facility (or “Business Centre”), they are planning to introduce new project types to simplify RFX and Auction setup and their new support for fact-sheet based RFX and reverse auctions makes data management significantly simpler and takes them further down the data management path than many of their e-Sourcing Suite provider brethren who have been standing still for the last few years.

Internally, Trade Extensions uses OLAP cubes to store its data. Thus, the user can provide data in d-dimensional fact sheets, which include 2-dimensional spreadsheets and 3-dimensional workbooks, that define data in familiar matrix notion. This is a very powerful method of data input. A user can define a fact at any level that makes sense. If the cost of interest is a single freight cost from a ship from to a ship to, the user can provide costs in a 2*2 matrix of ship from locations and ship to locations. Users can also define costs at the region or country level if they like, and if a user defines a fact sheet that relates lanes to regions, the user only needs to specify costs at the region level. Moreover, if the user so desires, once costs are specified at the region level, they can be overridden at the ship from – ship to level. The system will do this automatically if the fact sheets are appropriately defined and included in the project as it knows d+1-dimensional costs always override d-dimensional costs. In other words, if you define continents as collections of territories, territories as collections of regions, and regions as collections of lanes, the system knows that territory data overrides continent data and region data overrides territory data, if defined. Otherwise, default values from a higher level in the hierarchy are to be used if no suitable cost exists at a lower level of the hierarchy. This is important as this allows a user to only enter detailed cost data where it is required (and where it differs from default pricing for the category).

As a result, data collection in Trade Extensions’ e-Sourcing platform is quite easy. A buyer only has to define what the organization wants to collect, and a supplier only has to bid on what it can provide. Furthermore, a supplier only has to bid to a level of detail that makes sense. Plus, all bids can be formula based. So, if a supplier supplies a product in different sizes, and the price is dependent on weight or volume, it can define a formula once and re-use it on each size. Furthermore, a user can re-use any and all fact sheets from the event in other events, minimizing data collection and data entry. It’s definitely another step along the path to ultimate usability.

Don’t Forget The Most Important Principle of Performance Measurement

SIG just ran a great article on the “Three Guiding Principles of Performance Measurement” that hit upon a key point that is regularly and repeatedly overlooked. Simply put,

Your data is good enough. Really, it is.

As the author says, your data will always be murky. No matter how many times you clean it, massage it, enrich it, transform it, and polish it up, there will always be errors. There will always be omissions. There will always be inaccuracies.

But that’s okay. Remember the 80/20 rule, which is just as appropriate here as it is everywhere else. (In fact, more appropriate.) The law of the vital few states that roughly 80% of the effects come from 20% of the causes. This says that only 20% of your data is vital anyway. And since it is expected that at least 80% of that data will be clean, it’s going to be quite straight forward to spot important trends. (That go just beyond who your top suppliers are, but which items are ordered the most. What types of purchases are regularly bought off contract. What products are really selling best. Etc.)

And if the decision being made is critical or risky, the data will always come up short. There will always be some flaw, some missing piece of information. Because if there wasn’t, the proverbial pointy-haired boss could be an effective manager. Executive decisions will always require a bit of a risk, but they will be much better when there are data to base them on then when there aren’t. So measure, manage better, and manage some more.