Category Archives: Vendor Review

It’s 24/7 for Robbie and the Coupa Factory, Part I

Since we last checked in on Robbie and the Coupa Factory last summer, the Coupa Oompa-Loompas have been coding up a storm developing Release Nine, in full deployment, and the upcoming Release Ten, to be released in Q4. Even though it’s been almost four years since we had Davie and the Coupa Factory and seven years since we had Procurement Independence, the Oompa-Loompas are coding like they’re still a start-up trying to build a product to take on the big guys, even though they’re already there with over 350 customers that do business in 17 languages, 40 countries, and 150 currencies with over 650,000 suppliers. It’s time to update the song (which first appeared in Davie and the Coupa Factory)!

Oompa Loompa Doom-pa-de-do
We can’t stop building products for you!
Oompa Loompa Doom-pa-dah-dee
If you are wise you’ll try it for free.

What do you get when you have lots of cash?
Filling coffers and enlarging the stash?
Teams of developers who never sleep.
Making the app work on Android’s heap.

For accessibility.

Oompa Loompa Doom-pa-dee-dar
If you are willing, you will go far
You will live in happiness too
Like the Oompa Loompa Doom-pa-dee-do

Oompa Loompa Doom-pa-de-do
We’re at release nine but we can not stop.
Oompa Loompa Doom-pa-dah-dock
Coding improvements around the clock.

Rapid expenses, enforced policies.
Frictionless invoices, support for AP.
Enhanced catalogs, a universal cart.
Taking Procurement to state of the art.

As we make your process smart.

Oompa Loompa Doom-pa-de-dart
But here at Coupa, that’s just the start.
Now you will source in happiness too.
Like the Oompa-Loompa doom-pa-dee-do

Oompa Loompa Doom-pa-de-do
We now have new e-Sourcing for you.
Oompa Loompa Doom-pa-de-door
It’s integrated, savings will soar.

We’re Source to Procure, and Procure to Source.
We’re true end-to-end, ’cause we stay the course.
To get all your spend managed for you.
Is the goal of the Oompa Loompa too.

Oompa Loompa Doom-pa-de-do
We can’t stop bulding products for you!
Oompa Loompa Doom-pa-dah-dee
If you are wise you’ll try it for free.

Just like the original, this is to the tune of the Oompa Loompa chant, as first heard in Willie Wonka & the Chocolate Factory.

Come back tomorrow for a deep(er) foray into Release 9!

It Took 40 Years, but BPOs (Bank Payment Obligations) are now Truly SWIFT!

SWIFT, formerly known as the Society for Worldwide Interbank Financial Telecommunications, and a global provider of secure financial messaging services, turned 40 on May 3 of this year, and that’s noteworthy on it’s own as this tells us that we’ve only been thinking about electronic financial transactions on a global scale for 40 years, but that’s not the most important piece of news to come out of SWIFT, which processes 90% of traditional global trade transactions, this year.

The most significant piece of news to come out of SWIFT this year, and this decade, is the fact two weeks later on May 17, two months ago, the electronic Bank Payment Obligation (BPO) for an open account transaction became an official financial instrument under the International Chamber of Commerce’s (ICC) Uniform Rules for Bank payment Obligation (URBPO). The URBPO, which is an element in the electronic matching of open account trade data, and which utilizes the ISO 20022 messaging standards, provides an irrevocable payment guarantee in an automated environment and enables banks to offer flexible risk mitigation and financing services across the supply chain to their corporate customers.

As defined by the U.S. Department of Commerce’s International Trade Administration in their Trade Finance Guide, an open account transaction, which is the preferred transaction type by most North American and European multi-nationals, is a sale where the goods are shipped and delivered before payment is due. This option, which is often the most advantageous to the importing buyer, is often the most disadvantageous to the exporting supplier, as they will have difficulty getting financing from their bank to finance the production and shipment of the goods until they are paid by the buyer without proof that they will be paid. That’s why many suppliers will insist on a Letter of Creditworthiness from the buyer’s bank, which will often need to be provided direct to the supplier’s bank. This paperwork takes time, especially since it has to flow through banks, slows down trade, and aggravates buyers who need to move fast to keep up with constantly changing customer demand. That’s why they insist on open accounts, even though the supplier’s bank may not accept them because the buyer, or the buyer’s bank, isn’t known (well enough) to the supplier’s bank, which is fair.

This is a situation that, theoretically, could be easily corrected with an electronic replacement for a letter of credit, that could move at the speed of light down a fiber cable, as the buyer’s bank, which can see the buyer’s ability to pay, can immediately send the supplier’s bank an electronic Bank Payment Obligation that the bank will pay when the goods are shipped and adequate proof has been provided. The supplier’s bank could then advance the supplier as it has a trustworthy bank obligation, and not just a copy of a purchase order (PO), from the buyer’s bank that it can rely on. And now that we have the ICC URBPO, this is finally a reality. And if you’re a multi-national, it’s a reality that’s at your fingertips!

All that is required to create a BPO is a purchase order and an acceptance by the supplier. All that is required to complete the BPO is a commercial invoice and acceptance by the buyer. No other documents are required.

The process is as follows, provided the buyer has an open account with a bank on the SWIFT network that is, or soon will be, URBPO enabled:

  • the buyer sends their PO to their bank and requests a BPO be sent to the supplier’s bank
  • the buyer’s bank delivers the BPO through the TSU (Trade Services Utility) operated by SWIFT to the supplier’s bank
  • the supplier’s bank delivers the PO to the supplier
  • the supplier accepts the PO and sends confirmation to their bank
  • the supplier’s bank delivers the confirmation to the buyer’s bank

and, voila, a valid BPO, which is irrevocable once all conditions are met, has been created. Once the terms of the PO have been completed in full,

  • the supplier informs their bank and provides the commercial invoice
  • the supplier’s bank informs the buyer’s bank that the terms have been completed
  • the buyer’s bank asks for confirmation from the buyer
  • the buyer confirms completion

and the supplier is paid! It’s that easy.

Since only banks have access to the TSU, it’s likely that you’ll probably still have to use e-paper to communicate with your bank if you’re a small or mid-size operation, but if you’re a large multi-national, you can work with an approved vendor (of which there are at least 6 and more in the process of being certified) to integrate your finance system into the bank’s SWIFT system and if you have an open account with the right permissions, automatically create BPOs within your transaction limit (and seamlessly submit requests for approval and conveyance with the click of a mouse), just as easy as you can do ACH payments and wires today with advanced business banking solutions from the major banks.

Of course, it goes without saying that you have to be a client of either the 6 banks that are currently live, the 10 banks that have implemented the capability and that are in the process of implementing their big clients, or the 50 banks that are adding the capability, but if you’re not, and you’re a major player in international trade, maybe you should be! e-Invoicing was e-Procurement 1.0. e-Payment was e-Procurement 2.0. But e-BPO/TSU is e-Procurement 3.0, and if you want to get to the next level, you have to get there.

Trade Extensions: Still No Rest for the Wickedly Powerful

In our last posts on Trade Extensions (No Rest for the Wicked-ly Powerful, Part I and Part II), we talked about how Trade Extensions (TE) added real-time decision optimization auctions, award management (that allowed a user to fix the award for part of a scenario and re-run a smaller model for what-if), built-in OLAP reporting, and supplier feedback mechanisms to their platform to increase the power, usability, and friendliness of their platform. Since then, as per our recent post on Optimization: Is it Time to Move Beyond Sourcing, Trade Extensions has been toiling away to increase the power, flexibility, and usability of their platform to take it beyond sourcing.

Trade Extensions has made significant improvements in the following three areas:

More Powerful Fact Sheets

Back in Trade Extensions Trades Up to a Fact Sheet User Interface, we talked about how Trade Extensions had built the capability for the end user to provide data in d-dimensional fact sheets, which include 2-dimensional spreadsheets and 3-dimensional workbooks, in order to allow the user to define models in a familiar format. Fact sheets could be used to define any model data element in simple row-column data format. In addition, a user could define certain values as simple formulas on other values in the sheet. Since their initial introduction three years ago, Trade Extensions has extended the capability to allow users to define more complex models with more complex formulas that can reference not only values, but formulas, and values and formulas in other fact sheets. Models can get as complex as they need to, and this is the foundation that allows Trade Extensions to define models that go beyond sourcing.

Formula Analyzer

The more complex the models get, the harder it is to pin down why they aren’t quite doing what you think they are supposed to be doing, why they are taking so long to solve, or what is driving the sensitivity. That’s why Trade Extensions built a formula analyzer that allows a user to analyze a formula and see how it is defined, how long it is taking to calculate with respect to the other formulas in the model, and what is affected by the formulas or changes to the formula. In addition, if they exist, it can suggest formula modifications that would allow the model to solve faster. However, just knowing where the problem lies is a great help if a model is solving slow.

Enhanced Browser-Based Reporting and Visualization

OLAP is good, but the ability to do real-time drill-downs, data segregation, reformulation, and graphing in the browser is even better. Noticing that a number of clients were exporting the scenario results and importing the results into a third-party reporting tool with more powerful data analysis and graphing capabilities, Trade Extensions built their own full-fledged rules-based data analysis package (like TS Insight and IQub and a host of others) that allows a user to do the real-time drill-down analysis required to understand complex models in the browser so a user never has to leave the Trade Extensions application. The ability to drill down and reorganize dimensions equals what you will find in the more advanced data analysis applications.

Put these new capabilities together, and a user is truly able to build, analyze, solve, and explore more complex beyond sourcing optimization models than they would have ever thought possible just a few years ago.

Nipendo: Bringing O2P and P2P to the Mainstream

Nipendo, which recently secured $8 Million in funding, a provider of order-to-payment automation software, recently released a new version of its order-to-payment (O2P) platform that includes automated rules-based end-to-end invoice reconciliation. Billing itself as the Supplier Cloud* solution, Nipendo has done an excellent job of making seamless supplier connectivity a reality for its customers.

By integrating with a number of platforms, providing a supplier portal, and by offering a print package that suppliers can download and install as a print driver on their PCs to print invoices to the Nipendo solution, Nipendo makes it easy for suppliers to e-invoice buyers without having to do any sort of complex integration with yet another platform. This is a powerful feature.

But what is really great about the Nipendo platform is the fact that they took three years to build a good understanding of customer fears as well as customer needs and built a solution that not only does what it says it does, but also addresses the main customer fear points, as outlined in our last post on points to ponder when people are pushing off procurement platforms.

Reality #5: It does save money.
A proper implementation of the Nipendo platform automates the full O2P/P2P (Procure-to-Pay) lifecycle, including invoice matching, verification, and payment subject to user-defined rules, allowing O2P/P2P to be managed on an exceptions-only basis. Once supplier onboarding is complete, all tedious tactical no-value-add manual processing or review time is required unless there is an exception, which allows 80%+ of the invoices and payments to just flow. This eliminates 80% of valueless tactical manpower effort, which can be redeployed to more strategic work, as well as all of the associated costs of sending, receiving, processing, and filing paper.

Reality #4: It does integrate.
Nipendo integrates with all of the major ERP vendors — including SAP (Business One), Oracle, Microsoft Dynamix, Quickbooks Enterprise, and Sage; integrates with a number of third party supply management platforms — including IBM Cognos, Synertrade, BuyerQuest, Global Factoring, and TIS; has it’s own Print to Cloud solution (which, thank your deity, does not actually print to the cloud but allows a supplier to submit their invoice to the Nipendo platform in a common data format); and has a number of third party technology partners that can build you an integration point if you don’t have one. Nipendo realizes that in order to truly deliver O2P/P2P savings, you had to automate the entire process, which means automating it for ALL parties, which means you have to integrate with all parties and the platforms they use, and they have spent years building a multitude of integration points.

Reality #3: It will work for you – it has a customizable workflow.
You can define the exact O2P/P2P process that you use, and precisely how complex each step is. For example, where purchase orders are concerned, you can define each status and step, the approval(s) level(s) required, whether you want to be notified of viewings/approvals, actions the vendor can take, information required by the vendor for each action (comments, reasons for rejections or requests for corrections or clarifications, etc.), required attachments (such as insurance certificates, certifications, etc.), the validations executed against invoices, the variations allowed, rules for automated approval, etc. The system can be setup to match your current organizational workflow precisely.

Reality #2: Suppliers can use it. They can choose among a number of low effort solutions!
In addition to the ERP integrations, third party platform integrations, the Print to Cloud utility, and options for custom integration from a third party, the supplier also has the option to use a good old-fashioned web portal. The supplier can use the platform.

Reality #1: The solution is designed for efficiency. Not job elimination.

It’s true that if the primary reason for O2P/P2P automation is that you just want to outsource the function (using BPO – business process outsourcing) and make sure that the third party organization is actually capable of delivering cost savings (by way of reduced manpower), then jobs will be eliminated. But if the driver for paperless O2P/P2P automation is that your Procurement and Supply Management personnel are spending too much time on costly tactical activities and not value-add strategic activities, the solution will end up providing a much greater contribution to the organizational bottom line as your Procurement and Supply Management personnel will be able to focus on getting more spend under management (and through the system), which will identify cost reductions in addition to process savings.

With the recent release of their automated end-to-end invoice reconciliation functionality, Nipendo enables true end-to-end O2P/P2P process automation in an exception driven fashion. This is where O2P/P2P needs to be. Manual review of invoices adds no value, and manual payments when everything matches approved purchase orders adds no value either. Value is in the identification of issues; the creation of corrective action plans; the implementation of efficiency, service, and product improvements; and in the identification of areas for cost avoidance. Pushing paper accomplishes nothing.

* Presumably because, even though Nipendo knows it’s not true, too many people still think that the cloud is a fluffy magic box (which it is not).

Ecovadis-Powered E-TASC: A Great Solution for ICT Supply Chain Sustainability

The Global e-Sustainability Initiative (GeSI) is a 36-member strategic partnership between the Information and Communication Technology (ICT) sector and organizations committed to creating and promoting technologies and practices that foster economic, environmental and social sustainability that recognizes that sustainability is a strategic issue. As a result of this recognition, GeSI has decided to do something about the situation. In partnership with EcoVadis, it recently developed and re-launched a new and greatly improved version of the Electronic Tool for Accountable Supply Chains (E-TASC). Designed to facilitate support and drive accountability in the area of human rights and other sustainability standards throughout the supply chain, the goal is that the tool will allow for a more effective and transparent management of ICT Supply Chains and allow companies to better report to their different stakeholders.

Within a month of launching, over 20 ITC companies are already fully deployed on the platform and using EcoVadis to assess suppliers and over 1000 ICT suppliers are subscribed and registered on the platform (which can be found at etasc.ecovadis.com). The platform has all the power of the core EcoVadis platform, which has been EcoVating the Globe for many years (as described in the linked SI post) plus new capabilities in the areas of collaboration and corrective action plans, multi-tier transparency, site audits, and SEC conflict mineral tracking (which is very important if you are a supplier that wants to supply to a US ICT company). In addition to the deep supplier sustainability, business practice, and environmental assessment, there is also an in-depth labour practice and human rights assessment as well as the ability to track sustainable procurement initiatives. But the biggest improvement by far is the ability to share supplier audits and associated data between participating member companies.

If every buyer does their own audit of a supplier, it not only presents a significant drain on the supplier (which will end up costing all of the buyers in the end), but diminishes the chance that any buyer will get a thorough audit. There are two reasons for this. First of all, if you are doing individual audits on every major supplier, the cost is going to add up quickly so you are going to opt for the minimal audit from the lowest cost provider. And you’ll get what you pay for. A check-the-box minimal review of operations and records. It won’t be hard for poor working conditions at a secondary factory, off the books underage labour, etc. to slip through. Secondly, if a supplier has to deal with dozens of audits, it’s going to try and rush each auditor through each audit due to limited time and resources. In this case, it’s going to have books, materials, tours, etc. prepared, stick to them, and possibly avoid areas that could be troublesome to you. But if all of the big buyers come together and commission one audit, through a platform such as E-TASC on the EcoVadis platform, they can afford to pay for a very thorough audit at a fraction of the price that is not stressful on a supplier’s resources. Every one wins, especially when the supplier can see their assessment through the platform, what corrective actions they have to take to improve it, and other recommendations for improving their standing with the industry overall. In additional, all parties can see the results of the audit against the industry standard benchmark.

It’s a great solution for the ICT industry and one every ICT buyer should check out BEFORE regulations come into play that will mandate more sustainability and traceability in their supply chain.