It’s Time to Go Beyond Supplier Management, But Where is That?

Supplier Management has been a thing ever since Aravo burst onto the scene back in 2003 and made it a thing with their Supplier Information Management solution. Since then we’ve progressed from just tracking contact information and associated documents to tracking and managing performance metrics to putting in place the foundations of relationship management.

But’s that just the beginning. As per a recent Primer on “What is Supplier Management” post over on Spend Matters Plus [membership required], the following overlaps Supplier Management:

  • Corporate Social Responsibility (CSR)
  • Supplier Information Management (SIM)
  • Sustainability Initiatives
  • Supplier Development
  • Risk Management
  • Compliance

But even this is just the tip of the iceberg. There’s also:

  • Contract Management
  • New Product Introduction
  • Maintenance, Repair and Operation (MRO)
  • Services and Service Management
  • Spend Analytics

Supplier Management is a difficult subject because it is key to Supply Management, and that’s what it’s all about. And we know where Supply Management is, and has been, but where does it need to go. It’s a hard call, but three things we can say for sure are:

Visibility. In order to manage your supply chain, you need to see beyond your supplier. Especially if you are buying contract manufactured goods and not taking the time to understand where your suppliers parts, components, and raw materials are coming from.

Value-Driven Design. These days, it’s not just the lowest cost product that wins the game. There is corporate social responsibility in making sure there is no slave or abused labour in the supply chain. Sustainability both in terms of materials used and in their production and harvesting. Carbon footprints. Reclamation and recycling laws. And so on. You need to go beyond design for supply and even design for three Rs and design something that captures value to each segment (supplier, consumer, and regulatory body) that the product touches. And that’s almost impossible to do on your own.

Verocity. Organizations these days need more than traditional historically focussed spend analytics that tell them, weeks or months after, what was spent, on what, from whom, by whom, from where, to where, and in what quantity. You need to know what is being spent, by whom, on what in real time … and where the dollars are trending towards. Is a new supplier taking all of the spot buy spend, or even worse, spend that is supposed to be on another contract? Are product and services tastes changing? Are market costs changing? The application has to not only be able to keep up, but identify the most pertinent trends and options for dealing with them … it has to have advanced predictive analytics that, at the very least, identifies the most relevant changes (and ranks them by value or statistics or outlier distance from the expected norm), if not offering prescriptive analytics on how to take advantage of changes, minimize losses, or control them in (historically) well understood situations.

More requirements will surface as markets move, but this should help you understand that supplier (relationship) management is not enough.

The Key to e-Sourcing Success (Free Webinar)

e-Sourcing has been touted as the key to Sourcing and Procurement success and savings for almost two decades, with many providers promising double digit ROIs from their platform. While it is possible for any organization to reach this level of savings with a good e-Sourcing process and platform, the reality is that only a fraction do. But why? Especially when this should be a mature technology, when over a dozen players seem to have all of the same foundation technology, and when the process is well known?

The answer: the platforms are bought, but not used. A little overlooked statistic is that even though close to half of modern Sourcing and Procurement organizations have some form of a modern platform, the average utilization of the platform is typically 25%. In other words, only 1 in 4 people are using it or only 1 in 4 events are being put through it. If the promised ROI depends on 90% utilization but the utilization is less than a third of that, of course the ROI will never materialize.

So why aren’t platforms adopted? It’s proven that they can deliver the savings, so they are effective. Their online nature means that you don’t need fax and e-mail, so there is some efficiency. So what’s the problem? Just because a platform checks the functional boxes, it doesn’t mean it meets the organizational need. And if a platform doesn’t meet the need, it will be avoided, not adopted.

The key to e-Sourcing success is platform adoption, which means that the most important characteristic in platform selection is adoptability — which is often the least evaluated characteristic when organizations are comparing feature function check lists, estimated ROI, value-add, etc. And the key to adoption is adoptability. What makes a platform adoptable? That’s what this webinar will focus on … because the reality is that even a mediocre platform that is adopted 100% will deliver a 3X return over a best of breed platform that is adopted 25%. So imagine the return your organization could see if it replaced its unused e-Sourcing with an adoptable best of breed platform. Curious? Join us next Tuesday, February 7, 2016 @ 10:30 Pacific, 12:30 Central, 13:30 Eastern, 18:30 GMT for our webinar on The Key to e-Sourcing Success.

Simeno – Global Catalogs for Global Businesses

Simeno, which is not yet a household Procurement name in North America, is a provider of a SaaS-based e-Procurement that has been around since 2000 and that has been offering catalog management solutions and services since 2002. Headquartered in Basel, Switzerland, Simeno has grown to be a rather large provider of such solutions in the EU and around the world. With 250,000 users in 60 countries, including users from dozens of Global 3000 companies, Simeno is still growing steadily, having recently opened offices in Germany (Hannover) and the USA (Chicago).

In addition to offering catalog management, Simeno also offers supplier-onboarding, catalog maintenance, and the custom requisition form creation services for their clients so all of their client spend — product and service — can flow through the system. But they are heavily focussed on selling long-term Procurement solutions centered around their catalog-based Procurement solution that can be integrated with the ERP, AP, and other relevant Supply Management solutions that can support the relevant parts of the Source-to-Pay cycle.

The core of the SIMENO solution is the catalog management capability which, like other leading platforms, allows clients to integrate punch-out catalogs, their-own catalogs, and vendor-provided catalogs (in various file formats) and search across all catalogs in real time. Simeno not only focusses on integration, but on fast upload and even faster search. Simeno can process extremely large updates (in the GB) in minutes, search catalogs of up to 10M items in 1.5 seconds and provide a real-time glimpse into what’s happening from a buying perspective in their global organization in just a few seconds.

This catalog solution is offered as a private cloud solution, where access to public catalogs and punch-outs can be as broad, or restrictive, as the organization wants it to be. The platform can be used in conjunction with, or as a replacement for, other catalog and purchasing systems, and can integrate with, or replace Oracle iProcure and SAP SRM UI5. Simeno regularly integrates with a host of ERP solutions and best-of-breed Sourcing / AP systems and can set up workflows to take data in and push data out as needed, which is all part of the initial set-up.

The catalog also supports 22 languages simultaneously, including accents and special characters, product and supplier centric views, and very easy requisition and purchase order creation. The form-based “guided-buying” solution works so well that some organizations have over 1,000 predefined forms, and define more as needed using the detailed form builder that can be used to create forms customized to the organization’s needs.

Simeno is very powerful, and there is a full solution around the platform with RFX, contract management, requisition, purchase order, and invoice management. For more information on these extended capabilities, and deeper insight into Simeno, check out the recent >Spend Matters Pro series (Part I, membership required) by the doctor and the prophet. The deep coverage is worth the time it takes to review it.

KPMG Is Listening To Too Much Bob Dylan …

… but still failing to understand the subtlety of the message the Nobel Laureate conveyed in the message he imparted to us 53 years ago.

Recently, as pointed out by the procurement dynamo over on Procurement World in his post on 4 Fascinating Futures, KPMG gave us four potential visions of Procurement’s future in their recent Future-Proof Procurement paper (co-published with Florida State University’s College of Business). [It’s a great read, by the way, for those of you that always enjoy a good alternative universe/timeline SciFi story.)

According to KPMG, we are headed to one of four possible Procurement futures, namely:

  • Primacy of Procurement
    where Procurement becomes the center of power as a result of technology enablement
  • The Creative Agency
    where Procurement totally re-invents itself in order to stay relevant
  • World of Project Economy
    where Procurement disperses (and becomes merely a means to an end)
  • R.I.P. Procurement
    where Procurement brings about its own demise (and is replaced by machines)

All Depending upon the outcomes of the following matches:

  • human centricity vs. algorithms
  • centralism vs. decentralism

In the second case, it depends upon whether or not the march to centralization continues or decentralism retakes center stage. And in the first case, it depends upon whether technology becomes good enough where it can be trusted in place of a Procurement pro.

And, according to KPMG, the futures are defined by the winners as per the following graphic:

In other words, KPMG believes that we need to either prepare for

  • The Path of Dominance
    where Procurement takes total control of the extended supply chain, and, as a result, the business world
  • The Path of Salvation
    where Procurement totally reinvents itself and stays relevant in the turbulent global economy as time shifts the sands
  • The Path of Harmony
    where Procurement adapts to the gig based project economy and simply becomes a means to an end OR
  • The Path of Progress
    where we enter a new era where there is no Procurement. R.I.P. Procurement (Peter Smith, Spend Matters). (It’s already among the walking dead and soon to be entombed, anyway.)

But all this assumes that there will be one winner in the human centricity vs. algorithm war and one winner in the centralism vs. decentralism, but until SkyNet takes over and locks us in The Matrix, there will be no winner in the humans vs. algorithm war, just like there will always be no winner in the centralism vs. decentralism war as there will always be new recruits to factions on both sides.

We’re not in the world of Anachrony where there can be only one one winner if the cataclysmic future is to be prevented. We’re in the real world, and the situation is a lot more complex.

Bob Dylan said it best:

The line it is drawn
The curse it is cast
The slowest now
Will later be fast
As the present now
Will later be past
The order is rapidly fading
And the first one now will later be last
Cause the times they are a-changing

The line is drawn and the curse it is cast. The two sides of the centralist debate will fight to the last.

The slowest now will later be fast. As the laggards adapt new technology and the leaders drown in that they amassed.

As the present now will later be past. And leaders will fly different masts.

The order is rapidly fading.

And the first one now will later be last. Emerging economies take lead and leading economies are surpassed.

Cause the times they are a-changing.

But the more things change, the more they stay the same. And that’s the underlying message. The conflicts won’t be resolved, fueled by emerging and changing economies, with new governments and organizations taking center stage, discovering and rediscovering the Procurement revolutions, while leading economies go through devolutions as a result of shifting market landscapes and first generation solutions failing to deliver.

Procurement will still be on the verge of death, or among the walking dead, 20 years from now. Only the technology (vendors), processes, and terminology will have changed. The only question is, will your organization have switched sides (from laggard to leader or vice versa).

Despite Bob’s plea, fifty three years later:

Senators and Congressmen still block the hall
They stand in the doorway, don’t heed the call
and the country gets hurt for they have all stalled
and the battle outside keeps raging
it shakes all our windows and rattles our walls
for the times they are a-changing.