Author Archives: thedoctor

The Cloud is Not a Crystal Ball Either!

Despite the fact that I’ve told you that The Cloud is NOT a Fluffy Magic Box, given you More Reasons the Cloud is Not a Fluffy Magic Box, reminded you Yet Again, the Cloud is NOT a Fluffy Magic Box, told you that The Cloud is Filled with Hail, and pointed out that The Cloud is Not a Magic Mirror Nor is it Omniscient, it seems that there is a new brand of silicon snake oil salesmen who want you to believe that that the cloud is a crystal ball that you can use to talk to people everywhere in the world.

Just yesterday someone informed me that a new company is going around trying to sell a cloud business phone system.* What the heck is that? And how does it work? Do I walk outside and shout up to the sky? What if it’s a clear sunny day and there are no clouds in site? Or the middle of the night and I can’t see the clouds through the fog? And how does it handle inclement weather?

And no, the doctor is not being silly. Given that we don’t know what cloud really is**, and that, with (tele)communications, you HAVE to know the origin point AND the destination point, how the heck do you send a phone signal into the cloud and ensure it reaches the right person. Presumably it is built on dynamic, replicated, peer-to-peer IP routing, which sounds great in theory, but may not even be legal in practice considering your business might be in a locale where your phone system has to be 911 compliant. Since no one would know where the signal is coming from, this type of system would never be 911 compliant!

Basically, as I pointed out in Dogbert Translates Cloud-Consultanese, they’re pulling a Dogbert hoping to find a Pointy Haired Boss who will believe their mumbo-jumbo and buy their silicon snake oil solution at a ridiculous mark-up before anyone else in the company realizes that significant money has been wasted on betaware that’s not even as good as products you can get for free (like Skype and Google Voice, for example).

You’ve been warned!


* They didn’t tell me the name of the company, presumably to protect the guilty and give them a chance to smarten up knowing that this absurdity really grinds the doctor‘s gears and typically results in a rant.
** If Larry Ellison has to ask What the Hell is Cloud Computing, that’s telling!

Ditch the Dashboards Before they are Your Downfall!

How many times do I have to tell you that (real-time) dashboards are dangerous and dysfunction, that dashboards really are dangerous and disfunctional, and that integrated dashboards are deadly? Seriously! How many times?

There’s a reason that Dashboards are one of the seven deadly software sins, and it has nothing to do with vanity or pride (as they are the idiot lights, after all). It has to do with sanity.

But still, I see ridiculous articles like this recent article over on Inbound Logistics on business intelligence in the supply chain that discusses reporting and real-time dashboards, neither of which have even the slightest connection to “intelligence”.

Dashboards have two big problems. First of all, as SI has repeatedly pointed out, they give you a false sense of security. The ship could be sinking but because the “pump performance” light is green, you think everything is okay. If the pump can only pump 158 Gallons per minute, but the ship is taking on 790 Gallons per minute, you’re not going to be in good shape for very long!

Secondly, they often give you a false sense of urgency. For example, the “on time delivery” light could be red, indicating that 30% of your shipments are late. If you’re a CPG executive worried about hitting your number, you’ll quickly calculate that this could increase your stock-out rate another 3% (based on an average stock-out rate of 8%) and decrease sales by 5% (as fast moving products sell more), go into panic mode, and start screaming at your suppliers, ruining the good relations that your Supply Management team had spent months building – when, in fact *every* delivery was on time. How could this happen? Let’s say the warehouse workers are slow and consistently get to supplier X’s shipment at 9 am, which is ready and waiting to be unloaded at the scheduled time of 7 am. Now, if the technology illiterate warehouse worker enters the receipt time at 9 am, even though the truck was there at 7 am, the binary logic dashboard will say the shipment was late (even though it wasn’t), along with every other shipment that really wasn’t late. However, you will have already ruined the relationship with what was likely a key supplier, who will likely quote you significantly higher at contract renewal time, because you assumed the system was right. And if demand is greater than supply, you might even be dropped as a customer, and experience a supply disruption as a result. And with every disruption comes a 40% chance of business failure within five years. In other words, SI is not exaggerating when it says that a single dashboard could ultimately lead to the downfall of a large organization.

So next time someone tries to sell you a sleek new dashboard, tell them to go back to the cloud they came from and shove it somewhere the sun don’t shine. Real intelligence comes from applications that let you slice and dice data, not from applications that give you cookie-cutter reports that were slapped together quickly by a low level coder who doesn’t really know your business.

Supplier Performance Management – Learn the Basics for Free!

Supplier Performance Management (SPM), which is defined in Wikipedia as a business practice that is used to measure, analyze, and manage a supplier’s performance to reduce costs, alleviate risks, and drive continuous improvement is extremely critical now that inflationary times are back, supply risk is reaching new highs every year, and GDP growth is minimal or flat around the globe. For some organizations, it’s the difference between life or death.

It’s a critical aspect of Supply Management, and one your organization should have a good grip on. If your organization is new to the SPM game, there are two great, free, resources that can start it on its journey.

The first resource is the Supplier Performance Management wiki-paper, which overviews the basics of

  • Creating an Effective SPM Process,
  • Aligning SPM to the Organizational Goals,
  • Choosing the Aspects of Performance that Will be Measured,
  • Segmenting the Supply Base for Optimal Application, and
  • Creating an Evaluation Strategy.

The second resource available to you is the Free Express Course from Next Level Purchasing on Managing Supplier Performance. This short course, sponsored by Sourcing Innovation, is free for all Next Level Purchasing Association (NLPA) members and teaches you how to:

  • develop powerful performance measures,
  • articulate the criticality of supplier performance,
  • select suppliers for a supplier evaluation program,
  • involve internal stakeholders in the supplier evaluation process,
  • decide between supplier evaluation methods such as supplier scorecards and system metrics,
  • determine if Supply Chain Event Management software will work for your organization,
  • reward suppliers, and
  • correct poor supplier performance.

To access the course, simply sign up for a Free NLPA Basic Membership. Both of these SPM resources are worth your time.

I Am the Very Model of a Modern Global Sourceror!


I am the very model of a modern Global Sourceror,
With information analytic, subjective, and objector,
I know the rights of charter, and I quote the rates historical
From Vancouver to Singapore, in order categorical;

I’m very well acquainted, too, with matters mathematical,
I understand equations, both the lin’r and quadratical,
About scenarios optimized, I’m teeming with a lot o’ news,
With many baseline costs for the choice of the blue ocean routes.

From the Global-Sourceror’s Song, included below

And on a more serious note, Soheila Lunney, co-author of The Procurement Game Plan, recently asked a good question in her recent article over on ThomasNet.com “Are You a Member of a Modern Procurement Organization?”

A lot of Supply Management Organizations will claim to be modern, but many still have a ways to go. In her article, Soheila outlined some basics of a modern Procurement department that can provide you with a measuring stick for your own organization. If you can answer yes to the (vast) majority of these questions, then you too are the very model of a modern Global Sourceror!

  1. Does the head of Supply Management report directly to the CEO?
  2. Is Supply Management actively involved in high-level, long-term strategic planning?
  3. Is there a senior-management endorsed “Supply Management Governance Council”?
  4. Is every major sourcing process conducted with a cross-functional team that includes at least one member of Supply Management from cradle-to-grave?
  5. Does Supply Management actively manage its own organizational structure?
  6. Is Supply Management involved in the early stages of NPD (New Product Development)?
  7. Does Supply Management (co-) manage the sourcing of non-traditional and indirect spend?
  8. Is e-Commerce and e-Procurement actively used for day-to-day requisitioning and purchasing to maximize productivity, efficiency, and Spend Under Management (SUM)?
  9. Supply Management has (co-) responsibility for contract management, logistics, and inventory.
  10. The easy to use, end-to-end eProcurement system and corresponding compulsory-use policy has made Maverick purchasing a thing of the past (as the only time anything is bought off contract is in the event of an emergency or supply disruption and appropriate Supply Management authorization has been granted, keeping the Spend Under Management).
  11. Communication with major suppliers is paperless, from the first e-signature on the contract through to the final payment authorization.
  12. Collaborative relationships exist with all major suppliers and Supply Management is actively involved in Supplier Performance Management and Knowledge Transfer of best, and lean, practices to strategic suppliers.
  13. Supply Management buys globally from best-of-breed supplies and considers Total Value Management when deciding whether to home-source, near-source, or out-source.
  14. Supply Management has aggressive sustainability and corporate social responsibility goals in place.
  15. Communication is clear and concise across the board.

The Global Sourceror’s Song


I am the very model of a modern Global Sourceror,
With information analytic, subjective, and objector,
I know the rights of charter, and I quote the rates historical
From Vancouver to Singapore, in order categorical;

I’m very well acquainted, too, with matters mathematical,
I understand equations, both the lin’r and quadratical,
About scenarios optimized, I’m teeming with a lot o’ news,
With many baseline costs for the choice of the blue ocean routes.

With many baseline costs for the choice of the blue ocean routes
With many baseline costs for the choice of the blue ocean routes
With many baseline costs for the choice of the blue ocean routes


I’m very good at direct and indirect spend analysis
I know the HTS codes of products electronicalculous
In short, in matters analytic, subjective, and objector
I am the very model of a modern global sourceror

In short, in matters analytic, subjective, and objector
He is the very model of a modern global sourceror


I know our mythic history, Free Markets and Markets B2E
I answer hard acrostics, I’ve a pretty taste for oddities
I quote in elegiacs all the crimes of the major analysts
In auctions I can floor peculiarities ridiculous

I can tell undoubted RFPs from RFQs from RFIs
I know the croaking chorus from the mouths of the vendor sales guys
Then I can hum a fugue of which I’ve heard the vendor’s pitch before
And whistle all the airs from that infernal nonsense we abhor

And whistle all the airs from that infernal nonsense we abhor
And whistle all the airs from that infernal nonsense we abhor
And whistle all the airs from that infernal nonsense we abhor


Then I can write a shipping bill in Babylonic cuneiform
And tell you ev’ry detail of Custom’s CBP import form
In short, in matters analytic, subjective, and objector
I am the very model of a modern global sourceror

In short, in matters analytic, subjective, and objector
He is the very model of a modern global sourceror


In fact, when I know what is meant by “Dutch Auction” and “Japanese”
When I can tell at sight a credit letter from a guarantee
When such affairs as sorties and surprises I’m more wary at
And when I know precisely what is meant by “commissariat”

When I have learnt what process has been made in modern procurement
When I know more of tactics than a novice in an internment
In short, when I’ve a smattering of arbitration strategy
You’ll say a better Global Sourcerer had never sat a gee

You’ll say a better Global Sourcerer had never sat a gee
You’ll say a better Global Sourcerer had never sat a gee
You’ll say a better Global Sourcerer had never sat a gee


For my global sourcing knowledge, though I’m plucky and adventury
Has only been brought down to the beginning of the century
But still, in matters analytic, subjective, and objector
I am the very model of a modern Global Sourceror

But still, in matters analytic, subjective, and objector
He is the very model of a modern Global Sourceror!

Ten Years Ago Today China Demonstrated a Major Commitment to Renewable Energy

It was ten years ago today that China began to fill the reservoir behind the Three Gorges Dam. A hydro-electric dam that spans the Yangtze River in the town of Sandouping in the Yiling District of Hubei Province, the Three Gorges Dam is the world’s largest power station in terms of installed capacity at 22,500 M or 22.5 GW. (To put this in perspective for North American readers, this dam alone could easily power one-sixth of Canada, or the entire GTA — Greater Toronto Area — which is roughly one-sixth of Canada’s population.)

In comparison, the largest hydro-electric dam in the US, Grand Coulee Dam, only has a capacity of 6,809 MW or 6.8 GW, which is only 30% of the capacity of the Three Gorges Dam. This gives China 2 of the 10 largest power stations in the world, the other being the Longtan Dam on the Hongshui River in Tian’e Country of the Guangxi Zhuang Autonomous Region which produces 6,426 MW, or 6.4 GW. The only other countries to have 2 power stations in the top ten are Brazil (with the Itaipu And Tucurui Dams in second and fourth place) and South Korea (with the Uljin and Yeonggwang Nuclear Power Stations in ninth and tenth place).

It may have taken almost 20 years and 180 Billion Yen (26 Billion US), but this project was definitely worth it as it will generate approximately 100 TWh per year! While it will likely only produce 2% of the electricity required by China (which is a country of over 1.3 Billion people), it demonstrates the power of renewable energy sources and how a relatively small number of appropriately placed hydroelectric dams on China’s many rivers could generate a significant amount of the energy China requires!