Travel procurement is challenging because it is services-oriented procurement. Services-oriented procurement is challenging because it:

• is Calendar-based
• is Time-critical
• requires Confirmations and updates
• revolves around Real-time inventory
• is Dynamically Priced
• is often Group-Oriented

Travel procurement is even more of a challenge because:

• Travelers have limited flexibility and the need for frequent changes
• Employee expectations are continually rising
• Low adoption of current solutions
• Maverick spend runs rampant
• Forced usage of sub-standard tools meets with employee resistance
• Training costs and burden associated with current tools
• Increasing fragmentation of the marketplace
• Current solutions take a silo-approach
• Agencies, first-generation travel tools, and on-line consumer booking tools all have their limitations

So what can you do? Check back this afternoon!