Travel procurement is challenging because it is services-oriented procurement. Services-oriented procurement is challenging because it:
- is Calendar-based
- is Time-critical
- requires Confirmations and updates
- revolves around Real-time inventory
- is Dynamically Priced
- is often Group-Oriented
Travel procurement is even more of a challenge because:
- Travelers have limited flexibility and the need for frequent changes
- Employee expectations are continually rising
- Low adoption of current solutions
- Maverick spend runs rampant
- Forced usage of sub-standard tools meets with employee resistance
- Training costs and burden associated with current tools
- Increasing fragmentation of the marketplace
- Current solutions take a silo-approach
- Agencies, first-generation travel tools, and on-line consumer booking tools all have their limitations
So what can you do? Check back this afternoon!