Category Archives: e-Leaders Speak

e-Leaders Speak: Chris Newton of Ketera on “e-Sourcing: Access for all”

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Today’s guest post is from Chris Newton of Ketera.

At Ketera, we think of sourcing as the activity of getting suppliers together, letting them know what you need, and then having them provide you with the best possible solution (product or service or a combination of both) at a price that is competitive in the market. Everybody does this, right?

Sometimes, yes. But sourcing as an organized activity, built around applications and formal processes, has been typically limited to relatively few large companies. There are many other organizations out there (mid-market and large) that have yet to benefit from such solutions. In conversations with customers and prospects, we hear time and again of the same two blocking concerns. This first often boils down to inertia and fear of the unknown, while the second usually comes back to the cost to get started. Most companies find it easy to continue with their manual (primarily email centric) process of collating supplier responses and bids before arriving at supplier contracts, and many have been scared off by historically prohibitive costs to acquire new technology systems. We believe that more and more companies will start using sourcing solutions to manage their purchases more efficiently as sourcing solutions become broadly accessible – in terms of both initial investment and ease of use.

Why do we believe this will happen? We look at Google AdWords – when it started out, very few people knew how to use it. So, few companies invested in it, and even fewer did well. It seemed too technical and too complex to understand the demand for search words, then apply pricing and figure out what was working and what was not. And it looked expensive as an entirely new marketing budget line item with questionable benefits. When the results achieved by best practice early adopters became widely known, however, and new sources of information on search words, pricing, geographical information became broadly available, the use of Google AdWords exploded. Today, it’s becoming hard to find a company that doesn’t participate. By making such relevant information available, Google has taken the mystique out of the technology and made it friendlier and less scary for marketing folks to try these technologies.

We believe sourcing will follow a similar path of adoption once sourcing applications are viewed as having less to do with technology and more to do with helping a sourcing manager do their job efficiently and effectively. We think this will be driven by solutions which are available like any other instant online purchase – immediately, easy to use without any fear of complex technology or requiring intensive training. They will be fully integrated with a complete suite of spend management applications and based on a strong member community of buyers and suppliers. They will be truly affordable to companies of any size. And they will allow a continuum of behaviour, ranging from simple “strategic shopping” actions, through structured “RFx” interactions, to advanced “Auctions” and optimizations.

So why do so many folks think sourcing is complex and solutions are expensive? Because the enterprise software industry has trained them to think that. To successfully sign big contracts for software licenses and consulting services with large enterprises, it’s critical to provide examples and demonstrations that make sourcing appear very complex to justify the expense. Some companies have done this so well, that it’s easy to overlook the fact that only a small percentage of actual sourcing activities occur in such situations. Greater benefits are available to those that apply sourcing solutions and best practice processes more often, rather than in only the most sophisticated scenarios. This requires pushing these capabilities further out into the organization, which in turn drives the need for affordability and ease of use.

Real usability means no training required. Should you need training to do things online that you already do manually? Did you get trained on Amazon before you bought a book? Once unnecessary layers of complexity have been removed (and useful complexities have been set aside for power users), the objective of widespread usage becomes realistic. Step-by-step “wizards” that walk new or infrequent users through familiar processes can be just as effective an on-the-job trainer. (An example sourcing wizard.) New buttons in procurement applications that generate sourcing events in a single click mean that buyers no longer feel they must be locked into published prices or offerings. Use of familiar terminology and abundant online tips makes the browser interface comfortable. So comfortable, in fact, that we believe that many new companies trying out these solutions to run a few test events will find them so easy to use that organizational adoption goes viral. Usage mandates aren’t required when technology really make someone’s job easier and makes them look good at the same time. (With this adoption path, vendors will be well served to offer free trials of their solutions – a welcome alternative to countless sales presentations and follow-up phone calls for folks on both sides of the transaction.)

The previously cited hurdle around inertia and fear of the unknown also crops up beyond new software user interfaces in the realm of supplier management. Old supplier relationships are easy to rely on, but companies are often best served by extending sourcing events to enable a wider range of responses. Not just to extract a lower price, but also to collect more information about the products and services that you are buying. Researching new suppliers to participate need not be a challenge. We believe in creating a ready community of buyers and suppliers that build operational history, ratings, certifications and relationships over time. This large and growing (daily) network of actively transacting suppliers who work with many other buyers then quickly becomes a valuable resource. The community then becomes the foundation for ongoing business transactions and the integrated technology that supports them within established best practice processes.

We are now seeing many of our beliefs begin to prove out in the market as this example shows: A multi-channel home shopping leader conducted a free Google search for sourcing solutions, found the Ketera site, evaluated and then signed up (themselves … self serve … using a credit card) for our on demand sourcing application. They were able to search our network of 140,000 suppliers and within a few weeks had conducted a reverse auction event for freight services that will save them over one million dollars in the next year or two. All for $500 in annual subscription fees. We think this is just the beginning of the direction this market is headed.

Thanks, Chris.

e-Leaders Speak: Ron Southard of SafeSourcing on “Creatively Educating our Sourcing Professionals Today for the Challenges of Tomorrow”

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Today’s guest post is from Ron Southard of SafeSourcing.

While economic conditions and cost containment continue to drive top of mind thinking, there are a variety of cost effective educational alternatives available to procurement professionals that don’t require travel, fees or time away from the office that leaders should consider.

I was asked to use the subject of “Sourcing Tomorrow: The Leaders Speak”.While there are any number of subjects this author could cover, what I believe should be top of mind for senior sourcing leaders as the new year approaches at warp speed is the continuing education of our sourcing professionals.

This can be accomplished without attending expensive seminars, solution provider gatherings or even trade shows. All that’s required is a little creativity and everyone on the team can attend.

Today’s World Wide Web, empowered by the Internet, provides a unique opportunity to those seeking education on any subject that one can imagine. As a source of information, the internet actually provides for close to three degrees of separation from just about any subject one chooses to study. Even the human web, which is commonly referred to as having six degrees of separation – which means that everyone is at most six steps away from any other person on earth, is not as closely connected as today’s data.

The nice part about the use of the web is that it really is open source intelligence gathering at its best. It is simply the gathering of information from publicly available sources and analyzing it to produce something actionable like a seminar. If you can Google, Ask, or Bing, information is available for your use. The only concern one may have is the quality of the information you are searching. This means you can not trust everything you read. I would not go so far as saying that trusted information networks are required, but you should check out your sources.

Sources of information available to sourcing professionals for information gathering could be blogs, wikis, social networks, professional networks like LinkedIn, provider websites, glossaries and a variety of search engines. So, how should we use these tools to develop high quality educational programs internally?

First and foremost, there has to be commitment from the leadership of the supply chain or sourcing organization. With this commitment in place, you might consider something like the following.

  1. Bring your sourcing / supply chain management team together.
  2. Notify key managers that each will be required to deliver a sourcing subject seminar throughout the year. The sessions will last 2 hours followed by lunch.
  3. All sourcing / supply chain associates will be invited to attend each seminar.
  4. Conduct a whiteboard session to select subjects for each seminar.
  5. Assign seminar subjects to someone that does not have that area of responsibility in order to facilitate management learning.
  6. Insure subject matter selected supports cross functional learning.
  7. Ask your solutions providers to support your user education by sponsoring lunch or breaks.
  8. Be creative in the delivery process. Anything goes. Think props and handouts.
  9. Make the session interactive.
  10. Provide a survey before lunch.

Let’s take a look at the subject of “Supply Chain Stress Points” as an example of a subject that might be selected for a seminar. Now, let’s look at how we might begin to research this subject.

I always like to begin with Google. If we Google “Supply Chain Stress Points”, Google returns approximately 507,000 hits. I’m sure we could begin to build something from here. If I select the 2nd hit, which was “Stress on the Supply Chain: Where is the Weakest Link?” when I searched, I find that the article contains a number of terms that may require further research, such as “Supplier Support Program”. This subject can then be researched using any number of on-line tools, including Wikipedia. It does not take too much effort to build a pretty decent two hour presentation for your seminar. Finally, always remember to credit your sources. They just provided you with an inexpensive education.

Some, but certainly not all, of the benefits of these types of internal seminars or programs are as follows.

  1. Builds a sense of team
  2. Provides cross functional education for the presenter
  3. Provides cross functional education for the entire sourcing / supply chain team
  4. Supports the development of a learning organization
  5. Reduces travel expenses
  6. Allows everyone to attend

In order to be prepared for the challenges that tomorrow’s sourcing will provide, leaders must consider creative ways of educating our procurement professionals today.

Thanks, Ron.

e-Leaders Speak: Garry Mansell of Trade Extensions on “Strategic Procurement through Optimisation”

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Today’s guest post is from Garry Mansell and Chetan Raniga of Trade Extensions.

Lord Leverhulme, the British industrialist, famously said: “Half the money I spend on advertising is wasted – the problem is I do not know which half.”

He could have quite easily have been talking as a buyer today. Maybe not as much as half of all budgets are wasted, but the sentiment is the same and it is clear to those who work in procurement that there are opportunities to be had if you only knew where to look.

The challenge of knowing where to look will only increase as supply chains become more complicated and buyers have to consider the influence of numerous external factors – be it globalisation, fluctuating fuel prices or the economic downturn in general.

What makes it even more complicated is that most buyers are not attempting to simply minimise cost – but also to implement wider strategies. The strategies will obviously vary by company and sector, but could include developing suppliers in new markets; reducing their carbon footprint to meet environmental obligations; or managing dependency on certain suppliers.

The number of factors buyers have to consider often makes it very difficult for them to be sure that they have chosen the best solution from their available options. As a result, there is the real possibility that opportunities are missed. To minimise this risk, it is vital that sourcing professionals use the latest techniques and analytical tools which insure that these opportunities become apparent very quickly.

With traditional processes, strategic procurement is not easy. Furthermore, even if buyers try to collect strategic data other than cost, they often end up having to optimise on cost alone because of the limitations of analytical tools.

The software tools that have been developed by modern providers of decision optimization software, like Trade Extensions, can interrogate any factor in the final analysis. As a result, buyers are not limited in the types of information that they can request from suppliers and make use of. It is this freedom that identifies solutions that will be missed by more basic methods of analysis.

OPTIMISED PROCUREMENT

The procurement process always involves a number of important steps: specifying requirements, inviting suppliers, collecting bids, providing feedback to bidders, final negotiations, and the ultimate decision.

It is vital that companies complete these steps, but getting a great result from a sourcing event is determined by the analysis of data collected. This is a key strength of decision optimization software, including the software we provide at Trade Extensions. When buyers use decision optimization software, all of the offers collected can be optimised to take into account numerous factors in addition to cost. This means that strategic objectives can be met whilst keeping cost to a minimum.

ANALYSE THIS – WHY CHOOSING SUPPLIERS CAN BE COMPLICATED

Figure 1 is a very simple example that illustrates how even basic procurement projects can become quite complicated. Attempting to solve this will provide some insight into the strengths of decision optimization platforms like those offered by Trade Extensions’. (The answer is at the end of the post.)

A Simple Optimization problem
Fig. 1 – What is the lowest cost solution?

In this example, each supplier is allowed to bid for all contracts although no supplier is large enough to handle more than three. In addition, suppliers have the opportunity to offer a discount if they are awarded more than one contract – an opportunity taken up by the second and third suppliers.

Although it can be done manually, finding the cheapest combination of suppliers takes a bit of effort. (Editor’s Note: For an example of how it might be worked out, refer to the transcript of the joint optimization podcast [part I and part II] between Sourcing Innovation and Next Level Purchasing. Note the significant amount of work involved for even a simple problem.)

Now, try to imagine a procurement project with 2000 items and 1500 suppliers making numerous offers, packaging bids, and offering different discounts where cost is not the only decision criterion. In this scenario, there are potentially millions of combinations to consider. This is impossible to do manually, but modern decision optimisation software can often identify solutions to problems of this magnitude in a matter of seconds.

Optimisation ultimately involves buyers asking interesting questions to test the implications of choosing different combinations of suppliers. The list of potential questions is limitless. One minute a buyer could be considering the result based on price, company size and payment terms and seconds later they could see what the result would be based on price, environmental rating and supplier capacity.

This type of rapid optimisation capability implies that many different possible scenarios can be considered in a very short amount of time. This also implies that the software is flexible enough to allow buyers to run scenarios and optimise against revised offers while they are negotiating with suppliers in the final stages of a tender. For example, a buyer can quickly advise a supplier how much they would need to reduce their prices (or perhaps reduce their lead-time, for example) in order to win a certain amount of business.

This is the type of data analysis that allows buyers to solve their own challenges while providing them with a reassurance that they have chosen the optimal solution based on the given constraints and supplier proposals. This approach puts buyers firmly in control by allowing them to manage the millions of individual pieces of data they collect. This allows them to achieve their strategic objectives through optimisation. And that’s why we believe that decision optimisation is the key for those buyers who want to emerge from the recession victorious.

Answer to the Optimization Puzzle (Fig. 1)
The lowest cost solution is 493.2 with the following combination of suppliers:
Supplier B: Contracts 1 and 5
Supplier C: Contracts 2, 3 and 4

Thanks to Garry and Chetan.

e-Leaders Speak: George Gordon of Enporion on “Are You Prepared to Grow”

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Today’s guest post is from George Gordon of Enporion.

As CEO of Enporion, a B2B e-commerce technology company, it has always been my role to push technology farther into business processes and apply it to doing business better. Most businesses have been using information technology to improve efficiency for decades. For the most part, “front end of the business” activities have been the first to benefit from information technology (IT) efficiency improvements.” Front end” applications are for those activities that are customer-facing and can be associated, for example, with receiving an order and delivering goods and services to the customer. The “back office” applications typically manage running the business, and have generally been late to attract the focus of management’s attention. The primary reason was that they were not perceived as having significant influence on driving increased revenue or lower cost. On a relative basis this may be true. However, in an ever increasing globally competitive high-technology world, the diligent manager must leave no stone unturned in looking for ways to improve business process.

Many of the IT systems used by businesses today came about through the automation of manual business processes, often on a departmental basis, creating silos of software for processes within the enterprise. Additionally, many businesses grew through acquisition resulting in a multi-enterprise collection of disparate software systems. My mission is to make information technology work for you, the business manager, without you having to throw out all of your legacy systems. Whether you are managing the buying, production, or finances, every business process you manage can benefit from improvements in IT. Trying to figure out what technology can provide the best improvement now and into the future can be a daunting challenge. How do you harness what is available today and plan to build on it in the future while keeping costs down?

Waves of information technology innovation shaped the foundation of business software today. Managers today must figure out how to work within their current IT boundaries such as investments in Enterprise Resource Planning (ERP) software applications, legacy systems, middleware and the Internet. The most recent software technology wave is in the provision of software applications offered as a service (SaaS); SaaS uses the Internet to connect businesses and systems to each other. To capitalize on past investments in technology, it is important to find solutions that will extend performance, scale for growth, and enable secure interaction over the Internet. It is important to keep your technology growing, and right now that is best achieved by using distributed computing, the Internet, and SaaS. SaaS is the most flexible and cost effective software available.

The current economic recession is destined to end. Now is the time to prepare for the inevitable boost in production and business consumption that will come with economic recovery. I have experienced six recessions in my career. The current recession is by far the worst of all and has had global impact. One important thing I have learned from these recessions is that the businesses who prepare for growth during the downturn are the ones who profit the most in the recovery. You can accomplish this by choosing technology solutions that provide the most capability, capacity, and, most of all, flexibility.

Far too often managers learn that a requested or essential software feature is not in a vendor’s product roadmap. By delivering software as a service, a company can successfully operate just one instance of production software for all of its customers. That’s why Enporion has adopted the SaaS model. When a customer requests a special feature, we not only have the capability to provide it indigenously, but we can effectively provide custom applications for every customer on one operating platform without any interruption of service or change for our other customers in our B2B e-commerce marketplace.

The analyst groups all agree that increasing efficiency in B2B transactions often significantly improves enterprise profitability. Procurement processes are critical business functions that are a great opportunity for operational improvement. Identifying inefficiencies in spend, driving costs out of sourcing and procurement processes, and establishing processes to better manage ongoing spend can all be accomplished with SaaS tools. Procurement processes can be enhanced by:

  • Providing better visibility into spending;
  • Aggregating spend;
  • Optimizing the number of vendors in B2B transacting;
  • Making manual processes more automated; and
  • Allowing automation through decision support technology.

These results can be delivered through a fully integrated suite of e-procurement software tools. The solution should include electronic sourcing, procurement, contract management and invoicing tools. A SaaS solution can easily integrate with any existing ERP or legacy application. It can also integrate with applications for smaller companies by providing a web-based user interfaces that requires only an Internet connection and PC. Also important to success in implementing e-sourcing and e-procurement are the substantially experienced people to provide professional services of change management, spend analytics, supplier onboarding, and project management. To make the best choice, find a company that can provide all of that to your business so you can prepare for growth and economic recovery.

Thanks, George.

e-Leaders Speak: Gary Hare of Vinimaya on “B2B e-Commerce: Are We Starting To Get It Right?”

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Today’s guest post is from Gary Hare of Vinimaya.

Being successful at B2B e-Commerce is hard for both buyers and suppliers! Unfortunately, despite the hype, there are more stories of failure than success out there. Why haven’t we made more progress? Who’s to blame? These are valid questions, but there is one question that, if we can answer it, might hold the key to success.

Why has Consumer e-Commerce adoption blown past B2B e-Commerce?

Speaking as someone who has been in B2B e-Commerce since the days EDI was considered a “killer app“, and acknowledging that are some “complexities” in B2B that don’t exist in the consumer world, I am going to try to answer this question by noting three things that consumer e-Commerce does better than B2B e-Commerce:

  1. Usability – How many clicks and screens does it take to search for an item and place an order in SAP SRM? I don’t know exactly, but I do know it’s a lot more than ordering from Amazon! For years, B2B was all about how much functionality can we jam into a screen … the problem being you use 10% of the functionality 90% of the time. Consumer sites rightly focus on that 10%.
  2. Content – In the consumer world, all the content is available right on the web. You don’t have to join a supplier network or get a catalog file loaded to place an order. Although many B2B suppliers have invested heavily in their web sites, the majority have not, at least when you take into account the total number of suppliers. There are many reasons for this, some valid (e-Procurement system integration issues), some not so valid (don’t see the ROI).
  3. Technology – Ever hear the terms mash-up, widgets, AJAX, intelligent agents, REST, meta-search, RSS and JSON in the context of B2B technology? You probably hear terms like database, SQL, JDBC and HTML more often. The previously mentioned terms (e.g. mash-up, widgets, etc.) are all commonly used Web 2.0 technologies and protocols that make up the consumer e-Commerce “stack”. Note that they don’t replace the B2B technologies (e.g. database, SQL, etc.), but enhance their capabilities by providing an abstraction layer on top of them to make them more “web sensitive”, which makes it easier to do things like federated search and secure content syndication, without dedicated connections, using only the Web “as is”.

So, at the end of the day, consumer e-Commerce has simplified the online buying process by combining great usability with robust, easily available content; easily accessed via “web sensitive” technologies.

Now here’s the good news. B2B now gets it! You’ve been hearing for years about B2B providers who are “consumerizing” the B2B user experience (e.g. #1). Every day, more and more suppliers make their content available on the Web, and there are now providers out there who can build and even host B2B websites for as little as $5,000 a year (e.g. #2).

And what is enabling these changes is the technology (#3). As more and more B2B providers innovate and adapt consumer e-Commerce technologies to their B2B problems, B2B e-Commerce adoption will ultimately take off just like consumer e-Commerce did in the early 2000’s! To ensure this happens, it is important for users to engage these innovative providers, versus signing up for the same old solution from the same old provider (a wise man once said, “the definition of insanity is doing the same thing over and over and expecting different results“).

I guess the question now becomes, which of these innovative providers is going to be the eBay / Amazon / Google / etc. of the B2B world?

Thanks, Gary!