Category Archives: Procurement Innovation

b-pack: Packing It In for A Brave New World, Part I

Who says the French aren’t revolutionary anymore? Last year, Ivalua decided to cross the Atlantic to try and conquer the North American procurement market. Now, short on their heels, b-pack, a company that’s also been around for 10 years, and which also has a large number of clients (across 20 industries they have over 80 clients), has also made the crossing in their effort to conquer what they call the “purchase-to-pay and process optimization” marketplace. But, most importantly, like Ivalua, b-pack also has one of the broadest e-Procurement suites on the market.

Just when you thought the e-Procurment market was getting stale (and with the exception of Coupa — who seem to have their head in the clouds lately, it has been pretty unexciting for the past year or two), along come the French who are determined to bring another bohemian revolution to the world of Procurement and P2P with extensive solutions that actually close the loop!

Realizing that it’s more than just requisitions, catalogs, and invoices, and that standalone systems that do not take you from procurement through purchase through receipt, payment and supplier management to begin the cycle anew, offer little in the way of value, b-pack brings with it a suite of solutions that take you from the start of a traditional sourcing cycle (RFx), through a contract, to a requisition (which may be from a catalog), against a budget, to receipt (which can include asset tracking information), and an invoice, to payment, reporting, and supplier management. And it has a number of supporting modules that are unique compared to most of the competition (but that will be the subject of the next post).

The solution can be delivered as a traditional behind-the-firewall solution, as a traditional hosted ASP solution, or as a cloud-based service (new version only) and can be deployed out-of-the-box or it can be custom configured (and extended) by b-pack, who have designed the solution on top of a configurable workflow management engine and who have a decade of experience customizing solutions for their clients, which include La Poste and Danone (Blédina).

We’ll start with the foundational modules — catalogs, requisitions, budgeting, receiving, invoicing, and reporting — since that’s the functionality that you need day in and day out, and since everything else depends upon the raw data collected in the basic P2P process. All of the functional modules are tightly integrated and accessed through the user’s home page, which maintains the user’s to-do list.

Requisitions are straight forward. You create a new document, give it a priority, define a needed-by date, select the company, cost centre, and ship to location, and then select your items. Items can be selected from commodity catalogs, custom catalogs, or user defined entries, and can be bought against a contract in the system or off-contract. If the requisition is within the buyer’s spending limit, a purchase order is automatically generated, if not, it goes to the designated approver. Once approved, a PDF purchase order is created which can be automatically sent to the supplier if e-orders are permitted, and, if not, printed and faxed. If the supplier is e-enabled, the system will automatically record the supplier’s confirmation of receipt. When the goods arrive, receipt can be recorded against the purchase order, and when all the goods have been received, the purchase order can be marked as closed.

When the invoice is received, it is recorded in the system. It can be received electronically if the supplier supports the right protocol, or manually entered by the recipient. The invoice is then automatically matched against the PO, and if discrepancies are detected, the user is immediately notified (who can initiate a dispute to correct the invoice). If not, the invoice can be marked for payment, and once paid, closed.

Once a payment is made, the user’s budget totals are updated, which tracks the total amount the user has spent, invoiced, ordered, and requested against her budget for the period. All of this information is immediately available to the user and her supervisor(s) through the budget reports.

Reporting allows the user to query purchase orders, invoices, budgets, and contracts (which are indexed by metadata and record relevant product and service information) at any time (and for any time period, or set of) at user, department, and company level. And in addition to tracking all of the users, departments, and company units (NA, Europe, Asia, etc.), the system also maintains all of the relationships which allows it to automatically generate workflows (for approvals and routings) and rollups for financial reporting purposes.

In other words, the foundations are precisely what you’d expect from a modern P2P solution that attempts to close the loop. In the next post we’ll dive into b-pack’s supplementary models that offer some more powerful, and unique, features that bring value above and beyond that which is normally offered through a basic P2P platform.

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If Your Quest for Purchasing Fire Involves a Fight …

You better make sure you’ve picked a good one! Not only can your Quest for Purchasing Fire require a lot of work, but it can also require that you fight a number of battles with people who don’t want to change, don’t want to spend money, or just don’t want to admit that there might be a better way. As a result, if you want the odds to be on your side, you need to make sure that the fight you pick is a good one. To this end, a recent article in the Harvard Business Review on “how to pick a good fight”, which should be based on the kind of conflict that can spark creativity and innovation, can help you figure out if your fight is the right one.

Remembering that conflict is healthful only when people’s energies are pointed in the right direction and when carried out in a productive way, a good fight is material, focussed on the future, and noble in nature. More specifically:

  • The Fight Has Value.As per the article, the initiative you want to undertake should save 15% or more of your resources and time a year, allow you to charge at least 10% or more for your services than you do now, or grow your sales or market share faster than your competitors. If the initiative doesn’t have this level of significance, find another one.
  • The Fight Focusses on Future Possibility.The quest should not be about sorting out what happened in the past or figuring out who is accountable for the current state of affairs. That just won’t fly. Make sure you’re focussing on how to improve in a blameless way and that you’re proposing innovation and a vision the organization can get behind, with a little persuasion.
  • The Fight is Noble. The goal must be about more than making or saving money, reflect a larger organizational cause, and align with the values of the organization. Make sure it addresses risk, sustainability, or corporate social responsibility if you really want to tip the odds in your favour.

If you follow these tips, you’re well on your way to a successful Quest for Purchasing Fire. Bon voyage!

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Don’t Squander Your Intelligent Failures!

A recent HBR post that asked if you were “squandering your intelligent failures” noted that instead of learning from failures, many executives seek to keep them hidden or to pretend that they were all part of a master plan and no big deal, which is all too true and a shame because you can often learn more from a failure than from a success (which sometimes, in CPG, is just pure luck and hard to learn from).

Furthermore, some scholars believe that learning from failure is crucial to organizational learning, because they demonstrate where assumptions are wrong, where future investment would be wasted, and where directions need to change. More succinctly, failures are about the only way in which an organization can re-set its expectations for the future in any meaningful way … but only if you take the time to learn from them!

According to some scholars, including Sim Sitkin (who is mentioned in the post), the most useful failures (from a learning perspective) is an intelligent failure, which he defines as a failure that results from an action that is:

  • carefully planned (which allows you to identify when things go wrong),
  • genuinely uncertain,
  • modest in scale, and
  • managed quickly.

Such an action plan not only prevents a catastrophe, but allows you to identify not only when something goes wrong, but why. If you take the time to figure out the way, and do so in a timely fashion, you can learn from the action and propagate that knowledge throughout the business, especially if you insure that underlying assumptions (which turned out to be wrong) are explicitly declared and that you can test results at well defined checkpoints. As such, should a failure occur, it is an excellent learning opportunity and should not be squandered!

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7 Tips to Align Procurement with the Boardroom

A recent article by Alexander Arsath Ro’is of Benefit, an Amsterdam Procurement Consulting Company, provided 7 tips on how to “align procurement with the boardroom” that are worth a second look. Based on research they conducted with two Dutch universities, which led to the construction of the “Benefit Boardroom Alignment Assessment Methodology”, they concluded that the following best practices would benefit any company that wants to align procurement with the boardroom and wants to start with an accurate assessment of the current state.

  1. Tell the Board First
    Make sure your Board understands the challenges before you start an assessment of your current state.
  2. Be Absent from Assessments
    This will allow the CEO, CFO, COO, and other CXOs to speak freely about their expectations of Procurement.
  3. Put Your View Across
    Initiate dialogue with the Board to challenge views in a positive way and talk about opportunities that will arise from a proper alignment.
  4. Remember, It’s a Start
    Alignment isn’t a precise measure — it’s a way to get perceptions in tune with reality.
  5. Ascertain What Others Want
    The goal is to be on the same page with what the Board expects and what your internal customers want.
  6. Create Understanding
    Effective alignment will only result when Procurement fits with the rest of the organization.
  7. Ask: Are You Ready
    An assessment won’t help if the organization isn’t ready for an accurate assessment of where things are and isn’t willing to do what’s necessary to get where it needs to be.

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