Category Archives: Product Management

Project Assurance: A Methodology for Keeping Your Supply Management Project on Track Part I

Project Assurance, the specialized discipline and practice involving independent and objective oversight, specialized experience, and audit skill to assess risk, finance, accounting, compliance, safety, and performance for any major capital expenditure (Source: Wikipedia), is designed to improve performance, increase efficiency, avoid unnecessary cost, and, most importantly, minimize the risk of project overruns and failure.

Project Assurance goes beyond Independent Verification and Validation (IV&V) (Source: Wikipedia), which, while independent, is simply a set of procedures used for checking that a product, service, or system meets the requirements or specifications set forth for it. Project success depends on more than just getting the technical specifications right. Projects also depend on getting the talent right — as it is the people who will have to use the new system. And projects also depend on getting the transition right — if the changeover is not smooth, significant disruptions to daily operations can occur. And they depend on a 4th “T” — tracery. Organizational success depends on selecting a superior strategy and seeing it through until the desired results are achieved (or the organization changes the strategy). Tracery, from the late Middle English, can be defined as a “delicate, interlacing, work of lines as in an embroidery” or, more modernly, as a “network”. Implementing a strategy requires effectively implementing all of the intersecting “threads” that are required to execute the strategy to success. If any one aspect is overlooked, the project can fail.

And, as pointed out by Rob Prinzo in No Wishing Required, unlike IV&V, which mainly comes into play during the design and development stages, project assurance is part of the project from initial planning through initial roll-out. And at each stage it goes beyond traditional IV&V because, unlike IV&V, project assurance is not only comprehensive, but proactive and preventative. Whereas IV&V focusses simply on tactical issues relating to the system, project assurance considers the strategic intent as well as the tactical delivery. Whereas IV&V takes a reactive approach to issues discovered during the review, project assurance takes a proactive approach and tries to identify issues, and implement mitigations, before they arise. And while IV&V focuses on problems (and their solutions), project assurance focusses on prevention. The idea is to create collaborative resolution teams instead of crisis response teams when potential issues are identified. This way the issues are mitigated before crisis response is required.

So how does Project Assurance work? When using Project Assurance, organizations periodically stop and objectively assess project failure points as they arise, typically with the help of an outside third party who can be completely objective in his or her analysis on what the project team is and isn’t doing well and what could cause failure later if not adequately addressed now. In particular, the organization conducts a project health assessment at six critical points in every project — once in each of the six initial project phases defined by the classic waterfall project methodology.

Precisely when do these health assessments take place and how are they conducted? Come back for Part II.

Iasta: Smart-Source Style! Part III

It’s been a while since Part I, where we covered the inclusion of native analytics capability, improved native contract management capability, and better integrated SIM & SPM capabilities in the Iasta platform and Part II where we covered extensive support for third party data feeds, P2P integration capabilities, and customizable reporting, but that doesn’t mean Iasta has been sleeping. Since then they’ve had a new major release, and a few minor releases, of their platform, which have included the following improvements:

Extended and Streamlined Project Management
One of the big changes was the ability for an organization, and a user, to define configurable project fields with whatever information they want to track — and all of the user-defined fields can be included in scorecards and analytics. So, in addition to name, start date, end date, etc. you can have custom sub-types, budget codes, execution hours, etc. The project team can be defined by role, with as few or as many roles as you like, and each role can have the user assigned, and re-assigned, as necessary.

Furthermore, setting up a project is a quick 5-step wizard-driven process:

  1. Basic Project Metadata
  2. Project Team and Customized Fields
  3. Project Classification and Value
  4. Bid Type, Display Settings, and Additional (Optional) Project Properties
  5. Lots and Items

Executive Analytics

In addition to the standard Smart Analytics module that was introduced in version 8, Iasta has added a new Executive Analytics module built on top of the Smart Analytics module that includes a set of dashboards with the most commonly requested executive reports and requests split into sourcing, scorecard, contract, profile, and trending dashboards.

In addition, each user can define their own dashboards with their own reports on any data fields associated with any data element from any project, supplier, contract, scorecard, etc. they have access to. New dashboards that can come pre-packaged with the solution include diversity and savings tracking dashboards. If you integrate an e-Procurement or Accounts Payable system feed (with a daily or weekly update), the reports on the savings tracking dashboard will compare actual versus projected spend and show you captured versus projected savings.

Excel Bidding & Embedded Optimization

Not only can bids be submitted in Excel, but Iasta finally added the ability to define individual bid fields in an Excel spreadsheet and upload complete bids broken down on all relevant cost dimensions – unit quote, shipping, tariffs, surcharges, etc. In addition, the optimization module, which used to be stand-alone (and which required projects to be imported to build models), is now embedded in the main suite and it’s easy to switch to the optimization tab and pre-populate a model with bids collected in an RFX.

Streamlined Supplier Portal

One thing Iasta has learned is that, even if a supplier makes a claim to the contrary, they are never as technical or proficient with the tool as the buyer and the best way to not only get a supplier to use a tool, but to minimize the supplier management and support time required as well, is to make that tool as easy to use as possible from the perspective of the supplier. As a result, they have completely redesigned their supplier portal so that when a supplier (rep) logs in, they can quickly see their current tasks in a front-and-center task list that breaks down their task by type, their active projects by status, their most recently completed tasks and projects, and quick links to their profile, training, and scorecards. Each project has a clear and succinct timeline and status for each of their requirements, bid and award history is available for each lot, and outstanding surveys are on the main page as well.

Survey navigation is greatly improved, with the user being able to quickly jump to specific pages and see the status of each page that is her responsibility. She can also assign pages to other team members if their input is needed or they are better able to provide the information. Everything is fully indexed and searchable and it’s designed to be just as easy for a supplier to manage her bidding and survey completion projects as it is for a buyer to manage his RFX and survey creation projects.

Session Sharing

In their newest version, Iasta has implemented a screen-share technology where a user can send her colleague or superior a link through an email that they can use to enter a screen-share with the user within the Iasta application, see what the user sees, and even take over the mouse and drive if need be. The Iasta platform is providing a great, easy, way to get multiple users on the same page.



Sourcing platform for users and bosses too. Sweet.
SaaS on the cloud, always on, real-time reporting complete. L33t.
Analyze this. Auctions, Performance. Real time data.
Optimize It. Contracts, and vendor schema.
One. Two. Smart-Source Success!


Sourcing Smart-Source Style.
Smart-Source Style.

Arena – Taking PLM Deep Into the Supply Chain Part II

In Part I we noted that Arena, since we last covered The Arena Solution in 2007, extended their PLM solution that was built around BOM (Bill-of-Material) Management, Item Management, and Change Management to support (better) Document Management, Quality Management, and Compliance Management. We also noted that they added more enterprise integration capabilities to ensure that their PLM solution integrated with all of the major ERP and MRP solutions on the market. We briefly covered these solutions before noting that, on top of these additions, they just released four new capabilities on top of their existing platform that we are going to cover in depth today.

Arena Projects
Arena Projects is a fully-functional project management solution that is fully integrated with the rest of the Arena suite which adds the dimension of product data to Project Management and allows for product-level production schedules to be defined and integrated with the master project schedule. Like every other project management solution, every project can be attached to a program, given a manager, assigned a start date, given milestones (composed of tasks) and target dates, and updated when a task is completed or milestone is reached. In addition, as it was developed on top of a PLM solution to support NPD/NPI (New Product Development / New Product Introduction), projects can be broken down into the conception, planning, development, manufacturing release, and launch phases. Statements of work and other supporting documents, can be attached and participants can leave notes on projects and issues as the project progresses. And, most importantly, all of the schedules associated with all of the projects in a program can be rolled up to provide a program manager a master view of status. In addition, there is a user view that allows a user to see all of her assignments across projects, recent notifications, documents she has access to, and actions she has to complete.

The solution was also designed to support CAPA (Corrective and Preventive Action) projects and has a built-in understanding of the process that consists of team establishment, problem definition, interim containment actions, root cause identification, corrective action identification, corrective action implementation, best practices to prevent recurrence, and project closure (with the recognition of team efforts). This built-in template makes setting up a new CAPA project, which can be linked to products already in the system, a breeze. The Project module is also integrated with their new Reporting module that can access any and all data in the system, so it is easy for a manager to get a handle on all projects under her purview or for an engineer to see the status of all projects on which he is assigned tasks and prioritize his work appropriately.

Arena Demand
Arena Demand is their demand management solution. Like other demand solutions, it allows a user to enter a forecast against multiple BOMs, aggregates the total demand for required parts or materials against multiple products, and presents the user with the total demand for each part or raw material along with any cost and sourcing information in the system. It’s an obvious feature that, for the longest time, was missing from many PLM systems. And while basic demand management capability will often exist in the MRP that the PLM provider will assume the organization has, the PRM provider is actually making two assumptions here that aren’t always true. The first assumption is that the organization has a higher-end MRP (which isn’t always the case for mid-sized manufacturers with limited IT budgets) and the second assumption is that the customer can easily get the relevant PLM data in the relevant format out of the PLM solution and into the MRP (which can require IT expertise the manufacturing organization does not have). Plus, sourcing doesn’t want to deal with an MRP — they just want a report that, for each product or raw material, presents them with total aggregated demand for the relevant time period, historical cost data, and known sources of supply.

The Arena Demand solution is quite easy to use — for each product, the manufacturing (or marketing) organization can input the expected demand by month or quarter and the solution spits out a report of demand by component part or raw material for the same time period, augmented with known supplier part matches and historical costs, if desired. In addition, since the solution is also tightly integrated with the Reporting platform, the sourcing team can filter in to specific programs, categories, or parts, or even suppliers of interest (if the sourcing team is looking to potentially aggregate volume to preferred suppliers for additional savings).

Arena EI
Arena EI, short for Arena Enterprise Integration, as we noted yesterday, is a new Open RESTful API that can be used to push data into Arena from any system and pull any and all data out of the Arena solution that needs to be pushed into other organizational systems. Supporting JSON data transport over secure https with session ID authentication, the API is flexible, powerful, and secure. And since it has access to all of the data in the Arena platform, it is a powerful, complete solution for data interchange into and out of the Arena platform.

Arena Exchange
Arena Exchange, which is the most revolutionary of the new Arena offerings, introduces the ability for real-time supply chain collaboration to include all impacted parties across multiple tiers of the supply chain during new product introduction, and the solution does so with unprecedented ease. It paves the way for a paradigm shift in the way manufacturers can manage the design and development of new products in an inclusive, but still secured and controlled, fashion.

In the Arena Exchange solution, any one can invite supple representatives to view, comment on, and approve bid packages, sub-packages, or even individual components — as each user can limit the data that the invitee sees to only the data she needs to see. In addition, if the invitee doesn’t have all of the input required for her part of the bid-package, she can carve out a chunk and send that off to someone on her team or to her supplier representative if needed. The relevant parts of the PLM can go all the way down to the tier-3 supplier shop floor for rework if need be, and the business impact of this up-front visibility and collaboration will be better DFM (Design for Manufacturing), faster TTM (Time-to-Market) due to fewer errors, less scrap and rework, lower cost, and higher quality.

The platform, which can be put on top of any PLM solution (not just Arena’s) that stores its files in standard PDX (Product Data eXchange) format (an international electronics manufacturing initiative standard), has a very simple interface that allows the user to access the specifications, bill of materials, sourcing information attached files, and (change) history by item, manufacturer item, and vendor item. The user can then add comments, send (selected portions) of the BOM to an existing (or new) user, add reviewers, define due dates, submit approvals, and ask questions. Drill-down is easy, so the user can quickly get to the appropriate sub-assembly, component, part, or raw material. At any time, the user can see the (rolled-up) status of the raw materials, parts, components, sub-assemblies, and assemblies within her purview as well as which users didn’t respond. Arena Exchange is the solution the PLM industry has been missing and should be evaluated by any manufacturing organization wanting to take their NPD and NPI processes to the next level.

Arena – Taking PLM Deep Into the Supply Chain Part I

When we last covered The Arena Solution in 2007, we stated that Arena were the providers of an effective, on-demand, PLM solution that could manage the information associated with the entire lifecycle of a product from conception, through design and manufacture, to service and disposal, which, for a low margin manufacturing organization, could be the difference between costly inefficiency and profitable efficiency. One of the unique features of the solution was its support for collaboration between the buying organization and the supplying organization through an online portal.

Since the release of their first on-demand solution in 2007, which was focussed around BOM (Bill-of-Material) Management, Item Management and Change Management, over the last few years they added (better) Document Management, Quality Management, and Compliance Management. The Document Management capability, built on their change management and collaboration tools, streamlines the document management process, manages the revision process, supports privilege-based access for anyone who needs to access the document, be they employee or supplier representative, and supports the meta-data categorization required for advanced search and rapid retrieval.

The Quality Management capability supports your CAPA (Corrective and Preventive Action) process and allows the organization to track progress on quality improvement processes over the long term. The Quality Management capability allows for the creation of issues, corrective action requests, and tasks necessary to resolve the issues identified by the corrective action requests. It also associates the issues to requests, BOMs, and associated documents and allows the process to be managed from beginning to end and the entire history to be archived for the institutionalization of knowledge.

The Compliance Management capability was designed to allow an organization to meet regulatory requirements and track compliance information for products and processes with BOM-level control to allow an organization to comply with medical, environmental, regulatory, safety, and process standards and regulations. From import restrictions to quality standards to safety standards to reporting regulations, a manufacturing organization often has more regulations to adhere to than it has items in its largest BOM (which can be quite large, especially if it’s manufacturing automobiles, airplanes, or automated control systems for nuclear power plants). This is not an easy task when the organization often has to track the materials in every item in its BOM, the insurance certificates for each supplier, and the third party certifications for each product. But with a proper solution that allows the suppliers to upload the relevant documents, and manage them, the process is a lot easier.

And, finally, they added more Enterprise Integration. A PLM solution that doesn’t integrate with your ERP/MRP solution has almost as many disadvantages as it has advantages. And those disadvantages revolve around data, and data entry. At some point, orders have to be placed, and those orders at some point have to flow through the ERP system that manages the payables, the inventory, and the demand tracking. If there is no integration, the BOMs for all of the existing products will have to be manually entered or loaded into the PLM solution and the BOMs for all of the New Product Introductions will have to be manually entered into the ERP. Not a pretty picture. That’s why Arena spent a lot of time integrating with all of the major ERP and MRP systems out there over the last few years. But Arena didn’t stop there. Realizing that, as they progressed up the supply chain capability curve, that demand needs to get into sourcing systems, that regular orders need to get into procurement systems, that compliance information needs to get into reporting systems, etc., they figured out that no matter how many systems you integrate with, it will never be enough so, in their current release that just came out this quarter (which contains a number of new capabilities on top of the capabilities discussed so far), they built a new Open RESTful API that can be used to push data into Arena from any system and pull any and all data out of the Arena solution that needs to be pushed into other organizational systems. We’ll discuss this more in Part II when we talk about the four new capabilities that were just released as part of the new Arena solution.

PPM is important, but it should be done by a COE that functions as a PTO. Not a PMO.

Confused yet? Let me explain.

Late this spring, over on Spend Matters, Pierre Mitchell, noting that PMOs have failed in IT asked Should We Really Use Them in Procurement. This post, which followed Jason Busch’s post that asked Does Procurement Need a PMO? (Spend Matters Plus Content) offered may reasons why a PMO should be pursued in Procurement. However, in SI’s view, not one justifies the focus on a PMO.

A PMO, short for Project Mmanagement Office, is a group or department within a business, agency or enterprise that defines and maintains standards for project management within the organization. (Source: Wikipedia) This department, which strives to standardize and introduce economies of repetition in the execution of projects, sounds good in theory, but has often failed in practice, especially in IT. Why? Simply put, you can’t manage what you don’t understand — and IT projects, which are exceedingly complex in nature, can only be understood by the senior engineers, software architects, and developers capable of implementing them. They’re not going to be understood by a two-bit run-of-the-mill project manager whose background is a basic business degree and training on the PMBOK (Project Management Body of Knowledge). The few IT projects that succeed are those that are managed by former engineers, software architects, and/or developers that have been trained in basic project management (and not the other way around). It’s the same reason mathematicians (given enough Ritalin*) can make great (forensic) accountants, but accountants make bad mathematicians. (Who, when they see 2x + 2 will ask “two times what”.)

Similarly, there are some Procurement projects, especially in high-tech, medical, and automotive, that are too complex for an average project manager. These should not be managed by a project manager, but by a domain expert. However, they should be tracked and the appropriate resources made available by a Center of Excellence (COE) that functions as a Project Tracking Office (PTO). This COE would insure that the domain expert has the appropriate tools, methodologies, and processes at her disposal and the training to use them, as well as the necessary training in project management. In addition, it would focus on Procurement Performance Management (PPM) and, as Pierre Mitchell noted, act as a TMO — Transformation Management Office.

In other words, SI agrees with Pierre Mitchell in that there is a need for better Project Management, and in particular, Project Performance Management, in Procurement — but disagrees in the approach. We need to focus on the COE — not the PMO. It’s important that the focus is on excellence, not the mundane.


* Let’s face it, Accounting is pretty boring to a mathematician who might need a little help focussing on it for eight hours a day.