Category Archives: Procurement Innovation

Finding Your Procurement Mojo and Gettin’ Sigi With It!

As per my last post, my readers on the other side of the pond are probably well aware that Sigi Osagie’s Procurement Mojo has been available since late last year, but since Amazon UK had it well before Amazon USA and Amazon Canada, my readers on this side of the pond may not have noticed yet.

Procurement Mojo is an important book for many procurement professionals and organizations because it does not attempt to teach you what Procurement is, assuming you already know how to do your job, but instead attempts to teach you how to explain to the organization what Procurement does, which is a critical issue that needs to be addressed since

  1. Procurement is still the Rodney Dangerfield of the organization (and still don’t get no respect) and
  2. most Procurement Pros don’t know how to sell the organization on the unrealized potential that Procurement can bring.

The book addresses these issues by noting that the only way Procurement pros are going to be able to sell the organization on the true potential of Procurement and get the respect they deserve is to learn how to sell the Procurement brand. And this is what makes Procurement Mojo a great book. It gives you a how-to guide for building your Procurement Brand.

But before you build your Procurement Brand, as per our last work, you have to build the foundations — frameworks, process-based enablers, platform support, and good management. It takes time to get this all in place, but fortunately Sigi gives you a roadmap for this as well. In this post we’re going to discuss some of the key insights Sigi makes in the hope of encouraging you to check out his book and find your Procurement Mojo.

Sigi builds up to the plan to build your procurement brand by addressing

  1. building an effective organization
    because you can’t sell an ineffective one
  2. deploying process enablers
    people and platform powered
  3. managing the supply base
    because while you can fail on your own, you cannot succeed without
    the support of the supply base
  4. applying performance frameworks
    you have to measure, manage, and perform

We’re not going to dive into deals on how to do each of these tasks, as you can read them in the book, but highlight some key points on why these steps are important.

Building an Effective Organization

In many organizations, the average employee might not even know that there is a separate Procurement department — assuming that each department might do it’s own buying. It’s scary, but it’s true. And many of the employees who are sort of aware of Procurement won’t really understand what they do, believing they only buy office supplies, direct materials, etc. That’s why the brand is needed, but the chances of anyone taking notice are low if the organization is not effective.

And an effective organization is not necessarily one that does a lot of work, it’s one that appears to be effective. And this is often accomplished not by employing hard process and technology skills that allow the organization to do more, faster, but by employing soft processes that encourage communication, collaboration, and conflict resolution. That’s why effective organizations make sure that they have capability, rewards, and culture aligned with goals (not just processes and platforms).

Deploying Process Enablers

Once an organization does a competency assessment and gap analysis and identifies what it needs to get to the next level, the next thing it will have to do is deploy enablers, be they process or platform based, to get to the next level. But this doesn’t mean that they will employ “best in class” enablers. “Best in class” are not always best for your organization — it all depends on the maturity of the function and the need. Sometimes a good enough enabler, which is easy to use and understand and provides an immediate 80% to 90% return is much better than a best-in-class enabler which is difficult for a novice to understand, requires three times as much effort, and is avoided at all costs by the average employee.

Managing the Supply Base

Procurement is about maximizing the value chain — and suppliers are a vital part of that chain. You cannot succeed if they do not succeed. It doesn’t matter how great packaging and marketing in if the product or service is crap. It just doesn’t. That’s why relationship management and development is critically important and must be well in hand before you can focus on selling the brand (as they can tank your brand faster than an oil spill will tank an oil and gas company’s brand when the media has their frenzy).

Applying Performance Frameworks

That which is measured is managed, but more importantly, that which is not managed is a misadventure waiting to happen. As a result, appropriately defined frameworks must be in place to make sure the organization remains effective, deploys the right enablers, and nurtures the supply base.

And now that we’ve discussed the foundations we could discuss how you build your Procurement Brand and Sigi’s Procurement Mojo game plane. But since customers of Trade Extensions will have a chance to hear Sigi talk about Procurement Mojo live on October 7, 2015 at their customer event at Emirates Stadium in London, the doctor is not going to spill all of the beans on what Sigi says and what he thinks about it until then. But just like your favourite series comes back after summer hiatus, this series will return!

Coupa = 1B? the doctor is shell-shocked!

It takes a lot to shell-shock the doctor. It’s a crazy, crazy world and companies get overvalued all the time (take Facebook, for example). But 1B for a Procurement play best suited for the SMB market that only recently added basic sourcing (which qualifies as level 1 in the forthcoming 5-level sourcing model), basic finance support, and globalization support? A 5X multiple would be generous — and this is definitely closer to the 15X multiple that Spend Matters estimates in “coupa valued at over 1b in latest funding round”.

There are some who would argue that Coupa was past it’s prime when it started – the doctor had a conversation yesterday with someone who thought focussed Procurement platforms should have been over in 2006 (which is when they saturated the early adopter market). But since the true measure of maturity is when the technology starts to saturate the leader majority, the actual date the doctor would give for Procurement platform maturity is circa 2010-2011. Coupa doesn’t have anything that hasn’t been available from multiple vendors since at least then.

What Coupa does it make it faster (with instant start-up), better (through unprecedented ease of use), and cheaper (through SaaS and economies of scale). But it’s not unique, it’s not new, and while it is a Ferrari compared to the ERP Yugo, it’s still just Procurement with some Sourcing, Finance, and a solid technology stack. And it’s trying to lead a very competitive market. They may have grown faster than their peers (but they also raised 80M to do it when many companies only had a fraction of that to work with at any time), but hungry, hungry hippos come along everyday. And now that they are global, they have to take on the European heavyweights and newcomers (like Basware and b-Pack, which can now offer end-to-end Source-to-Pay as a result of the recent Selectica/Iasta acquisition, and both of these providers have Finance offerings as well — Basware actually started in Finance). And they more they crack open the market, the more companies that are going to be grasping at their coat tails, forcing them to be faster, better, and cheaper still — which at some point is going to erode their margins and affect their profitability.

Don’t get the doctor wrong, he has loved Coupa since Procurement Independence Day, and he even dedicated a full EP to them (which includes the hits It’s Coupa Time, The Coupa Store, and the unforgettable Davie and the Coupa Factory), but 1B is just crazy. It’s placing unreal expectations on Coupa and the Market as a whole, and setting them up for a huge acquisition that could make them the new Titanic of the space. And we all know what happened to the Titanic …

All Boards should Follow Kenya’s Lead!

Now that’s a title the doctor never thought he’d write! But a recent news story over on Capital FM Kenya that stated that President Uhuru Kenyatta issued a stern warning to his Cabinet to Adopt e-Procurement in 7 Days or Face the Axe got his attention.

If even the President of Kenya, a country in Africa that is not likely to be associated with progressive e-Procurement practices like leading countries in Europe, knows that it is necessary to introduce transparency, accountability and eliminate abuse of … existing procurement and financial management process than how come your average board of a 100M+ company in North America hasn’t figured it out yet? Less than half of companies of these size have modern systems or processes, even though decent systems have been around for almost 15 years!

Especially when SOX has been in force for almost 13 years and:

  • mandates a set of internal procedures designed to ensure accurate financial disclosure,
  • mandates the external auditor to report on the adequacy of the company’s internal control on financial reporting, and
  • mandates that the company adequately report on risk

A modern e-Procurement system, which can track all expenditures, not only makes all expenditures through the system visible but also makes it easy to report on such expenditures. If the company mandates all such expenditures through the system, then the company can report on all of those transactions and make accurate financial disclosures.

If the company forces all requisitions, purchase orders, and purchases through the system, then it has adequate spending controls and reporting.

Plus, since a company can quickly see what they are buying and who they are buying from, it makes it easier to identify risks – simply evaluate each supplier and cross-reference each product against a list of products where demand may exceed supply or where necessary raw materials could become scarce as a result of a potential disruption (such as a natural disaster, trade embargo, etc.). It doesn’t address all risks, and, in particular, sell-side risks, but it’s much better than not knowing what you are buying or who you are buying it from.

So follow Kenya’s need and mandate that your organization enter the modern Supply Management world.

“Best” Procurement Organization? What “Best” Procurement Organization?

A recent post by the maverick over on Spend Matters asks “Does the “Best” Procurement Organization in the World Exist”? There’s the long answer, which the maverick gives, and the short answer, which the doctor will give.

Question: Does the “Best” Procurement Organization Exist?
Answer: No!

There is no best, at least, as the maverick explains, as a whole.

The reasons for this, as detailed by the maverick, include, but are not limited to:

  • direct vs. indirect
    there are organizations “best” in direct, “best” in indirect, but typically not “best” in both
  • categories
    there are organizations that excel in certain categories, direct or indirect, but not other direct or indirect categories
  • trade secret
    organizations that are, or at least believe they are, truly ahead of their peers tend to keep quiet, thinking this provides them a competitive advantage
  • inbound vs outbound vs omni-channel retail
    most organizations tend to excel in one of these supply chains
  • operational efficiency
    which allows an organization to attack more categories than their peers

But also include the following:

  • market intelligence
    detailed supply market and pricing knowledge that can be used to the organization’s advantage
  • modelling capability
    to build accurate should-cost models using raw material, labour, energy, and overhead data to understand the gap between market pricing and actual costs and whether or not it is a fair profit margin
  • optimization-based negotiation
    to get the truly best price during the organization’s sourcing exercise

There are a host of factors that make a “best” Procurement organization, and all of them need to be met for an organization to be “best”. And since no organization is best in all of them, there is no “best”. But the good news is that not only is there room for improvement, but it’s easy to identify where the improvement needs to happen, to make the improvement, and surpass your peers. Fortunately, to win the game, you don’t have to be “best”, just “better” than your peers. Improve on each of these eight dimensions, and your organization will be on the fast track to getting there.

Why Finance is Failing Procurement

Today’s guest post is from Pierre Mitchell, the maverick of Spend Matters, who needs no introduction.

I’m doing a 5-7 minute poll (here) on Procurement-Finance misalignment (in conjunction with ISM).

This poll is basically geared around the question below regarding what Finance needs to do differently.

The long version takes about 15-20 minutes, but gets you entered to win an Apple Watch or one of 10 Spend Matters PRO monthly subscriptions.

I’m presenting provisional results at next week’s ISM Conference, and I’m going to take a snapshot of the data this Friday and need some good provisional data to present!

So, if you are a practitioner (and I apologize for not reaching out 1-to-1) I would like to personally appeal to you to take the 5-7 minutes required to help the profession build this case for change.

If you are a provider, I would greatly appreciate if you could pass this on to any of your practitioner contacts this week.

The study link that you can forward is here: http://bit.ly/ProcurementFinanceAlignment2015.

Thanks!

And here’s the question in question …

How can Finance reduce misalignment with Procurement and unlock impactful value for your firm?

Please choose all that apply that would have a favorable and meaningful impact on your performance.

These items would have a favorable and meaningful impact:

  1. Don’t reduce working capital at the expense of supplier health and TCO
  2. Look beyond headcount reductions for project justifications
  3. Provide more resources to get spending, contract, and savings visibility in place (for mutual benefit)
  4. Include Procurement in upstream strategy & planning activities (M&A, JVs, Innovation, Tax Efficiency, Variabilization, etc.)
  5. Fix the “use-it-or-lose-it” budgeting process that encourages end-of-period spending
  6. Establish a more effective procurement involvement/approval policy and process
  7. Be an advocate, enabler, and leader for strategic cost management processes/ practices
  8. Help manage external expenditures with the same rigor that is applied to internal expenditures
  9. Provide Internal Auditors and Controllers as change agents to help Procurement
  10. Treat procurement as a true partner and a profit center rather than just another cost center
  11. Don’t try to use the General Ledger as a spend data warehouse
  12. Move A/P from a payment efficiency focus to a spend management effectiveness focus
  13. Measure Procurement on value beyond purchase cost reductions (especially PPV)
  14. Help get Legal involved appropriately in the contracting process as an enabler and partner
  15. Help coordinate and prioritize corporate risk/compliance activities that should be taken out to the supply base coherently
  16. Get a supplier master data management process and policy that works for everyone
  17. Invest in needed supply risk management capabilities to help protect the business