Category Archives: Procurement Innovation

Once You Get the Three T’s, What’s the Next Step To Asia Pacific Dominance?

In our last post on Why There Are No World Class Procurement Organizations in Asia Pacific, we noted that the primary reason that no business head or CPO in Asia-Pacific reported their Procurement capabilities as great is the classic Triple-T problem — a lack of talent, technology, and transition management. When we reviewed the seven things that Bain indicated procurement teams lack, we noted that all were fundamentally an instantiation of a talent, technology, or transition management problem.

However, getting the three T’s in place is just the first step. The next step is to apply them properly. Where do you start? One place to start is with the six enablers outlined in the article. While the doctor thinks it is debatable that these enablers will help a company establish 4th generation Procurement, like the article suggests, it will definitely up an organization’s game and put them on par with their counterparts in the western world.

So what are these enablers?

1. Better Organization

This requires the organization to acquire a clear procurement mandate, a streamlined organization that appropriately delineates global vs. regional vs. local responsibilities, and clear roles and decision rights across Procurement. In addition, the organization needs to elevate critical decisions to senior management (to ensure they not only have senior management buy-in but support), implement a feedback loop from internal customers to end consumers, and establish effective reporting channels.

2. Better Processes

This requires better category management, vendor management, and information management. Sustainable savings come from holistic category management, not point commodity sourcing. Suppliers only improve when properly managed. And information quality is key to Sourcing, Procurement, and all related aspects of Supply Management.

3. Better Tools & Systems

Leaders have integrated and transparent data for both direct and indirect spending. Good decisions require good data. Good data can only be obtained from good tools.

4. Better P&L Effectiveness

Leading companies have pull-based demand management with enforced compliance and formalized budgeting for all categories. They employ sourcing platforms that allow a company to see the direct effect of a sourcing decision on the bottom line.

5. Better Talent Management

Just because you have talent today, this does not mean you have talent tomorrow. If you don’t continue to educate and advance your talent, they will leave you for a competitor who will. Plus, as your organization grows, you will need to add more talent. Without a proper talent management strategy, your talent equation can only be solved for a single point in time — if you are a lucky one.

It’s a hard climb, but a feasible one. And if you review the SI archives, you will find many posts about how to improve in each of these areas. Happy Hunting!

Procurement – Why we really matter! (Repost)


This post originally ran on November 10, 2010. However, it is still as relevant today as it was then and, for those of you who did read it before, not too much of a distraction to you as we approach the World Cup Final :-;


Today’s guest post is from David Furth, VP of Marketing at Hiperos. David has been in Procurement for over 20 years and has held senior positions at Perfect Commerce, BasWare, RightWorks/i2, and Deloitte Consulting.

Procurement is on the verge of experiencing its next major transformation. During the past ten years, the emphasis has been on optimization – leveraging spend, improving the sourcing process, and becoming more efficient across all aspects of the P2P and Order-to-Cash value stream.

As a result of these improvements, companies now rely on suppliers, outsourcers, and other third parties more than ever. A fact now recognized by C-level executives, boards of directors, and regulators, alike. Why? The increased reliance on these third parties has occurred without implementing the same level of control or having the same level of visibility that was in place when the work was being performed internally. The result is increased risk to company performance and brand reputation.

As a result, forward-looking procurement leaders are transforming their organizations. They still maintain the same obligation to keep costs down. But they have added the responsibility to continuously assess risk, pre- and post-award, and introduce integrated processes and controls across their companies to mitigate that risk by working closely with other functional areas, business lines, and geographies. During the next few years, procurement will be looked upon to provide important guidance around how key external contributors to their companies’ value chains are managed.

This is why more and more procurement executives are stepping forward to introduce a consistent method for managing providers across a wider breadth of their extended enterprise. These executives recognize that just because the contract assigns responsibility/liability for just about “everything”, this does not absolve their companies from the responsibility of ensuring each provider is living up to all contractual obligations. This requires implementing management control programs that actively monitor both performance and compliance to help ensure suppliers are meeting all their obligations.

This is an enormous responsibility that requires consolidating requirements across a large number of stakeholders, communicating expectations to all providers, collecting information and documentation about current status, and collaborating with providers to remedy issues when shortfalls are identified.

To be successful requires a new attitude, a thoughtful approach, buy-in from key stakeholders, and the appropriate technology. Despite the best of efforts, responsibility or risk cannot entirely be outsourced.

So, when you consider the consequences of suppliers failing to meet their obligations, regulators handing out fines for poor oversight of third parties, and investors losing confidence in your brand, it is not surprising to see real action taking place. The past few years have made it abundantly clear, it is not a good strategy to expect that a great contract will get you great results, ensure providers follow the law, or prevent them from acting unethically. Therefore, it is imperative to have the appropriate level of controls to mitigate to the appropriate level of risk. This has not been the traditional way of thinking, but that is rapidly changing.

Thanks, David.

It’s Been Eight Days Since the First Procurement Independence Day

Eight years ago, Procurement Independence was Declared at the Coupa Cabana Cafe. Since then, there has been a surge in Enterprise e-Procurement Applications on both sides of the Atlantic, and many can be deployed to all employees across the global organization to handle requisitions and procurements.

In other words, an average organization has no excuse to be a slave to old MRP and ERP systems and the slow and inefficient procurement processes they enforce upon you. But many organizations still are slaves to broken systems that cost them over $100 to process an invoice (compared to the $30 to $40 average and the $3 to $4 average for a modern e-Procurement system with end-to-end invoice automation) and 30% to 40% leakage on negotiated savings due to overpayments and maverick spend.

So this year, make an Independence Day resolution to achieve Procurement Independence. Then your organization will have a real reason to celebrate.

2 in 5 Fleet Owners Suspect Fuel Invoice Errors. What About the Other 3?

A recent article over on TruckingInfo that wanted to know if you are Staying On Top of Your Fuel Invoices noted that only 40% of respondents to a recent survey by FuelQuest suspected errors in their fuel invoices. SI’s question is, what about the other 60%?

According to the article, unaddressed, bulk fuel invoice error rates tend to hover around 25%, but some companies have rates as high as 55%. This is due to complex fuel and freight contracts as well as manual or sample-based reconciliation processes. This is because they lack the processes and technologies to insure complete, consistent, and effective invoice matching and review.

Furthermore, the lack of proper processes and technologies results in the business impact from invoicing errors including overpayments, increased operational costs, and lost trust in suppliers being significantly underestimated. If a large fleet company is consistently being over billed 3 cents/gallon, that’s up to $12 of over-billing on every fill up and up to $2,000 a year of over-billing for every 18 wheeler (with an older model getting an average of only 5 mpg). If you have 50 trucks in your fleet, that’s an over-billing at a rate of 100K/year until it is detected. And how much will be recovered?

Even if you are a 3PL/Logistics Carrier you need end-to-end invoice automation, m-way matching, and exception-based management. Otherwise, you don’t know how much money is being needlessly burned by your fleet.

We First Rocked Around the Clock 60 Years Ago Today …

… but how long have you been rockin’ your supply chain?

As Christopher Sciacca insists, supply chains don’t have to be boring. You don’t have to sing the blues. You can twist and shout.


Put your glad rags on and join me, hun,
We’ll have some fun when the clock strikes one
We’re gonna save some money tonight.
We’re gonna save, save, save ’til broad daylight

Modern e-Sourcing Technology allows you to identify savings you never knew existed.
Spend Analysis and Decision Optimization identify year-over-year savings in excess of 10% when properly deployed.
New market intelligence solutions identify changing commodity prices in near real time.
Six Sigma and Lean solutions allow you to improve processes to reduce manpower costs.


When the clock strikes two, three and four,
if the float goes down we’ll save some more
We’re gonna rock around the clock tonight,
We’re gonna add value ’til broad daylight

Visibility solutions identify potential risk and allow for mitigation and prevention.
Sustainable options increase brand value and minimize long-term costs.
Recognized brands add value to your own.


When the chimes ring five, six and seven,
we’ll be right in seventh heaven.
We’re gonna rock around the clock tonight,
We’re gonna innovate ’til broad daylight

Collaboration tools allow for joint product design.
VMI allows for joint inventory management.
e-Document Management allows for procurement and sales support.


When it’s eight, nine, ten, eleven too,
I’ll be goin’ strong and so will you.
We’re gonna rock around the clock tonight,
We’re gonna start again at broad daylight

Savings, Value Generation, Innovation is a continuous process — and supply chains support it!


We’re gonna rock, gonna rock, around the clock tonight!