Monthly Archives: February 2011

How Much Can A Small Enterprise Really Save With Just In Time Inventory?

A recent article on wringing cost out of the supply chain in World Trade Magazine suggested that carrying too much inventory can lead to a significant hit on the balance sheet for a SME and that SMEs should use a JIT inventory strategy to lower costs. And while I agree that this is a good strategy for MEs and LEs, I’m not convinced this is always the case for SEs with less than 100 Million in revenues.

First of all, as the article notes, SMEs often struggle to come up with the resources for payroll, much less [the resources to] develop intricate supply chain models, optimize inventory levels, and calculate their carrying costs. Unless the savings are significant, they will quickly be eaten up by the additional manpower needed to design, execute, monitor, correct, and maintain the JIT strategy.

Secondly, they will likely need help at first. And while this could come from a logistics provider, this too will come at a cost. Either the logistics provider will assign a resource to manage the JIT strategy for the SE and up their rates to cover the cost of the resource assigned to manage the JIT strategy, or the provider will simply store inventory on behalf of the SE in shared warehousing, which still increase the logistics cost. So even though some savings may be found, they won’t be as significant as one might expect. Furthermore, the logistics provider is not likely to be in a position to sense demand changes and this could increase the possibility of a costly, and even business threatening, stock-out. Since most SEs operate on (relatively) slim profit margins, a stock-out on a key product line could not only cost revenue, but customers vital to business success.

Thirdly, and most importantly, the expected savings can be wiped out by a single, short-term, supply disruption. Consider the example presented in the article for a 40M company. After all is said and done, the reduction in net income before taxes is a mere 47,000! That’s an expected reduction of only 0.1%! A single volcano erupting, port going on strike, or political breakdown that causes a one-week delay in your next order and that projected savings is dwarfed by the magnitude of the loss the SE will be facing. The extra 50K is now an insurance payment.

I might be wrong, but I don’t think JIT is right for SEs. Good inventory management with reasonably low safety stocks in shared low-cost warehousing, certainly. But lean? I’m not sure the SE can afford it!

Why Your Supply Chain Needs To Be Flexible

Thanks to economics, your forecasts will be right only 30% to 40% of the time, as per this recent article over on BBC News that asks why do economists get it so wrong. Whether you care to admit it or not, all forecasts implicitly assume that the general economic condition will stay the same, since that determines not only how much money your potential customers will have, but how much they will be willing to spend. But since the foundation of the economy — humans, resources, wars, natural disasters, technology, etc — are in a constant state of change and flux, all of the models used to describe the economy are flawed.

Thus, your forecasts are only likely to be right at the macro level. Since nearly every economic forecast will be right at some point, every product line forecast will be right at some point, but like a broken clock, may only display the correct volume 0.13% of the time. If you have years of past behaviour, you’ll be able to create a good forecast at the macro (year) level, but it will get less and less reliable as the time period shrinks, no matter how much you throw into your model. That’s why you need an adaptive and flexible supply chain that allows for relatively quick replenishment — so you can ramp up production and distribution when you need to, but not have too much inventory on hand when you don’t.

BravoSolution: Making Spend Analysis More Useful to the Average Supply Management Professional, Part II

In yesterday’s post we discussed how, for one reason or another, spend analysis is not used enough in the average organization. But, as I said before, this doesn’t have to be the case. Spend Analysis can continue to deliver value year over year if it is properly integrated into daily supply chain activities. And the key to making this happen in your average Supply Management organization is integrating spend analysis not only into the (e)Sourcing process but the e(S)ourcing suite.

In BravoSolution‘s Collaborative Sourcing Suite, Spend Analysis is integrated into the Contract Management, Compliance (& Spend) Management, and Performance Management solutions and will be integrated into Risk Management in the next version of the solution that is currently under development. In todays post, we will discuss the benefits of integrated spend analysis and what is available in BravoSolution’s suite.

By integrating Spend Analysis into the Contract Management solution, BravoSolution assists an organization in achieving a global view of sourcing and spend. From day one, an organization can not only track the contract details, but can track forecast data (total spend, cost reduction, demand management, etc.) and spend on an on-going basis by business unit and time-period (by setting up the periods for which spend is to be tracked). Then, on a regular basis, current and forecast saving reports can be (re)run with the click of a mouse button. For selected contracts, the actual savings report will summarize forecasted spend, actual spend, spend variance, expected savings (to date), actual savings, and variance, and the forecast savings report will summarize cost reduction, demand management, process savings, cost avoidance, cost increases, and total savings.

By integrating Spend Analysis into the Compliance Management solution, and matching all the way down to the unit level to find variance from contracts, Spend Analysis can help the Supply Management organization quickly pinpoint negotiated savings leakage and stem the losses. More importantly, the reports can be configured to report leakages and variances by supplier and contract (against the contract value and invoiced cost). If the variance calculations factor in discounts, rebates, and pricing tiers, then actual losses can be quickly computed. Then the recovery process can begin. BravoSolution’s suite, which includes integrated messaging for supplier performance tracking and hooks into performance management, includes the ability to track amounts paid and overpaid by supplier and contract to assist in recovery.

By integrating Spend Analysis into Performance Management, not only can spend be tracked by supplier, but spend can be broken down into high, average, and low performing suppliers. These reports can be high-level, based upon overall performance scores, or by individual KPIs from supplier scorecards. In addition, trends can be analyzed and the organization can determine whether spend to high performing suppliers is increasing, holding steady, or decreasing and whether or not action has to be taken. These trends can be plotted or (spider) graphed automatically, and benchmarks can be built and tracked over time.

And by integrating Spend Analysis into Risk Management, Risk Management can be taken to the next level. But that’s the subject of a future post.

So how successful can you be if you integrate Spend Analysis into Contract Management, Compliance Management, and Performance Management? Theoretically, the sky’s the limit (as spend analysis is now doing more than just measuring spend). Practically, the results are looking very promising. While BravoSolution only finished the initial integration of their core suite components with Spend Analysis last year, BravoSolution‘s first four case studies are looking quite promising.

After an initial 3 month roll-out to a handful of advertising and marketing groups in a large media organization, the organization decided to roll out the contract and compliance management solutions to all 30 of its global groups. A second organization was able to get 50% of its spend in a compliance program in less than six months. A third organization was able to develop a performance management solution that it could roll out to thousands of franchisees to determine the appropriateness and effectiveness of its global contracts. And while the final savings numbers won’t be known for a while, the savings are tracking in the range enabled by High Definition Sourcing, 10% to 30%.

Is The Cliffhanger Paradox Limiting Your Supplier Performance?

A recent article in The Globe and Mail on why you need to keep stroking clients discussed a major reason businesses lose clients and don’t maximize lifetime value from the relationship. Dubbed the cliffhanger paradox, which describes the situation where businesses want continued loyalty and financial gains — but don’t get it, the article points out that the reason clients jump ship is because, once the client is won, the business fails to communicate meaningfully, frequently, and personally with them. Like a cliff-hanger, both sides are left in suspense.

If businesses don’t continuously communicate with clients, they don’t know where they stand until those customers either buy again or jump ship to the competition.

But the same holds true in supplier performance management. Often a company will begin a supplier improvement initiative, target the most critical or most under-performing suppliers, work with them for months until the performance meets the target level, and then quickly move on to the next supplier in the queue, thinking “the supplier has everything under control now”. Maybe they do, maybe they don’t. But most importantly, neither side knows that. If the supplier thinks all is well with the world again, they might slowly drift back to their old, under-performing ways. And if the supplier thinks you have given up on them, they might put minimal effort into fulfilling their contracted obligations and instead put all of their effort into pleasing another, easier to retain, customer. Both ways end up with you not getting the best performance you can. It’s not just your customers that need to be stroked on a regular basis … your suppliers need their whiskers stroked too.

BravoSolution: Making Spend Analysis More Useful to the Average Supply Management Professional, Part I

For reasons I don’t quite understand, spend analysis is not used enough in the average organization. More often than not, even basic spend reporting — that would tell an organization what is being spent, on what, with whom, and when — is not run. Even though most organizations can probably name seven of their top ten suppliers, categories, and organizational units by spend if you just ask them, chances are that not only will they be surprised by the other three, but they won’t quite comprehend the magnitude of the spend. And until an organization understands the magnitude of their lack of comprehension, getting spend analysis adoption in the organization is likely to be a problem.

However, that is only the first obstacle. Once a solution is adopted, chances are it will only be used by a small number of senior analysts. Just like decision optimization, there seems to be a common misconception that it is “hard”, requires “math skills”, or “takes too much time” — as a result, many users are intimidated or can’t find the time to try it. The “hard” and “math skills” misconceptions can usually be overcome with a demo or two on a properly implemented, easy to use, tool, but unless it’s easy to import data and generate reports, the “takes too much time” stigma may stay.

But if you get past the stigmas, if all it does is generate a few canned reports, you hit the real problem. It’s usefulness quickly comes to an end. Once you’ve attacked the Top N suppliers, Top N categories, and Top N spenders in the organization and reigned in costs and performance, unless there is a way to identify the next N opportunities, the usefulness of the tool has come to an end. That’s why the traditional spend analysis value curve flattens out within a year and spend analysis never reaches wide adoption.

But this doesn’t have to be the case. Not only can spend analysis reach wide adoption throughout the supply chain organization, but it can continue to deliver value year over year if it is properly integrated into daily supply chain activities. And the key to making this happen in your average Supply Management organization is integrating spend analysis not only into the (e)Sourcing process but the e(S)ourcing suite. From eBidding through Decision Optimization and Contract Management through Supplier Performance Management, Spend Analysis can play a vital role.

In BravoSolution‘s Collaborative Sourcing Suite, Spend Analysis is integrated into the Contract Management solution, Compliance (& Spend) Management, and Performance Management and will be integrated into Risk Management in the next version of the solution that is currently under development. In tomorrow’s post, we will discuss the benefits of integrated spend analysis and what is available in BravoSolution’s suite.