Even though bespoke tailoring didn’t come into vogue in the UK until the early 1700s, the modern art of tailoring is an age-old practice that dates back to at least the 1200s when skilled garment makers would make custom attire for the royalty in their realms. These tailors would provide a “made to measure” service would insure that each garment, original and unique to each customer, would fit perfectly.
Tailors understood the value of service, so the question is, why don’t your platform providers. They all promise the perfect fit, but most don’t deliver. Why?
Well, there are a slew of reasons. Many providers claiming to be Procurement 3.0 are actually still delivering hacked together 2.0 solutions with limited capability and even more limited customization. But will this change?
With some providers, especially those with platforms with true 3.0 foundations who are embarking on completing their journey with the hopes of someday embarking on the Procurement 4.0 journey (which right now is unobtainable* despite the proclamations of the futurists), it will.
Platforms will not only be more configurable, but they will be configurable by you and, more appropriately, as they get more complete, and smarter, they will begin to adapt to you. Smart assistants will learn your grammar and usage patterns and immediately guide you to what you ask. Augmented intelligence will provide you insights you need where you need them … not 3 reports and 6 drill-downs away from where you need the insight.
Basically, what we are saying is, now that we are into the third decade of stand-alone best-of-breed Procurement technology, it’s time that the technology works for you. No longer should you be burdened with technology that makes you work for it. So when you are looking for a platform, look for one offered by a tailor, not by a one-size-fits-all milling machine.
* For reasons that we’ll discuss in the near future …