What Does AmazonSupply Mean to the Business Supply Chain?

Rummaging through the Supply Management sites recently, looking for tidbits I might have missed, I came across this post over on Supply & Demand Chain Executive that asked what AmazonSupply means to the business supply chain. Given the force that Amazon is in the consumer world, it’s certainly a question worth asking, but is it a question worth answering?

If you check out the AmazonSupply beta web site, you see that they carry a wide range of products classified into thirteen categories which primarily focus on shop floor manufacturing, basic laboratory equipment, cleaning, and office supplies — which is only a sampling of the categories that are easily obtained through MFG.com or Alibaba.com. Plus, the prices on some of the products aren’t that great. For example, the LEGO Education DUPLO Playhouse Set in the Science Education Category, as I write this, is $99.58, while the same product on the legoeducation.us site is $104.95. Sure, that’s a savings of slightly over 5%, but no where near what you could get sourcing direct from the manufacturer in bulk (even at small volumes). And the DeWALT DCD940KX 18V 1/2″ Cordless XRP Drill/Driver Kit is 229.57, only 11% less than the same product on CPO PowerTools and more than what I’ve seen the same product on sale for at Home Depot – a consumer retail establishment.

In other words, it’s very convenient, and probably guaranteed not to charge you any more than the hardware / office supply / janitorial supply / laboratory supply store down the street / in your local industrial park for the vast majority of items carried, but certainly not revolutionary for anyone need to source more than one drill bit, or drill, when sourcing product. As far as I am concerned, it is NOT a threat to e-Procurement providers and, in its current form, no where near as revolutionary as Amazon was to the book distribution market a decade ago in its current form. Right now, the only people who have to worry are chains like Home Depot and Canadian Tire, Staples and Office Depot, Henry Schein and Sanplatec, and your local providers of cleaning supplies and machine parts. Basically, any store where someone would go for a one-off purchase risks losing business. But anyone who was selling in bulk, on negotiated contracts at discounted rates, hasn’t a thing to fear with AmazonSupply.

In fact, the only companies with anything to fear are e-Procurement solution providers who provide nothing more than catalogue and punch-out functionality, as AmazonSupply makes that irrelevant for many companies who will be able to use AmazonSupply as a one-stop one-off shop and the ability to easily track orders is a big plus for anyone having to deal with mounds of paper receipts. And while AmazonSupply could, with time, offer a more integrated supply management solution with financing, purchasing support, and even spend categorization and baseline analysis, I don’t see this maturing all that quickly. What good is advanced functionality that only works on a small portion of you one-off off-contract spend? In other words, for the foreseeable future, any e-Procurement platform with any level of sophistication has nothing to fear.

All Roads Lead to Poland … Starting with Technology.

Recently, I pointed out how All Roads Lead to … Poland. As I was writing it, Venture Beat published a piece on why Poland is ready to hit the tech big time. According to the article, Poland has plenty of innovative companies with global potential, such as Appcod.es (which proclaims to be the Swiss Army Knife for App Store Optimization), Mobeelizer (cloud sync for your mobile apps), or Positionly (to track and improve your website’s position). Plus, with over 55% of the population online due to its solid level of technical education, it’s no surprise that Poland ranks second in the world in the Top Coder ranking, with only Russia scoring higher.

And when you consider the English competency, and the relatively low wages, it makes it a very attractive destination for companies looking for an alternative to India, with companies such as 10 Clouds and Applicake looking to help you with your business. And now there is Angel and VC support in the region, including Hard Gamma Ventures, Innovation Nest and Point Nine Capital.

And blogging has hit the big time in Poland. Poland leads European markets in blog engagement, with only Japanese and South Korean visitors spending more time visiting blogs worldwide. The tech blogsphere is ablaze, with the most influential polish bloggers reaching an average of 11% of the technical blog audience.

And the fact that it still hasn’t adopted the Euro gives it an advantage in the financial crisis. Its weaker currency, the zloty, supports exports and foreign investment. Plus, as per the I Love Poland website, eating out in Poland is superb value for the money, making it very attractive to valley-types who like to travel, and dine well.

And it’s gearing up for technology. Over one quarter of its 66 industrial and technology parks, indexed on the Invest in Poland site, are dedicated to science and technology. And if you need help breaking into Poland on this side of the Atlantic, the USPTC (US-Polish Trade Council), the Canadian Trade Commissioner Service (Poland), and the Poland Trade & Information Office of North America are there to help.

The Best Place to Do International Business in North America (is still Halifax, Nova Scotia)

Almost six years ago, I penned a piece that demonstrated how Halifax, Nova Scotia, Canada is the best place to do international business. And in my usual style, I was right, although, as always, five plus years ahead of my time. And just like I was recently vindicated in my stance on Home Country Sourcing by Buyers Meeting Point, five plus years after the fact, I have been again vindicated in my position by a recent study by The Boyd Company who state that Halifax-Dartmouth (officially known as the Halifax Regional Municipality) is the cheapest corporate headquarters location in North America with big, big savings to be had. In fact, it is 8% cheaper than the lowest head-office cost site in the U.S., the Indianapolis-Carmel-Fishers area and over 30% cheaper than New York City, the most costly North American metropolis in which to operate a corporate headquarters. This is largely, but not entirely, due to very competitive labour costs (which probably has to do with the fact that it doesn’t yet cost a Million dollars to buy a house in the city).

In fact, the study, which notes Halifax’s proximity to Europe and its position as a regional business centre that attracts top graduates, suggests that companies in Toronto and Vancouver should relocate to Halifax because of the cost savings. And based on my previous analysis, and knowledge of the region, I’d say that any multi-national that wants to straddle North America and Europe equally in a typical work day should consider relocating here. Halifax is the San Francisco of the east coast, with warmer summers and some of the most temperate winters in Canada. (Mark Twain wouldn’t be complaining about the cold had he chosen to spend his summer in Halifax!)

And it doesn’t even consider the fact that Halifax Stanfield International Airport — in the midst of a 10-year capital plan to upgrade its facilities, expand services, and enhance the overall airport experience — offers customs services 24/7/365 (with US pre-clearance), handles over 3.5 M passengers annually, and has a main runway that is 10,500 feet which allows the airport to accommodate wide-body and heavy-aircraft for passenger and cargo service, given that 10,000 feet can be considered an adequate length to land virtually any aircraft at sea level — and Halifax Airport is only 150 m above sea level. Or the fact that our port is also expanding, recently adding more Super Post-Panamax Cranes (SPPX) to support its four SPPX container berths. With the deepest container berths on the Eastern Seaboard, the Port of Halifax can simultaneously accommodate two of the largest vessels in existence simultaneously. And given that we’re at least two days faster to Europe than any other Eastern Port, Halifax Gets it There fast!

However you want to look at it, your North American headquarters should be based in Halifax. See you soon!

45 Million People Are Blind today!! Cheesecake Factory Might Be the Answer? (Part 2 of 2)


Today’s guest post is from Dalip Raheja, past contributor to Sourcing Innovation and CEO of The Mpower Group, Inc.

Would You Go to McDonald’s for Surgery? What if I Added the Happy Meal Toys?

Atul Gawande just wrote a piece in The New Yorker in which he applies The Cheesecake Factory (TCF – restaurant chain) model to the healthcare system. He cites soaring costs, mediocre service, unreliable quality and significant variability in outcomes/results as the dominant attributes of the current medical system in the USA. Sounds like the typical Supply Chain/Sourcing issues that almost all of us are trying to deal with on a daily basis.

Why did Atul choose The Cheesecake Factory as a model? Because they are a chain with 160 restaurants with 308 dinner items and 124 beverage choices serving more than 80 million people a year. And they manage to do it with very high quality, every entre cooked fresh, reasonable prices, etc. etc. Oh by the way, they put out a new menu every 6 months! I will let you read why TCF is highly successful but mostly it’s all the stuff that you and I are so used to dealing with in our professional lives. Size gives them buying leverage, centralized common functions, demand forecasting integrated with inventory management, etc. etc. They aim for no more than 2.5% waste in an industry where the shelf life is very short. (Editor’s note — this is only 6.25% of the average food waste in America! See yesterday’s post … )

In addition, there are some things about TCF that are quite intriguing. They’ve laid out their kitchen like a manufacturing production line. They have a very good POS system integrated with their kitchen to track “manufacturing” and “delivery” times. They make sure that their staff is well trained and provided with all the tools necessary. They have a well-defined oversight process that provides positive and negative feedback at the end of the manufacturing line.

An immediate challenge is that doctors have been historically paid for effort, and not results. While Hammurabi dictated that a surgeon’s hand be cut off if the patient died, we have apparently moved away from that as I don’t see too many one handed surgeons out there. Healthcare reform is now starting to link compensation to outcomes. Standardization has long been looked at very suspiciously by the medical community.

Gawande discusses an attempt at standardizing knee replacement and how it impacted his mother’s surgery — reducing recovery time in the hospital by more than half and reducing rehabilitation time by 3/4ths! And did I mention all at lower costs and better outcomes? The doctor has gathered best practices and then standardized them — an unheard of phenomenon. All the way from anesthesia to rehabilitation, including cutting down on the number of options for prostheses surgeons could order. It is a fascinating must read for ALL supply chain/sourcing people as it reads like a classical case study.

The challenges that Gawande lays out for the medical community are very significant. The first and biggest challenge is the incredible amount of time it takes for this profession to adopt (AEIOU) new ideas — decades for new protocols and guidelines to be adopted. This should come as no surprise to readers of the doctor‘s blog and our numerous discussions on this topic. Competency Development in the medical community is still not focused appropriately — “In medicine, we hardly ever think about how to implement what we’ve learned“. An example he cites is Dr. Armin Ernst who is essentially the Chief Adoption Officer. Ernst does not deal with patients — but works with the doctors at their 10 ICUs in ensuring that best practices are being adopted. He provides the same kind of oversight that was found at TCF. Do you have a Chief Adoption Officer?

The transformation in the health care sector is underway and it will borrow heavily from our profession. Supply Chain/Sourcing can and will contribute significantly. As Dr. Gawande points out, “We’ve let healthcare systems provide us with the equivalent of greasy spoon fare at four-star prices, and the results have been ruinous. The Cheesecake Factory model represents our best prospect for change“.

Thanks, Dalip.