A recent article in CIO Insight on Ruby Tuesday: Feasting on IT Metrics outlined some metrics that could be very useful to the restaurant industry at large. In brief, they were:
- Capital Expenditure as a Percentage of ROI
Is it worth even starting the project?
- Voided Orders
This is a good loss performance metric.
- Number of credit card transactions
This is simultaneously a performance metric and a loss prevention metric, since credit card payments not only constitute a percentage of business, but potential chargebacks.
- Tip Percentages
As well as an indicator of customer service, this can be a leading indicator of customer financial health. (Customers who feel financially secure are more likely to leave a healthy tip.)
- Coupon Redemption Rates
An indicator of profitability, it’s also a leading indicator of customer financial health.
While a short article, it is an interesting one.