Monthly Archives: January 2014

Does the Present Belong to the EU? And the Nordics in Particular?

Even though we don’t know precisely when, we all know that the future belongs to China. And we all know that the past century belonged to the USA. But do the years in between, starting with the present, belong to the EU, and the Nordics in particular? As per this recent article in the Economist on The Secret of Their Success, the Nordic countries are probably the best-governed in the world. As the article notes, the Nordic countries have not only largely escaped the economic problems that are convulsing the Mediterranean world; they have also largely escaped the social ills that plague America. On all of the standard measures of societal health — including productivity, innovation, inequality, and crime — the Nordic countries are gathered near the top.

This shouldn’t be a surprise to regular readers of Sourcing Innovation, which reported on the Global Creativity Index (GCI) in a post last May that noted We Have Supply Management Problems and we should look to Scandinavia for Solutions, as the GCI ranked Sweden first, Finland third, Denmark fourth, Norway eight, and the Netherlands tenth. In order to rank high on the GCI — which requires leadership in Technology, Talent, and Tolerance — you have to have good governance. (Technology, Talent, and Tolerance requires the right atmosphere to flourish.)

So how did they do it? How does this remote, thinly populated region, with its freezing winters and expanses of wilderness, prove so successful? I think the Economist hit the nail on the head when they noted that the Nordics are quite unique in the honesty and transparency of their governments, their pragmatism, and their tough-mindedness. Nordic governments are subject to rigorous scrutiny: for example, in Sweden everyone has access to all official records. Yes, we have Freedom of Information Acts in North America, but a) requests for information for records more than a few pages are usually accompanied by very large access fees (even though the information could be distributed electronically for a fraction of a cent) and b) if anything is deemed sensitive or classified, it’s blacked out. Furthermore, in the Nordic countries, politicians are vilified if they get off their bicycles and into official limousines. In North America, they have to fly private jet before we even frown upon their behaviour (as we are too busy giving a damn whether or not Miley twerked today.)

In addition, the Nordics recognize that they have plenty of problems, that they can’t all be solved overnight, but that they can tackle these problems one-by-one and continually introduce structural reforms to improve the situation. They could constantly blame their predecessors or the other party, but instead they focus on trying to fix the situation and do the best they can. It’s a very realistic, pragmatic, effective approach to their problems — which are not small by any means. As the Economist article notes their governments remain too big and their private sectors too small. Their taxes are still too high and some of their benefits too generous. The Danish system of flexicurity puts too much emphasis on security and not enough on flexibility. Norway’s oil boom is threatening to destroy the work ethic. It is a bad sign that over 6% of the workforce are on sick leave at any one time and around 9% of the working-age population live on disability pensions. But despite these problems, they are moving forward and creating an atmosphere that makes them the place to be.

Furthermore, being a tough-minded people, they are making progress without sacrificing what makes the Nordic model so valuable: the ability to invest in human capital and protect people from the disruptions that are part of the capitalist system.

If the rest of the EU latches on to the Nordic reforms, it could very well be that the EU could collectively control the present when it comes to GDP, innovation, and even the way we want to live our life. (They’re already standing up and telling the US they’re not going to put up with unwarranted spying, and threatening to pull out of Safe Harbour entirely* — which, because of EU privacy laws, would result in a large amount of data-based services being pulled off of American soil and out of American companies — and a lot more money staying in the EU. This could be enough to tip the scales to put the EU firmly in the lead on all of these measures.)

What do you think? Will the EU take the present?

Or will North America smarten up, read the detailed studies — in English — produced by the Nordic think-tanks about how the Nordics reformed their states, and reclaim their glory days? Springsteen said it best, if you’re not careful:


… time slips away
and leaves you with nothing mister but
boring stories of glory days**.


* The European Parliament Committee recommended suspension of Safe Harbour in October (Source: Lexology) and has since threatened to scrap safe harbour as early as this summer (Source: TechWeek Europe unless the NSA changes its ways)


** Just ask the UK. The British Empire once had an economic hold over most of the world. Now they’re 6th and destined for the 10th spot as it is likely that they will soon be overtaken by Brazil, Russia, and India.

Justifying 2014 Investments in Supply Chain Resiliency

Are you looking to justify investments in supply chain risk and resiliency programs in 2014?

Can you determine a return on investment (ROI) from investing in supply chain resiliency?

How are other organizations leveraging supply chain resiliency solutions to drive real business benefits?

If you want to learn the answer to these questions, and more, attending the complementary upcoming webinar from Resilinc and Sourcing Innovation on Justifying 2014 Investments in Supply Chain Resiliency on January 29, 2014 @ 11 am PT, 14 pm ET, and 19 pm GMT.

Supply chain resiliency is becoming more important daily because the frequency, magnitude, and associated costs of supply chain disruptions are steadily increasing.

This webinar will examine the different types of cost savings and examples that can be obtained through a proactive supply chain risk and resiliency strategy based on multi-tier supply chain visibility.

Looking forward to seeing you there!

A New Year is Upon Us – Do You Have Your SpendHQ Ready To Go? Part II

Yesterday we introduced you to SpendHQ, one of the strongest players in the spend visibility and analysis space from a software and services solution viewpoint. Unlike most spend analysis solutions that were designed and built by sourcing solution providers, SpendHQ was designed by sourcing and spend experts and implemented by a development team experienced in the implementation, and integration, of sourcing solutions.

In today’s post we are going to dive into the visibility module. The goal of the visibility module is to help the sourcing team, and the C-suite, get a handle on what the organization is spending over time (by quarter, month, or year — depending on the amount, and granularity, of the data available). The SpendHQ solution does this by pre-constructing a spend cube tailored to organizational needs and providing an interface that can drill into any level of detail, on the dimensions of relevance, and filter out any data items of interest, or non-interest, along any dimension. The solution then presents the data in a very easy to understand graphical display that is designed to be focussed on the most relevant items of interest, and only the most relevant items of interest. In the SpendHQ solution, no screen has more than three graphs. The designers, which have experience with a number of sourcing and spend products and associated dashboards, have found that any more than three graphs on a screen not only clutters the UI, but often distracts the decision makers from the most relevant data (which leads to more time spent analyzing the wrong data and less time focussed on what really matters from a savings perspective). This does not limit the usefulness of the product in any way as another key feature is that every screen tells you exactly where you are in a drill down as well as what filters have been applied. Furthermore, a user can always jump back up to any level or down to the bottom (using a pre-defined saved filter) and every piece of data is selectable and filterable dynamically. (So, even though the user only gets one cube, the user can extract any subset of that cube and view it along the dimensions of the user’s choice.) Plus, the current view, and all of the data behind it, can always be extracted to an Excel spreadsheet at any time (which makes it easy for the user to build reports, verify analysis, and load it into the supply management software of their choice for subsequent event execution and tracking).

The visibility product has six main components: home (the spend-trend dashboard), details, compare, compliance, reports, and tools.

The spend-trend home dashboard displays a spend trend graph for the default (but changeable) date range by month, broken down by category, the total spend, and the total number of vendors who contributed to that spend. From here, a user can drill into the relevant categories. Selecting a category brings up a screen with the spend for the category, broken into sub-categories.

The details section breaks the spending down by category and vendor, allowing the user to see trends by selected categories and subcategories, and, if desired, restrict that view to a select group of vendors.

The compliance section allows the user to quickly determine how much spend is being managed relative to the total organizational spend and how much of that managed spend is compliant. This allows the organization to not only determine the compliance rate, but the impact rate — which is the amount of compliant total addressable spend. This section is broken down into an overview section, a managed spend section, an unmanaged spend section, and a Rogue’s Gallery (TM) that summarizes the top unmanaged categories and the top non-compliant subcategories so that a spend manager can quickly zero-in on the biggest offenders with respect to compliance, and generate a list of the top locations, departments, and buyers.

The reports section allows the buyer to quickly access standard and pre-defined reports and the tools section allows the buyer to define their configuration options.

One of the unique features of the application is the Power Filter that allows a user to quickly select the spend range, dimensions of interest, and the relevant items as well as filter out the sub-dimensions and even line items of non-interest. With this tool, even the most novice of users can quickly slice and dice out just the data of interest to them. The user can save any and all filters of interest and (re) apply them at any time.

It’s not only a powerful spend visibility solution, but a very useable one. If your company is a mid-market company without a (useable) spend analysis or visibility solution that needs to get one up and running quickly, accurately, and usefully, take a very close look at SpendHQ. It’s a great starting point on your spend visibility and analysis journey.

A New Year is Upon Us – Do You Have Your SpendHQ Ready To Go? Part I

As SI outlines in its upcoming white paper on the Top Ten Transitions To Tackle in 2014 to Tame the Tolls, hyper-inflation is just around the corner, logistics capacity is on the rise (just like the cost of transportation), and working capital management is still lagging. If you put it all together, costs could rise out of control while millions of dollars sit tied up unnecessarily. The only way to avert this impending disaster is to take proactive action and get your spend, and spend management, under control.

In order to do this, you need good spend visibility — and, if you are not an expert in spend visibility or spend analysis, you need visibility that you can use and that is graphical, categorized, and relevant to your spend management needs. Furthermore, if you do not have technical skills (in house), you need services that can help you normalize, integrate, categorize, and cleanse your data. And if you don’t know where to start once you have the data categorized, normalized, and cubed for analysis, you need category expertise and consulting services.

If you are in one of these groups, up until recently there were essentially no solution options for you to choose from and even now, there aren’t that many. Furthermore, most of the solutions on the market that are available to you today, with only a handful of notable exceptions that you can count on your fingers (without your thumbs), fall into either the category of solution or service, but not both. However, for those of you that need an option that provides a full-service solution that includes data integration and category expert consulting, an often overlooked solution (that has been under continuous development for almost a decade) is about to make a big splash in the Spend Analysis and Visibility space.

That solution is SpendHQ. What started out as an internally developed tool to help Insight Sourcing Group (ISG) achieve the visibility they needed to help them drive savings for their clients, was transformed into a basic commercial software solution in 2007 for a select group of marquis clients to help those clients track spend and associated savings. Since then, ISG has spun off the product into an independent business unit which recently added new team members with commercial product development expertise from leading sourcing and spend analysis solution companies. This new business unit has been dedicated to improving and extending the tool for the last three years in quarterly product releases.

The solution has grown from a simple spend reporting tool into a fully featured spend visibility tool that tracks all of your spend over time — by category, department, and user; a category management tool that lets you dive into category spend and filter down to the items of interest, see managed vs unmanaged spend, and track compliance; and, as of the next release later this quarter, track contract meta data and do basic contract lifecycle management. In addition, the services component has matured and the organization can quickly import, merge, classify, and cleanse all of the relevant data from whatever ERP, AP, or Procurement systems you happen to be using and refresh this data for you as often as every week, although SpendHQ recommends monthly refreshes (even though, for larger clients, quarterly refreshes often suffice). (Their largest client, with 50 Billion in revenue, chooses to only refresh their data quarterly as real-time isn’t all that relevant where spend analysis is concerned.) Plus, SpendHQ can also integrate supplier data feeds for verification and enrichment and currently integrates with a number of office supplies vendors out-of-the-box.

While not the most powerful (ad-hoc) spend analysis solution on the market, it’s a really great solution for a mid-market company without a (useable) spend analysis or visibility solution that needs to get one up and running quickly, accurately, and usefully (as the solution has more power and capabilities than the average company needs to get great results). Within 4-6 weeks, a company with no spend analysis capability can be up and running 100% and be making useful, informed decisions. In the next two parts, we will dive into the visibility and analysis capabilities of SpendHQ as well as the category management capabilities.

It Shouldn’t Be Hard to Justify Investments in Risk Avoidance

But if it still is, despite the enormous losses that many firms have sustained in recent years as a result of mega-disasters, a recent article over on Supply Chain @ MIT on Justifying Investments in Risk Avoidance by Yossi Sheffi (author of The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage) provides you a good starting point.

The article outlines three possible approaches for presenting a convincing case for investments in supply chain resilience.

Approach 1: ID Situations Where Resilience is a By-Product

Some actions taken by business will increase resilience even though the objective is entirely different. Examples include investments to insure superior service, postpone production (to adapt to market shifts), and adapt to different (raw) materials and components if the current primary (raw) material or component becomes unavailable. If another business justification can be made for the investment that will be looked upon more favourably by the C-Suite, focus on that justification (and that justification alone).

Approach 2: Highlight Other Benefits

If the investment is, or will be, primarily to support resilience and no business case can be made without mentioning resilience, be sure to highlight any and all additional benefits the business can expect to receive. For example, if the investment in resilience will improve operational efficiency, provide additional capability, or even improve the image of the organization it will be worth it. The example Sheffi provides is that of Walmart’s Emergency Operations Center (EOC) that manages flow of supplies in crisis situations. Many days before Hurricane Katrina hit the Gulf Coast in 2005, Wal-Mart had prepared 45 trucks full of critical supplies at its distribution center in Brookhaven, Mississippi. By deploying these trucks Wall-Mart reopened 66% of its stores in the affected area within 48 hours, and within one week 93% of stores were reopened. This boosted Walmart’s image in a way nor advertising campaign ever could!

In addition, a resilience effort that maps the supply chain, at least for critical goods and services, down to the raw material suppliers not only supports quicker responses to crises, but can also be used to support social responsibility and sustainability audits. Not a money-maker by any stretch of the imagination, but it can do wonders for the brand if you can show that your supply chain is, for example, free of conflict diamonds when your competition’s supply chain is not.

Approach 3: Hitch Resilience to Other Goals

In this approach, when you cannot find another justification or highlight the benefits enough to get approval, you take on the role of a PR spin doctor and show how the effort can contribute to another, sometimes entirely unrelated, goal. The example given by Sheffi in this case is if you need most, or all, of your staff to be able to telecommute in the event of a crisis, present the project to support this as a diversity and inclusion initiative that would allow mothers to stay with their babies and empower disabled employees to stay active. It’s not an optimal approach by any means, but if the shoe fits …

It’s good advice from a great article. And for those of you in logistics, Sheffi recently published Logistics Clusters: Delivering Value and Driving Growth that you might want to check out. (Clusters can also be a form of resilience.)