Monthly Archives: July 2009

Praise for Purchasing’s Paltry Precise of Payment Partitioning? Puh-leaze!

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I was going to just pretend that Purchasing never published its guide to spend analysis, but then my fellow blogger decided to praise it and now I just can’t keep my pen down (or, in my case, MacBook Pro off).

Now, don’t get me wrong. While I don’t read it very much, I do like Purchasing Magazine. They’ve been doing a fine job lately of covering the basics, and if you don’t know the basics, there’s no way you can tackle the more advanced and in-depth topics covered in the Supply Chain Management Review (which is personally my favorite traditional supply chain publication and home of one of my favorite supply chain bloggers, Robert Rudzki).

But this “guide”, which amounts to not much more than a screen scraping of 16 different vendor web-sites is pathetic. It doesn’t do an in depth review of any product. It doesn’t offer any meaningful apples-to-apples comparisons. It isn’t even “comprehensive”!

It only lists 16 vendors. Namely:

Ariba
Basware
Bravo Solution
CVM Solutions
Emptoris
Enporion
Field Glass
Global eProcure
Iasta
IQ Navigator
Insight Sourcing Group
Ketera
Oracle
PNet Software
U.S. Bank (Access Online)
Zycus

What about?

AECsoft
BIQ
CODA
IQ West
Moai Technologies
Ocean Software
Oco
Perfect Commerce
Power Advocate
SciQuest
Spend Radar
Synertrade

And that’s just off the top of my head!

And what about advice on how to evaluate, compare, and make a decision? And what about some background? Like the fact that the Emptoris product is still largely based on the defunct Zeborg offering? That the Ariba solution is still not a unified best-of-both worlds solutions (as they are still working on their “9S5” suite that takes the best of the Procuri offering, which was based on TrueSource). That Ketera is based on MicroStrategy. Or that four (4) of the above solutions are based on BIQ. And so on.

Basically, I think it would have been more useful if they’d just posted a complete list of vendors. Because you can’t trust what you rip off the website. Many of the solutions are good solutions … but the marketing spin they cut-and-pasted won’t tell you which solution is right for you!

One More Step To Go and Maybe CFOs Will Finally Get It Right

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A recent article in the Supply Chain Management Review notes that, for CFOs, these days, Survival Trumps Profits. This is a step in the right direction as it’s not all about the almighty dollar, and, more specifically, how many of those almighty dollars you can bring in this quarter, it’s about doing good, doing right, and being around for the long term. After all given the choice between 1,000,000 in profit this year, and potentially going out of business tomorrow, or 500,000 this year and at least 500,000 a year for the next ten years, I’ll take the 500,000 a year because no investment vehicle is going to quintuple my investment in 10 years.

The article, which summarized a recent study commissioned by Basware and produced in cooperation with Indiana University’s Kelley School of Business and the University of Navarra’s IESE Business School, noted that most corporations these days are doing one of the following:

  • relentless restructuring
    slashing expenses, massive layoffs, and other drastic measures
  • cash flow
    cracking down on late payers, reducing customer payment terms, and extending supplier payment terms
  • the “holistic” approach
    integrating with procurement, eliminating siloes, and making operations transparent

But only one of these is the right approach. Can you guess which one puts you on the right track to building a long-term success story and, in comparison, which two put you on the fast track to failure?

Sloppiness or Fraud?

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Editor’s Note: This post is from regular contributor Norman Katz, Sourcing Innovation’s resident expert on supply chain fraud and supply chain risk. Catch up on his column in the archive.

A Florida Department of Children and Families supervisor – with 20 years at the agency – bleeds off small amounts of money – not greater than $900 at a time, though sometimes several times per day – from funds set aside for families in need. Total take before she was caught: $1.54 million, money that could have reportedly fed 8,810 families for one month. The supervisor used her knowledge of the agency’s inner workings to get around the system of checks and balances that were in place at the time.

The city of Fort Lauderdale (FL) fails a federal audit for the failure to adequately document how monies dedicated to helping poor people were allocated. The penalty: the city will repay the federal government $2.5 million. The city is accused of sloppy record-keeping, possibly over a 20-year period, a lack of understanding about how federal money must be spent, and a failure to properly training employees. Oddly, I think, the city passed the federal agency’s local office audit, only to fail when the national auditors came to town.

(During the 20 years, the city received some $49 million in this particular grant money; the $2.5 million that was poorly documented represents about 5% of all the monies received over the 20-year period.)

In both cases, a failure of the internal system of monitoring and controls led to the problems. The DCF supervisor theft of funds is clearly fraud – theft is also illegal pretty much all the time. In the case of the city’s sloppiness, this is not fraud according to a director for the city, and I believe that to be truthful.

In the case of the DCF supervisor, the fraud was perpetrated with the intent to deceive for her own gain as well as the gain of others. There was a breach of confidence in her relationship with her employer, the state of Florida. There was a purpose to her actions. What makes her theft more unpalatable is that, literally, she took food out of the mouths of people in need to feed her greed.

In the case of the city, there does not seem to be any intent to deceive; we don’t know for sure if the money was spent according to federal guidelines because sufficient documentation was not done, which was the source of the audit failure. However, based on the article I read, there is no indication that the monies poorly documented did not go to help people in need, it’s just that it wasn’t documented well enough. Very likely, the monies went to where they were determined to be needed.

Should the city have known better? Yes. Will the city pay the penalty for their mistake? Yes. Should the federal agency’s local office audit have caught the problem before the federal audit? Yes.

Did the DCF improve their internal controls and monitoring? Well, we hope so.

For activities to be fraudulent there needs to be purpose and intent. The DCF supervisor purposefully worked around the checks and balances with the intent on stealing something not belonging to her.

Inasmuch as good governance compliance requires adherence to rules and regulations, the city of Fort Lauderdale did not perform their due diligence in understanding the documentation requirements for spending federal money. While there could have been intent to deceive so as to allocate the money for some other uses than what it was intended, that does not seem to be the case.

The city will be penalized for their lack of performance, just like the DCF supervisor will be penalized for what she did.

But don’t think that sloppiness cannot be branded as fraud; as Sarbanes-Oxley informs us, management in public companies must understand the business and the activities of the employees they (directly) supervise. Thus, purposeful, willful negligence can be seen as fraudulent behavior, and private enterprises and government agencies are not exempt from good behavior.

Norman Katz, Katzscan

Defining Senior Management Support in the Context of Your Supply Chain Projects

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A recent article over on Supply Chain Digest asked a very good question — what is senior management support for supply chain projects. We all know that no project can succeed without senior management support, but what precisely does that mean? According to the author, two types of support are necessary:

  • support from the supply chain executive for projects in her organization and
  • support from each executive whose division is impacted by a cross-functional initiative.

But that still doesn’t define what, precisely senior management support is. The question is, can it be defined? Especially when the needs of every project are different?

I think it can, if you take it on a project-by-project basis and take the advice of Gene Tyndall and define a “Project Charter” for every project. If this charter identifies the executive sponsor, specifies the objectives, defines the success requirements — and what is required from the sponsor, and specifies the steering committee, then, if the sponsor(s) agree(s) to it, then you just might have what you need to achieve project success.

Innovative Analytics & Training is Unleashing Strategic Sourcing 2.0 …

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But Will It Be Enough?

If you surf on over to the Innovative Analytics and Training website, you can download a white-paper on Strategic Sourcing 2.0. Focussed on automating networks and analysis in a more rigorous fashion, it’s a nice take compared to the standard sourcing methodologies that many big name consultancies have been putting forward, but, especially these days, sourcing is a multi-disciplinary exercise that requires a lot of inputs up front to get it right.

The model put forward covers five core capabilities that the author believes are key to successful global sourcing. Specifically, building on the core dimensions of information, people, technology, and infrastructure, these capabilities are:

  • Source Discovery
    Source discovery is the process of identifying the right partners, vendors, and suppliers. This phase starts with an information gathering phase that identifies the potential partners, vendors, and suppliers and gathers all of the factual and objective information that is available. This phase often involves web searching and crowdsourcing.
  • Source Evaluation
    Once potential sources are identified, a careful evaluation process begins. In this phase, the author recommends accessing a multi-cultural expert network to assist with a rigorous evaluation that considers a potential supplier’s capabilities, economics, resilience risks, responsiveness, strategic alignment, and other advantages or disadvantages to your specific situation.
  • Source Network Management
    Legacy IT systems are architecturally inadequate and unable to provide multi-company visibility, collaboration and flawless transaction execution across an ever-growing network of customers, suppliers, outsourcing providers and employees. State of the art systems, in comparison, support multi-enterprise sourcing networks with sensors that provide all parties near real-time insight into the network’s performance. A multi-enterprise sourcing network, built on an open-architecture delivered on a SaaS platform, provides real-time insight into all aspects of the sourcing network.
  • Sourcing Analytics
    Based on the philosophy that competitive advantage can be sustained in the future by advancing the quality of one’s insight anddecisions – the outcomes of analysis, sourcing analytics is an emerging analytic discipline focused on strategic sourcing that must be a core competency of any modern global sourcing organization, which must also have an eye angled toward optimization. At the very least, this platform must support the computation of the core metrics of perfect order, cycle time, supply chain flexibility, supply chain management cost, and cash-to-cash cycle time.
  • Sourcing Resilience
    A resilient network, at a minimum, includes:
    • acceptable levels of redundancy,
    • acceptable security,
    • insight into business, network, and risk,
    • rapid insight and response protocols for disruptions, and
    • continuity of planning.

It seems to address all of the core requirements for modern sourcing, but, and this is the biggie, does it support a comprehensive framework for risk management. Risk is the fifth dimension after people, information, technology, and infrastructure, and if you aren’t managing risk in a cohesive fashion across the process, it will be all too easy for something to slip through.