Monthly Archives: September 2010

What Is a Smarter Supply Chain?

Late this summer, while most of you were on vacation, the Supply Chain Digest asked a good question — What Is a Smarter Supply Chain?. They attempted to answer this question using the 2009 IBM Report which said that the supply chain of the future needs to be instrumented, interconnected, and intelligent, which is right, but instrumentation and interconnection alone, even enabled by AI workflow management, does not make an intelligent supply chain.

Only one thing makes an intelligent supply chain: smarter people. I’m probably the biggest fan of supply chain technology that there is — focussing primarily on the technical capabilities of the products and platforms when I cover a vendor — but even I recognize that even if you spend millions implementing end-to-end best-of-breed solutions throughout your supply chain, it will all be for nought if your people don’t have the education, experience, and EQ to use it!

Let’s face it. To take full advantage of a spend analysis tool, your sourcing analysts need to understand how to cube, slice, dice, and identify meaningful trends in PO, invoice, and T&E data to identify true savings opportunities. To take full advantage of an e-Negotiation suite, the sourcing professional needs to know when to use RFX, when to use e-Auction, and when to do a fact-based negotiation with the incumbent supplier(s). To take full advantage of optimization, you have to know how to break the cost structures down, what constraints are necessary, and what constraints are unnecessarily imposed by the business. And contract management is more than electronically filing a contract in an electronic vault, it’s ensuring the terms of the contract are adhered to — especially the pricing. I could go on through each stage of the procurement cycle and each stage of the global trade cycle and so on, but the simple fact remains that if you don’t hire smarter people, you won’t have a smarter supply chain. The days of high-school drop-outs pushing paper in the back office are long gone. Time to modernize!

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The Strategic Sourcing Debate, Part III

In Part I, we noted how Dalip Raheja of The Mpower Group decided to stir the global hornet’s nest last month by declaring that Strategic Sourcing is Dead and that The Sourcing Emperor Has No Clothes. This was quickly picked up across the supply management blog-sphere and resulted in powerful reactions from a number of prominent bloggers. Then, in Part II, we noted that of all the responses, only one blogger got it right. Joe Payne, the quiet cub among the roaring lions was the only one who didn’t miss the point. He was the only one to note that at most companies, the concept of strategic sourcing hasn’t even been born yet.

As Geoffrey Moore Moore would say, strategic sourcing has yet to cross the chasm. As a result, it can’t be dead as it has yet to be born at the majority of companies. However, as noted in Part II, that isn’t to say that the other bloggers didn’t make a number of good points that should be highlighted (just that they didn’t hit upon the most important point). In this post, we’ll address those points (along with the points they got wrong) so that you can gain a better understanding of what strategic sourcing truly is.

1st Runner Up: William Dorn

When William said that the sourcing process was only fundamentally flawed if you follow the original A.T. Kearney 7 Step Sourcing Process without adapting it to your own needs, he effectively squashed Dalip’s claim that the Strategic Sourcing Process is fundamentally flawed. There’s nothing wrong with the process itself, the problem is with the application. That’s why the process has so often failed to deliver the intended results and why we’ve even seen unintended consequences that destroyed value throughout the chain. We don’t need a replacement for the process itself, we need a new way to explain the process, and a new methodology for incorporating it into Supply Management departments at companies large and small alike as it is clear that most companies trying to do strategic sourcing just don’t get it. And while the few leaders who have been doing it right for over a decade might need “next practices” to take their game to the next level, most organizations aren’t even ready for “best practices”.

2nd Runner Up: Robert A Rudzki

Bob quickly realized that the whole debate was moot and sidestepped the question as he knows that most organizations who claim to do strategic sourcing aren’t doing it at all, instead “dumbing down” the process to a nonstrategic, tactical ghost of what it is supposed to be or adding a few bells and whistles to their current process and calling it “strategic”.

Jason Busch

When Jason said that the five, seven, or nine step strategic sourcing process never goes away [at companies that do proper strategic sourcing], rather, newer elements, such as risk and performance management, will begin to include themselves not just as separate areas, but as integral components of strategic sourcing he demonstrated that he understood, like William, that a true strategic sourcing process is not only molded to the organization, but evolves over time. However, when he unconditionally implies that a focus on total cost can be a “growth driver” for businesses, he only gets it half right. William was much closer when he implied that cost is an acceptable strategy by pointing out that some companies, like Acer and Asus in consumer electronics, compete on cost alone. A focus on cost is a growth driver only when it aligns with a cost-centric business strategy. If the business is about offering an undifferentiated product at a lower price, cost reductions will drive growth. But if the business strategy is about offering differentiated products with a high social value (like Apple), a focus on cost can be very detrimental if quality or perceived value is compromised (and it affects the organization’s ability to extract a premium for its products).

David Henshall was right when he said that strategic sourcing is a necessary early step in the development of procurement maturity, but wrong when he seemed to imply that a mature organization progresses beyond strategic sourcing. You never progress beyond the need for strategic sourcing, however, your interpretation and understanding of what strategic sourcing is continually evolves to the point where the initial implementation of the process hardly looks strategic at all when you look back.

Tim Cummins was right-on when he noted that, in general, most Supply Management organizations are not significantly relationship oriented, and that they need to become more relationship oriented, but wrong when he implied that forming a Trading Relationship Enablement Group (TREG) is the answer. The answer, as David seems to imply, depends on the category. For some categories, close, strategic relationships will be integral for success. For others, arms length relationships with a very competitive supply base (consisting of multiple suppliers) will be the answer. “Strategic” means that one size doesn’t fit all with respect to organizations or categories.

Josh Dials was right when he said the key to success was a true front-to-back sourcing strategy and dead-on when he said that the process also needs to include (true) spend analysis and decision optimization, but wrong when he implied that an end-to-end sourcing suite alone solves the problem. What about risk identification and mitigation? Up-front relationship building? NPD influence? While the proper sourcing platform is a necessary* enabler, it’s not sufficient in and of itself for true strategic sourcing success.

So what did Dalip get right?

We’ll discuss that in Part IV.

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* Despite ill-formed beliefs to the contrary, Microsoft Access and Microsoft Excel is not enough.

Wednesday Webinar Wackiness I: Webinars This Wednesday

The Sourcing Innovation Resource Site, always immediately accessible from the link under the “Free Resources” section of the sidebar, continues to add new content on a regular basis — and it will continue to do so.

The following is a short selection of webinars this tuesday and THIS WEDNESDAY that might interest you:

Date & Time Webcast
2010-Sep-21

10:00 GMT-04:00/AST/EDT

Order to Cash Evolution: An Insider’s Guide

Sponsor: Sutherland Global Services

2010-Sep-21

13:00 GMT-04:00/AST/EDT

The Challenges of Online Compliance

Sponsor: Web Collage

2010-Sep-21

13:00 GMT+01:00/CET/WEDT

IT Accounting – Proving Value

Sponsor: Improvement and Innovation

2010-Sep-21

10:30 GMT+10:00/AEST

Happy at Work

Sponsor: Australian Businesswomen’s Network

2010-Sep-22

9:00 GMT-04:00/AST/EDT

Measuring the efficiency of Quality Control systems with CAPA Metrics

Sponsor: Global BioPharmaceutical Resources

2010-Sep-22

10:00 GMT-04:00/AST/EDT

Export Compliance Controls

Sponsor: Supply Chain Solutions

2010-Sep-22

14:30 GMT-04:00/AST/EDT

GLOBAL BUSINESS: IT’S ALL ABOUT THE BOTTOM LINE

Sponsor: LVP Solutions

2010-Sep-22

12:00 GMT-04:00/AST/EDT

Turning Accounts Payable and Procurement into a Competitive Advantage

Sponsor: Paystream Advisors

2010-Sep-22

13:00 GMT-04:00/AST/EDT

Identifying Optimal Targets: An Innovative Way of Getting it Right the First Time

Sponsor: Marketing Research Association

2010-Sep-22

14:00 GMT-04:00/AST/EDT

Demand Generation Benchmark Data: How Your Peers are Engaging and Converting More Leads

Sponsor: Frost & Sullivan

2010-Sep-22

12:00 GMT-03:00/ADT

Manage Your Transportation Process & Increase Cash Flow 10-15%

Sponsor: BrightTalk

2010-Sep-22

10:00 GMT-07:00/MST/PDT

Financial & Operational Process Automation Webinar

Sponsor: InterDyn – Remington Consulting

They are all readily searchable from the comprehensive Site-Search page.

Yet Again, the Cloud is Not a Fluffy Magic Box

This blog has told you that the cloud is not a fluffy magic box and given you a number of reasons, but yet, even though it is one of the seven deadly software sins, it would appear that many people are still holding on to this notion. Take this recent panel from Ariba Live for example. Even though the experts admit that there are still issues to be addressed and problems to be solved, I get the feeling that many of them still believe that the cloud will solve all your woes. It won’t. And if you’re not careful, it might even create new ones!

First of all, do you even know what the cloud is? Is it the next form of SaaS? of IaaS? of PaaS? Is it truly computing-as-utility, or is it the next step in the evolution of computing on its journey to become a true utility service? Depending on which vendor you talk to, it might be any of the above, all of the above, or none of the above … and thanks to the proliferation of useless buzzwords, you might never know what your provider’s definition is (until the service goes down and they don’t fix it in a timely manner because it’s “not their problem”). Until there is a consistent definition of cloud, it can’t even be called a platform!

Secondly, it won’t necessarily lower costs or increase efficiencies. That is all dependent on your internal efficiencies, the provider’s efficiencies, and the platform your provider operates. With respect to software, one has to consider at least the following costs:

  • License / Maintenance

    the initial acquisition cost plus ongoing license / maintenance / utilization costs

  • Supporting Software

    back end database, web/application software, and middleware

  • Hardware

    servers, SANs, routers, switches, etc.

  • Power

    raw energy costs

  • IT Personnel

    system, server, and database administrators; network engineers; help desk / user support specialists; etc.

  • Bandwidth

    internet costs

which might not be reduced at all. Consider:

  • License / Maintenance

    will add up as the organization is paying monthly costs for infnity

  • Supporting Software

    doesn’t go away, it just gets rolled into the monthly cost

  • Hardware

    won’t be any cheaper for the cloud provider than it is for any reasonably sized organization

  • Power

    raw energy costs could be higher if the cloud provider’s data center isn’t situated in a region with low power costs (from sustainable sources)

  • IT Personnel

    are still required and still need to be paid a decent salary and the organization will only see savings if (a) the organization didn’t need full time resources which it would otherwise be paying for or (b) the cloud provider has resources that are more efficient

  • Bandwidth

    could go up as now all data is flowing back and forth over the internet, and not across internal networks

The cloud is only more efficient if the provider is able to take advantage of efficiencies of scale unavailable to the organization — and it’s only more cost effective if the cloud provider can pass the savings on and if the customer can pay only for what it needs (and not the shelf-ware that comes bundled with most current enterprise systems). This is never a guarantee as there are a lot of variables that have to be considered in the calculation of the lifetime total cost of ownership, which is the only true way to determine which system is the most cost effective.

Third, the contract, and the policies within, really determines the value. If the provider is not taking responsibility for delivering the whole solution, then there could be serious problems down the road. For example, if the provider is only delivering the software and using a third party for the infrastructure and the third party goes down, the provider might be down for days and leave you without recourse if the provider can claim “force majeure “.

Finally, the average executive doesn’t care how IT is delivered as long as it is cost effective. This says that the penetration of the “cloud” will be limited to those situations where it is truly the most cost effective solution and where IT is comfortable with a solution that stores corporate data off-site. Even in five years, despite the rosy predictions of some of the analyst firms, that’s not likely to be anywhere near 50% of the market.

So get your head out of the clouds (which bring asphyxia, hallucinations, brain-damage, and sometimes even death. It’s for the best.

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To Really Be Successful At Supplier Risk Management, ADMIRE!

Not only is supplier risk at the forefront of thought these days, but articles on it are at the forefront of online publications as well, including this recent article in Supply Chain Digest on the key drivers of successful supplier risk management. However, most of the articles miss the point.

For example, according to this article, the trick to successful supplier risk management is to:

  1. engage top-level management,
  2. segment suppliers based on relative risk,
  3. rigorously measure and manage risk,
  4. give category managers tools and training, and
  5. collaborate with key suppliers.

Which is all good advice that is fine and dandy, but it misses the point. Risk management is all about identify risks, identifying mitigations, monitoring risks, and executing mitigations at the appropriate time. Management support is important, but it doesn’t have anything to do with risk identification or mitigation. Segmentation is a good tactic as more attention needs to be placed on suppliers which represent more significant risks, but again it has nothing to do with risk identification or mitigation. The same goes for giving category managers tools and training. Collaboration is relevant only if the mitigation requires collaboration. In other words, in this list, the only key driver is the “rigorous management and mitigation of risk”.

The reality is that success depends on your ability to ADMIRE the situation. Specifically, the ability to:

  • Ascertain the risks,
  • Define the risks that could cause significant damage,
  • Monitor those risks,
  • Identify appropriate mitigations,
  • React when signs of the risk begin to materialize, and
  • Engage the supplier when collaboration is required to mitigate the risks.

That’s it.

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