Monthly Archives: January 2016

There’s Nothing Wrong with a Paid Pilot – As Long as it’s a Real Pilot

Over on Spend Matters, the analyst team has been posting their thoughts on the market outlook for the next three years (instead of making pointless predictions like their peers, and we all know what the doctor thinks of predictions, which was reiterated in this post), and most of them are logical and expected. However, one in particular needs to be addressed, and repeated. And that’s the fifth of the prophet‘s predictions in his E-Procurement Market Outlook. In particular, the prophet‘s prediction that

Paid Pilots [will] Become More Frequent

There are two types of pilots. The kind where a provider takes data from a past event or project, runs it through their system, and provides you with a report of what they would have done and the results they would have achieved and you compare it to the results you achieved to see if it’s worth considering the system in depth.

Then there is the type of pilot where you try out the system on a live event or real data, replace your current system with the new system temporarily, or deploy the system for a specific project or division to compare operation and results side-by-side with the live system.

Before an organization invests a large amount of money or a large amount of effort to switch to a new system, and after it runs an initial pilot on historical data to determine that a full pilot is worth it, this is a great idea as the organization should be sure that the system will work as intended before it implements the system to support critical functions, but the pilot will only be effective if both parties take it seriously and make their best effort to get the best, and most realistic, results.

Even if the platform is a true SaaS solution that runs on the cloud where the provider can instantiate a new instance simply by clicking a button that creates a new, default, private instance and can make it available by simply creating a user name and password, configuring it for your use will take a lot of effort on the part of both parties. Even if everything in the Admin section and MDM control panel can be 100% user driven, until you have sufficient training and experience with the platform, you’re not going to be able to hook it into your ERP and existing supply chain / Sourcing / Procurement platforms, configure the workflow, create the secure user hierarchy, and complete other configuration tasks. Moreover, you’re not going to know the unique features, the features that can generate the most value, or the best practices. For best results, the supplier has to be actively engaged.

And in the business world, clients come first. If you’re not a client, while the sales and account teams will do their best to make you successful, they have paid clients to support. If those clients need help, they come first. Plus, at any time, they have other organizations they are trying to sell, as any sales person or account manager that doesn’t spread the risk across multiple potential client organizations is not a sales person or account manager that is going to keep their job very long.

However, if you pay for the pilot, the provider’s costs, and risks are covered and the provider can dedicate the resources that you need to get the most that can be obtained from the platform. If every pilot is paid, the provider can hire more resources that can be dedicated to pilot success.

In other words, if success is desired, then the organization should pay for a pilot – as long as it’s a real pilot to support a real project (and not a demo analysis on historical data, that should be free), the provider treats the organization as a real client for the extent of the pilot, and, the provider is not profiting off of the organization. The pilot should be priced to cover cost, nothing more, nothing less.

And, as the prophet points out, done right, the benefits of a paid pilot include tactical ones such as building support for the cost/benefit analysis of different roll-out options (e.g., standardization vs. customization) as well as broader organization involvement in the overall selection of a solution (which will pay dividends in frontline adoption during a full scale deployment). And you can have confidence the solution, and solution provider, will work for you before signing a multi-year deal — all for the cost of a short consulting engagement (which will likely bring more results than a typical consulting analysis will).

Outside-In Issues are Shaping Modern Procurement — Is Your Organization Ready?

Last year, the doctor and the maverick identified twenty issues that were occupying a CPO’s mind in our post on what is top on a CPO’s mind, from overarching issues affecting the organization — such as economic instability, globalization, innovation and corporate reputation — to value creating methods that can increase the overall value of Procurement — like category management, supply base redesign, lean and six sigma and total cost modeling.

The reality is that if Procurement’s value is ultimately derived from the extraction of value from supply markets, then, by definition, the CPO Agenda is driven heavily from an outside-in perspective. This value starts with assurance of supply, and continues with innovation, market penetration, reputation, and regulatory compliance. In other words, the days of focussing on supply assurance, cost reduction, and demand management from a pure supply standpoint alone are long over for any company that wants to survive the 21st century and the many damnations it brings to Procurement (see the 100 Damnations index).

One has to remember that stagnant GDP growth, rising inflation, steady or increasing unemployment, rising inequality between the rich and poor and an increasing need for resources in greatly limited supply are creating a perfect economic storm that will sink any company not ready to compete in the global marketplace that has taken hold in most large economies. Value chains are becoming bifurcated and turned on their heads. Consumers want local and they want global on demand. Products need to come from everywhere and go to everywhere, be compliant with local and foreign regulations, be produced in a socially responsible fashion and be sold through the appropriate digital channels. And this all has to be done by Monday morning at 9 am.

Because, today, a CPO has to deal with half-a-dozen overarching issues that are shaping the course of supply management before she can get to the nine (or so) issues clouding her agenda and the dozens of value drivers at each layer of the hierarchy of supply. Over the next few months, over on the Spend Matters CPO site, the doctor and the maverick will be chronicling these issues, agenda items, and value drivers in three 10+ part series that have been in careful development for a while now, to, finally, give a CPO a complete overview of the mad, mad world they have to survive in.

The first post, on CSR, Environmental Stewardship, and Sustainability is up and ready for your reading pleasure. Check it out.

What is Procurement Getting in 2016?

A lot of technology is being hyped yet again for 2016. For example, Juniper Research (courtesy of Entrepreneur) says the big trends to expect this year are:

  • Virtual Reality
  • Social Robots
  • Wearable Technology
  • Supercomputer Cell Phones
  • Multi-System Screen Sharing
  • Bitcoin
  • Cloud-Based Video Gaming
  • Professional Video Gamers Make it Big
  • Better Data Protection
  • Crowdfunding

Not only is there nothing new here (as some of this technology has been emerging for over two decades), but there is nothing that really helps business operate better.

  • Virtual Reality can create more immersive training simulations, but most business don’t need that.
  • Social Robots can take the automated attendant to the store, but it’s still just a fancy kiosk.
  • Giving everyone Google Glass isn’t going to make the world smarter (although it may make the NSA happier).
  • We don’t need a super computer in our cell phone.
  • Platform standardization makes multi-system screen sharing easy, especially if you are running virtual machines in the cloud. (And the now defunct SunRay made this a reality 15 years ago.) And if you don’t have the right information in the first place, who cares what screen it’s on.
  • Bitcoin is no more secure than the person holding the key.
  • If Psy’s Gangnam Style has wasted over 16,000 many years by June, 2014 (Source: The Economist), how many million of man years are being wasted by MMORPGs that are emerging in the cloud?
  • What has the world come to when “sport” is playing a video game?
  • Data protection always gets better, and is always better than 99% of people and organization’s need.
  • Crowds aren’t always wise. They have a history of lynching.

And since Procurement is still often treated as the Island of Misfit Toys, if the business isn’t getting anything good, what is Procurement getting?

Contract Lifecycle Management — Do You Have Your Platform and Process in Place?

By now you should, especially since 8 parts of the doctor‘s and the maverick‘s series on Contract Lifecycle Management (CLM) have been up for your reading pleasure over on Spend Matters Plus (registration required) since October, but if you don’t yet have it in place, now’s a good time to review the current series end-to-end and get a grip on what your platform should contain.

While contract management is not new, and many first generation platforms have been including contract management modules since the late noughts, many features of next generation contract management platforms are reasonably new, and some are much more valuable than others. That’s why the focus of this series was on must-haves, should-haves, and nice-to-haves for contract management platforms since it’s almost impossible to implement a good process without a good platform, and selecting one is becoming harder and harder as more and more e-Sourcing and C(L)M providers, including those who started in the Sales / Legal space, hit the market, and not all are created equal (or anything close to equal).

For example, while a clause library is only a should-have capability and multi-tier contract management and drafting a nice to have capability, especially for a Procurement Organization that does fairly standard direct materials and indirect services contracts, some CLM providers will push them as essential (which they may be for Legal organizations that handle commercial [building] development contracts with a lot of work being outsourced to specialist providers) for every organization, this is not the case and for some organizations these features will not be used at all. Similarly, some CLM providers without native MDM integration (which is a should-have) and, gasp, expiry and renewal management (a must-have) will try to down-sell their importance, which is critical in an organization with a lot of auto-renew evergreen contracts (which can cost the result in the organization overspending by 10% or more on multi-million category) and price data in third party systems.

Plus, with so many e-Sourcing technologies, and a plethora of acronyms which mean similar, but not the same, things (for instance, do you know the difference between S2S, S2P, and P2P — don’t fib!), it’s hard to tell where CLM even fits, why you need it, and the extent of capabilities your organization is missing out on with an outdated system. (This is critical as good CLM can result in significant year-over-year cost savings. While the percentages aren’t as high as supplier relationship management, spend analysis, or strategic sourcing decision optimization (which can tops out at an average year-over-year cost savings of 12% in the last case), annual savings from an effective end-to-end CLM process, backed up by the right platform, have been known to generate 4% to 6% savings that go straight to the bottom line (and get Procurement credibility with Legal and Sales, who can all be on the same system), and that’s nothing to scoff at!

CLM is critical as good contract management, coupled with good supplier management, is what ensures that the sourcing plan is realized, and this is key to capturing the savings that Supply Management works so hard to negotiate. It’s pointless to negotiate a 10% savings if only 6% of it gets captured due to bad contract management practices (which result in poor supplier management, maverick spend, inferior order management, expedited shipment, lost credits, etc.). And this is the case in many organizations without good contract management practices. (And has been for many years, as chronicled in AMR’s (now Gartner’s) classic series on Reaching Sourcing Excellence.)

In other words, if you haven’t, you really should read the Series to Date (membership required):

Procurement Sustentation


It’s Procurement for the Damned
Our back’s against the wall
We turn into the light
We’re burning in the night

After our year-long series chronicling 101 Damnations and our warning that it will only get hotter, you know that, at least for the time being, Procurement is damned.

As we pointed out last year, the CPO is the Rodney Dangerfield of the C-Suite in the 9% of organizations lucky enough to have a CPO that sits at the table, and Procurement still don’t get no respect. But no respect is just the tip of the iceberg. When it comes to a day in your life, if no respect (and the perpetual kick-me sign taped to your back) was all you had to deal with, you’d have it easy. But from the time you get up in the morning until the time you pass out from exhaustion, it’s one emergency after another, one demand after another, and one impossible goal after another. You’re expected to perform eight miracles before breakfast, Monday morning. Demands get tougher after that.

And, in the interim, you have to deal with an amount of future sh!t being dumped on you that is greater than the truckload Biff Tannen had dumped upon his head in the original Back to the Future movie, way back in 1985. But, as SI has said before, echoing the great public defender Mr. Smith, all predictions will be wrong.

But the smug clouds that will be created by the futurists, and the vendors that will propagate their smug, will be smothering and when combined with the fires set upon you, you’ll hardly be able to breathe. And in the darkness you will find very little light, or help, as training budgets are still slashed, your platforms are still out of date, and your processes are still from the paper-age.

And that’s why SI is following it’s 101 Damnations series with it’s 100 Sustentations series that, for each damnation you are facing, gives you some tips and tricks to deal with the damnations thrust upon you. It won’t be perfect, but it will at least be something to help guide you through the darkness.